ComplaintsforReedy & Company Realtors, LLC

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I need to file complaint on reedy and company they keep falsified all these maintenance fees and waiting to July 23 ****************** when I was on my way to ******** I would not cut the breaker off knowing they tried to steal my car when I paid my rent it said 921 if it had been more than that it wouldn't let me submit the payment they just trying to get money out of tenants it's bad enough they charging us $15 a month for air filters total $180 for 4 filters you can imaging how much money they .asking they not that high for 4 in ********** or Lowes they have charge me total of 390 in fees just look at all tge complaints on this company my car was stolen when my light and camera was off

  Business response

  08/01/2024

  We have attached the document that was sent to you detailing the charges. Just to be clear; you were charged because you placed multiple work orders for the same issue leading our maintenance team to make repeated trips to your home only to find different issues with one of them involving the breaker being turned off. Your lease clearly outlines our maintenance and air filter policies. It states that any repair found to be caused by the tenant or under $250 is to be charged to their ledger. That was the case with you. As for the air filter policy, the $15 a month fee will stand. This is standard for every single tenant that rents with us.

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *** contacted the agency twice in regards to the ** not working properly! Ive sat in this house a total of 6 days on two separate occasions with the house temperature ranging from 85 to 95 during the day and night time. The first time i waited 2 days and the maintenance guy came and what I thought fixed the problem yet 2 days after the ac went out again on Friday July 19, 2024. The whole weekend the house was within the previous stated range, I put a request in Saturday early morning when I notice the ac wasnt blowing. Monday gets here and normally a maintenance request is followed by a call, no call I called a dozens time starting at 8 and ending at 11 off and on while at work. I get a call at 11:04 saying theyre tryna get approval for the repair yet the whole morning you would think that would have took place first thing right no. They never answer the phone then have the nerve to get smart in regards to the situation Im currently dealing with yet Im paying 1300 bucks every month! Get off work after calling off and on the remainder of my day at work after missing the maintenance lady call. Finally get someone on the phone and I explained to them I feel as if my situation isnt being taking as seriously as it should and considering my lease has central air as one of my amnesties I should not have to ensure 90 degree heat for another day after enduring heat all weekend. The lady told me flat out s*** happens and youre going to have to wait til tomorrow basically in an uncaring manner. This is ridiculous and I shouldnt be treated like this issue is nothing. Im furious not only at the fact I dnt have an essential amnesties but more so at the fact I know if the situation involved any human being with a sense of compassion and care then no tenants would have to endure a situation like this. I feel something should be done considering the likeness of me sitting here without a must have a total of 4 days now currently 88 inside the house as I text.

  Business response

  07/24/2024

  You submitted the work order on Thursday, 7/18. The technician arrived at your home and sent the approval form the next day, 7/19. Our dispatch team does not work on the weekends, so your Saturday work order was not answered until our first dispatcher spoke with your wife yesterday, 7/22, at that 11:04 timestamp. She said to her that we are waiting for owner approval. Our second dispatcher spoke to you that same day at 4:51 p.m.; nine minutes before closing. During that phone call, she did not swear nor treat you in an "uncaring manner". She said to you that things break and we sometimes can't get them fixed on the same day. She proceeded to say that we are still waiting for owner approval since we only manage this property. She then informed that she could follow up with you in the morning and that we are actively working on this case. That response proved to be unsatisfactory and you started to swear and yell at her. Not only that but the other work orders you have submitted about this case have heavy swearing. We want to enforce that we do not tolerate the mistreatment of our employees. Any further mistreatment will be managed accordingly. Now as for the matter at hand, we have finally received owner approval as of yesterday, 7/23. We have contacted the technician to see if he would be able to fix it today as well. We even gave your contact information to him so you both can coordinate a time. We assume this is being done as of today, 7/24. In the future, we suggest that you contact your renter's insurer to see if they will place you in a hotel room so that you will have a cool environment for the time being.

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Reedy and Company are withholding a portion of my security deposit for damages that were already present when I moved into the property. I was asked to complete a self home inspection and these items were reported but were never repaired by their maintenance team. I should be held accountable for any damages that were there previously.

  Business response

  07/18/2024

  The damages you were charged had nothing to do with damages that were there previously. You were charged for damages in one of the bedrooms that seemed to be committed by a child. The charges still stand for that reason.
  

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My a/c unit started going out in March a man from the ** and put some Freon in it. The unit kept freezing so he came back a **uple of times in April and a **uple of times in May. The unit went **mpletely out the last week in May and they replaced the wrong part. Now it has been over 20 days and I do not have air and they refuse to put in a window unit. I am 59 years old and mostly work from home. Every time I go there they tell me someone is **ming out and no one does. I have been putting the temp of the house on their tenant portal daily. The **mmunication is the worse and I need to know what I can do to get this problem resolved without ruining my credit. I have been here over 7 years and I have never been late paying rent. When I went there Friday a lady told me to file a claim with my renters insurance.?! Why should I pay a deductible and have my renters insurance monthly raised bc they refuse to fix my air or put in a window unit?Can someone help me with this please.Thanks

  Business response

  06/18/2024

  The estimate for the repair was pending approval from the owner. The owner finally signed as of 6/18 and is now heading to the Client Services department to sign. Once signature is given by them, maintenance will proceed. We apologize for the delay but we are working to ensure this repair is fixed. Thank you!

• Initial Complaint

  05/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Upon move out of my last unit they completed a "move out inspection". When we moved out we cleaned the place from top to bottom, wiped walls, swept and mopped floors, you name it. I requested to be present during the moveout inpsection and didn't receive a call or any notice to meet when they were there. I called 3 times to inquire about it and was told that I will received a call when they head over, STILL NOT CALL. A couple weeks later I received a letter in the mail with $2000+ inpsection fees. $1181 for paint and the pictures they sent were VERY small damages that I, myself, warned them about. 3 of the pictures were of the one SAME spot. In all the damages are not worth $1181. $675 for ozone treatment about a foul odor that we complained about UPON MOVE IN, put in work orders in the portal, even sent emails THAT I STILL HAVE about that odor that we couldn't get rid of and was told there was nothing they can do BUT now trying to charge $675 for ozone treatment now that we moved out ABOUT THIS SAME SMELL WE COMPLAINED ABOUT UPON MOVE IN. $32 for light bulbs and $81 blinds that is clearly shown in perfect condition in my pictures and VIDEO that I have. The video physically show me flicking on ALL of the lights in every room throughout the house and they're working properly and the video show EVERY blind in perfect condition. Even the pictures the maintenance team provided shows the lights and blinds in perfect condition SO WHY AM I BEING CHARGED FOR THAT? $19 for door stops that I also put in the portal about the doors and the maintenance guy CLAIM they don't replace those and the house didn't come with them. I STILL HAVE EMAILS LISTING ALL OF THESE ISSUES and I sent them in the portal as well but I am now being charged. Tried to dispute it and they denied it, I went to the maintenance/collection office to speak with someone and the lady was rude. She stated there is no one I can speak with, there's nothing she can do or say, and I just got to pay the fees.

  Business response

  06/17/2024

  In reference to the move out call, we do place a call and we give a window to meet. If the tenant is unable we still proceed with the inspection as this is really an inspection for work to be performed and less of a move out inspection. Move out charges are not assessed at the time of the inspection. This is done at a later date after the estimate for make ready is submitted. The tenant would need to submit a dispute in regards to move out charges regardless of meeting or not meeting at the property. The ozone treatment was to deal with the cigarette and other odors found in the primary bedroom in the back right corner. The super had visited the home previously with another superintendent when the tenant had reported an odor in the bathroom. Neither one of them ever detected this odor and communicated that to the tenant. We did however smell the cigarettes and "other" odors in the primary bedroom. This is what the ozone treatment was for as our homes are non-smoking homes. Painting was also needed to mitigate that odor. As stated, the expectation is that this is a smoke free home. Door stops are replaced and installed in the home. I believe the tenant is referring to the sliding door closet guides, which had never been present in the home and not something that was required. The doors functioned fine without them. The tenant was not charged for that. Upon the tenant submitting the dispute, the charges were reviewed and the trash and toilet seats were removed. This reduced the tenants charges. Photos have been uploaded for reference.

  Customer response

  06/26/2024

   
  Complaint: 21769882
  
  I am rejecting this response because:

  As far as the inspection we DID NOT receive a call, email, voicemail, text message, or anything. 3 days straight I noticed a car at the residence and called all 3 days to see were they performing an inspection because I knew I stated I wanted to be present. I was told that they weren't sure and that I'll receive a call but I never did. I wanted to be present for this specific reason, I learned of several situations where Reedy has done this SAME EXACT THING to other tenants upon move out so I took pictures, videos and wanted to be present. Once again they provided like 5 photos and THREE out of the photos they provided were of the SAME SPOT. As for as the smell YES THERE WAS a foul odor in the home, even the contractor they sent out to fix the sink confirmed he smelled it and several other people that visited so how could Reedy not smell it?! Now they CLAIM the smell is from cigarette smoke. This is insane and $1181 for paint alone when God is my witness that it wasn't nearly $1181 worth of paint damages. And the pictures they sent were VERY small damages that I, myself, warned them about. They still haven't explained the $32 for light bulbs and $81 blinds that is clearly shown in perfect condition in my pictures and VIDEO that I have. Once again, the video physically show me flicking on ALL of the lights in every room throughout the house and they're working properly and the video show EVERY blind in perfect condition. Even the pictures the maintenance team provided shows the lights and blinds in perfect condition SO WHY AM I BEING CHARGED FOR THAT? Tried to dispute it yes the only thing they took off was the toilet and trash fee because they *** falsely charged us for that too. This is really unacceptable for tenants like myself that KNOW I do everything I supposed to, pay my rent, and keep my place of living in good order. If you were to look at Reedy's reviews you would see that alot of people has or have had some of these same problems. I am not a problematic person and wouldn't mind paying the balance of I KNOW I did wrong but I DIDN'T and this is unacceptable.

  Sincerely,
  
  ***********************

  Business response

  07/17/2024

  Regardless of meeting at the property or not, nothing you have said would have any bearing or influence on what the charges would be. Charges are generated after the Make Ready estimate is generated, not before, so these always need to be disputed, in writing. They are then reviewed, as was yours, and if those charges need to be adjusted or removed then that is what is done. You are welcome to disagree however the charges stand.

  Customer response

  07/17/2024

   
  Complaint: 21769882
  
  I am rejecting this response because:
  

  Either way it go, the house WASN'T left in the shape that you're stating it was left in. Majority of the charges are false charges. THAT'S THE WHOLE POINT. On top of you guys still didn't follow proper rules and regulations if we requested to be there because I would've knew what you were trying to FALSELY accuse us of. You have SEVERAL clients right now today complaining of this same issue. SEVERAL clients who have taken you guys to court from this SAME EXACT ISSUE. Do you have proof that the smell was there that you're CLAIMING was there. Do you have photos and videos of the blinds and lights that you CLAIM needed replacing because I sure do. If so please submit them here.

  Sincerely,
  
  ***********************

  Business response

  07/18/2024

  Our process is clear. Our superintendents look at the completion photos taken before move-in and then compare them to what your home looked like after you moved out. In addition, the super asked when you would like for them to come so you would be present; you did not answer. During the inspection, our supers found damages in need of repair, including the odor. We further want to enforce that while completing the inspection, our supers are not going to tell you what you will be charged for and how much. Charges are done after the fact. If you want to dispute charges, you will have to do so in writing once they have been finalized. As you know you have already done so, and we rejected your request with photographic proof as to why you still have to pay. You instead deemed our answer unsatisfactory. Once again, the charges still stand. We are not going to allow you to slander our name just because you cannot accept the results. We would hate to see this escalate but as for this platform, we will not respond any further. 

  Customer response

  07/19/2024

   
  Complaint: 21769882
  
  I am rejecting this response because:
  

  This is ashamed how you are not telling the truth. You did not ask me when I would like to be present. I stated that to the maintenance team when I turned in my key and let them know on the form and in person that I would like to present. I did not receive one phone call, text, or email from you guys asking when I would like for them to come. I didn't receive anything from you at all except a letter in the mail with the charges and that's when I drove to the office and submitted my dispute. I still stand on the charges are false. I KNOW the total is not NEARLY worth *****+. With that being said, it will be escalated, see you guys soon. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been without a working A/C since 5/7/24! The thermostat inside the home is reading 83 degrees! I havent heard anything from Reedy in a week now. They want their rent but they cant maintain the house. Terrible company and will not rent from them again.

  Business response

  05/30/2024

  The maintenance department informed us that upon ******************** first appointment, the maintenance department informed us that during ******************** first appointment, the A/C was frozen and couldn't be serviced until it thawed. A vendor order was placed and was awaiting owner approval, which caused the long wait time. The contractor visited ******************** home on Tuesday, May 28, and fixed her A/C. It is now working properly.

• Initial Complaint

  02/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The manager ***** is very aggressive toward her tenants. She has no understanding, shes mean, a liar, and a bully, I also have her lying on tape. The tenants I know who rent from ********************************************* seem to be having the same problem as ***************. I feel like its racial because everybody that I know that has bumped heads with Miss **** is Black.In my opinion, and in other tenants' opinions, Miss **** is a racist, and she uses her job position to bully Black people. Please help with this, It has to stop. I don't deserve to be belittled or talked to as if I'm no one.Respectfully

  Business response

  02/08/2024

  Hello, the other party is upset her bank account drafted with insufficient funds which caused her to receive a late fee. No one was rude to the other party, in fact the other party yelled, screamed, etc. 

• Initial Complaint

  12/04/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The lease for my apartment was taken over by Reedy and Company in October of 2022. I was leasing from ******************* Mgnt before them. I paid a deposit of $400 to ***** when I moved into the unit in 2021. I noticed a couple of months after Reedy taking over that my deposit wasn't showing in my tenant portal. ***** has told me for over a year and recently showed proof that the deposit was sent over October 31, 2022 and the check was cashed. My lease has been taken over by a third company who's stated that no deposit came over from Reedy. I've called Reedy several times within the year and no one can tell me what has happened to the deposit. Several previous Reedy tenants have stated to me that they have had the same issue with Reedy. ******************* of ******************* Mngt has provided a check number for my unit and another tenant's unit. He did state that the checks were to be released and sent over to Reedy October 31, 2022. He shows that both checks were indeed cashed. Reedy tells me that they never received the checks.

  Business response

  12/06/2023

  Our accounting department has informed us that we never received a security deposit from *****. The one deposit that was sent over was from a different address and sent directly to the tenant. We ask that you confirm with ***** again to ensure that all deposits are sent to us.

• Initial Complaint

  09/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Poor and unsavory business practices. We tried to make a rental payment on today and the site told us that we had to pay in person. We were NOT aware of that and rent is due today. My husband called and was told that it's not Reedy's fault that they did not inform us of that and if we can't rearrange our schedule to get up there we would receive a late payment fee. That did not sound right to me and I called back. I ended up talking to the same person, ***********************. She was EXTREMELY rude. She kept talking over me and was unprofessional. She told me, after she said that it's not their fault they didn't inform us of the payment having to be in person, that it's our responsibility to check our ledger and they sent an email. They did not send an email to myself or my husband. I enclosed screenshots of our "ledger" or documents tab and there is no notice. So she blatantly lied. Earlier this year we noticed all of our service request for 2 YEARS had been deleted!!! ( screenshot enclosed) we were not able to get anything done because someone had literally deleted our service requests. That should not have happened. At this point my husband and I feel that they are deliberately doing things to try to make us move out of the home because we are on a month to month lease due to them being shady in the past. This is ridiculous and I am sure the homeowner would not like that this company is being shady and has such unethical business practices and workers who have no integrity and are dishonest. There needs to be a resolution.

  Business response

  09/22/2023

  They placed a work order online 9/6. Our work order processes have changed and the work order was closed by Client Services in error (appliance is tenant responsibility). The c/s rep was not aware this was an over the range microwave.

  Client services reopened the work order on 9/13 and it was assigned to a subcontractor by the maintenance dispatcher the same day (9/13)
  After receiving another request today, the dispatcher followed up with the subcontractor who advised she had been sick and had not serviced the call.
  She went to the property today and assessed the microwave and provided information for a replacement.
  That estimate was just sent to client services. When speaking with the tenant, he advised us, the appliance tech came out and we apologized to him for the delay.
  
  The tenant was more concerned about receiving a violation for his yard in August and stated it was because of recent storms. After reviewing the photos, I explained to him that the violation was because of his yard that needs attention. The bushes and overgrowth in the yard and around the condenser need to be trimmed and the damaged trampoline removed. He understood this and I assured him this was standard practice, and that the owner did not want him to move.
  
  He advised that the microwave was the only outstanding work order, all other work was completed. We advised him that is why the older work orders were closed, because the work was complete. 

  As for the late payments, we apologize for any rude behavior that *** have been displayed. We talked with collections and they have informed us that they are up to date and there is no issues to their account.

  Customer response

  09/22/2023

   
  Complaint: 20557194
  
  I am rejecting this response because:  There seems to still be a lack of integrity with Reedy in resolving this issue. When my husband put in the original work order for the microwave he failed to mention that it was an over the stove microwave. Instead of closing the request they should have contacted us to let us know so we wouldn't have just been waiting. If I wouldn't have gone back in to look we wouldn't have known it was closed, and I wouldn't have known to re enter the work order. My husband had to reach out to ****************, who is awesome by the way, to try to get some help with the matter. Maintenance is not even his department anymore but he went above and beyond to try to help us because things were not getting done properly or even at all. My husband received a call from someone named ****** on yesterday, 9/21/22, asking about our complaint. He said that she allowed him to talk and air our grievances. In his rant he mentioned the violation and stated that he felt he received it out of retaliation because we have so many issues. Note: we would not have so many issues if things were taken care of and if people were being honest. In ******'s response she was so flabbergasted by the fact that we contacted the BBB. For some reason she questioned him on that more than once in disbelief. Again, if the people we encountered or that looked at our requests were honest and rectified situations it would not have gotten to this point. She informed him the call was recorded so all of this should be on file. I honestly do not know how I would hope that this would be resolved. Based on the response lack of integrity is just not in the customer service/collections department. Hopefully, they can *********** employees who do not continue to tarnish the reputation of the company. 
  
  Sincerely,
  
  *************************

  Business response

  10/05/2023

  We do everything in our power to make sure every house is up to standard here at Reedy & Company. We apologize if we dropped the ball. We appreciate your feedback and ask that you contact us if anything arises in the near future.

  Customer response

  10/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I am accepting this response because there is no point in continuing on.

  
  Sincerely,
  
  *************************

  *****************************

  Memphis, ** 38133

  
  

• Initial Complaint

  08/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I currently live in the worse place I lived ever: It's **************** apts owned by Reedy &Company. The rent is unnecessarily high, it's a very dangerous apartment complex with shootings every other day, unsupervised kids playing everywhere in the parking lot, police raids, fighting, overfilled trash, infestation of roaches and stray cats everywhere, people stealing delivery packages at residents door, and useless maintenance that is alway art another locationwhen you need them or they just dont fix anything...For example my AC has been malfunctioning all summer long: It's 84 in my apartment right now when my thermostat is set on 68 but it's cool at the leasing office, about 72. Many residents are in my situation in hot apartments suffering...My light bill is humongous and still they refused to fix the AC...always giving us the run around.This is unacceptable and as a paying tenant I have rights. We need help!Feel free to contact me for more information. Thank you.

  Business response

  09/07/2023

  In regards to this ** issue, the resident placed the work order for her ** not cooling on 8/24/2023.  We had our HV** tech there the same day.  He assessed the ** and it was operating as it should blowing air out of the vents at 55 degrees.  The tech added insulation in the ** closet and cleaned the return duct (which should be the residents responsibility to clean periodically).  This particular day the heat index was at 112 degrees and it was explained to the resident that a typical ac unit will generally cool 15 to 20 degrees below the ambient temperature.  If her thermostat was reading at 84 degrees, the ac was cooling approximately 28 degrees below the ambient temperature that day.  We have not heard back from the resident in regards to any other issue with ac unit so we can only assume that it is indeed working as it should and the issue is resolved.

  In regards to the other issues, this resident renewed her lease on 6/1/2023. I am concerned as to why the resident would have renewed if there were so many issues on site.  Unfortunately crime is running rampant in Memphis, TN and while we do our best to ensure a ************* environment, crime is up to the Memphis ***************** to handle.  We have always advised any resident if there is a situation during normal business hours, to please let us know or if there is an occurrence after hours to please advise us the next business day.  We have also advised all residents to call the police department directly if there is an emergency. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩