Reviews

This profile includes reviews for AutoZone's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AutoZone

  1770 Sycamore Dr Memphis, TN 38134

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  AutoZone

  123 S Front St Memphis, TN 38103-3607

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  AutoZone

  2090 N Highland Jackson, TN 38305

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  AutoZone

  1363 Getwell Rd Memphis, TN 38111

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  AutoZone

  4394 Summer Ave Memphis, TN 38122-4137

Review Details

• Review fromAlan N

  Date: 04/27/2025

  1 star
  Just ordered parts online. They took my money and told me the parts would be ready today. Came to the store and they said they don't have the parts and were trying to contact me about it! What computer system are they running? Abacus 1.0?

• Review frommichael w.

  Date: 02/22/2025

  1 star

  michael w.

  Date: 02/22/2025

  i did not give them any stars because they don't deserve even one. but it will not let me leave a review if i don't give at least 1. I recently went to my local store to return a battery that i bought there, it was a 3 year battery and the ******* manager did not want to replace it say that his computer says someone put it in the system as a 2 year battery. How is that my fault, he became irate and we exchanged words some of mine was not to polite and he ask if i attended church (because he does) as if that has anything to do with the battery he was trying to s**** me out of. Will never do business with his store Mt.Juliet Tn.37122 or any AutoZone for that matter!!!

  AutoZone

  Date: 02/28/2025

  We have contacted the customer and resolved the situation.

• Review fromJohanna R

  Date: 02/10/2025

  1 star
  Worst Service ever Store at *********************************** The worst service and lack of respect. Mr. ******* ******** is not only incompetent in terms of customer service, he also violates the franchise's return policy, which states that returns are accepted when the merchandise is in the original packaging, within 90 days and with presentation of the receipt.I had to read him the return policy so that he reluctantly agreed to make the return. At the same time, after the staff had informed me that they had the correct item in the store, he simply told me that they DID NOT HAVE IT. Just to be mean.I had to go to another nearby Autozone in ******* (*********************************), where I was treated with professionalism, kindness and decency, even though my first question when I entered the store was about the return policy.I don't understand how Autozone can afford to allow Mr. ******* ******** to mistreat customers in this way.I shared this experience with family and friends, not knowing that they had also had the opportunity to experience Mr. ********** mistreatment.

• Review fromLaura M

  Date: 02/07/2025

  5 stars
  On Sunday Feb. 2, 2025 I had an amazing experience with Auto Zone employees in ******, **. I am a 61 yr. old disabled widow. I drive maybe twice a month, I know very little about cars but I do remember my husband telling me if I ever had the need, go to Auto Zone * not the other similar store next to it. My car battery died * after calling around I realized I couldn't afford to have it towed somewhere to get it fixed. I initially called Auto Zone on they Sunday to ask how heavy the battery is as I was planning on walking there in the morning so I could fix my car before my doctor's appointment on Tuesday. **** explained how heavy it was * asked if I would be comfortable with him coming to my home to jump my car when he was done working that afternoon. He came, had to go home to get tools as the battery was really corroded, he came back cleaned the battery jumped my car, followed me to the store where him, ******* * **** removed the old battery * installed the new one. On top of all of that, they wanted to pay for some of the cost! I was amazed at how generous they all were. I didn't accept the money as I was already thinking how I could repay them for all of their help. I offered to buy lunch or dinner, something but they wouldn't take any money. I will forever be grateful for their ************ **** was done working yet he stayed * helped a complete stranger on a Sunday afternoon. When was the last time you experienced that level of kindness? Or more importantly gave that kindness?

• Review fromD. F.

  Date: 12/30/2024

  1 star

  D. F.

  Date: 12/30/2024

  Do not attempt to buy any big ticket items for Autozone. I bought a transmission on their website and it has been stuck on "confirmed" status with a delivery date of last monday. I emailed their support team and got an email back saying they previously emailed me asking for my vehicle's VIN. I never received such email, nor did they ever try to follow up with me on a lack of response. Clearly they have no interest in actually fulfilling orders and just want to take the money and run. Next time I need autoparts, I'll be going anywhere EXCEPT Autozone.

  AutoZone

  Date: 01/06/2025

  We have contacted the customer

  D. F.

  Date: 01/08/2025

  Autozone has been in contact with me about this, but has so far done nothing to resolve the situation aside from saying "it will be shipped" without anything else signifying thst it has been shipped. Even the status tracker on autozone's website just shows the same "confirmed" status it has said since I first made the order.

• Review fromKen T

  Date: 11/15/2024

  1 star

  Ken T

  Date: 11/15/2024

  Rude As H*** & Racist . . . I Purchased A $300 Battery With A 4yr Warranty For A 2019 Vehicle Last July. And Have Had Nothing But Issues With My Car Since. Apparently After 4 Trips To The ****** Dealership. The Battery Is For A 2015 ****** & Is Not Strong Enough To Support My Car. Upon Several Trips To Not Only This Location Stage Rd. But The ******* Road Location As Well In ******* Tn. Where I Have Brung In Printed Documents From ****** Stating The Battery Is No Good Or Wrong. And Was Giving Nothing But Horrible Attitudes & Blank Stares. Im Not Asking You To Steal Me A Battery Out The Back Im Asking For A Resolve For My Auto Situation. I Dont Make Trips To Autozone Because I Like The Smell Of Oil. If Im Spending My Money Treat Me With The Same Respect Im Giving You. Do Your F*****g Job. I Will NEVER COME Back. I Felt Disrespected! Belittled & Unheard. Oh Your Battery Is At 92 Percent I Cant Give You A Replacement. . . Im Not Saying The Battery Is Bad Im Saying Its The WRONG BATTERY ! Teach Your Workers To Shut Up & Listen & Post & Reviews Like This Wont Exist. I Visited Another Location Where The Store Manager Heard Me Out. . . Upgraded Me To The Proper Battery. Charged Me. And Now My Year Long Problem Is Now Gone ! !!!!

  AutoZone

  Date: 11/26/2024

  We have contacted the customer and resolved the situation.

• Review fromNathanial D

  Date: 10/18/2024

  1 star
  BBB Complaint Against AutoZone Complaint Details:Product/Service: Faulty Car Battery Order Date: May 30, 2024 Store Location: ****************** Product: Econocraft Battery ********* Size **R 410 CCA (Part #**R-E)Total Paid: $122.67 (including a $22 refundable core deposit)Vehicle: 2020 ***** Civic Si 1.5L Turbo DOHC VTEC 4cyl Problem Description:I purchased an Econocraft Battery from AutoZone on May 30, 2024. Since installing the battery, it has consistently failed, requiring me to jump-start my vehicle nearly every week. I have experienced this issue over 15 times since installation.I first contacted AutoZone in July 2024 via email, but I never received a response. I have since attempted to reach them twice through their websites contact form, but I have still not heard back. It seems AutoZone has neglected to address this issue, or their websites contact system is broken. This level of customer service is unacceptable, especially considering the product is under a 3-month warranty.Desired Resolution:I request that AutoZone immediately provide either a refund or a replacement battery under the warranty. If this issue is not resolved, I will be forced to initiate a chargeback through my bank due to the faulty product and lack of response. I expect a resolution and response from AutoZone as soon as possible.

• Review fromLeonard M

  Date: 10/04/2024

  1 star
  Online store is a joke they offer next day shipping that never happens. I have ordered 8 items from ************************ the first for all showed up few days after the supposed date.Decided to give them another chance after 2 days order was still processing then they cancelled it

• Review fromTim J

  Date: 09/23/2024

  1 star
  I placed an online order 9/17/2024 on ************************** and paid and extra fee to have it delivered by 9/19/2024. On the afternoon of 9/19 my order was still showing "ready to ship" so I called Autozone customer service at 3:48 PM during a ****** phone call eventually was assured my order would be delivered Saturday, 9/21/2024. On Saturday I checked the order tracking online and discovered my order was finally shipped 9/20/2024 via ***** Overnight but was scheduled to be delivered on Monday the 23rd because Autozone had arranged for weekday only delivery. I needed the part no later than Saturday as it was for my daughters car and she was visiting over the weekend and leaving Sunday morning. At 1:41 PM on Monday, 9/23/2024 the packaged arrived (too late as my daughter had left Sunday morning). When I opened the package, I discovered it was the wrong part (I ordered AVS part number ******, but the package contained AVS part number ******. I called Autozone customer service and they told me to return the package to an Autozone brick and mortar store for refund. When I asked what they would do to compensate me for my time and travel expenses, the associate seemed bewildered that I would ask, and said there was nothing else Autozone could do. That was a 12m 11s call. I returned the package to a local store. This was a 16.2 mile round trip that took a total of 37 **********, I'm out the time it took to place the order, plus over 31 minutes of time dealing with customer service, plus 37 minutes driving to and from the store and going through the process of getting a return issued (less the $4.99 express shipping charge which I was told buy the store associate that I would have to contact customer service again to get refunded).My time is valuable. The cost of driving 16.2 miles is $10.85 (source: *******). I would have been nice if I was offered a gift card or something to compensate me, but alas I was not.I am very disappointed in AUTOZONE.

• Review fromMuhammad N

  Date: 06/30/2024

  1 star
  I am very upset because of the store manager, ******, at store #**** located at ************************************. On 06/30/2**4 at 18:57 (Receipt #******, Register #**, CSR #**, Transaction #******), ****** was racist, disrespectful, rude, and unprofessional. I was there to purchase brake pads (lifetime warranty) for my 2007 *****************, and he refused to sell them, stating that brake pads are not covered under the warranty. I asked how we could determine if the brake pads were worn out or damaged without inspecting them first. Despite my willingness to pay for the brake pads, ****** refused to sell them, crossing the limits of acceptable behavior.After informing him that I will be writing a complaint he sold the brake pads. The unprofessionalism and racism that I faced was humiliating and very unnecessary. This is the third time I have had issues at this store with the same manager. A month ago, I purchased synthetic oil at 9:55 PM and asked to return another item I had bought at the same time. ****** refused the return at 9:57 PM, stating that I had to come back the next day, even though the store's closing time was 10:00 PM.I now feel stressed, uncomfortable, and anxious whenever I need to go auto zone. I hope you will investigate this matter.