Business ProfileforMemphis Light, Gas & Water Division

I called MLGW on 07/26/23 and transferred my service to SAME DAY to my new addressI was told via recorded mlgw phone calls that my balance had to be less than $200 to transfer service. I paid the balance down to $****** and was told that the deposit of $200.00 I put down for that address would be applied to any remaining balances owed or mailed in a check. The lady verified I still owed ****** and it would be applied to that balance. I also had to speak with a manager that day to have service transferred same day. Since then I have paid my utilities for my current address and expected the old address to be resolved; but mlgw has added astronomical balances, and is now saying I owe 602 EVEN for the old address. I am just now getting a bill which really through me OFF!! Because why am I being charged 603 for an old address and also have a 550 bill for my new address! I called tonight and spoke with a ***************** at mlgw and was told that thats the balance. He did not try to listen or anything, I asked for a manager and for a complaint to be filed, ***************** said he does not file complaints and a manager would call in 48 hours to say the same thing, and if they want to do anything they can then. This was lack of care for accuracy and Im being penalized for it. I take me credit very serious! How do you send a 3 months later saying I owe and havent lived there in 3 months!!