Reviews
This profile includes reviews for TruGreen's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,083 Customer Reviews
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Review fromKelly G
Date: 04/30/2025
1 starKelly G
Date: 04/30/2025
I continually get emails daily after daily blocking and unsubscribing they still come daily. want the harassment to end!!!
TruGreen
Date: 05/01/2025
Hello *****, thank you for bringing this to our attention, and we apologize for the unwanted emails you have received. It is never our intention to inconvenience or overwhelm someone with emails. Your email address was added to our do not contact list. Please note it can take up to 10 days for all emails to stop. Thank you.Review fromMary B
Date: 04/29/2025
1 starHow Trugreen has a high rating is beyond belief. This spring they applied such high amounts of chemicals to my zoysia yard that it burned to a crisp. Now there is nothing in those areas of my front yard except brown patches and weeds. The technician in ***** said he was applying pre-emergent. Why pre-emergent in the Spring? Everyone in ***** knows that is supposed to be applied in the fall in this state. Whatever it was, it completely killed the grass but left the weeds. Now they refuse to take responsibility. Other things to be on the lookout for: they estimate the treatment area and charges by the foliage cover they see on a satellite image. My treatment area was overestimated by at least 50%--probably closer to 75% -- because I have large trees in mulch beds, and those areas under the trees were all counted as grass to be treated. Second, there is no warranty, despite what the website and emails say. When I asked for a copy of the warranty in writing, they said they couldn't give anything to me. Third, they do NOT do soil testing, contrary to what the website says. Fourth, they don't take into account the watering restrictions in the area. They come on their schedule, regardless of the fact that we can only water on certain days and contrary to my request.I'm going to have to replace the burned/dead grass, which will cost me thousands. Since this happened to me I've heard from friends who had the exact same experience. It doesn't matter what records you keep or how much you stay on their case, Trugreen will not replace the sod they killed because they don't warranty their work.This is a large company that is profitable because it only guarantees treatments, not results. Avoid them at all costs.Review fromAngela B
Date: 04/28/2025
1 starAngela B
Date: 04/28/2025
I originally made a one time (large) payment for services. It managed to turn into monthly services post completion. I called to cancel services. The representative kept me on the phone for over an hour when I tried to cancel. He put me on hold multiple times, claimed his computer wasnt working, and then tried to sell me services. When I became frustrated he started to give me attitude in return. Ultimately, he never cancelled my services post completion and I ended up paying for another application. I called again to see why. The next representative told me the guy I talked to before never cancelled my account. I wasnt refunded. Ill never use them again. This situation created an extra stress in my life that I couldnt afford. They showed little compassion.TruGreen
Date: 04/30/2025
I called and left a voice message for **** regarding her concerns with a direct call back number. We apologize for the frustration with her services not getting canceled, and the interaction with TruGreen's customer service.Review fromMarc M
Date: 04/21/2025
1 starMarc M
Date: 04/21/2025
I made the mistake of getting a quote online. Now I get called multiple times a day and a salesmen shows up at my house once a week at dinner time to give me a quote in person despite me having a "no soliciting" sign in front of the house. I called to be put on their do not call, do not email, do not knock list. Let's see if that works. BE WARNED!!! DO NOT PUT YOUR INFO INTO THEIR SYSTEM ONLINE!! THEY WILL HARASS YOU!!TruGreen
Date: 04/23/2025
I have found the "sales lead" in our system and double checked to make sure that his information is listed as a do not contact. Mr. ********** information is in our internal do not contact portal. It can take up to 30 days to full remove from our calling systems. *****Review fromJack B
Date: 04/16/2025
1 starJack B
Date: 04/16/2025
Terrible customer service ***** Totally unhelpful and non responsive.For 3 weeks I have been trying to get estimates for a lawn treatment program having spoken with 4 different **** with no luck.TruGreen
Date: 04/21/2025
Thank you for your feedback, I called and left a voice message for you today, to address your concerns and provide you the information you requested. I will also follow up with an email. I would like to talk with you directly, you can reponed thru the BBB or call me at phone number I provided you in the direct email I sent. I look forward to talking with you soon. ~*****Review fromScott N
Date: 04/15/2025
1 starScott N
Date: 04/15/2025
They have borderline fraudulent policies about cancellation. Online they say you can only cancel by phone to confirm identity. On phone they take ages to answer, they did nothing to verify my identity, then said please hold while I cancel your account and only came back 8 minutes later.TruGreen
Date: 04/17/2025
Good day Mr. ************** apologize about the issues you encountered while trying to cancel your trees/shrubs plan with us. I know how frustrating it is when time is not valued. Unfortunately, at this time canceling online or APP is not an option. Springtime is like Christmas for us; therefore, our phones are very busy. We apologize for any inconvenience you experienced. It is never our intent to have a customer feel as if we avoiding resolving their concerns. Our records indicate that we did process your cancellation request on 4/16/25 for the trees/shrubs plan. What will it take to restore the confidence you once had with us for your trees/shrubs needs?
****** *.
Care Experience Coordinator
Review fromTom K
Date: 04/15/2025
1 starTom K
Date: 04/15/2025
Worst vendor I have ever dealt with. I cancelled service and they auto renewed anyway. They also said the yearly service would be 10 services over a course of the year. They provided 10 services over 9 months. Treatments also low quality. Company is a complete fraud. DO NOT USE!!!I have never filed a complaint about any other company. They are dishonest and sneaky.TruGreen
Date: 04/18/2025
Hello ***, we are sorry to hear about your experience with TruGreen. We strive to provide our customers with the service and results they expect. Please email us at ************************************** with your address, so we may locate your records, and we would be happy to assist you further from there. Thank you. ~**Review fromJason R
Date: 04/12/2025
1 starJason R
Date: 04/12/2025
I was a customer for 4 years and the quality of the lawn care has gone down noticeably as of this year. The response from the customer service was unhelpful and upsetting which led to me cancelling my account and future services.TruGreen
Date: 04/16/2025
I spoke with Mr. ******** today. I apologized for the frustration with getting the evaluation scheduled and done. I did cancel the free service call to do the evaluation of the lawn per Mr. ************** His account is fully canceled at this time, and he indicated he already has another company, **** stated there is nothing else we can do. TruGreen considers this matter closed at this time.Review fromChelsea H
Date: 04/11/2025
1 starChelsea H
Date: 04/11/2025
I had a horrible experience with TruGreen. I spoke with an agent and signed up to have my front yard done only. They came out about 6 days later (Saturday)and canceled my appt stating my backyard gate was locked. I again, only wanted my front yard down, so that shouldnt have been a factor. I call, the *** says well come back out Monday. I said great, please make sure they know my front yard only. They sent me a confirmation for Tuesday on Monday so I was irritated but fine. Then Tuesday comes and I get a text later afternoon saying they will come Wednesday now. I called and said I needed it done today, it is raining on Wednesday and Saturday being canceled was their fault. So the *** reissues them to come out. Hour goes by I get a cancellation text stating my gate was locked and I need to reschedule. I have cameras and work from home- no one came by. So that must be their default lie to cancel your appt. I call and want to cancel. The *** convinces me to wait to talk to a manager. A specialist from their specialist team calls me the next day, not a manager. She says we will do first application for free and discount your other applications. She said she will personally call me Friday to make sure they came on Thursday. I receive a text with my appointment for the next day, Thursday. Thursday comes, I click on my appt link to see when the person will be out to find my appt canceled with no reason. I call and find out someone canceled my account completely. At that point I was so mad - I made sure they wouldnt charge my credit card on file (I hey require that) since they never did anything! They said it wouldnt (I will be checking constantly because I have absolutely no trust for them). I called up a new company and found out how overpriced trugreen is also. Its cheaper through the new company than it was with the free application and discount at trugreen. I would never recommend them.TruGreen
Date: 04/15/2025
TruGreen spoke with Ms. ******* and apologized for her experience. This is not the level of service or customer service that we strive to provide to our customers, and we will ensure these service failures are addressed internally accordingly. Thank you for bringing this to our attention. ~****** *.Review fromThomas S
Date: 04/09/2025
1 starThomas S
Date: 04/09/2025
I opened a treatment contract with them in Summer of 24. I expressed concern regarding a Nimblewill adulteration in my KB/Feacue/Rye turf and was repeatedly assured over the phone that it was covered under my plan. They kicked that treatment down the road until Fall when they explained that it was too late in the season and too cold to treat it. In early Spring of 25. I was assured on three different calls to TruGreen that the Nimblewill would be treated in accordance with my plan, without additional expense; however, then the tech showed up for what was supposed to be the first treatment, I was told that the supervisor was requesting pictures to determine course of action. Once again I called TruGreen and was assured that Nimblewill was covered under my plan and that a manager from the ************** would call me at 11:00 am. Two days later, I had yet to receive that call and eventually was left a VM at 3:30 pm suggesting that NO Nimblewill was not covered for treatment. Conclusion: aside from basic fertilization, TruGreen will patronize customer over phone and never deliver what they promise. In addition, in early Spring of 25 (March) a highly questionable Lyme treatment I had paid for did not appear to have been dropped, despite service notes suggesting so and being billed for the service.TruGreen
Date: 04/15/2025
TruGreen contacted Mr. ******** on 4/11/25 and apologized about the issues with the nimble will. TruGreen offered to have a Service Manager from the local service center to follow up by Monday 4/14/25 to confirm whether we treat for the nimble will. Mr. ******* contacted TruGreen via telephone and requested to cancel and be refunded the unused portion of his prepayment. It is never the intent of TruGreen to miscommunicate the plans we offer along with what is covered in our services. Unfortunately, this is a non-desirable grass type and is not treated by our standard program. While we do have products that we can apply, it would have to be a specialty application. Some of the cultural practices like aeration and seeding can help slow the spread and out compete it. TruGreen has made attempts to contact Mr. ******** to try and address any other concerns he may have regarding this matter. TruGreen welcome the opportunity of turning this experience around.
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