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Business Profile

Property Management

Specialized Property Management Group, LLC

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2024

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August 2024 this business gave us a lease through december for 1600 dollars a month. This business had no termination section of the contract. They never notified us, and when we tried to move out they were charging us for January and February. We made it clear from the beginning that we were moving out in december but because we had no proof they decided to steal 2 months worth of rent because they didnt have 60 days notice which they never once told us we needed. They purposefully put it in the renewal section of the contract knowing people that arent planning on renewing have no reason to check it. This practice is clearly predatory and the contract is clearly designed for this exact purpose. They have decided they will make no efforts to do anything to try to help. This is legal however it is clearly unethical to the highest degree. We told them from the very beginning that we would be leaving in december but they purposefully ignored this for the purpose of scamming us.

    Business Response

    Date: 12/23/2024

    We received Mr. ******* notice to vacate on 12/18/2024,his lease expires 12/31/2024. The termination section of the lease agreement is clearly outlined. In paragraph 35 - Written Notice to Vacate, it states,Resident agrees to give Landlord a prior written notice of no less than 60 days of the Resident's intention to vacate the premises before vacating. Any notice given after the 1st of the month will not be effective until the 1st day of the following month.

    Under section 14 - Renewal, it states that oral notice of termination or oral discussion of the same has no validity under this lease.All notices must be written.

    We do no practice predatory or participate in unethical policies and procedures. We always follow and strictly enforce Fair Housing laws. We apologize for any inconvenience this may have caused.
  • Initial Complaint

    Date:07/28/2024

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There were many health violations due to an assortment of issues during the time I lived there including mold. However, my complaint is related to the fact that I moved out and they are asking for an additional $600 primarily for carpet expenses. I lived in the apartment over a year (1.5 to be exact in this unit that I was transferred to because of mold in the phase 1 apt I was originally in). Fieldstone is assserting that the carpet life for the apartment is 5 years so I owe money due to the condition of the carpet.Living in Fieldstone for 2 years I never saw a carpet cleaning company come and clean carpet after a move out, they always tore the carpet out and any of the maintenance employees will tell you that.If we assert that the carpet lasts for 5 years and it is kept after someone moves out as long as it is less than 5 yrs old, that is a health hazard for new residents.If we assert that the carpet is pulled out and yet they are charging residents that move out a fee for carpet, that is illegal.Fieldstone is indicating I will be turned over to collections for the approximate $600 balance if I do not make a payment agreement with them by August 10, 2024. Rather than file a lawsuit according to The state of TN Section 66.28.301 part D of the Uniform Residential Landlord/Tenant Act, I thought filling this complaint could resolve the issue.

    Business Response

    Date: 08/02/2024

    A leak was found in the tenants apartment ceiling.Immediate action was taken by the maintenance staff and vendors. Once it became clear that more extensive work was needed as the leak returned, we relocated the tenant to a new unit as well as gave credit for the cost of movers.

    We are a large community; it is unlikely that a resident would notice our vendors coming in and out. It is our policy that carpet has a life of 5 years. If the carpet can be cleaned, that is our first course of action. With carpet having a life of 5 years, it depreciates 20% per year. Our total cost to replace the carpet was $2,109.40 of which the resident was only charged a percentage. The tenants carpet was replaced due to pet urine and heavy stains. Additionally, ************** was charged for various other ancillary items such as, cleaning and trash out fees, and her remaining water bill. The tenant paid a deposit of $300.00. The deposit went towards the tenants balance of $910.29 leaving her with a balance of $610.29.

    We will continue operating on our core mission -listening to and understanding the needs of our residents. Treating everyone with fairness and exceptional customer service is the ********************** way.

    Customer Answer

    Date: 08/03/2024

     
    Complaint: 22057315

    I am rejecting this response because:

    There is no assertion of what a person can or cannot see especially for a person whom works at home and knows your maintenance staff well.  In addition, assertions do not support facts.  

    There was mold in the previous apt not just a leak and the original apt I was to be given in exchange for the mold was rented out causing a two month delay. The mold was in the bathroom over the bathtub making it unhealthy to use and we wont get into the spores from mold and how they interact with asthmatic individuals.

    Back to the situation at hand, your policy is not ethical with regards to attempting to collect funds when you replace the carpet anyway as noted.  I am again asking for the removal of this charge from the final bill and will also be reporting the apartment complex to the Health Department.



    Sincerely,

    *************************

    Business Response

    Date: 08/12/2024

    We transferred ************** to another apartment as quickly as possible base on availability. She was also given a concession along with moving fees for her inconvenience. It is ethical to charge for damaged carpet.We do not replace carpet in every unit. And lastly, we clean carpet if it's not damaged and hasn't reached its life span - we have documentation to support this.  The charges will stand.  

    Customer Answer

    Date: 08/12/2024

     
    Complaint: 22057315

    I am rejecting this response because:

    Again there was mold in the bathroom and it was not the first available apt.  To continue to call it water damage and omit there was mold is a blatant lie.  I also have pictures of the raw sewage I reported that was outside of the apt that over flowed from the cap outside and all of the tickets I put in on the transferred apt that had to continuously be reopened because the complex allowed their staff to close tickets without resolution and without holding them responsible for falsely marking the tickets completed.  The charge for the carpet is unethical just like the cover for the moving to the other apt that was refunded and then charged as a cleaning fee and trash out fee for the slightest amount of unused items and I had to fight to get that partially refunded as well and that is why I know this carpet charge is uncalled for based on a five yr life expectancy and them allegedly not replacing the carpet in each apt.  You can read how unprofessional and disappointing their confiscation of deposits are on *******  Its an opportunity to retain the funds.   This issue is not resolved until this carpet charge is corrected.

     



    Sincerely,

    *************************

    Business Response

    Date: 08/15/2024

    The charges will not be removed from the final account statement. The charges are fair and ethical. ************** is encouraged to make arrangements through the leasing office to avoid further collection efforts.  
  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My boyfriend and I moved into Fieldstone apartments in the middle of April. On May 26th my boyfriends car was stolen from the parking lot. There are gates all around the property and 24 hour security. The car was stolen around 6-6:15am according to a neighbor that had seen it. We walked outside around 7:45 that morning due to another neighbor waking us up and telling us. We stood outside over 2.5 hours waiting on the police and did not see a single security guard in that time. Every other day we would have seen one atleast 6 times in that period driving around. It just so happens the day our car gets stolen they are nowhere to he found. When we finally saw one close to 4-5 hours after the incident we flagged them down and made a report. One had told me they probably got in through a broken gate that is wide open on the property. When I told the manager this she said there were no broken gates on the property at that time so their story is already not adding up. Everybody heard his car speeding through the whole property but tye security guards did not think to tell us or make a report. On May 28th we went to the office and spoke to *********************** in regards to this incident and the extensive email I had sent and she said she would get back to me on May 29th with answers to all of my concerns and she will accommodate us appropriately. It is now June 4th and she still has not reached out. I have sent multiple emails and communication over our Resman portal and tgey have all been ignored. We do not feel safe here as it seems like the staff is clearly involved in the theft of our vehicle. We want to break our lease free of fees. We loved this property and our neighbors until this happened. Now it is clear that they help these criminals.

    Business Response

    Date: 06/07/2024

    Theft of property is an unfortunate yet ubiquitous reality that we face within our neighborhoods and community.  At Fieldstone we aim to provide a comfortable living environment for our residents.  We are a gated community and have a contractual agreement with a third-party security company.  We have confirmed the gates were operable and security was on property during the timeframe this incident occurred.  We are in no way willfully aiding or fostering criminal activity.  The property manager met with the residents twice regarding this incident.  In those meetings, the residents informed the property manager they would like to voluntarily terminate their lease agreement.  While this is not the outcome we desired, we cannot hold anyone that does not wish to remain in their lease.  An email was sent to the leaseholders outlining their early termination fees.  Please reach out to the leasing office to discuss the next steps.  We can be reached at ************ or **********************************.  

    Customer Answer

    Date: 06/07/2024

     
    Complaint: 21800915

    I am rejecting this response because:
    When we met with *********************** the first time she informed us that she had no idea about the picture we had showed her of the thief with our car that a security guard had shown us. Upon our second meeting she told us she is the one that sent the picture to the security guard. Her story keeps changing on the situation. For example, upon our second meeting she said she is unaware if any guards were on duty due to the theft happening during a shift change. Then later in the meeting she said all the guards were responding to an incident at that exact time. So in the same meeting her story had changed for the same incident. All of her answers are inconsistent and it seems that she is trying to cover up what has really happened. When we spoke with ***** she said we can break our lease but there will be a $350 flat fee. She said if there are any other fees she will be waiving them. When we got the email today they are charging us a whole other month of rent along with another almost $1300. We are fine with paying the $350 but we will not be paying an amount that is the equivalent to almost 2 more months of rent along with all the damage etc for the car that was stolen due to their securitys negligence. 
    Sincerely,

    *************************

    Business Response

    Date: 06/07/2024

    During the conversations with the residents, management informed them they would investigate further details regarding the incident. As new information became available this information was presented to the resident in the most consistent way possible. Management accepted their notice effective June 1, 2024. They were informed of the $350 early termination fee and told they would receive an itemized breakdown of all further charges. The remaining fees are outlined in the lease agreement. The charges will stand.   
  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lived at the Fieldstone Apartments for about 2 years. I ended my lease and gave the appropriate 90-day notice. The lease ended on November 30th and I left the apartment in great condition. A walkthrough was performed with me by Fieldstone staff members and they were in agreement about the upkeep of the unit. I was told that I should receive a refund of my deposit within 10 days. After waiting 10 days, I called back only to be told that the check would come from corporate and it may take some more time. I verified my new mailing address with them and ended the call.At the end of December I called multiple times questioning the whereabouts of the refund. I was told that it should be on the way. I was even mailed a letter from Fieldstone stating that I had a refund due to me. I emailed Fieldstone and was told to let them know if I hadn't received the check by Monday, January 8th. On January 8th, I called to let someone at the office know that I hadn't received the check by mail yet. No one answered the phone for me on that day or the next day. Why is Fieldstone Apartments avoiding me? I just want my deposit back. I paid an extremely high amount for my deposit when I moved in and I took extremely great care of their property while I lived there.

    Customer Answer

    Date: 01/12/2024

    Fieldstone Apartments contacted me through a text message today stating that the check that Id been waiting on was ready for pickup. I was told that it would be ready after 3pm. I picked up the check around 4:30 and now I am content.

    Business Response

    Date: 01/22/2024

    The refund was issued and mailed on 12/15/23.  When the resident reached out to let us know that she had not received the check, we contacted our bank to issue a stop payment on the check, and we reissued another check for the refund which she picked ** in person on 1/12/24.  We apologize for any inconvenience this may have caused as there are sometimes delays in delivery with the postal service.  We pride ourselves on excellent customer service and welcome the resident to reach out to our leasing office should she need anything further.   

    Customer Answer

    Date: 01/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

    Sincerely,

    *******************
    ****************************
    *******, ** 38114

  • Initial Complaint

    Date:09/22/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially reported a wet carpet on 9/10 from a water leak. The carpet has still not been dried and the smell in horrible . Im sure there is mold and mildew beneath it. I reported mold that I could see in the restroom 9/16. And have been to the office almost everyday regarding the issue. The mold is still present and is spreading. The office has not offered any solution. Me and my daughter have asthma. *** had to drive a hour everyday to drop her off at her grandmas house. Ive had to sleep in the apartment since I have no where else to go. My chest and head have begin hurting severely to the point of a doctors visit today . This is very inconvenient and inconsiderate and dangerous. ***** office is closed until Monday for HVAC but Ive been living with the mold and mildew for going on two weeks and have been separated from my child.

    Business Response

    Date: 10/02/2023

    The assistant manager walked the unit when the work order was initially received. The leak started from the resident's washing machine line. The leak has been fixed. We have hired a contractor to complete the remaining repairs to the drywall and baseboards. They are in the resident's home today (9/28) working on finishing the repairs. We have been in communication with the resident throughout this process.

    At Fieldstone, we strive to provide exceptional customer service to all our residents. We will make sure all issues have been taken care of to the resident's satisfaction. If they have any further questions, they can feel free to contact the leasing office ************.

    Customer Answer

    Date: 10/09/2023

     
    Complaint: 20643466

    I am rejecting this response because:
    Fieldstone moved very slowly on the issue. Only on the day I filed the complaint with the BBB was anyone in my apartment and working. They then added fans in my apartment for the last week and the half of September that increased my electric bill. My house was unoccupied from 9/10 by my daughter who I had to pay to find accommodations then myself had to go to the hospital from mold exposure and then had to relocate myself. My daughter toy storage and some toys that was in the office space had mold growing on the back because of the water spread that I have to replace. The apartment is charging for the month of September rent when the problem was of their fault because they rushed to move me into this unit just to not let me out of my old lease. The washer wasnt installed properly as I was told. There are also other problems in the unit that I was told would get fixed the first week I moved in( holes from old extinguisher in front, broken office door that they nailed instead of replacing, the old toilet seat thats stained yellow and burned from previous renters) that still have not been fixed either.  I put in an actual request 9/2 to get those small things fixed that was reviewed. This is the second time I have had a life serious issue with fieldstone and they are only worried about their money after they do nothing to fix problems . My daughter was bitten by a spider and had a bad leg infection where she was on steroids and nothing was done until 3 weeks later after keep going in the office complaining about the spiders and finally someone offered to move us .  I want out of my lease . These apartments are advertised as luxury but cover up all their problems with a quick fix .  The carpet, which was wet from 9/10-9/23 is still down and they keep asking do I want it cleaned. It would be common sense since mold was in the walls to pull up the carpet that was also wet for the same amount of time. My daughter still cannot access her toys since being back home because the dirty carpet is right in front of that area. There are a lot of sacrificies I shouldnt have to make but still pay their ridiculous prices for poor customer service.
    Sincerely,

    ***********************

    Business Response

    Date: 10/13/2023

    It is very unfortunate this resident feels we did not complete her service requests in a timely manner. At Fieldstone Apartments we strive for exceptional customer service with all our residents. When and if we fail to exceed those expectations we are always willing to work things out so our residents feel valued.  Since this resident has expressed being let out of her lease agreement we are willing to accommodate that as well. Please reach out to the leasing staff in person (at the leasing office) or via email to discuss the next steps. We can be reached at ********************** ************

    Sincerely, 

    Fieldstone Apartments

  • Initial Complaint

    Date:07/18/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fieldstone Apartments was ordered by the court to reimburse me. ($1253.00) I am not able to reach anyone, and I have not received a call back. I would like Fieldstone Apartments to adjust my monthly rent to the amount owed to me.

    Business Response

    Date: 07/26/2023

    At this time, this matter is going through the legal process so we cannot speak on any details.  We strive on providing fair and equitable customer service and welcome **************** to contact our attorney's office to discuss.  

    Customer Answer

    Date: 07/27/2023

     
    Complaint: 20339528

    I am rejecting this response because:

    Sincerely,

    ***********************************

    Customer Answer

    Date: 07/27/2023

    To Whom It May ********************* provide me with the attorney's name and phone number so I can contact your legal department.

    ***********************************

     

     

    Business Response

    Date: 08/04/2023

    Our attorney's contact information was emailed to the resident on July 27th.  The resident can contact our leasing office should she need anything further.  We look forward to resolving this matter soon.  
  • Initial Complaint

    Date:05/08/2023

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My lease was up on April 30, 2023. Due to this being a Sunday, I moved out a day prior to turn in my keys on time. On April 24, 2023, I personally went to the office and asked to schedule a walk through with management, and I was told to leave my contact information for a call back when management was available. Never got a call back so I called the office several times throughout the week. My things were moved out on April 25, 2023. I turned in my key April 29, 2023 and again asked for a manager to schedule a walk through. I was then told this had to be scheduled with maintenance who was not available. On May 08, 2023, I got an unexpected bill over $400 stating there was damage to the carpet caused by pet urine. I never had a pet!!!! I am being charged money for damages that do not exist & the company did not follow through with any of my requests for a walk through.

    Business Response

    Date: 05/12/2023

    Upon receiving this complaint, we completed an investigation and have determined that we will issue a credit for the pet fee and carpet damage due to the fact that we were not able to provide ******************** a walk through of her apartment upon move-out at her request.  We are currently making those adjustments to her ledger, and will refund any money owed once this has been done. We will mail the refund to the address on file within 2-4 weeks.  She can contact the leasing office for any further questions at ************.  
  • Initial Complaint

    Date:04/29/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is ************* above ** in our apartment. Im on the second floor. This has been going on for months and yes I have complained in writing several times. The noise is so bad it knocked what I had on the walls down, there is now a crack on our bedroom wall and it shakes the apartment. This happens all day but especially late at night after midnight, the neighbors hear it too. I am to the point that I am about to take legal action due to being ignored. My husband and I barely get any rest for work the next mornings. If it was regular walking or music I can understand that but it literally sounds like someone is dropping a sofa every single night and thats no exaggeration! I have a health condition and need sleep and the noise has hindered that and Im fed up and pissed! We have a few months left and if nothing happens Im going to small claims court listing this apartment complex. I do already have legal representation just in case. *** asked for a formal meeting with the office, my husband and I bit of course no one responded. I know exactly the steps that needs to be taken. I have documents with dates and have witness statements whove heard the noise. Its currently 12:15am central time and I hear someone that sounds like theyre throwing a dining room table. I am tired of using my broom to hit on the ceiling for them to stop. Signed a fed up tenant that wont stop until my neighbors and myself get normalcy back!

    Business Response

    Date: 05/09/2023

    Dear ******************,

    Thank you for bringing this matter to our attention. We apologize for any inconvenience that you have experienced. We have taken the following steps to resolve the issue as quickly as possible.
    First, we reached out to the upstairs neighbor to bring awareness to the problem. Secondly, offered to transfer the upstairs neighbor to a new apartment  - which was accepted.And lastly, communicated the resolution to both residents to make sure their needs were acknowledged and addressed. 

    If you have any further questions or concerns please do not hesitate to contact **.

    Thanks
  • Initial Complaint

    Date:02/18/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live in phase II of fieldstone where the property grounds here are filthy and not kept up. Residents let their dogs use the bathroom right in front of the building and never cleans up after them. Three days ago I came home to find dog mess in front of my apartment door as well as the hallway. I have called and stopped by the office multiple times to speak to the manager or assistant manager and I keep getting the run around saying someone will call me back and they never do. When I did speak with a leasing agent I expressed how disgusted I am by this dog mess left in front of my apartment as well as mud everywhere and asked for the stairwell to be pressured washed. No one has come by and this dog mess is STILL in front of my ********** days later. Its embarrassing to live here b/c it looks like I live In the ghetto. I was also told that I couldnt speak with the property manager bc she had been walking the grounds but somehow she missed this b/c they only care about the newer phases. This is unacceptable and Im disgusted to continue to live here. I also did not receive a notice of my lease renewal. When I called to ask about my lease she never said how long I had to turn in my notice nor how much my rent was increasing. When discussed with another agent I was Told I would be charged $1700 for a month to month. I should Have been notified of my increase in a timely manner and have enough time to decide what I want to do but having these issues and managers giving me the run around has made my mind up. I should not have to stay an extra month when I cant even get the help that I need Here. Again, I am very disgusted, embarrassed to have my family and friends come over b/c its so filthy and highly disappointed with this complex. I pay rent like everyone else and pay on time every month and should not be treated in this manner. This is not what a HOME should feel like. Thanks to everyone who ignored me and pushed me away. I would Not recommend this place to anyone.

    Business Response

    Date: 02/23/2023

    On 2/16/23, ********** contacted the office to make a report of pet waste and debris in her breezeway.  Management sent a notice to all residents in that building to address the pet waste on 2/17/23 and scheduled the breezeway to be pressure washed on 2/21/23.  Management has also ordered more pet waste stations to be put throughout the property.  Lease renewals will be sent out 60 days prior to the lease expiration date.  
  • Initial Complaint

    Date:02/15/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never been so disappointed in a company. I liked my two years at Fieldstone. But back in May when my wife and I decided to move to another city it all went downhill. We notified the apartment that we would be moving out in a timely manner. But when my wife went to set up the walk-throughs to make sure the apartment was good to go. We could never get a hold of them and when we did they would no-show the appointments. Finally, when my wife was getting ready to get in her car to drive the 8 hours to our new home a lady came and looked.She was very quick and looked around and said the apartment was great and no additional charges were needed. She told my wife to let the front desk know that we are good. My wife does just that and we move. A month after we move we get a call from Fieldstone asking if we had moved out. We say yes we moved out and did a walk-through a month ago. 2 weeks after that we get a call saying we owe 800 dollars for additional costs. We state no we did a walk-through and we were told we are good. They send us the bill and we look at it. My wife calls multiple times and is always told that the person that she needs to speak with is out. When she finally gets a hold of the lady she is told we owe and it does not matter if they did a walkthrough because they are not sure who the person was. What kind of excuse is that? So I try calling with the same result. And Fieldstone sent it to collections. I have been battling their collecting agency now which is by all accounts scumming and could be a scam. They do not answer and when they do they want you to send an email to this random email account to open the account. I am still working on this and will probably be forced to pay but I just don't think it is right. I think the management at Fieldstone is dishonest and corrupt. They know what they did is wrong but they want to get every dime out of you when you leave.

    Business Response

    Date: 03/03/2023

    The condition of the unit at move out justified the charges.A member of the staff misinformed the resident(s) that they would not be charged, so we will honor that. We have reached out to our collection agency ********** to remove the charges from their credit report. The previous resident(s) will need to reach out to ********** for any refund owed to them.   

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