Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My rental company has left me without heat since Nov. 27, 2024 and they are not willing to fix the issue until Monday December 9th, I've spoken to several different people and have only gotten the run around. Everyone you speak with blames another person for why the issue has not been resolved. All I want is my $32.5 per day credited to my account for each day that I have no heat and for my heat to be fixed in a timely manner, which is not what has taken place at this time. On 12/06/2024 I was told that they will have the part again for the second time on that same afternoon, but they still will not be to fix the unit on that day. None of which makes sense because my home is now 53 degrees as is. I have already become sick with a cold and had to pay medical copays due to sleeping in a cold home for 10 days so far. Please help me resolve this issue as I have no where to turn here because the entire city is flawed.

  Business Response

  Date: 12/06/2024

  Thank you for sharing your concerns, and we truly apologize for any inconvenience this may have caused. Your homes safety and comfort are very important to us. Space heaters were placed at your residence on November 27th. We had someone out on December 2nd to replace the flame sensor but the board was also bad and this part is backordered. We are so sorry but, as much as we want to fix it right away, we need to wait for the board to arrive. We are expecting it to arrive today and will schedule to have someone out first thing tomorrow to replace this board. Additionally, we are happy to issue a $325 credit for the inconvenience this has caused. 
  
  Thank you again for bringing this to our attention. Were committed to resolving repair issues as promptly as we can and ensuring a smooth process moving forward.

  Customer Answer

  Date: 12/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***** ********

  1394 Alamo St

  *******, TN 38114

  
  

• Initial Complaint

  Date:11/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 weeks ago on 11/12 I input a maintenance issue due to a brown substance was leaking on my floor that was heated from the kitchen wall outlet. I spoke with someone in repair and sent images of the matter and they started it will be treated as an emergency because the leak was starting from the outlet. 11/13 the maintenance *** showed up to look at the issue and he stated it was black mold and a electrician needs to come fix the issue 2 days later someone comes back out and stops the leaking from the outlet and left the biggest hole in the wall and that maintenance *** said someone else needs to come out to repair the rest. No one came back for about 5 days I called 11/19/24 and asked if someone will come back to repair the hole in the wall because at this point with the hole being un repaired gnats raided the kitchen and home terribly I had to buy bug spray but that didnt work. 11/22 someone just pops up at my door banging on it while Im in my office working the maintenance *** stated he was there to repair the wall. I was like ok fine and then 1 hour goes by I hear 2 other voices in my home and I go to check it out there is 3 Mexican men in my kitchen tearing up the floor I asked what was going on he stated he was repairing the floor mind you no one told me anything I thought they were only there to repair the wall they left in repaired about a week ago. They reminded my fridge, and stove in my living room and they damaged my Christmas tree and got saw dust on my kitchen items and my couch. I was upset on this matter because nobody notified me and I have a lung disease so the dust and mold and infestation is hazardous I had to get a hotel while the home is not habitable to live in. The maintenance ***s left without any word and I called the office to express my frustrations of the matter they stated they was calling dispatch on the matter to see what was going on I was told I will be credit off my rent for the hotel. They need to credit the entire rent

  Business Response

  Date: 11/27/2024

  Thank you for sharing your concerns, and we sincerely apologize for any inconvenience this situation has caused. Your homes safety and comfort are our top priorities.
  
  The technician addressed the hot water pipe leak within 24 hours of it being reported, followed by the electrician who repaired the outlet the next day. These repairs were then handed over to our general repairs team. A week later, additional technicians were sent out to address the remaining issues, but unfortunately, it became clear that the problem involved not only the kitchen walls but also the floors. We are sorry that we didnt have the opportunity to fully explain the situation to you during the process. Our primary goal was to make the necessary repairs as quickly as possible, which required removing everything from the kitchen floors. These repairs were completed that same day by a team of three technicians. The scheduling of these three techs contributed to the timeline.
  
  We are so sorry we didn't communicate to you what all of the issues were as they were ongoing, but our technicians' number one priority is restoring safety and functionality of the systems. We are glad we could get this done quickly.
  
  In total, it took 11 days to address the repairs, due to the extent of the work required. To further apologize for the inconvenience, we are offering you a $500 credit.
  
  Thank you again for bringing your concerns to our attention. We remain committed to resolving repair issues promptly and ensuring a smoother process moving forward.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This will be the second time my toilet and bathtub have been filled with urine and f**** First time was October 27, 2024. The maintenance is supposed to be be 7 days a week and open at 8a. I had trouble the first time getting someone out on Sunday so they came the next day and not even first thing. I had to call so many times and from different numbers just to get them to answer. The toilet and bathtub are now backed up again on a Sunday November 16, 2024 and I did not want to go through the same thing so I tried the next day on a Monday. I left a voicemail at 8a, called back at 9 finally got in touch with someone and they supposedly keyed this in as an emergency. Its now after 1 pm , I call back and they tell me that someone may be out later today or possibly in the morning which would be Tuesday. I explained that I only have 1 restroom and how am I supposed to clean myself, let alone smell the house like this, she attempted to repeated the expected ETA with an attitude as if if I was bothering her with my maintenance issue. This is just plain ridiculous that this property loses all contact with the tenant after the first month rent and deposit is paid. I asked for the code for the alarm in October and still have not received the information yet. I love the house but they need new property management and maintenance.

  Business Response

  Date: 11/20/2024

  Thank you for sharing your concerns, and we truly apologize for any inconvenience this may have caused. Your homes safety and comfort are very important to us. The repairs team received your request Monday morning, and while they were addressing a couple of emergency repairs at the time, they scheduled your repair on the same day. They were aware of your need to access your bathroom since you only have 1 in the house and sent a technician. The technician was able to run a  cable down the clean-out and clear the issue. They also disinfected the shower tub during the visit. Regarding the alarm code, we'll follow up with you and will send you a direct message as soon as possible.

  Thank you again for bringing this to our attention. Were committed to resolving repair issues as promptly as we can and ensuring a smooth process moving forward.

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the house on Sunday, today is Thursday. From Sunday until Tuesday I waited for someone to come out to look at why half my lights didnt work and they stated that there was a ticket. But by Tuesday night no one showed up so I had someone else look at it. The house was built in 1969, however **** claims it has been renovated. In the living room there is one plug in. In two of the bedrooms only one plug in. In the kitchen one plug in, away from the counter top,besides the one under the sink (not grounded) and the one for the fridge and stove. When someone first moves into a MSBR home they install the ***** I had my air turned to auto 71 cold while I was at work all day. I came home to the house being 80 degrees. I have a 2 month old baby. I had someone come over he took a look inside the attic. The hvac unit should be running off of a 220, its running off a 110. So basically not running at all. Not only that, the windows are painted shut. So with all the fire hazards this house has I would not even be able to open up a window. Ive contacted **** to see if I would be able to pay for an electrician to come put more outlets in because I told them I did not want to plug a power strip in to each outlet and possibly cause a house fire. They told me the would look into it.

  Business Response

  Date: 10/28/2024

  Thank you for sharing your concerns, and we sincerely apologize for any inconvenience this may have caused. A work order has been created, and our technician has been dispatched to assess the necessary window and electrical repairs.
  Your homes safety and comfort are our top priorities, and we will address these issues promptly.
  
  Thank you again for bringing this to our attention. Were committed to resolving it and ensuring a smooth process moving forward.

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in a home for going on 3 years come April. When we moved in we noticed multiple issues with the property (baseboards to cut properly, sinks not caulked) but moved in anyways due to a lack of other properties available. Immediately filed a repair request for the mailbox that was hanging by a thread. Weeks went by and it was never fixed still to this day. Fast forward to April 1st of 2023 we had a tornado, and it caused roof damage (that was fixed) but it also caused damage to the **** (the whole outside panel ripped off causing the elements to be able to seep in, leaking and a huge eyesore. Which is the only cooling available in the 600 sqft home. It was reported and "because it's still functional" they wouldn't do anything about it. Over time it continued to leak and eventually caused mold on the inside of it which I called and reported but never got a response. I have small children in my home and we were all getting repeated respiratory illness and couldn't figure out why until we found the mold. Note our neighbors also had to end up moving due to mold caused by damages from the tornado that was not resolved. And now we are trying to move and they are trying to say that we have to pay one months rent on top of not getting our deposit back for breaking lease. So what am I to do? I've already got an attorney on hand. I guess I'll see how this plays out.

  Business Response

  Date: 09/17/2024

  Thank you for sharing your concerns. We’re sorry to hear about the issues you've faced, and we truly appreciate the time you’ve spent in your home. While we strive to address all repair requests in a timely manner, it’s clear some issues weren’t resolved to your satisfaction, and for that, we sincerely apologize.
  
  We’ll be reopening any outstanding work orders to make sure everything is fixed properly. Your home’s safety and comfort, are our top priority, and we’ll ensure these concerns are addressed quickly.
  
  As for the lease breakage fees, unfortunately, those are standard and non-negotiable as outlined in the lease agreement. However, we’ll have our leasing manager reach out to you to discuss next steps and assess the situation further.
  
  Thank you again for bringing this to our attention. We’re committed to making things right and ensuring a smooth process moving forward.

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22295896
  
  I am rejecting this response because: I would like a credit to my account for suffering during to the ongoing mold issue
  
  Sincerely,
  
  Ariel Rodriguez

  Business Response

  Date: 09/26/2024

  We're in the process of attempting to coordinate with your schedule to fullfill any outstanding repair requests. If there are additional repair requests that need to be addressed, please don't hesitate to reach out!

  Customer Answer

  Date: 09/26/2024

   
  Complaint: 22295896
  
  I am rejecting this response because:
  You did not acknowledge my requests. You have not returned my security deposit.  You have not credited me for allowing us to live in moldy conditions for over 1 year. 
  Sincerely,
  
  Ariel Rodriguez

  Business Response

  Date: 09/26/2024

  Thank you for the opportunity to address the concerns raised in the BBB complaint. The lease agreement clearly outlines the terms and responsibilities regarding vacating the property before the end of the lease.

  The delay in completing necessary repairs has been due to our inability to access the home, as the resident was not present at the agreed-upon times. We are committed to resolving this matter and encourage open communication to facilitate repairs. However, we have encountered resistance from the resident in our attempts to address these issues in a timely manner. 

  Business Response

  Date: 09/27/2024

  Thank you for the opportunity to address the concerns raised in the BBB complaint. The lease agreement clearly outlines the terms and responsibilities regarding vacating the property before the end of the lease.
  
  The delay in completing necessary repairs has been due to our inability to access the home, as the resident was not present at the agreed-upon times. We are committed to resolving this matter and encourage open communication to facilitate repairs. However, we have encountered resistance from the resident in our attempts to address these issues in a timely manner. 

  Customer Answer

  Date: 09/27/2024

   
  Complaint: 22295896
  
  I am rejecting this response because: you are making false statements and I have text messages to prove it. I was contacted initially 09/13/2024 for repairs and told them I work until after 2pm. Which you all stated since I reported you too BBB fixing it was an emergency. And that was you giving my 24 hour notice before you came in my home. To which I stated they could come at their requested times that same day. . So I don't know why you are making up things. But I have proof and as of now it is still NOT fixed. You had someone come look on 09/14/2024 and I have heard not a single thing back from anyone regarding repairing the PTAC unit that has mold. So this will be escalated to BBB.
  
  Sincerely,
  
  Ariel Rodriguez

  Customer Answer

  Date: 09/27/2024

  They are making false statements I have not one time been unavailable. They came out to my home the day after they contacted me which was 09/13/2024 and came out 09/14/2024 and they looked at the PTAC unit and verified it was full of mold and I have not heard anything from them since.

  Business Response

  Date: 09/30/2024

  Thank you for your feedback. We want to assure you that we are committed to accommodating your schedule as much as possible. Please note that if parts are required for a repair, it can affect the timeline, but we will keep you updated throughout the process. Our goal is to complete the necessary repairs as quickly as possible, and we'll continue to communicate with you directly to ensure you're informed every step of the way.

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22295896
  
  I am rejecting this response because:  I am a stay at home mom I said you could come at any time after you forced it. I have heard NOTHING FROM YOU SINCE THE REPAIR MAN CAME AND LOOKS AND SAID A WHOLE NEW PTAC UNIT NEEDED TO BE ORDERED. I ALSO WANT BACK MY DEPOSIT THAT YOU WITHELD OR I WILL BE TAKING YOU TO COURT FOR EVERYTHING YOU HAVE DONE. I also just found out that our neighbor in our same duplex is having the same mold issue since the tornado and flooding and we all came to a conclusion that the duplex was destroyed and is full of mold since the tornado and every one of  us had been sick for minths due to mold toxicity so ME AND THE NEIGHBOR HAVE CONTACTED CITY INSPECTORS AND CODE ENFORCEMENT.
  
  Sincerely,
  
  Ariel Rodriguez

• Initial Complaint

  Date:05/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a tenant of Mid-South best rentals going on 3 years. I pay my rent on time each month, even after the rent increases every year. I have been asking since day one for storage to put my lawn equipment. The house does not have a storage unit attached nor is there one in the yard, yet the lease states that the tenant is responsible for keeping the lawn up. I can understand if I were a new tenant and they don't want to spend money on someone that they have not made any money off of. However as of today I have paid this company ********* of my money. In return when I ask for an improvement to their property, I get a message stating that the property will remain the same. . So why doesn't rent remain the same? I have to use my second vehicle as storage in order to make sure no one takes my lawn equipment that I use to keep their lawn up. Stop the rent increases if you don't want to make improvements.

  Business Response

  Date: 06/13/2024

  Thank you for sharing your concerns and for being a loyal tenant with Mid-South Best Rentals for nearly three years. We genuinely appreciate your commitment and the care you've taken to maintain the property.

  We understand how frustrating it can be not to have a proper storage solution for your lawn equipment, especially given your dedication to keeping the lawn well-maintained. While we regret that we are currently unable to provide the additional storage space youve requested, we do take your feedback seriously and plan to review potential property improvements in the future.

  Your ongoing support and punctual rent payments are valuable to us. We aim to provide a positive living experience for all our tenants, and we continuously strive to balance rental rates with the upkeep and management of our properties.

  Thank you again for your feedback and your continued residency. Should you have any other concerns or suggestions, please feel free to reach out.

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday February 24th, I received and signed my lease to move into my home. I paid my deposit. I paid my rent for February, March And for the month of April. I moved in on Sunday February 25th. The home appeared to initially be in great condition. However, during a week of occupying the home I have experienced the following issues:Not having access to my storage unit (resolved). No trash dumpster (submitted to the city 2/27 unresolved).No outlet to connect my stove. No outlet to connect my Dryer. Damaged cold water valve that has prevented me from being able to connect and use my washing machine. Kitchen sink leaks. Both Bathroom sinks leaking. Commode handles loose and not functioning properly. All the windows in the home are painted and/or nailed shut causing a terrible fire hazard.Bathtub faucet k*** running hot water when set to cold and cold water when set to hot. The refrigerator lost power 4 times throughout the week even when no other power sources are connected. Now even after resetting the breaker, the power no longer comes on. So my groceries are lost.Ive only gotten from the repairs department that repairs will be done as soon as possible. Despite seeing one of their crews come out to the abandoned home next to mine atleast three days this week to work on the abandoned home next to me. One of the guys even helped me find my breaker box. They told me they work for Midsouth Best Rentals.Now I am officially without any access to utilizing any of my appliances. Every day this goes on it cost me More money. I have had to unnecessarily pay More money for laundry services and food due these incomplete repairs. The repairs department only tells me that someone will be out to service my home as soon as possible. As soon as possible is not acceptable when I have paid on time and am upholding my end of the contract. It Has been 8 days not of back and forth emails.This does not hold up to the terms of the contract I have with Midsouth Best Rentals and would like to request compensation for the cost of food(not being able to cook), lost of groceries and outsourced laundry services for the past 8 days in the amount of $600. I would like this amount credited to my bill.My hope is to resolve this issue as time efficiently as possible.

  Business Response

  Date: 03/18/2024

  Thank you so much for bringing your concerns to our attention! We've made ever effort to resolve these repairs as quickly as possible. We apologize that the repairs took longer than expected, and we acknowledge the inconvenience that caused. We've credited your account the agreed upon $375 that was discussed prior to this complaint being filed. We've been in constant communication with you regarding these repairs and will continue to communicate with you to insure any additional repair requests are completed in a timely manner.

  Thank you!

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21382201
  
  I am rejecting this response because:

  This business is not telling the truth. No one from Mid South had ever spoke out to me about crediting my account. Had they done so, I would have let them know that that $375 does not nearly cover all the groceries I lost from the bad breakers causing power loss not being addressed when I first reached out or the over two weeks of laundry services I had to outsource and not even being able to cook when the fridge Was working and having to get takeout for my family everyday. $600 doesn't even cover it but I was being Nice and trying to compromise with that.
  Not to mention me having to give my code out to a technician that I dont know and now leaving my home vulnerable to break-in or God forbid something worse. 

  The only correspondence I received prior to this complaint was that someone will come when they can, and I only received that when I constantly reached out for an update. I have not once been informed of someone entering my home until I reach out from noticing my lights on. 

  I feel that, that resolution is highly inefficient, unethical and unacceptable. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/18/2024

  Proof of the credit is attached. 

  Business Response

  Date: 03/18/2024

  Date Sent: 3/18/2024 12:27:01 PM
  Proof of the credit is attached. 

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21382201
  
  I am rejecting this response because: Please see attached
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 03/18/2024

  Please note that the Credit received by Midsouth Best rental is compensation for the the inconveniences of February 25th through March 5th. 

  Maintenance was not completed until I was notified on March 12th. I have not been compensated for the cost incurred from March 5th through March 12th.

  Customer Answer

  Date: 03/19/2024

   
  Date Sent: 3/18/2024 1:33:43 PM
  

  Please note that the Credit received by Midsouth Best rental is compensation for the the inconveniences of February 25th through March 5th. 

  Maintenance was not completed until I was notified on March 12th. I have not been compensated for the cost incurred from March 5th through March 12th.

  Customer Answer

  Date: 03/19/2024

   
  Date Sent: 3/18/2024 1:33:43 PM
  

  Please note that the Credit received by Midsouth Best rental is compensation for the the inconveniences of February 25th through March 5th. 

  Maintenance was not completed until I was notified on March 12th. I have not been compensated for the cost incurred from March 5th through March 12th.

  Business Response

  Date: 03/21/2024

  Thank you for your feedback.

  It's important to note that several of the repairs needed were due to damage that occurred during the move-in process. We made the decision not to charge you for those repairs and consider the cost of those repairs additional compensation for the inconveniences you've faced when moving in. 
  Additionally, our delay in completing these repairs stems from your request to work around your work schedule. We always do our best to accommodate resident request, but the added limitations of working around such a limited schedule does delay the speed and efficiency that we can complete the requested repairs. 
  
  We regret any miscommunication or inconvenience you've experienced through this process, but we do feel that the compensation we've already provided is more than fair considering the circumstances. However, we do understand if you feel that is not sufficient and if you'd like to make arrangements to vacate the property, please let us know and we can move forward with that plan of action. 
  
  We appreciate you bringing your concerns to our attention and look forward to reaching an amicable resolution.
  

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21382201
  
  I am rejecting this response because:
  

  You cannot possibly think that solution is fair. If it was fair someone would have had the dignity to tell me it was made instead of shamefully throwing it on my account without consulting me. The statement that damages of any kind were made due to our move in process is untrue. Please copy me on what damages could have possibly been made during that time and the correspondence stating it was my fault. 
  
  All the repairs that were made in this home, were made while I was at work as can be seen in the emails including the most recent one i have attached.
  
  I do not appreciate the threatening tone that suggests I should vacate the home if I'm not satisfied with the hush money thrown at me simply for asking for compensation for losses I incurred due to the lack of a desire to prioritize services being done to my home. You all sent a crew nearly each day to work on the abandoned home next to me but only told me someone would get to me as soon as possible. NOT that it was hard to work around my schedule.

  I am simply Asking for you all you provide reasonable compensation for my loss due to repairs out of my control not being handled in a timely manner. Two weeks in a non ready home is very excessive for a New tenant to have to experience.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/25/2024

  I don't think we're going to come to a resolution on this. We have resolved all of the repair requests in a timely manner and have provided her with a credit to her account and have waived the cost of the repairing the damage she did to the property. The total of which exceeds her credit request. 

  Would it be possible to close this complaint? 

  Business Response

  Date: 03/26/2024

  From the BUSINESS:

  Sent 3/25/2024 11:26:19 AM

  I don't think we're going to come to a resolution on this. We have resolved all of the repair requests in a timely manner and have provided her with a credit to her account and have waived the cost of the repairing the damage she did to the property. The total of which exceeds her credit request. 

  Would it be possible to close this complaint? 

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mid South best rental doesn't rent to people that is on disability and don't have a job that what I was told by company it's not fair but it's ok

  Business Response

  Date: 12/20/2023

  We appreciate the opportunity to address your concerns.
  
  First and foremost, we want to clarify that the decision to decline your application was not based on your disability. Mid South Best Rental is committed to adhering to all fair housing laws, and we do not discriminate against individuals based on disability.
  
  Upon reviewing your case, we want to reiterate that the denial was a result of deficiencies in credit references and inadequate verifiable rental and employment references, as outlined in our initial communication to you. Our rental decisions are made based on objective criteria related to rental and credit history, employment references, and other applicable factors.
  
  We encourage you to reapply in the future when you meet more of our requirements, particularly in terms of positive, verifiable rental history and/or positive credit references.
  
  If you believe there has been a misunderstanding or if you have additional information that *** impact the decision, we invite you to reach out to our office directly. We are open to reevaluating your application if new information comes to light.
  
  Thank you for bringing this matter to our attention, and we appreciate your understanding.

  Customer Answer

  Date: 12/20/2023

  I'm not the only one you told same thing I know that this company does not like people that is on disability and far as rental history your company didn't check  my work history I sent all information that was needed now what other residents were saying is true 

  Customer Answer

  Date: 12/21/2023

   
  I'm not the only one you told same thing I know that this company does not like people that is on disability and far as rental history your company didn't check  my work history I sent all information that was needed now what other residents were saying is true 

  Customer Answer

  Date: 12/21/2023

  Some one needs to speak on behalf of disabled people that why so much wrong going on in the world this is not the first time a company has hurt other that are different look more into what is going on this company will say one thing and tell you something different .

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 31st i signed a lease to move in a rental property from midsouth and thats when all the nightmare started. When i came to view the home they had an ozone machine because of an horrible smell in the home. Fast forward three days later i requested the carpet to be cleaned due to not being cleaned prior to moving in and a allergic reaction from pet hair, I was told it was my responsibility then they decided to come out on Thursday after no notice or anything. The man they sent out decided to help move stuff around and boxes and my tv was cracked in the process , ive been contacting them trying to get a credit or reimbursed snd was told i will not be getting anything . I feel like ive got hustled out my money and the property not being ready to move in due to certain repairs that needs to be addressed.

  Business Response

  Date: 12/04/2023

  Hi *********,
  
  We appreciate you bringing your concerns to our attention. We clean the carpet of every home prior to new resident placement, which is why carpet cleaning after move-in is considered the resident's responsibility. We did make an exception in this case, as we like to go above and beyond for our resident. Per your request, we sent a technician to the property to clean and deodorize the ***************. We have diligently investigated your allegations about the *** ************** made sure not to touch any of the electronics on the property. Due to the potential liability, ************** specifically ensured that you moved any electronic items, and were the only person to touch the *** Because he only moved the children's bed, shoe boxes, and boxes of clothes, we are unable to assume responsibility for these damages. However, we do apologize for any inconvenience this situation has caused you and appreciate your cooperation.  

  If you have any further questions or concerns, we will be happy to assist you.

   

  Customer Answer

  Date: 12/04/2023

   
  Complaint: 20936417
  
  I am rejecting this response because:your technician moved the boxes by the tv that was wrapped in cover i never moved the tv i left the home  
  Also the carpet was not cleaned prior to move in,per your technician yall made a mistake and also ive been waiting on repairs to be done which noone has came out yet or contacted me 
  Sincerely,
  
  *********************************

  Business Response

  Date: 12/20/2023

  We appreciate your patience and cooperation during our review of your concerns. After careful consideration and investigation, we believe we have addressed all aspects of the situation.
  
  While we regret any inconvenience you may have experienced, we want to assure you that we take resident concerns seriously. We have thoroughly reviewed the incident involving the ** and the issues raised about the property's readiness. However, based on our findings and efforts to resolve the matter, we consider the case closed.
  
  We value your feedback, and it has been instrumental in helping us improve our processes. If you have any further questions or concerns, please feel free to reach out. We are here to assist.
  
  Thank you for your understanding.

  Customer Answer

  Date: 12/20/2023

   
  Complaint: 20936417
  
  I am rejecting this response because:
  Nothing has been done and i still cant get them out to fix other concerns 
  Sincerely,
  
  *********************************

  Business Response

  Date: 12/20/2023

  Our company has diligently worked to address the concerns raised by the resident involved, but unfortunately, we have encountered a significant challenge in communication and resolution.

  Despite our best efforts to engage with the resident and find an amicable solution, there has been an unwillingness on their part to communicate effectively and accept that there may be no further action that can be taken. We have exhausted all available avenues to placate the resident and address their concerns.

  It is crucial to note that our company did not tamper with the television in question, and photographic evidence clearly shows that the ** is securely mounted on the wall. We find it perplexing that if the ** were to be damaged due to movement, why would someone go through the trouble of remounting it on the wall? The logic behind such a scenario seems inconsistent and raises questions about the nature of the issue.

  At this point, we are at a crossroads as we have been unable to make headway in resolving the matter with the resident. Given the circumstances and the lack of cooperation, we kindly request the Better Business Bureau to review the case and consider closing it. We believe that we have fulfilled our responsibilities and taken all reasonable steps to address the concerns raised.

  If there are any specific procedures or documentation required to facilitate the case closure process, please provide us with the necessary guidance, and we will promptly comply. We appreciate your attention to this matter and look forward to your assistance in bringing this case to a resolution.

  Thank you for your time and understanding.

  Business Response

  Date: 12/21/2023

  Our company has diligently worked to address the concerns raised by the resident involved, but unfortunately, we have encountered a significant challenge in communication and resolution.

  Despite our best efforts to engage with the resident and find an amicable solution, there has been an unwillingness on their part to communicate effectively and accept that there may be no further action that can be taken. We have exhausted all available avenues to placate the resident and address their concerns.

  It is crucial to note that our company did not tamper with the television in question, and photographic evidence clearly shows that the ** is securely mounted on the wall. We find it perplexing that if the ** were to be damaged due to movement, why would someone go through the trouble of remounting it on the wall? The logic behind such a scenario seems inconsistent and raises questions about the nature of the issue.

  At this point, we are at a crossroads as we have been unable to make headway in resolving the matter with the resident. Given the circumstances and the lack of cooperation, we kindly request the Better Business Bureau to review the case and consider closing it. We believe that we have fulfilled our responsibilities and taken all reasonable steps to address the concerns raised.

  If there are any specific procedures or documentation required to facilitate the case closure process, please provide us with the necessary guidance, and we will promptly comply. We appreciate your attention to this matter and look forward to your assistance in bringing this case to a resolution.

  Thank you for your time and understanding.

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 20936417
  
  I am rejecting this response because: you all sent someone out to my residence without even contacting me or saying you were going to clean the carpet knowing i just moved in the carpet shouldve been cleaned before my furniture or any boxes were down. Why did i have to contact the company thats not how you run a business vents still need fixed and more far as the tv I mounted the tv thinking it was not broken and when i turned it on it was.This company has given me the run around since ive moved here November 1st. Still havent received a respond about maintenance orders ive put in. 
  Sincerely,
  
  *********************************

  Business Response

  Date: 12/27/2023

  While we stand by our initial response, we want to reassure you that your satisfaction is of utmost importance to us. We take your concerns seriously and are committed to resolving any outstanding issues promptly. If there are additional repair concerns or if you feel there are unresolved matters, please do not hesitate to contact us directly.
  

  Business Response

  Date: 12/27/2023

  While we stand by our initial response, we want to reassure you that your satisfaction is of utmost importance to us. We take your concerns seriously and are committed to resolving any outstanding issues promptly. If there are additional repair concerns or if you feel there are unresolved matters, please do not hesitate to contact us directly.
  

  Customer Answer

  Date: 12/27/2023

   
  Complaint: 20936417
  
  I am rejecting this response because:the company is wrong and need to replace my tv also come and fix my issues. You all have open work orders since last month ***** has reached out to me to fix anything but yall expect to receive rent 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my house about three years ago, and I've been experincing mice problems every since. When I called the first time,they came and look and told me I just needed to poison down and that should solve the problem. It hasn't.... I called again and again..they kept telling me that I'm out of my 30 day notice and that the problem is basically mine. I called again and they finally sent a company out that helped get rid of the problem for a couple of months but they came right back. I've killed a total of about ***** mice. I literally just took one out 9/24 and just saw another this morning on 9/27. I called to get an estimate and it's going to cost $385 to have a serviceman to come out monthly to put down poison. I called midsouth before and told them it maybe an infestation problem and they told me it's out of my 30 days and I have to call an exterminator myself. I'm spending an excessive amount of money on glue traps and traps just to try and keep them away! It's causing me to fall behind in my bills and providing for my family, I'm ready to leave this property and I don't care if I break my lease at this point...

  Business Response

  Date: 10/06/2023

  Hi ******,
  
  We can't apologize enough for the aggravation that this situation has caused. I assure you that we're doing everything in our power to resolve this. We inspected the property again on 9/28/2023, and ************** identified and repaired any potential entry points. We also dispatched a pest control service, who came to the property on 10/3/2023 to ensure all of the proper pest control measures were taken to resolve the issue. We're so glad that we were able to resolve this quickly & without complications!
  Please don't hesitate to contact us if there's anything else we can do to help you.
  Thank you so much for your patience and for being a part of the Mid South Best Rentals family!