Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle 2018 Hyundia ******. Poor Service Involving Repair of Vehicle. Vehicle 2018 Hyundai with extended warranty provided. Vehicle has been in service for the past six months yet remains un***aired. Been through a number of service ***resentatives to include service managers. Excessive turnover. No one appears to provide an exact detail of the vehicle ***air status and timeline for the ***air. Again, the current situation remains the vehicle has been at Wolfchase Hyundai for six months. Been told in the pass the vehicle will need a new engine. The service department has completed (2) oil consumption tests indicating oil leak in the motor. Recent discussion with a service *** indicated the problem was a timing chain. You appear to get a different answer once you request an update on the ***air. Absolutely unacceptable service. Although the vehicle has an extended warranty ***airs have not been made. It is time to resolve the problem. make the necessary ***air and return my vehicle. Poor Service Involving Repair of Vehicle. Vehicle 2018 Hyundai with extended warranty was provided. Been through a number of service ***resentatives to include numerous service managers. Excessive turnover. No one appears to provide any knowledge of the ***airs needed. Again, THE CURRENT SITUATION REMAINS THE VEHICLE HAS BEEN AT WOLFCHASE HYUNDAI FOR SIX MONTHS. Been told in the past SERVICE REPRESENTATIVE AND SERVICE MANAGES the vehicle will need a new engine. The service department has completed (2) oil consumption tests both indicating oil leak in the motor. Recent discussion with a service *** indicated the problem was a timing chain. You appear to get a different answer once you request an update on the ***air. Absolutely unacceptable service. Although the vehicle has an extended warranty service hasn't got approval for the ***air. It is time to resolve the problem. make the necessary ***air and return my vehicle.

  Business Response

  Date: 01/03/2025

  
  The customer has a vehicle in service with an engine problem, but the problem is not covered under the manufacturers warranty. The customer does have an extended service contract, but they require maintenance records, and the customer has failed to provide them to us to get the components covered under the policy. We also have provided a rental car to the customer to prevent loss of transportation. We would love to complete this work when we get the documents his vehicle service contract provider requires, as they are the only one who can authorize repairs.

   

  Thank you 

  
  

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22754927
  
  I am rejecting this response because:

  This is an on-going problem with the ******************.  Documentation has been provided in the past.  One of the problems encountered was the ****************** a number of documents were not put into the computer.  In fact, this problem goes back over a year.  My daughter brought in the vehicle due to the engine leaking oil.  The Service Representative at that time told her to get a mechanic to review the oil leak and bring the documentation. The service representative indicated the ****************** was too busy to check on an oil leak.  Although a strange response I took the vehicle to a local automobile service service/garage.  A detailed explanation was provided to the Hyundai service department.  The report indicated a need for a new engine.  In fact, the cost of me obtaining a report for Hyundai was over $300.00.  This issue has gone back and forth with Hyundai for over a year.  As previously discussed, the vehicle has been in the service area for over six months.  In fact, Hyundai lost records regarding one of the required "oil consumption test."  This is where the vehicle is driven for a set period and returned to Hyundai.  Again, these records were lost requiring a 2nd "Oil Consumption test.  The vehicle has been taken back and forth with Hyundai.   The Service Manager is completely wrong.  I purchased the vehicle with an extended warranty provided by Hyundai at the time of purchase. I would suggest we meet with a higher-level manager to discuss.  The present Service Manager or staff doesn't have a clue the issues involved with this vehicle.  All records have been provided as required by the service department. It is time to repair the vehicle though the extended warranty or by Hyundai.  In fact, I find it strange the vehicle has been in the service department for almost six months, yet NO-ONE as contacted me to discuss the issue. whether the issue of a warranty or whatever.  

  NOTE:  I purchased this vehicle as my previous vehicle had the same issue.  It was still in the manufacturer warranty with slightly over ****** miles.  It was a 2016 Tucson vehicle that required that a new engine be installed.  The vehicle was in the shop for months.   I brought the vehicle home and woke up the next morning with oil all over my driveway.  I returned the vehicle and decided it was time to purchase another vehicle.  

   Honestly, this service department is the worst I've ever seen.  The turnover with Service **** and Service Managers are on-going problem and a major issue. I have numbers in my phone with direct phone numbers with the ******************.  But they all left the company.  

  I DON'T MIND MEETING WITH A REPRESENTIVE TO DISCUSS.  I INSIST, HOWEVER, IT BE A HIGHER LEVEL THAN THE CURRENT SERVICE MANAGER.  IN FACT, I WOULD SUGGEST THE REGIONAL MANAGER AND THE STAFF WHO SOLD ME THE VEHICLE BE INVOLVED.  THEY WOULD BOTH KNOW THE HISTORY OF THE **** AND MY CONSTANT COMPLAINTS WITH THE SERVICE DEPARTMENT.  

  A check my cell phone indicates that I have five (5) previous service representatives and/or managers involved with past repair issues.  All of them have left the company requiring the new manager to get up to speed.  Again, no disrespect with the current Service Manager, but he doesn't have clue regarding the history of this repair and conversations in the past. He is the wrong individual to resolve this issue.  This needs to be taken to a higher level. 

  Thank you,  

  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 01/13/2025

  ******* Smith <*****************************> Mon, Oct 2, 2023 at 9:32 AM
  To: *********************************************** <****************************************************************************************>
  Mr. ******:
  
  
  I have a problem with the *********** Hyundai dealership (Wolfchase) involving the service department.  I purchased a used 2018 ****** last year.  The vehicle came with a ******* mile warranty provided by the dealership.  Within several months I experienced a problem with the engine.  I returned the vehicle to the dealership.  I have met all the requirements required by the dealership regarding needed repairs.  To date, we have gone back and forth regarding the needed repair (replace engine).  I've repeatedly attempted to contact the service manager(s) via text and phone.  My only contact and feedback has been when I drove to the dealership personally to get information.  None of the information I've received details the actions needed to complete the repairs.  
  
  
  As of this date, I don't have any information or updates regarding the necessary repairs to my vehicle.  I will say Hyundai Wolfchase did provide me with a loaner vehicle (That was appreciated).  But, the issue is lack of communication and lack of feedback concerning the repairs on my vehicle.  One of the major problems has been the turnover in the management department at Hyundai Wolfchase.  The current manager, *****, is the third or fourth service manager I've dealt with regarding my vehicle.  
  
  
  Would you please reach out and get me the updated information on my vehicle.  I need to know exactly where the vehicle stands in regard to the necessary repairs, and the timeline before the vehicle will be returned to me.  This matter has been extremely frustrating to me.  It has gone on way too long without a resolution.  
  
  
  Thank you for your assistance in this matter.
  
  
  ******* E. *****
  ****************
  *****, *******;  38004
  
  
  Phone:  ************

  Customer Answer

  Date: 01/20/2025

  I have not received any response from Hyundai since filling a dispute indicating that I didn't agree with their assessment of my vehicle.  Please investigate.  Thank you,

   

  ******* E. *****

  ************

  Business Response

  Date: 02/07/2025

  Good Morning,

   

  We have come up a solution that addresses the concerns the customer has expressed. We believe this should be considered a closed case.

   

  Thanks,

   

  ***** ******

  Customer Answer

  Date: 02/07/2025

  The Manager with Hyundai has met with and discussed the 2018 Hyundai options with me.  I appreciate his direct involvement in this case.  I'm acceptable to the options we discussed.  The matter can be closed at this time.

  Thank you, 

  ******* *****

  ************

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ******* *****

  375 Eureka Trail

  Atoka, TN 38004

  
  

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a complaint regarding the unprofessional and unethical practices of Wolfchase Hyundai in *******, **. In November 2023, my mother purchased a 2018 ****** Kicks with only ******* miles. Shortly after the purchase, the vehicle began having numerous issues that were not disclosed by the dealership and should have been addressed before the sale.First, the car key was never properly programmed, which was an immediate inconvenience. Not long after, I took the vehicle to *********, where a diagnostic revealed over $3,600 in repairs needed. Within three months, the transmission completely failed, leaving me with significant repair costs.After the transmission was repaired, the air conditioning system began showing a high coolant level warning. I was told by the dealership that the issue would resolve on its own, but it did ****** June/July 2024, the vehicle began smoking and had to be towed to the shop. I was initially quoted $1,300 for repairs, but after waiting 23 weeks for parts, I was informed the cost had increased to $2,300 due to additional problems found during a second diagnostic.Recently, I was quoted even more repair costs, including:Cooling fan: $954.88 Wheel alignment: $129.95 Right side lower control arm: $644.91 Cooling fan diagnostic: $199.95 Engine coolant: $175.01 These costs, along with labor and fees, have made the situation financially unmanageable.Wolfchase Hyundai sold this vehicle in poor condition without proper inspection or disclosure of the issues. These problems should have been addressed before the sale. Their repeated delays, increasing repair costs, and lack of transparency have caused significant stress and financial hardship.I request that this matter be investigated to hold Wolfchase Hyundai accountable for their negligence and lack of professionalism.Thank you for your attention to this matter.Sincerely,Zorie

  Customer Answer

  Date: 11/22/2024

  
  
  ***** ******
  Hernando, **
  
  
  November 21, 2024
  
  
  Better Business Bureau
  *******, **
  
  
  Subject: Follow-Up on Complaint Against Wolfchase Hyundai
  
  
  Dear Better Business Bureau,
  
  
  I am writing to provide an update on my ongoing complaint regarding Wolfchase Hyundais handling of my vehicle repair.
  
  
  After filing my initial claim, I received a call from the manager at Wolfchase Hyundai, who stated he would investigate the situation. However, during our follow-up conversation, he claimed he could not locate my car. I informed him that my service provider was ****** and expected further updates, but I did not hear back until November 21, 2024.
  
  
  On that day, ****** sent me a message stating that the total cost of repairs had increased to $2,678.83. This increase was communicated without any prior notice, explanation, or breakdown of the additional charges. The message also indicated there is still no *** for the required part. I feel that I am being overcharged for the repairs, as the total cost seems excessive for the work being done, and the lack of transparency only adds to my concern. I have attached a screenshot of this message for reference.
  
  
  The dealerships disorganization, lack of clear communication, and delays have caused significant frustration. I believe their practices are unprofessional and have resulted in unnecessary inconvenience.
  
  
  I kindly request that the Better Business Bureau assists me in holding Wolfchase Hyundai accountable for their poor customer service, ensuring a resolution to this issue, and reviewing the fairness of the charges applied to my repairs.
  
  
  Thank you for your attention. I look forward to your assistance. Please feel free to contact me for additional details.
  
  
  Sincerely,
  ***** ******
  
  

  Business Response

  Date: 12/04/2024

  Dear ***** ****** and The Better Business Bureau,
  
  The situation involves two individuals communicating with the dealership:
  
  Ms. *******, the owner of the vehicle.
  Ms. *****, the daughter of the vehicle owner, who is also involved in discussions with the dealership.
  
  Initially, the dealership required the customer (Ms. ******** to preauthorize the repair work via her smartphone or computer before proceeding. Ms. ******* provided approval for the repairs. However, the parts needed for the repair are currently on backorder, which, while understandable during this time, has contributed to delays and further confusion.
  The original complaint about the transmission was covered under the service contract the customer purchased at the time of sale. 
  We would like this matter closed.

  
  Thanks,
  ***** ******

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22578919
  
  I am rejecting this response because:

  
  I am following up on our ongoing complaint regarding the vehicle purchased from Wolfchase Hyundai. Although the vehicle is in my mothers name, I have been actively involved in addressing this issue, and we are both aligned in our concerns.
  
  
  We are experiencing a concerning lack of transparency and communication from the dealership. The vehicle has been re-diagnosed twice, which was never requested by us, and we are now facing charges for repairs that were not identified during the initial inspection. This, combined with the extended wait time for partsnow over 30 daysraises concerns that we are being billed for unnecessary work.
  
  
  Additionally, we feel that the overall repair costs seem disproportionate to the work being performed, and there has been no clear explanation provided regarding the increased charges. This lack of clarity and rising costs is causing us to question the fairness of the charges.
  
  
  Under the Tennessee Lemon Law, we believe that this vehicle may qualify as a lemon. The recurring issues, repeated re-diagnoses, and excessive repair costs suggest that the vehicle may not meet the standards of safety, value, and use outlined by the law. The Lemon Law requires manufacturers to address substantial defects within a reasonable number of repair attempts, and it is clear that Wolfchase Hyundai has not met this standard.
  
  
  We kindly request a thorough review of the situation and a fair resolution, which could involve covering the additional repair costs, offering compensation, or considering a replacement or refund in accordance with the Tennessee Lemon Law.
  
  
  Thank you for your attention to this matter. We look forward to your prompt response.
  
  
  Sincerely,
  ***** ******
  

  Business Response

  Date: 12/07/2024

  We understand that it may seem like we haven't communicated as you expected, and we apologize for any frustration this may have caused. Our records show that we have reached out to the owner, but not you directly, multiple times throughout 2024, specifically on the following dates: 9/25, 9/26, 10/1, 10/2, 10/3, 10/4, 10/8, 10/9, 10/10, 10/11, 10/15, 10/16, 10/18, 10/23, 10/24, 10/25, 11/1, 11/6, 11/8, 11/11, 11/14, 11/15, 11/19, 11/20, 11/21, 11/21, 11/22, 11/23, 11/26, 11/27, 12/3, and 12/5. If you would like us to reach out to you instead, Ms. ******* would need to come into the dealership and update the contact information.

  
  In some cases, we conduct a second diagnostic to ensure we've accurately identified the issue and the correct solution. We typically do not charge for this service as it helps ensure the best outcome for your vehicle. We understand that delays caused by parts availability can be frustrating for both you and us, but please know we are dependent on our suppliers for timely delivery.

  
  In the automobile service industry, the work performed is guided by an industry-standard database known as "ALLDATA." This system ensures that reputable dealerships provide fair and consistent pricing for services, preventing overcharging. Every vehicle, customer, and repair is quoted using the same reliable system, ensuring transparency and accuracy in all estimates.

  
  While your car may be experiencing issues that seem to fall under the Tennessee Lemon Law, it unfortunately does not meet the specific criteria outlined by the law(not being under factory warranty and would need to be at ******'s service department). However, we are still committed to addressing any concerns you have and will gladly provide the necessary service to resolve any issues you're facing.
  

  ***** ******

  
  

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 10 year car extended warranty on May 19, 2017 ( 120 months/ ******* miles). I attempted to use my warranty on October 7, 2024 ,but I was told that my warranty had expired in January of 2024. I had to pay for the repairs ( $1,102.03 ) that should have been covered under my extended warranty. In bold print on my contract it states SEE " SERVICE CONTRACT PERIOD" TO DETERMINE EXPIRATION ************* Also in my contract section VII ( General Provisions ) 1. Service ***************************** Contract BEGINS on the Service Contract Purchase Date. The Service Contract ENDS when the Months from the Coverage Effective Date is reached or when the Miles are registered on the odometer, whichever occurs first. I have Not owned my vehicle for 10 years and I only have ****** miles on it. I have reached out to Wolfchase Hyundai ( ***************** in person and by phone several times with no results. I am asking that Wolfchase Hyundai reimburse me the $1,102.03 that I paid for my repair and that I be given a written document that states my warranty is valid until May 19, 2027 or that my odometer reads ******* miles. My warranty has been shorten by 3 years and 5months.

  Business Response

  Date: 11/05/2024

  Mr. *****,

  After carful review of the warranty agreement submitted with your complaint, It clearly lists ************* Contract begins on January 1st of Your Vehicle's model year and at odometer miles "0".  As a 2014 model year, the coverage expired January 1st 2024.  Therefore the vehicle coverage by time was reached before miles, and has in fact, expired. 

  Sincerely,

  **** *****

  President 

  *******************************

  Customer Answer

  Date: 11/06/2024

  I was sold a 10 year warranty ,not a 7 year warranty. It clearly states in my contract that the warranty starts on the contract purchase date, which is May 19, 2017. There is no reason for me to insure a vehicle 3.5  years before I owned it.

  The dealership is trying to over look what is in black and white on my contract which CLEARLY states that my warranty started when I purchased my car in 2017 not 2014. The January of 2014 warrant pertained to  new vehicles with 0 miles, 

  not a used car. At the time that I purchased my car it had ****** miles not 0 miles. So that line on the contract is for new vehicles not used vehicles. The line above that line refers you to section VII ( contract begin date ) which for me was May 19,2017.

  Therefore Wolfchase Hyundai should honor my warranty and reimburse me what I paid in repairs.

  ****** Isaac 

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/4/24, my 2019 Hyundai ******** was taken to Hyundai for regular maintenance/inspection. I reported my engine light coming on and off since the last maintenance check on 2/17/24 with failure to accelerate normally. I was told that everything was fine, and the engine light may have come on because the vehicle was low on oil. I was given the okay to continue driving the vehicle as long as the light did not flash repeatedly. On 6/17/24, I was involved in a rear end motor vehicle accident. There were bumper and taillight damage, but the vehicle was drivable. On 7/13/24 I took the vehicle to Hyundai for regular maintenance. I reported acceleration issues, dashboard black outs and the engine light randomly coming on and off again. I was told that a battery was needed. Due to rental car expenses, I did not drive the car after pickup from Hyundai. On 7/15/24, the vehicle was dropped off at the autobody shop. Pickup was 8/9/24. Vehicle was taken to Hyundai for battery replacement. Leaving Hyundai, the engine light began to flash, and the car would not accelerate over 30mph. The vehicle was returned to Hyundai. I was told that my engine may be bad but covered under a lifetime warranty due to a class action lawsuit so there were no financial worries. 8/23/24 I was told that the knock sensor was replaced and covered. The vehicle was picked up. Filed a complaint for poor communication, inconvenience and lack of mechanical issues and knowledge on 8/24/24 with Hyundai ************* 8/26/24, vehicle was dropped back off. Engine light is flashing, and the vehicle would not accelerate. I was given a rental. 8/27/24 received a call stating the engine was good but a turbocharger is needed which is out of warranty coverage totaling $2,600. 9/17/24 Hyundai denied payment due to warranty. I filed supplement with insurance 9/18/24. Denied 9/20/24. 10/7/24 was called to pick up vehicle and return rental asap. Was told by manager that vehicle is drivable. There has been no repair.

  Business Response

  Date: 11/13/2024

  We believe have come up with an amicable solution for the customer. There were a couple issues the customer stated that were resolved by the dealership and the manufacturer, but when replacing engines, there are other components that could become problems later. The customer picked up their car recently, and is satisfied with the results.

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22393893
  
  I am rejecting this response because: I have only had my vehicle for 24 to 48 hours. I 100% believe that the outcome was expedited due to my BBB complaint since I received this response the day after receiving my vehicle. Since 8/27/24 I've been communicating with management receiving false hope of vehicle ***airs. I've been inconvenienced and lied to on several occasions, had to borrow cars and try to find ways of getting my girls to and from school including their extra curriculum activities. During the months of September and October I've only driven my vehicle a max of 3 to 4 days before something that I was told was ***aired went wrong again. Therefore, I will not know if my vehicle is truly ***aired until I've reached a couple of months or so without experiencing the same issues. I'm 3 months behind on my car note, facing ***ossession because my finances have been altered from not having transportation. When the manager called me on 10/7/24 asking that I return the rental vehicle ensuring that my vehicle was drivable, it was not! I called him back to inform and express that I was willing to pay out of pocket to make sure my vehicle was ***aired correctly. He told me that he would call me when the part was ordered so that I can drop it off and the ***airs would be done right away.  Sitting at my house, not drivable, the vehicle was towed on 10/30/24 after I received a call stating that the part had arrived. I borrowed another car from my Dad which was an inconvenience to him. Got a call on 11/7/24 stating that my vehicle was ready. I left work early. Drove from ******* to ************ to give my Dad his car back just to arrive to ********************************* receiving news that my vehicle had not been touched. Yes I was given a loaner but the inconvenience, time and money lost yet again. Was told that the car would be ready the next day but received another call from the manager stating that the incorrect part was ordered. In conclusion, no I am not satisfied as of yet. I had to pay $1,560.67 for ***airs but I am still behind, facing ***ossession from the entire ordeal of simply getting my vehicle ***aired. I feel like with proper communication and updates from the dealership, this 3-month issue could have been resolved in a better way. I totally felt like I was a hassle to the company having to continuously pop up and explain my situation to management and my service *** practically begging for a resolution. Glad to know that the nightmare is almost over but I cannot get too excited based on my experience. I'm a bit paranoid. I probably won't purchase another Hyundai or return to this dealership for service. There are other dealerships further from my home but I'm hoping to consider and receive better service. 
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 11/22/2024

  We spoke in detail and the concerns the customer expressed have been resolved. We would like the complaint closed.

  Customer Answer

  Date: 11/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ******* ********

  8280 Wolfchase Ln #***

  *******, TN 38016

  
  

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car in full in 2019. By 2020 there was a motor issue. From 2020 to 2021 I had to go to Hyundai everytime my oil was low for them to top it off and check the mileage. After a year of doing this I was supposed to get a new motor. In 2021 they put a used motor (same exact kind) in my vehicle. The assured me this would not happen again. I have been pouring oil in my car for the last few months. The oil does not leak out, there is no indication of an oil leak. It's like evaporating inside the motor. My car is now non driveable and Hyundai will not do anything to help. I was sold a lemon and they "made it right" with another lemon. I should be protected under the lemon law or the consumer protection law. Hyundai should recall this motor and they absolutely should replace mine! Please help me.

  Customer Answer

  Date: 08/30/2024

  I also wanted to note I have only had this car for 5 years and it needs a new motor again so this would be the THIRD motor in this car in 5 years. I have also only put ***** miles on it since the used engine was put in in 2021.

  Business Response

  Date: 09/13/2024

  I apologize for the delay in response. 

  I have searched our database for the customers name and info and I do not show any records of a 2019 ******. 

  Can I get the *** # to the automobile in question?  

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased used vehicle from Wolfchase Hyundai on May 20th 2024 for a used dodge ram 2016. The vehicle has been giving me issues since purchase all lights on dash for brakes oil change transmission thermostat overheating engine and damaged body work. After dropping off vehicle for first was for body damages, interior damages and service lights that needed to be checked.Picked up vehicle a week and a half later and issues still persist. Next drop off was for overheating engine and vehicle running hot and smoking engine. After another week and a half the vehicle was picked up and the repair techs told us the vehicle had several Problems the dealership did not want to cover including transmission, engine brakes oil lights etc.They informed us that the vehicle should not have been sold to a customer because it has that many issues.

  Business Response

  Date: 06/28/2024

  We have been in daily communication with the customer.  We have provided the customer with a loaner car and are on the right track in repairing theirs as quickly as possible.

   

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has been in shop forever. From the second day I bought it. I had problems. Thus the reason I called the second day. The sun roof would not close. Well I work 6 days a week so when the ac went out I got car to a dealership, when i had a week day off. Where I found out there are rats that lived in this engine... the wiring harness chewed up. Long story short the whole engine is being taking out. Right now. I have had this car for like 4 months. I've got 1.6k in repairs out of pocket rn an 2k to 3k more to go. An haven't been able to look for job due to car since April. I've lost minimum 24k in pay an continuing to add up. My family is struggling. No lawyer will help. I do not understand how this is legal. They told me it was a certified vehicle. Obviously it was not. An car is still in shop with most likely another 2 weeks to go. I need help. Can someone at least explain why they are allowed to do this.

  Business Response

  Date: 06/21/2024

  We would like so more information on this complaint.  We do not have this vehicle in our possession for repairs.

   

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a car by this business and I financed it through their company as well, through Hyundai Motor Finance. They submitted their electronic VIN number wrong so my account with HMF has the wrong VIN for my car. Even though my paperwork is stored electronically with my account, HMF is unwilling to change the account. They attest this is a dealer issue and the dealer must fix it.Now, three full years after I have paid off my car, I am unable drive, trade-in, sell, or anything with my car because I still cannot get the title to the car that I have paid for. Again, all of my paperwork is correct, there was just an error in putting the information in the account for the HMF.After dealing with *****************, Customer Relations Manager, she has not been able to find a solution to their error, and now she has stopped responding completely since April 12th, 2024.Again, I just need someone to correct my account to have the correct VIN number, and I am hoping this will resolve the issue. I will be moving soon, so please contact me before mailing any materials to my home address.

  Business Response

  Date: 05/15/2024

  On behalf of Wolfchase Hyundai, all the correct documents sent to Hyundai Motor Finance when ************** purchased this vehicle.  The mistake was made by Hyundai Motor Finance.  Unfortunately Wolfchase Hyundai can not make corrections for Hyundai Motor Finance.  In this scenario we are merely the "middle man" and have been is contact our local sales rep in regards to this matter.  ************** was a second  signer on the loan the the paperwork that he needs was originally sent to the address of the primary buyer, which is normal.  Hyundai is in the process of updating the information they have and be able to resend the documents.  I explained to ************** this might take some time to finalize all the corrections.

   

   

  Business Response

  Date: 05/15/2024

  Date Sent: 5/15/2024 2:03:45 PM
  

  On behalf of Wolfchase Hyundai, all the correct documents sent to Hyundai Motor Finance when ************** purchased this vehicle.  The mistake was made by Hyundai Motor Finance.  Unfortunately Wolfchase Hyundai can not make corrections for Hyundai Motor Finance.  In this scenario we are merely the "middle man" and have been is contact our local sales rep in regards to this matter.  ************** was a second  signer on the loan the the paperwork that he needs was originally sent to the address of the primary buyer, which is normal.  Hyundai is in the process of updating the information they have and be able to resend the documents.  I explained to ************** this might take some time to finalize all the corrections.

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21710350
  
  I am rejecting this response because this is not satisfactorily complete until I have the proper documentation mailed to the address that I have provided to all involved parties, multiple times.  I have uploaded the businesses direct response to me for transparency.  I do understand that they are working on this, but it is not resolved.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/31/2024

  Hyundai Motor Finance has resent the lien release to the customer after updating his current address.  

  Customer Answer

  Date: 06/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *********************

  ************

  *******, FL 32806

  
  

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to wolfchase hyundai on or about 8/30/23 the first time. I informed them that my car would sputter like it was missing once I hit 70 miles per hour. On the first repair I authorized repair for engine tune up (plugs and coils) $879.03. On or about. 9/20/23 I took the car back because it was doing the same thing. This time they told me it was due a high pressure hydraulic power unit which i paid $3481.80. I really only drive my car to work but early in November I was on my way to ************. before I got to ******* Tn. my car start doing the same thing gave me the same error message. I pulled over and had it towed back to hyundai. After having my car for few months I was told that the problem was I need the engine rebuilt at a cost of $11.000 I asked to speak with the service manger (*****) because at this point I had payed for two repairs that did not address the issue I brought the car in for. My first meeting with him, he told me he would make this right. Subsequently he made two more offers for me to pay to have the engine rebuilt, one for $7.000 and final offer for $5.000 I explained to him that if they had diagnosed the issue at the beginning and told me the cost I would have chosen to purchase another car (this one is paid for). At this point I asked that they refund me my money for the two major repairs that DID NOT address the issue I brought the car in for, which total to $4360.83. He did not agree but offered to talk to a sales rep. to take my car as a trade in for me to purchase another car with them. I was offended by this offer. I am hoping that the BBB can help me have this money refunded to me so I can purchase another personal vehicle. Please view attachments of repairs and text messages..I I can be reached at ************ to answer any questions you may have Thank You *********************************

  Business Response

  Date: 05/28/2024

  We were not the selling dealer of vehicle in which this complaint references.  We were able to trade on 5/23 ********************** out the the Elantra into a Hyundai Kona, in which he is very happy with.

   

• Initial Complaint

  Date:02/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2024 Santa **** from this dealership. I added some accessories and they are giving me the run around about these items and I would like an adjusted refund. They are past the date of correcting this issue.

  Business Response

  Date: 02/23/2024

  ******************** did purchase 3adds for his 2024 Santa ****.  One of these adds was a outside manufactures product which is not something that we commonly due.  It did take a little longer for this part to come in.  Since this complaint we have all parts in stock that ******************** purchased and have an appointment for him to bring the vehicle in March 1st to have this work completed.  Please let me know if any additiona information is needed.

  *****************

  Customer Relations Manager