Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in a rental house and Paid a $1600 security deposit and stayed in the house 3 years .when I moved out I replaced $175 worth of mini blinds that I purchased and hung myself .they charged me $600 for trash removal when there was no trash to be removed the city of Memphis removed on the schedule day . They charged $1350 painting 23 walls, which according to state law is considered normal wear and tear and should not come out of my pocket . In total they have taken my $1600 security deposit and charged me an additional $1370 . When I tried to talk to the females and the front who were extremely rude and unprofessional they told me I could not dispute it because there was no-one to dispute it with . I have sent 3 emails with pictures of the property on move out day . Went to the company to try to get this resolved and they had the nerve to tell me to spend my money filing paperwork to have the dispute the charges because they refuse to let me speak to someone in person . This company is a ripoff and should be out of business.I am not giving them an additional $1370 because they failed to do their job by making a honest observation of the charges that they have claimed.

  Business Response

  Date: 04/18/2025

  Hi *******,
  
  Thank you for taking the time to share your concerns regarding your recent move-out from ************************************** I want to assure you that we are taking your feedback seriously. After reviewing your file and the supporting documentationincluding your emails, photos, and the property inspection reportwe've carefully revisited the charges associated with your move-out.
  
  We appreciate the effort you put into replacing the mini blinds and leaving the home in good condition in several areas. Based on your feedback and a second review of the inspection notes and photos, we are making the following adjustments:
  Paint Charges: Originally, you were billed for a full interior paint. We've reviewed the condition of the walls and agree that not all surfaces showed damage beyond normal wear and tear. Weve reduced the charge to reflect only those areas with excessive markings, holes, or surface damage. Your new total for paint is $1,100.
  Blinds Charge: Weve removed the $50 charge for the blinds in Bedroom 1, since you've provided evidence that they were replaced. These adjustments bring your final balance to $2,295, which, after applying your $1,600 security deposit, leaves a remaining balance of $695.00.

  
  We understand that you may still have questions or concerns about the remaining items. While some chargessuch as trash removal and certain repairsare supported by photo documentation and inspection notes, were happy to review any additional materials you may have. Our goal is to ensure that the process feels fair, transparent, and respectful. If youd like to discuss this further or set up a time to walk through the documentation together, Wed be glad to coordinate that with you.

  Thank you again for your time as a resident with us. We truly value your tenancy and hope we can reach a resolution that feels clear and respectful to everyone involved.
  

  Property Manager at Reedy and Company
  **************

  
  

  Customer Answer

  Date: 04/27/2025

   
  Complaint: 23213599
  
  I am rejecting this response because:
  
  The trash that is on the curb is what the city is goi g to remove t. There was no trash in the house nor on the ground in front of  on the sides or in the back .i will call the city again to schedule another pickup but to charge $600 is absurd and unheard of .  I do agree with the blind had I know I would have replaced it as well. But to hear from your employees that you all don't refund security deposits is fraudulent. I was a single woman living in that house with no children and you all charging $1100 to eat my deposit is totally wrong . I will not pay for trash that is on the curb that is unreal .Sincerely,
  
  ******* ******

  Business Response

  Date: 04/28/2025

  Dear Ms. ******************** you for taking the time to share your concerns regarding your move-out charges. We understand that receiving unexpected charges can be frustrating, and we appreciate the opportunity to clarify the situation.
  

  Per the terms of your lease agreement, the home must be returned in the same condition as when it was initially leasedaside from normal wear and tear. Upon move-out, our inspection found that several large items were left in the yard, under the carport, and throughout the house. As a result, a professional removal service was required to clear the property, which led to the $600 trash removal charge.
  
  We also want to address your comment regarding security deposits. We process security deposit returns in accordance with the law and each resident's lease agreement. Any deductions are based solely on documented damages or services required beyond normal wear and tear, and all charges are detailed in the final accounting statement provided to each resident.
  
  We genuinely appreciate your tenancy at both your previous and current property. If you would like a full copy of your move-out inspection report, pictures or further clarification, please feel free to contact our Resident Services team at **************
  Sincerely,

  
  Reedy & Company, LLC

  Customer Answer

  Date: 04/29/2025

  :
  
  
  Complaint: 23213599
  
  
  I am rejecting this response because: your statement "As a result, a professional removal service was required to clear the property, which led to the $600 trash removal charge." is totally bogus . The city came and removed this little bit of trash that did come from the backyard ******* and my 16 year old nephew went to the house on *****  the day after you released the 1st statement of charges  claiming you all did a walk through.they removed everything from the back yard which the picture shows.there was not anything in the front yard because I ******** was there on moving day and that was taken care of that day .So I know that's a lie about having a professional service come out . And secondly like you said if ******* had been anything but a model tenant I'm sure you all would have charged another double security deposit or would have refused to rent to her another house that is $200 more than ***** . Also you all are charging for wear and tear but the police report showed that the house was struck by gunfire no fault of Javanna's . ***** the days and times of living in Memphis Tennessee but she was told by mahogany that would not go against her . You man who came out and replaced the door the week before moved out put another used door up and his wife threw a coat of paint on it . Yes it was$25 cheaper that what was on the statement but had I know that's I would have had him paint the house since you are saying that's what are up a $1600 security deposit. Those walls were not in the condition that you claim . The pictures prove it and like I said for you all to be accredited with the BBB you all have to many bad reviews about the false charges that you impose on your tenants that pay their rent faithfully and return the house in better condition that what As a result, a professional removal service was required to clear the property, which led to the $600 trash removal charge.I was on the original move in date 3 years ago. Your charges are bogus  so you don't have to return the security deposit point blank period.
  
  
  Sincerely,
  
  
  ******* ******
  

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out one of ******************************************* properties on March *******. I cleaned the property, hired a company to cut my grass and all. But Ive been charged $2,757 for a trash removal and they said I damaged 27 walls which its not 27 walls in the home.Ive provided videos and pictures to the office, but due to there nasty attitudes they told me they dont dispute move out charges. I will need to get a lawyer and take them to court. This is very unacceptable.

  Business Response

  Date: 04/23/2025

  Hi Ms. ********

  Thank you for bringing this to our attention. Were sorry to hear about your experience and understand how frustrating this must have beenespecially after the effort you made to prepare the property before moving out.

  Weve carefully reviewed your account along with the documentation you provided, and our team has determined that a billing adjustment is warranted in your case.
  
  A member of our Resident Services team will be reaching out shortly with details about your refund and when your check will be available for pick-up. We truly appreciate your patience and the opportunity to make things right.
  
  Sincerely,
  Management at Reedy & Company

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive rented two house from reedy and company. Never had a problem with the messing department great people . Collections department is getting over and taking people money. I moved out my house February 2025 they charged me $5,700 for paint that they so called did in the house . My house was cleaned and in good shaped when I moved out no problems especially not an any paint was needed to be $5,700 . I did have 4 bullet holes in my wall my house was shot up early in the morning I have a police report on that . I have pictures of every wall in that house and those walls was not messed up at all . I reached out to them and never heard anything back . All they told me was take it to court . I also spoke with someone and they told me wasnt no paint done in that house . So why Im I being charged that .

  Business Response

  Date: 04/21/2025

  Hi *** ******, 

  Thank you for taking the time to share your experience. Were truly sorry to hear about your concerns regarding the final charges and communication around your move-out.
  
  We understand how frustrating it can be to receive unexpected charges, especially when youve taken steps to document the condition of the home and provided a police report. To clarify, the $5,700 total reflects all outstanding balances on your account, which may include move-out repairs, past due rent, and other feesnot just paint.

  That said, we never want a resident to feel dismissed or unheard.If youd like to review a detailed breakdown of the charges, we encourage you to contact a member of our Resident Services team directly at ************** . Theyll be able to walk you through your account history and answer any questions you may have.
  Thank you again for your feedback

  Management at Reedy & Company

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After moving from your property on March 1st, emailing each of you and leaving the keys and ******* hotspot in the kitchen drawer and ensuring the house was left in clean condition, Reedy and Company LLC placed multiple charges on my account totally $20,245.20 which is ridiculous, outrageous, and boldly disrespectful.I lived in this dwelling place from November 29, 2024 thru February 28, 2025, never putting pictures in most rooms and only hanging Smart TVs which my family and I could not enjoy because of your lack of construction, employee responsibility and poor management of developing a neighborhood conducive for living when rent is $2625.00 monthly. I should not protect my home and family with an alarm system because of the uncomplete construction and development of housing. The company has placed charges on the account for late payments. dry wall, painting, nails in wall, and 2 months' rent for ending contract and final cleaning. This is a new neighborhood development in the ********************** near *************************** in the 38125-zip code.

  Business Response

  Date: 04/01/2025

  Thank you for bringing your concerns to our attention. We are committed to providing a positive rental experience and take resident feedback seriously. We are sorry to hear that your experience did not meet expectations, and we appreciate the opportunity to clarify and address the matters raised.
  
  According to our records, your lease term for the property located in the ********************** began on November 29, 2024, and ended on March 6, 2025. Our team received your notice to vacate and acknowledged the return of the keys and ******* hotspot. A final inspection was conducted after your move-out date to assess the condition of the home.
  
  The total charges applied to your account reflect the following:
  1.Remaining Lease Obligation: As the lease agreement was for a 12-month term and was ended early, charges were assessed for the remaining months per the early termination clause outlined in your lease.
  2.Damages Beyond Normal Wear and Tear: The move-out inspection documented multiple items requiring repair, including drywall patching, paint touch-*** due to wall damage and nail holes, and other maintenance issues inconsistent with normal wear and tear.
  ******* Cleaning: Charges for professional cleaning services were included due to the condition of the home upon move-out.
  4.Late Fees: These were assessed in accordance with the lease terms for payments not received by the specified due dates.
  
  We understand your frustrations regarding the condition of the neighborhood and ongoing construction in the development. While Reedy and Company strives to provide high-quality homes, certain aspects such as neighborhood development and construction timelines are determined by the builder and outside of our direct control.
  
  We are open to discussing your account in greater detail and encourage you to contact our office directly to review your charges and explore potential resolutions.
  
  Thank you again for your feedback. We value all of our residents and hope to work together toward a fair outcome.

  Customer Answer

  Date: 04/04/2025

  I am not satisfied with the response because the business has placed a large amount on my credit report and will not own up to their responsibilities in the lease agreement. However, I am also open for dialogue with Reedy and Company.

  Customer Answer

  Date: 04/08/2025

   
  

  From the CONSUMER:

  Sent 4/4/2025 10:00:58 AM

  I am not satisfied with the response because the business has placed a large amount on my credit report and will not own up to their responsibilities in the lease agreement. However, I am also open for dialogue with Reedy and Company.

  Business Response

  Date: 04/25/2025

  Dear Dr. ************************** you for sharing your concerns. We want to take a moment to directly address the issues you raised and explain the charges associated with your account. At the time of your move-out, your account reflected a balance of $3,510.20 for unpaid rent and late fees. In addition, you elected to end your lease early, which, according to the lease agreement you signed, resulted in a lease break fee of $5,250. Following your move-out, we inspected the property and found damage that exceeded normal wear and tear, particularly given the short duration of your tenancy. This included multiple nail holes throughout the home, patchwork that required repair, and a large hole that had been covered with tape. As a result, you were assessed $8,860 in move-out charges to properly repair and restore the property to move-in condition.
  
  We recognize that you had concerns about internet availability. In response, we provided a company-funded hotspot and ordered a Starlink system at our expense. However, the Starlink was not installed because we received your notice to vacate before the service could be connected. Regarding the return of keys, our lease agreement requires that keys must be returned directly to our office. Despite multiple reminders, the keys and hotspot were left inside the property, which did not satisfy the lease return conditions.
  
  After applying your security deposit, your final balance due is $14,995.20. All charges were applied in accordance with your lease agreement and the documented condition of the home after your departure. If you would like to review a detailed breakdown of these charges, please feel free to contact our Resident Services team. We are happy to provide you with the documentation supporting these charges.
  
  Sincerely,
  Reedy & Company, LLC

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of ************************* December 29, 2024 i turned in keys the next day. I I went to the postal office to see if I had mail at the end of January. They gave me a letter stating that I owe 3717. However I only agree to the 1960 for the broken lease and not the wear and tear charges for paint 1570, cabinet 27, and blinds 160. I went to Reedy to resolve my dispute and I was told in a very unprofessional manner from ***** ******* in the collection department that it was too late to do a dispute. However, wheni turned in the keys , I gave them the new address. The representative stated that I will get mail with the charges to my new address. I also have a video for how I left the house that I recorded o December 29th that the house on Aden st was not damaged of the charges they claim. Please look into these false charges also I asked the collection department can they guide me to speak with someone else they stated that you speak with us now but they were very rude to me and they didn't not guide me to no else they left me standing there and I also called the next day to see if I could get some help from someone else but that wasn't an success I asked collection department why was the mail at the postal office when I gave you guys my new address she stated that not there responsibility where there mail go and that was my job to figure out where my mail at but I was told that they were going to send it to my new address if Reedy and company would have sent the mail to my new address I would have spoken with them sooner please help I was a good tend there never caused any problems with Reedy and company and to get treated this way is no right they have tried to make false claims before that wasn't true by the maintenance I asked if they Wanted to see the video they told me no they did not want see the video stated by the collection department.

  Business Response

  Date: 03/04/2025

  Thank you for reaching out and providing details regarding your move-out charges. We have reviewed your concerns, and we want to assure you that the move-out charges have been credited back.
  
  If you have any further questions or need additional assistance, please let us know. We appreciate your time as a tenant and your patience throughout this process.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in December 2024 I had an issue with my power sockets in kitchen not producing power. I put in a work order with Reedy and company and considered it urgent because the refrigerator was effected by this and all the food inside. After putting work order in, I reviewed my lease and thought to try flipping breaker box and fixing issues myself. I did that and it worked so I immediately cancelled work order in tenant portal and I called Reedy and Company as well. After multiple calls I spoke with maintenance and they said they would cancel order and inform electricrian. Hours later the electrician still showed up and said he wasn't informed. I told him that I cancelled request hours ago and spoke with **** I was on top of this because I was very aware of the $150.00 charge for maintenance issues under ******. I have been charged more than once for maintenance issues and I learned. Now for my last payment for March rent , I have a $95.00 added fee for electrician coming to house back in December when I cancelled in portal and over the phone. I can pull my phone records and the portal will show it was cancelled. I should not be charged $95.00 for this at all. I have respectfully paid all charges thrown at me but this is ridiculous and wrong because I communicated with Reedy about cancelling work order.

  Business Response

  Date: 02/19/2025

  Thank you for bringing this matter to our attention. After reviewing your matter, I have confirmed that the work order was not canceled correctly in our system. While our standard procedure requires cancellations to be processed properly to ensure communication with vendors, I understand that you made efforts to cancel both via the portal and by phone.
  
  As a courtesy, I will reverse the $95.00 charge for the electricians visit. In the future we ask that you navigate to the original work order in the portal and choose the cancel option.
  
  We appreciate your residency and your prompt communication regarding maintenance concerns. If you have any further questions, feel free to reach out.
  
  

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ******* ****

  ************************************

  Memphis, TN 38109

  
  

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paying rent for an apartment with no lights. My light bill is paid, but my apartment unit has had issues for the past two years. We have faced mold, floods, and we have been sick too many times! Now my child and I have been sitting in a cold apartment for a week and I have contacted my apartments consistently with no one reaching out to me. This issue has happened before and it also took forever for anyone to come and help us. I reiterate, my light bill is paid, but this unit has problems with the wiring inside it. They came and temporarily hit a switch and it came back on. This time, no one is trying to help us.! No hot water and no heat in this cold weather! Temperatures drop next week. Tell them to come to my unit please!

  Business Response

  Date: 02/14/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and discomfort you have experienced. At Reedy & Company, we are committed to providing safe, comfortable living environments for our residents, and we take reports like yours very seriously.
  Upon receiving your complaint, we immediately investigated the situation and dispatched our maintenance team to address the issues in your unit.
  Our team is dedicated to improving our response times and communication, and we are implementing additional training to better address urgent maintenance needs.
  Thank you for your time and for being part of our community.

• Initial Complaint

  Date:02/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of ****** townhomes on airways in June of 2024. It is now February 2025 and has yet to receive my 500$ deposit back. When I call the collections office they tell me that I have to contact the apartments leasing manager. When I talk to the leasing manager she says she is waiting on the collections office. Its almost a year now and still have received money.

  Business Response

  Date: 02/12/2025

  We sincerely apologize for the delay in processing your security deposit refund. During the time your refund was due, we underwent a system transition, which unfortunately caused processing delays.
  
  We understand your frustration and take this matter seriously. Our team is actively reviewing your case, and we will reach out to you with resolution as quickly as possible.
  
  We appreciate your patience and the opportunity to make this right.

  Customer Answer

  Date: 02/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** *****

  ********************

  Memphis, TN 38141

  
  

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in the Shift Apartments. The neighbor downstairs is constantly feeding stray cats. I am allergic to cats. I have sent multiple complaints to management about this to no avail. Every time I put down a deterrent, she washes it away. I have to pass by this area to enter m apartment. The cat now hangs out around here all the time and has come up stairs around m door as well. I feel I am being harassed on purpose. I pay m rent just like anyone else and feel this is unjustified.

  Business Response

  Date: 02/10/2025

  We no longer manage this property.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a home leased by reedy and company in June. They were not set up for the gas heat to run, so we had to go through a long drawn out process of getting an inspection and having repairs made to the gas to be able to hook it up, making the home not livable when we originally moved in. We have children in the home and this has been unacceptable. Once the repairs were made, we were able to get the gas turned on. The problem now is they are trying to make us responsible for over $700 of repairs and cost of things that already needed to be done before we even moved in. Ive tried filing a dispute and talking to people and either get the run around, hung up on, or they simply dont answer. The point of renting is we are not responsible for things like this. Especially considering it was like this when we moved in. But yet we cant get them to pay for the repairs and fees

  Business Response

  Date: 01/22/2025

  Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and frustration you have experienced. After reviewing the situation, it seems there may have been a mistake in how this issue was handled.
  
  Please know that we are taking this matter seriously and will ensure it is corrected. We will review the charges in question and adjust any that were improperly assigned to you. Our intention is to provide a comfortable and stress-free living experience, and we deeply regret any shortcomings in this case.
  
  We will be reaching out to you directly to discuss this matter further and work toward a resolution that addresses your concerns. Thank you for your patience as we work to make this right.