Customer ReviewsforAutoZone

I am very upset because of the store manager, ******, at store #**** located at ************************************. On 06/30/2**4 at 18:57 (Receipt #******, Register #**, CSR #**, Transaction #******), ****** was racist, disrespectful, rude, and unprofessional. I was there to purchase brake pads (lifetime warranty) for my 2007 *****************, and he refused to sell them, stating that brake pads are not covered under the warranty. I asked how we could determine if the brake pads were worn out or damaged without inspecting them first. Despite my willingness to pay for the brake pads, ****** refused to sell them, crossing the limits of acceptable behavior.After informing him that I will be writing a complaint he sold the brake pads. The unprofessionalism and racism that I faced was humiliating and very unnecessary. This is the third time I have had issues at this store with the same manager. A month ago, I purchased synthetic oil at 9:55 PM and asked to return another item I had bought at the same time. ****** refused the return at 9:57 PM, stating that I had to come back the next day, even though the store's closing time was 10:00 PM.I now feel stressed, uncomfortable, and anxious whenever I need to go auto zone. I hope you will investigate this matter.

On June 8th I placed an order online because AutoZone had a 20% discount for online orders. A few days later I received an email that my order was delayed. Then I received an email that my order was cancelled and to contact my credit card company. I used an **************** card and I reached out to ****. They could see that AutoZone had cancelled the order on their end but there were no issues on Amex's end. They did a test charge and showed that a charge should go through without issue. I placed the order again on June 16th and the next day AutoZone cancelled again. I reached out for clarification and they told me it was due to a security issue with my Amex. I reached out to Amex again and they confirmed there are no security issues with my card and once again the order was cancelled by AutoZone. I asked AutoZone what their solution would be and if I were to go in person to order the parts would they honor the 20% discount. They responded that all they can do is offer me a $20 credit in store and for whatever reason can't process my card online. The total discount I would have received was $72, so $20 isn't cutting it. Their only solution is to pay $50 more in person because of an issue on their end.

Just got back from dealing with the stupidest counter guy ever. I walk in with a simple expansion plug and ask him for the kit they have listed as IN STOCK on line. He goes to the isle with the plastic clips for body parts, I tell him again they are freeze out plugs or expansion plugs. He goes to another employee that is too bothered doing stock to take the time to look. After 10 minutes he comes out of the back with 1 plug. I say just look up expansion plugs in the computer. He says the computer needs a year and make. I tell him it's an engine on a stand there is no vehicle information. He starts getting uppity and I start getting aggravated at the lack of mechanical knowledge they let these "PARTS" guy have. Then he actually says," if you don't have a F****** year and make I can't look it up". That was the end of my rope. We get in a yelling match about how he has no knowledge and can't go beyond what the computer tells him.I guess that's the last time I depend on AUTOZONE for anything, there are plenty of auto parts stores to go to. NO MORE BUSINEES FOR THEM!

Ive purchased Duralast tool set March, 27 in Bronx, ** store. And since I didnt u see it/need it Ive decided to return it today March, 30. As per return policy I can return to any AutoZone store. So I went to the 1626 *************, Brooklyn, ** with original receipt. And store refused to give me refund saying I should go back to original store item was purchased. When I called auto zone customer service they confirmed it wasnt the case the store manger made up new rule because purchase over $50 he cant accept return so I called again 1 (800) filed complain against the store and was told I should go to any store in Brooklyn and I can receive the refund.So I went to another location at ****************************** and that store also refused to give me refund. I was told I have to come back on Monday. When I asked front desk person name because she didnt have any badge she refused to provide it and walked away. Very rude, unprofessional.So I called again 1 (800) number and representative confirmed again I had the right to get refund at any store. But they refused to do so. Another complain was opened. Worst experience ever. Thiss the first time Im hearing that purchase should be returned only to the store where it was bought. Please advise.

Next day Delivvery is a lie. Ordered on 3/17/24 and will not be here until 3/21/24. Called the main autozone and got laughed off the phone. They truly are going down hill.

Hello want to recognize ***********************. He works at the ** Loop location. I bought windshield wipers for my 2021 VW Atlas. I was at ******** store. He heard i was having difficult time choosing my blades, he then told me what blades to choose from. I bought and went outside to install and i was having difficult time installing them. He offered to help install. Ones i bought werent the correct fit. We went inside and replaced with correct ones. He installed them and worked perfectly. Very goos customer service being doniphan store was not his store and provided professional service. Thats why i always buy from autozone . Autozone is farther to where i live and have oreilys closer but still drive to Autozone for their great cuatomer service. Kiddos to ***********************!! Great job and thanks again!

Be wary of their express shipping online. They do not refund the express shipping even when it's their fault.I placed an order for a wireset on a Thursday afternoon. Their express shipping stated delivery that Saturday, so I paid for the express service.Saturday evening, with no package delivered, I called them. They apologized for the delay. I told them to cancel the order, and that I would purchase an alternative at a nearby autozone store in the morning (Sunday). They said it was actually shipped that morning and that the item would arrive on Tuesday; so they could not cancel the order since it has shipped. I said I couldn't wait that long and that I would purchase in-store; I further asked whether I could get a full refund on the online order, including shipping since the delay is on them. He said yes, including shipping.I purchased an alternative item in-store and installed in my car. Tuesday came...I received an email stating another delay. I called customer service again, and she apologized, stating that the vendor was shipping that very morning and that my item would arrive the next day...so Wednesday.Wednesday...guess what? No delivery.Delivery was Thursday at noon (so, 1 week after my purchase with express shipping.) I took it to my autozone store for my full refund. Guess what? They don't refund the shipping.So, I was lied to 3 times: the 1st rep said it was shipped and would arrive Tues...clearly it didn't ship, and I should've been allowed to cancel the order. He also said I could get a full refund including shipping. The 2nd rep said it shipped that Tues morning and would arrive the next day, which it didn't...clearly it wasn't upgraded to next-day shipping.If you're ordering online, don't bother with express shipping. Apparently there's no refund for the service and no recourse when it fails, even when they admit to delay after delay (email documentation.)

I place a multiple item order. The only option available of the 3 options was free home delivery or overnight paid delivery GREAT It said delivery would be Nov 20. Which was fine. Today 16 Nov I got a call claiming my order was split and ready for pickup outside of my area. **************** admitted ********************** split the order, but dident know why but since it was missdelivered it was canceled and if I still wanted the part I'll need to reorder.. then hung up on me when I asked about the rest of my order? If I choose delivery of my order I see no logical reason to change my order. Nor provide extreamly stupid service. I'm assuming this store had the part and didn't want to pay the shipping since it was free, and hoped I would drive out of my way for this part. Requardless this is unexceptable behavior. My order shouldn't have been altered and parts canceled due to autozone's screw-up! I'm just glad I dident pay for overnight delivery. Then I would be really ******

Buyers beware AutoZone will take all returns including the electronic ones all the sensors to your engine to your vehicle if a customer plugs it in and the check engine light does not go off they turn around and say they don't need the product AutoZone puts the electric parts back on the shelf then knowingly cuz they know cuz they are told they sell the product to a different customer at full price as a new part they also treat their female employees like garbage they harass the male employees they fire them for no reason this is not a good place to work for this is not a good place to buy your auto parts from they are frauding their customers by lying to them and selling them used parts at full price beware beware beware