ComplaintsforAutoZone
New Auto Parts
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Complaint Details
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Initial Complaint
11/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a wheel for my 2014 Chevrolet Equinox order number XXXXXXXXXX. When the wheel was placed the mechanic and I noticed several scratches and a chips out of the rim. The wheel is already placed and this is a nightmare situation for me now.Business response
01/05/2022
Business Response /* (1000, 5, 2021/11/17) */ We have made several attempts to reach the customer. As of today he has not responded. We will send an update if he responds. Thank you Consumer Response /* (3000, 7, 2021/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is false as we speak I am trying to reach them again. ********* ***** called. Never left a voicemail. Here is several emails of my attempts to contact including me asking for extension as they call me from a general number which is 901-495-6500. This is very poor customer service. At least leave me a voicemail and respond to my emails as I have sent several with no response. I told ********* to contact me at 4pm as they asked me a good time. They called me at Business Response /* (4000, 9, 2021/11/19) */ We spoke to the customer, offered a return label and also advised the customer that he could return the part to the store. He refused and stated he would wait about 3 weeks to return the part. We also provided a $40 gift card for the inconvenience. He was not satisfied with the offer and released the call.Initial Complaint
10/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
7XXXXXXXXX Was told I'd get a refund today for bulbs that were blown and wouldn't work. and a label over and I sent the images or tried to. This is a big inconvenience because I paid express for the correct items yet autozone says customers first but does this to me on a Friday causing a big hassle. I am very disappointed in Autozone. Told me I'm not covered even though I just bought them which isn't fair at all. I just think this isn't right at all. Tonight I ended up hitting a tree in the road because I could not properly get correct lights after needing them from Autozone. Costing me $3XX-XXXBusiness response
01/06/2022
Business Response /* (1000, 11, 2021/12/17) */ We reached out to the customer and provided refund tracking numbers. No further action required. Thank you Consumer Response /* (2000, 13, 2022/01/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) AInitial Complaint
10/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
on July 2nd I purchased an alignment lift from a sales rep named ************* for the amount of $31,000. i was promised several things that turned out to be complete lies. i was promised a two week delivery which ended taking two months and a half for it to arrive. i was also promised training on the machine which i never got. also, this machine is financed through marlin capital. Now, im stuck making monthly payments of $1200 for a machine that i can even use. nobody answers my calls anymore and basically hung out to dry.Business response
11/09/2021
Business Response /* (1000, 5, 2021/10/29) */ We are in contact with the customer, and working on a solution. Thank you Consumer Response /* (2000, 7, 2021/11/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response. ****** reached out to me and explained to me that he was out of the country therefore was unable to communicate with me. the issue hasn't been solved yet but we are currently working on it.Initial Complaint
10/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Oct 5 - Ordered a rear hub assy. Oct 6 - anticipated delivery date. Oct 8 - part not delivered, called to inquire why. They don't know it will be 24 to 48 hrs to find out why. Oct 12 - no call or email. I contacted them and decided to cancel my order. They stated it could take 24 to 48 hrs. Oct 15 - no call or email. I contacted them and they said it will be another 24 hrs. Oct 19 - no refund no updated information for my order. This part is affecting some of the safety features on my vehicle like the abs, power steering and stability track. I have exhausted all means with them and starting to feel they do not want to refund my money so I can go to a store 40 miles away to get it locally. Order #8587207503Business response
01/05/2022
Business Response /* (1000, 5, 2021/10/21) */ We contacted the customer, apologized for the inconvenience. A refund was issued and we offered an additional $30 gift card for the delay. Thank you Consumer Response /* (2000, 7, 2021/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Don't have much choice but to wait for the refund and accept the gift card. It should not take 2 weeks to get the money back. This e commerce of autozone needs to look at their processes and change them. Otherwise they will lose customers to the competition.Initial Complaint
10/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had ordered parts for my car, including spark plugs on 09/07/2021. I purchased 8 spark plugs with the part number 9606 @$8.49e for a total of $67.92 I had only received 4 plugs with that part number, the other 4 were wrong. Because of this, the wrong spark plugs did major damage to my motor. My car can no longer run. I did other work on it. A certified mechanic came to diagnose the problem and said the work I did was perfect but the spark plugs are 100% the reason for my engine breaking. The order number for this transaction is ********** If I had been sent the correct spark plugs my car would be driving. I called customer service and the person I talked to said if I can prove the damage was caused by autozones mistake, they may pay for a new motor. I talked to the regional manager here in Tucson AZ and she laughed at that statement and told me I would need to incure the cost first then maybe autozone would help me. Complaint is filed but the damage is autozones fault.Business response
11/10/2021
Business Response /* (1000, 5, 2021/10/15) */ ********* filed a claim 10/12/21 with SM ***** Claim# XXXXXX mid morning. I spoke with ********* 10/12/21 at 3:18pm. She stated she purchased 8 spark plug online for her 2006 Cadillac DTS. Bosch Iridiumm part # 9606. She installed the spark plugs herself. Once done the vehicle made noise and would not start. She removed the plugs, noticed four of them had the tips missing. She took the spark plugs to the store. The CSM that assisted her verified to see if the part number she had ordered were correct for her vehicle and they were. He pulled the spark plugs off the shelve and compared them to the ones she had purchased. He noticed the plugs with the missing tips were boxed incorrectly due to they were 1/2 an inch longer than the correct one and they had different part numbers stamped on them. Customer requested to have them swapped and he did on 10/01/21. I asked ********* if she had compared the online purchased spark plugs to the plugs she pulled out of the motor. She said she did and they all looked the same. She mentioned she put in the new spark plugs that were swapped and the vehicle would not start. She called a mechanic had him come to her house to access the issue. She stated 4 pistions were blown, no compression in the motor after he tested and there were metal shavings inside the heads. Mechanic told her she would need a new motor. Being she had already submitted the claim with the store that had swapped them out prior to me speaking to her. I let her know we needed copies of the pictures the mechanic had taken and the description of his assesment from the shop so that I could send to claims for them to access the matter and go from there. She clearly stated she wanted us to replace the motor and asked if AutoZone was going to do so. I let her know the variable was in place and I did not have the authority to make any decisions. Being we no longer have the damaged spark plugs that were swapped out on 10/1/21 typically claims would need the spark plugs. I also let her know I would follow up with individual at the store to verify the plugs were boxed wrong and we would go from there. I asked her to send me the pictures she had from the mechanic and assesment documentation as soon as possible to my cell phone. I can turn into a PDF and email to the claims dept as soon as I recieve them. She stated she would send me the pictures she had. And should have the assesment on Friday 10/15/21 from mechanic. I called ********* this morning at 9:36am to ask if she could send me the pictures and documentation needed to send to claims. She sent the pictures she had and would send the rest to my phone this afternoon once she paid her mechanic. I let her know we would stay in touch regarding the matter.Initial Complaint
10/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 10/01/2021 I attempted to place an order online for 207.28. After checking out I received an error message, stating the order couldn't be completed. After checking my back account I noticed that the money had been taken out of my account anyway. I called the store and they didn't have an order from me. I called customer service, but the man I spoke to was very rude and said since they didn't have an order they couldn't do anything. I've also emailed and have been accused of lying. I just want my money back so I can buy the car parts elsewhere, yet I'm still waiting to get it back.Business response
12/06/2021
Business Response /* (1000, 9, 2021/11/08) */ We reached out to the customer via voice mail and email. The transaction was voided on our end 10/3/21. AutoZone no longer have the funds, the customer will need to contact PayPal directly to release the funds on their end. Thank you,
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Customer Complaints Summary
196 total complaints in the last 3 years.
78 complaints closed in the last 12 months.