Complaints

This profile includes complaints for Broadmoor Property Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Broadmoor Property Management, LLC

  68 N Cooper St Memphis, TN 38104-6510

• 

  Broadmoor Property Management, LLC

  306 S Cleveland St STE 1 Memphis, TN 38104-3582

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Broadmoor is a property management company and the ************** is in much needed repair. The property has been waiting on new carpet (the same that has been in the building since being built in 2006) and new paint for the common areas. The building looks run down on the inside and steps need to be taken to correct said issue. The camera system that all owners paid a special assessment (over $300) for in 2014 no longer operates as promised. Each owner was able to access the cameras with limited permissions. This is no longer the case. This needs to be resolved.Owners are provided with few updates even as *************** have increased.

  Business Response

  Date: 03/19/2024

  Broadmoor Property Management, LLC
  ***************************************************
  *******, ** 38104
  ************
  **********************************
  
  March 13, 2024
  
  BBB
  
  Case# ********
  ***********************
  ***********************************************************************
  
  
  Dear Sir/****:
  
  Thank you for your email regarding the complaint your office has received from ************ ***********************, an owner of the ************** ************************
  
  We take all complaints with the Better Business Bureau seriously and hope we can assist with the outcome of the complaint.
  
  I see Mr. ******** complaints are regarding the appearance of the interior of the building and not having access to the security camera system. I hope we can assist with all of Mr. ******** complaints below, as we have discussed these issues with him recently.
  
  Broadmoor Property Management just began management of the ************** Condominiums beginning on September 1, 2023. While Broadmoor Property Management is the new management company for the community, we are always under the direction of each board of directors.
  
  Our office has met with the board of directors for ************** Condominiums to review the many issues that they felt were not being addressed by the previous management of the community.
  
  We have thankfully been able to resolve many of the issues within the community already, however the items ****************** stated have taken a little more time to ensure the proper vendors were hired for the work and the financial position of the community could withstand the large expense of new flooring and painting.
  
  While the floors are not damaged, both the flooring and the interior walls do need to be updated for a nice aesthetic appearance. Proposals from many different vendors were requested to ensure the hoa received the best price possible, while not sacrificing style. Now that the board has received the necessary proposals, they will be meeting this month to select the best suited vendor to begin the endeavor of updating the interior of the buildings.It will be quite exciting to see the new updated look for the community.
  
  With regards to the reported issue with security camera monitoring. We have learned from the board that there are two different types of camera systems at the property. As ****************** is aware, there is a Flok Camera that *** be accessed by owners in the community by contacting Flok directly, I have been advised that this process has never changed.
  
  The second camera system at the property has not been accessible by individual owners, as the system is an interior camera system that records those coming in and out of the building on the first floor with that footage stored on the hard drive within the building.
  
  It would have been great if ****************** had attended the most recent annual meeting of owners so that he could have discussed all his thoughts and questions with the board at that time. The annual meetings are a great place for owners to be informed of all the happenings in their community,as well as provide any concerns directly to their board.
  
  We hope this communication has assisted ****************** with the information he has requested through your office.
  
  Respectfully,
  
  *************************
  Affiliate Broker
  Broadmoor Property Management
  ************

  Customer Answer

  Date: 03/26/2024

  I understand that ***** and BM properties  at very least attend to their properties in the most unimportant way.  Multiple complaints are available online across multiple properties.

  I was not able to attend the *** meeting due to scheduling (with work) conflicts.   Several other owners have been unable to attend.

  I do accept the carpet/paint issue as long as they follow thru with the repairs/replacement.

  The property (again) has been waiting on improvements for well over 1.5 years after *** increases.

  Communication is key here.  
  

  As far as the security issue please provide information as how to access.  I have discussed with multiple owners and have never received any communication concerning a (Flok) to contact.  Please provide a thus said document.

  Sincerely,

  Trey

  731 unit 205

  Customer Answer

  Date: 03/26/2024

  I understand that ***** and BM properties  at very least attend to their properties in the most unimportant way.  Multiple complaints are available online across multiple properties.

  I was not able to attend the *** meeting due to scheduling (with work) conflicts.   Several other owners have been unable to attend.

  I do accept the carpet/paint issue as long as they follow thru with the repairs/replacement.

  The property (again) has been waiting on improvements for well over 1.5 years after *** increases.

  Communication is key here.  
  

  As far as the security issue please provide information as how to access.  I have discussed with multiple owners and have never received any communication concerning a (Flok) to contact.  Please provide a thus said document.

  Sincerely,

  Trey

  731 unit 205

  Customer Answer

  Date: 03/26/2024

   
  Complaint: 21426777
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/27/2024

  Good Afternoon:

  I would like to speak with a member of the BBB regarding the BBB complaints being filed against Broadmoor Property Management by a homeowner that I have had no personal 

  issues with. 

  The homeowner doesn't like the answers the board of directors has given him, so he has vowed to take his anger out on all females. He has threated to report my company on a daily basis, the board president

  is a female that owns a company where he threatens to make complaints, he calls my phone and the board president (a female) at all hours of the night, he texts messages everyone all hours of the night, he won't

  come to any meeting. 

  This guy has vowed to use the BBB as his personal platform to destroy the company I have worked 25 years to build because he can't get what he wants from his board. I go to my properties more than any property manager

  ever would, I communicate with my hoa's almost daily with things going on that *** be of interest to them. When I took over management of the ************** last August it was so nice to receive messages from the owners saying thank you for communicating with us, we have never had anyone communicate with us like this. 

  It's very disturbing to see this guy able to do this to me and my company without merit, this has become a very bitter personal thing by someone I don't even know and I am asking for your assistance with advising **** (****) ******* that Broadmoor Property Management is not who he must file complaints against, it would be his board of directors or his community. A property manager *** only do what the board of directors permits anyway, there is a contract that states Broadmoor Property Management and it's employees are to follow the directions set by the ************** of ****************** request the BBB to please reach out to me for assistance with this situation so that I *** be removed from the disdain that this person apparently has for his fellow owners and board of directors.

  Regards, 

  *************************

  cellphone: ************

• Initial Complaint

  Date:08/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund of $125 access late fees from percious owners not credit to my account during departing from *****************. Refused to made good all repaired need in this aparrtment, asap, since May 2023. Falst charges along with rent and late fee plus eviction, processing, and court fee on portal. I have no documentation served for charged for me only on portal, when I called ******* and *************************. They would not give me claim # of such proof of court eviction or court date. My bottom sink has mildewing from waiting on repairs since May 2023.

  Business Response

  Date: 08/08/2023

  Broadmoor Property Management, LLC
  *********************************************************************
  ************
  **********************************
  
  August 1, 2023
  
  BBB
  
  Case# ********
  Tenant: ******* Fair
               ************************ #9
               ******** ** 3810
  
  
  Dear Sir/Maam:
  
  Thank you for your email regarding the complaint your office has received from Ms. ******* Fair. We take the complaints with the Better Business Bureau seriously and hope we can assist with the outcome of the complaint.
  
  On June 27, 2023, the owner of *************************** hired Broadmoor Property Management LLC to begin management of ***************************.On June 28th our office placed change in management notices on all apartment doors, mailed a copy of the letter to the tenants through the USPS,as well as emailed to all tenants that where we had an email address.
  
  As of July 1, 2023, the previous management group, **************** confirmed that they were not in receipt of the July 2023 monthly rental payment from Ms. **** and that per their records Ms. **** did indeed owe the July monthly rent to our office.
  
  On July 2, 2023, our office reminded Ms. **** through email to please set up her online portal so that she could remit her monthly rental payment to avoid a late fee. Our office reached out to Ms. **** a few times via phone call requesting payment for her Julys monthly rent, on July 10th Ms. **** advised our office manager that she did not have any funds and was not sure how she would be making her July rental payment. During this call Ms. **** was advised that we had to receive her July rental payment in full along with the late fee by the close of the business day, otherwise we were required to turn her account over to the attorney for processing of the FED.
  
  Ms. **** again advised our office that she paid her July monthly rent to ***************** even though on July 10th she advised us that she would not be able to make her July rent. Our office again contacted **************** to request that they check their records again, they advised us that they had not received any payment for the July rent from Ms.****. Our office has also requested Ms. **** to supply our office with a copy of the front and back of any tendered payment she may have to prove that **************** had indeed accepted her July rental payment, as of this date our office has not received any proof of payment being made to **************** to clear her account.
  
  With the July rental payment remaining unpaid we cannot remove or waive Ms. ***** late fee.
  
  Ms. **** did contact our office last week demanding to be told her document number for court, we discussed the legal process with Ms.****:
  *First, we email her account to the attorney so that he can draft the FED Warrant
  *Upon completion of the file, the attorney has the FED couriered over to the courthouse for recording
  *Once the FEDs are recorded the clerks office prepares the forms for the process server to pick up
  *The process server picks up all of the FEDs from the courthouse and begins the process service.
  *At times it may take a process server a week to catch up to a tenant so that they may be served
  *Upon meeting with the tenant, the tenant will be advised of the court date and docket /document number
  *Process servers return their served FEDs to the courthouse to again be processed by the clerks
  *Once the clerk has entered all of the FEDs into their system they then notify the attorneys of the cases and court dates
  *The attorneys then notify us of our court dates
  
  We tried to explain this process with Ms. ***** unfortunately we dont feel we were able to help her understand that we dont produce our own document/docket numbers to give to tenants. If Ms. **** has not been served,she must wait for the proper process to conclude so that she has all the information she is requesting.
  
  With regards to Ms. ***** complaint that she has had a leak under her sink since May, our office was not the management company for this property until July 1, 2023. Ms. **** should have filed the necessary work request with the previous management provider as leaving an active leak for over 3 months may have caused substantial damage. Our office has had a contractor visit Ms. ***** apartment, the report we received was that the contractor replaced the pipe under her kitchen sink completing the maintenance request so that the work order could be closed on our end.
  
  We hope that we have been able to provide you with the information needed to help Ms. **** understand the legal process as well as provide you with the information requested regarding the water leak Ms. **** has reported to your office.
  
  If you have any other questions or need additional information we are happy to help.
  
  Respectfully,
  
  *************************
  Affiliate Broker
  Broadmoor Property Management
  ************