Complaints

This profile includes complaints for Methodist Hospitals of Memphis's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Methodist Hospitals of Memphis

  1265 Union Ave Memphis, TN 38104-3415

  
• 

  Methodist Hospitals of Memphis

  7691 Poplar Ave Germantown, TN 38138-3904

  
• 

  Methodist Hospitals of Memphis

  6077 Primacy Pkwy STE 400 Memphis, TN 38119-5767

  
• 

  Methodist Hospitals of Memphis

  8071 Winchester Rd Memphis, TN 38125-8206

  
• 

  Methodist Hospitals of Memphis

  3960 New Covington Pike Memphis, TN 38128-2504

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/25/24 roughly around 4:30pm my partner experienced symptoms of headaches, sensitivity to light, vomiting , etc I drove him to Methodist Le Bonheur Germantown Hospital. Which I felt was the worse experience for an emergency room. There was no signs of urgency or feeling of emergency in this building. The waiting room was somewhat filthy with trash from mask, Orange needle or IV caps on the floor, and it looks like it gets a minor mopping occasionally. We sat as far away from the crowded waiting room as possible. Which we waited over 6 hours to be seen, while waiting my partner asked for a ice pack when he did his registration due to the pain hed been having they took over 2 hours to give him that, the only way he was able to get one was when a nurse came from the back to call another patient. The nurses at the front desk were snapping photos and talking about plans they had for the weekend. After a while they disappeared and the front desk was empty for over an hour, when someone did return it was one person stating they only are assisting with the nurses while on lunch, but couldnt assist I with any questions some patients had to ask. Eventually we are seen, but in the back with all of the doctors and nurses 75-85% of them where sitting down ,laughing , and discussing after work or weekend plans. With patients in the hallways waiting for rooms. The nurses assigned to my partner were *********************** and they sat majority of the time on their behind while texting and playing around with other nurses. I then became vocal about the crappy treatment patients were getting and I dont understand why there was only ONE nurse busting his behind the entire night and his name was ***********. This location has gone downhill and has been doing a horrible job of servicing the sick/people who need emergency services.

  Business Response

  Date: 07/02/2024

  We have reviewed your concerns and forwarded them over to our patient advocate for further review and asked that they reach out to you.  

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a brother in this hospital . And I been calling for 7 days already .trying to check on him. And for the past 7 days all i get Ill have a nurse call you back and nothing no call nothing my family has also called we are from out of town and we don't know what's going on with him cause your worker s and nursed are always off the floor there ain't ever a nurse on there floor I don't under stand that's why they work there and they ain't good at letting family know there family member condition. His name is ********************* and he is in room #***. Methodist north on ********* **** Memphis TN thank y'all very much.

  Business Response

  Date: 05/22/2024

  Thank you for reaching out to let us know of your concern regarding your family member.   We have sent an email to our patient advocate at Methodist North and are asking her or someone from our clinical team to reach out to you today.    We apologize and you should hear from someone soon.   Feel free to reach out to our advocate @ ************ if you would like.  

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against my former ******* Care Physician, ***********************, who treated me for over three years. During this time, I shared my health concerns with **************, hoping that as a physician, she could help me find answers and remedies for my ailments. One of my primary concerns was my blood pressure. ************** suggested that I keep a log of my blood pressure readings, which I did at least three times during my time under her care. However, her only recommendation was for me to download an app and monitor my food intake.Eventually, I made the decision to leave **************' practice and the entire Methodist hospital system. I found a new ******* Care Physician within the Baptist network, and during my first visit with him, he immediately noticed a potential problem and ordered some lab work. The results showed that my aldosterone hormone to renin ratio was high, which could be contributing to my high blood pressure. He prescribed spironolactone to be taken once a day and referred me to see an endocrinologist for further evaluation.The normal value for the aldosterone/renin ratio is <25.1, but my ratio was 49.5. High aldosterone levels can lead to very high blood pressure, which can damage organs such as the eyes, kidneys, heart, and brain.I am concerned that ************** did not do her due diligence in investigating my high blood pressure and did not take appropriate action to address it. I am also disappointed to learn that submitting complaints to the **************** may not result in any meaningful action for patients, which can lead to ongoing malpractice without support for the patient.I request that this matter be investigated further and that appropriate action be taken to ensure that patients receive the care and attention they deserve from their healthcare providers.Sincerely

  Business Response

  Date: 03/19/2024

  Our billing team has forwarded ************************** complaint over to our Central ************** Leadership and asked they review her concerns and give her a follow up call.   

  Customer Answer

  Date: 03/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  However, I will file another complaint if I dont hear from someone within 10 business days
  Sincerely,
  
  ***********************************

  , ** 38116

  
  

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment with my oncologist on Jan. 8, **** to discuss the results of a ** scan I had on Dec. 28, 2023. That appointment lasted, at most, 15 minutes. In early Feb ****, I received what I thought was my portion of the bill ($113.50) for that visit. The bill didn't provide any more detail than the date and place of the service (the office visit). I paid that bill via a phone call to the hospital's billing service. A few days ago, (in the Feb. 12th-19th timeframe), I received via email a bill for $60.78 which, it turned out, was the charge for the Jan. 8th office visit. Wondering what the earlier bill of $113.50 was for, I call the hospital's billing office for more info; that is, exactly what that charge was for. After being transferred twice, the best info I could get was that it was a charge for ********************** for a Jan. 8, ****, which told me nothing at all. I had only one visit on that date, no procedure, just the discussion of the results of the ** scan on Dec. 28, 2023. The person I spoke with could give me no other information. Calls and emails to other hospital personnel have come to naught. As I type this, I've been waiting on hold for an hour and 14 minutes, waiting for somebody at the billing **** to pick up on my call. My account at this hospital is in good standing. I've never missed a payment and, as a matter of fact, have an excellent credit history and rating. I'm willing and able to pay all my bills, but I don't want to pay for something without knowing what it's for.

  Business Response

  Date: 02/26/2024

  We have reviewed ******************************** concerns.   In our review, we show our customer account rep spoke with her on 02/19/2024, explained one charge was for physician, and the other was for the clinic facility.   We see the details of her visit were recently requested to be mailed to her and she should be getting those details within **** business days.    A member of management did follow up with ****************** as of 02/26/2024 and reviewed her total charges with her and how her insurance processed, and she was satisfied and thanked us for following up.  If ****************** has any further concerns, she is welcome to give us a call @ ************.

  Customer Answer

  Date: 02/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *************************

  ***********************

  Memphis, ** 38104

  
  

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arrived at Methodist ER Union Location compliant is excessive wait time to being seen for severe headache and pain. Once put in ER waiting room which I left in attendant for several hours waiting on practitioner. Kept looking and noticing people arrive seen and leave. I asked Nurse ******, did they forget about me. ****** , he should be in here to see you. Another hour went pass finally acknowledged to say he doesn't see anything wrong by looking at me and having me extend my leg, touch finger, lick tongue out and touch my nose. No, patient chart in hand. But I have no symptoms for my reasons to being there. He didn't see anything wrong with me. Alternative CT Scan additional hours for waiting for headache that isn't visual present to practitioner. I work hard for my money and missed a full day of work due to headache. As a customer refusal to waiting over 5 hours to be seen is unacceptable and neglect. No treatment was given, just a waste of time. I'd rather die and suffer having to wait at Methodist Hospital to get treatment. Rectify insurance billing and refund

  Business Response

  Date: 02/09/2024

  We have received ******************** concerns and referred them to our patient advocate and asked that they reach out to her.  **************** is welcome to give our advocate a call at ************. 

• Initial Complaint

  Date:12/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I could barely breathe, no one offered me oxygen, no one offered me immediate care in e.r. I waited over 8 hours before anyone could explain to me my situation. Providers walked out on a large group of us in inpatient rooms who had been in e.r. an entire day. I'm currently sitting here now and I still haven't been treated because apparently their employees have neglected their duties and left the premises. I refuse to pay this hospital a dime. So don't even send me a bill. Waste of your time and energy.

  Business Response

  Date: 12/18/2023

  We have forwarded Mr. ***************************** concerns to our patient advocate and asked that they give him a call.  **************** is welcome to call the patient advocate @ ************.   

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account number: **************** | have been harassed with several phone calls to pay this bill. Once I paid the bill, I received my charity letter. Every time I called someone tell me I will receive my full refund once they receive the letter. I've yet to receive my refund after sending proof multiple times through emails. Each time I call, it's the same response. Everyone say they haven't received the email. I get put on hold and giving the same email address **************************************** It's the best email to contact but no one is receiving the emails I've sent. Now ** getting the runaround to getting my money back as promised!

  Business Response

  Date: 11/01/2023

  After review of this complaint, it was determined that this is not a complaint for Methodist LeBonheur Healthcare.  We are not Change Healthcare and the account number provided is not one of our account numbers.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Post COVID I was having heart palpitations. My cardiologist recommended and set up a heart ultrasound with Methodist Germantown. My symptoms disappeared a few days later. When I showed up for the heart echo, I was taken to a room for financial consultation. I explained to the employee that I was no longer having any symptoms and no longer thought that the echo was really needed. I then asked exactly how much it would cost and she looked at some information on her computer and told me that it would cost 230 dollars. I thought about it for a couple minutes because again, I was no longer having any issues. I decided to go ahead and have it done. I was later billed for ******* for the echo. I have complained to management, and they have not shown any concern whatsoever. I am very upset and feel very taken advantage of.

  Business Response

  Date: 11/01/2023

  We have reviewed ****************************** complaint and according to our notes we see that he was given an estimate only by our pre-registration team.  On 1/30/2023 he spoke with a manger who sent his concerns over to our client services team.  Our client service team did review his dispute and reached out to the Director of our Pre-Registration team.  On 2/6/2023 our director responded back stating the patient was given an estimate only at time of pre-registration and he is not due any adjustments.  On 2/13/2023 our client services team called the patient and communicated this response and a letter responding to his complaint was mailed to patient.  Patient's balance for this procedure after insurance processed the claim was $682.62 applied to his deductible.   The $240.46 was an estimate before having this test.   The $1,225.02 balance the patient mentioned in his complaint is the balance for this visit and other service dates for physician billing.   

  
  

  Business Response

  Date: 11/01/2023

  ************************** is welcome to give us a call to discuss any other concerns he may have at ************.  

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20786029
  
  I am rejecting this response because: The statement listed is a true statement except for the words estimate and insurance. This is the differentiator because I asked EXACTLY what it would cost because I was not longer having symptoms anymore and did not feel like I needed it. I was told ******, not ******* which is five times what I was told to expect. If they told me on the front end that there was a possibility that it could cost much more than that I would have just left, but they did not. Never was the word estimate or insurance used until after I disputed the charge. That is where the problem lies and I feel very taken advantage of because of it. There is nothing different here than any other product or service provided from anywhere anytime. The customer has a right to know what something is going to cost them, period. I will have no problem paying the ****** immediately because that is what I was told that it would cost and that is what I agreed to. It is that simple. After all of the discussions that I have had with Methodist hospitals concerning this, not once has anyone in management accepted any responsibility for the misleading facts of this event which means that the same person that misinformed me is probably doing the same thing to other patients all day, everyday. I have filed this claim in good faith because what happened was wrong and should not have happened and the hospital needs to take steps to ensure that its not continuing to happen. 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 11/21/2023

  We have sent a final review of Mr. ************ complaint to our Pre-Registration and Patient Access Directors as well as our administrative CFO and it was determined that ************************** was provided an estimate, and his insurance has determined his responsibility.   The $682.62 was applied to his deductible and as stated in our previous response the difference is for his physician ******** prior to his procedure.  ************************** is welcome to give us a call to discuss making a payment arrangement.  

  Business Response

  Date: 12/01/2023

  Date Sent: 11/21/2023 12:56:26 PM
  We have sent a final review of Mr. ************ complaint to our Pre-Registration and Patient Access Directors as well as our administrative CFO and it was determined that ************************** was provided an estimate, and his insurance has determined his responsibility.   The $682.62 was applied to his deductible and as stated in our previous response the difference is for his physician ******** prior to his procedure.  ************************** is welcome to give us a call to discuss making a payment arrangement.  

  Customer Answer

  Date: 12/06/2023

   
  Complaint: 20786029
  
  I am rejecting this response because: The word estimate was never used during the conversation however it is continually being used NOW. There has been no accountability accepted by the hospital for the actions or lack thereof of the employee. 
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:03/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fiance is in Methodist University hospital , in Memphis ** Now as a Patient. I'm his only contact. They are suppose to notify me about everything. They never have. I spent $35.00 there yesterday @ the gift shop on flowers and a balloon to cheer him up. They moved him @ Midnight Last night and left my $35.00 gift in the room. I called last night and the women said OK! And hung up the phone. I CALLED again today and they put me on HOLD for over 2 hours and never came back on the phone. I am livid. To say the least. He wants his flowers. Or I

  Business Response

  Date: 03/23/2023

  We have forwarded your concerns to our patient advocate at Methodist University for someone to look into your concerns.  We noticed that no patient name was mentioned so we did not have a name to reference when referring your concerns.  If you will send us that information and we will forward it along or your welcome to call and give us that information.   ************.  Thank you. 

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/26/22 my dad went to Methodist North Hospital due to chest pains, shortness of breath, and swollen ankles. After several hours of sitting in the waiting area, he was admitted because his lab number due to heart failure was increased. My dad is 73 yrs old and was told they were "waiting on a room." At around 9:00pm-9:30pm my sisters and brother was told it would be another hour before he could get a room. We'll, here it is 3:07am on 12/27/22 and he still have no room and not eaten since he arrived at Methodist North Hospitial in Memphis, TN. My brother has asked again about him getting a room and the STILL are saying they "waiting on a room." My dad now has a sore throat and can barely speak. He is an elderly man and has not laid down in over 13 hours of being at this hospital. I need to know what is going on and why he has not been assigned to a room. I am so furious at this point a need answers!!!!

  Business Response

  Date: 12/27/2022

  Good Afternoon, 

  We have forwarded your complaint to our patient advocate at our Methodist North facility and asked them to reach out to you regarding your family member.  We are very sorry for your family's illness.  You are welcome to contact our advocate @ ************.