Complaints

This profile includes complaints for Varsity Spirit Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Varsity Spirit Corp.

  711A N Front St Memphis, TN 38107-2305

  
• 

  Varsity Spirit Corp.

  3131 Appling Memphis, TN 38133

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter had attended an event US Finals in ******* ********. *** purchased a ticket for the event. When I went to get my ticket Ive told the representative that I am unable to put the ticket on my wrist because I am allergic. I have a bad allergy and I would have to be hospitalized for that. I have asked her if she could put it on my purse which was a cross body and I would not be able to touch it she refused to give me my ticket and said I couldnt get in. Ive than asked for a refund for this ticket because I was not going to risk my health for an event. She than told me that I am unable to get a refund for this. This is the second time that this had happened to me about a ticket. Im just upset because Im putting my health at risk for a cheer competition. They than placed it on my belt loop. My daughter attends a lot of varsity events and for this reason I wont be able to see her. Im praying money and everything else that comes with this but Im being penalized because I have a health issue that would send me to the hospital and possibly die.

  Business Response

  Date: 04/16/2025

  The health and safety of our participants and our spectators is a top priority at Varsity Spirit events. Paid admission to our event is marked by the presence of a wristband on the patron's wrist. The venue security visually checks for the wristbands on spectators as they enter the event. It is important that wristbands be worn on the wrist so security can easily and readily see them, and to prevent patrons from passing wristbands to others without properly purchasing admission through our digital ticket process where spectator information is gathered. The spectator who submitted the claim shared with our staff that she was allergic to the wristband. After some discussion, a manager from our staff was called to help her. It was decided that she could loop her wristband around her belt loop. This compromise worked for the patron; it did not touch her skin, it worked for our security who could readily see it, and its location on the belt loop prevented the wristband from being reused by others. We were glad to come to resolution that worked for all parties. 

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23167309
  
  I am rejecting this response because:
  I feel as if this is not the first time that this has happened. My daughter goes to a lot of varsity events. How could this be fixed for the future. If Im allergic to the wristband how would I be able to watch my child perform. The fact of the matter its the the representative that was handing out. The wristband was very rude. And are you back that she will not give it to me. I have asked for it to be placed around my purse because I had a Crossbody bag on as well and it has been on there at different events. This is an ongoing issue. I do understand . This is a ongoing issue. I do understand that you have proper protocols for security to be able to check wristbands, but if its in a visible place other than my wrist, then what is the problem. The manager should not have been called over to be able to assist me with something that clearly could have easily been prevented rather than the representative to be very confrontational with me about what shes not gonna do or what shes not gonna give me a refund because I couldnt see it, and I cannot get wristband was absolutely terrible. The customer service that our experience was absolutely terrible. The manager, she did understand exactly what was going on, but as the representative that hands out wristband that was absolutely rude. That has not been the first time that this has happened. This has happened on more than one occasion and Im bringing it to your attention because I am highly allergic to something and Im stating to them that I am all allergic, therefore if anything was to happen to me I can come back to you guys about a reaction that I have had because of a wristband. I am trying to find a better solution for both of us moving forward since my daughter is a participant in varsity events and we will be going to more varsity events so moving forward how are we able to fix this situation so it does not happen again. 
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:01/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online that showed to be in stock was given a tracking number and when I called to see where the shoes were because they showed to be in transit on 1/7/25 but delivered 12/31/24 the Oder was placed 1/7/25 Ive called several times to try and get this resolved still waiting on a refund Ive called serval times and every time Ive waited 27+ minutes to speak to someone for them to put me on hold and wait another 13 minutes. I just want my money back! Im done with the hoopla. I still dont understand why I can place an order for an item thats discontinued and have to go through so much trouble trying to get my money back. By the way the lady ******* is very professional with excellent customer service skills

  Business Response

  Date: 01/28/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience. The refund associated with this order has been processed and a notification email sent to the email address on file.

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/30, I ordered 2 - 32" megaphones, which were listed in stock on the website. On 12/9 I was told that these items were now backordered. I tried calling on 12/10, and the sales *** couldn't find my order and told me to respond to the email, which I did with no response. 12/12 followed up by email again, and was told they were still scheduled to ship on 12/13, which they did not. 12/20 emailed again requesting a refund, with no response.... again. Emailed again today 12/27 with no response for hours, so I called. Now I am being told they cannot process a refund until they receive a confirmation from their warehouse. This place is beyond shady and you should be weary of ordering from them. Do your research and read reviews, I'm not the only one who believes this company is a joke!

  Business Response

  Date: 01/02/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience or delay. We have researched this matter and see the refund was issued today. Once again, we apologize for any issues you may have had.

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid for uniforms in August 2024. We cannot get a straight answer from the company. Every time we call, we are told 'items are in production'. The season is 3/4 of the way over and the uniforms are worthless to us at this point. I asked for a refund and was told that was not an option since the unforms are 'in production'.

  Business Response

  Date: 12/15/2024

  Thank you for contacting Varsity Spirit. We apologize for any inconvenience with this process. We have circled back with the necessary personnel, and it looks like they have processed the necessary paperwork for a refund. In addition, the order has exited the factory. We are currently waiting for the ***** tracking number to show. That information should be available soon. Again, we apologize for any frustration this process may have caused.

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22667922
  
  I am rejecting this response because:  I don't understand the response.  What does it mean the order left the factory?  And they are waiting on a fed ex number?
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 12/17/2024

  I am on hold now with Varsity Spirit Fashions.  The representative told me no refund was issued nor would it be since the order is in 'production'.  The Warehouse has marked the order as late and will try to expedite it once its available but they have no idea when that might be.  Apparently now not only have I received false information but so has the Better Business Bureau.

  Business Response

  Date: 12/19/2024

  This order shipped via ***** tracking number 426499691568.

• Initial Complaint

  Date:12/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing as a profoundly disappointed parent of a ****************** team member to express my significant dissatisfaction with the service provided by varsity spirit corp. The ***eated unfulfilled promises regarding the delivery of our uniforms have had a severe impact on our team, causing considerable distress among athletes and parents. This issue demands immediate attention & swift resolution.Despite being reassured on five separate occasions by *** ******* ********* that our uniforms would arrive by specified dates, these commitments have continually been unmet. Consequently, our dedicated athletes have been forced to compete in their practice wear, which not only looks unprofessional but severely undermines their confidence and morale. Competing in non-uniform attire has been a source of embarrassment & has tarnished the ***utation we have worked tirelessly to build.The ongoing delays & unfulfilled promises reflect poorly on the ***************************** that are expected from your Varsity Spirit Corp. We invested a significant sum of money with the expectation that our athletes would receive their uniforms in a timely manner to wear throughout the season, ensuring they felt united & confident during competitions.Furthermore, our attempts to resolve this issue via email have been met with silence, adding to our frustration & disappointment.Given the current circumstances, we urgently request the following:1. Expedite the shipping of our uniforms immediately 2. Assign a different, more reliable *** to ******** Athletics' account to ensure better communication and service henceforth 3. Provide a substantial discount on the uniforms as they will not be worn for the majority of the season as initially planned. This will serve as fair compensation for the inconvenience & emotional distress caused by this failure.Our primary concern remains the well-being and confidence of our athletes, who have faced unnecessary adversity due to these ***eated delays.

  Business Response

  Date: 12/20/2024

  Thank you for contacting Varsity Spirit. Typically, Varsity Spirit requires payment in full, before an order can go into production. Delayed payment caused this order to go into production late. Furthermore, when we knew the production process would extend beyond the need by date, we provided product, free of charge, for the team to have items to wear. In addition,Varsity Spirits Representative and Regional Manager remained in on-going contact with the Gym Owner and Coach. The Gym Owner will have to provide you any further details as they control their orders exclusively. The order in question has been fulfilled.

• Initial Complaint

  Date:12/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The cheer gym my daughter attends in **********, ** ordered uniforms from this company in approx June/July of 2024. It's now December 2nd and we still don't have their uniforms. We have a competition this weekend and another next weekend and they have still not provided us with a delivery date for the products we purchased. I would like a full refund on our order AND delivery of the uniform since now the girls will be forced to compete without the uniforms that we paid for. Varsity should be embarrassed at their failure to deliver. A quick ****** search shows that Varsity is making a name for themselves at not being able to deliver as promised. Extremely disappointed in Varsity apparel.

  Business Response

  Date: 12/16/2024

  Thank you for bringing this to our attention. Orders cannot go into production until paid in full. Once the order is sent to Production, the anticipated time frame is calculated. While fittings may have happened much earlier, that will not ultimately dictate the production time. We appreciate your patience with this matter and urge you to remain in contact with your gym as they will have the latest available information.

  Customer Answer

  Date: 12/31/2024

  Please re-open this complaint, I was unable to respond in the 7 day timeframe due to the holidays.  I reject the businesses response in that they have still not provided a timeline for delivery or a discount on the items.  It is Dec 31st now almost a month since filing the complaint, there are 17 days until the next competition and we still don't have a complete uniform.  Pieces of the uniform have been trickling in since the date I filed my complaint but the team has been forced to compete without complete uniforms that we paid for.  Please provide an expected delivery date, a discount amount (we've now not had complete uniforms for 25% of our comps, 2 of 8), and an apology.  Thank you.  

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22628854
  
  I reject the businesses response in that they have still not provided a timeline for delivery or a discount on the items.  It is Dec 31st now almost a month since filing the complaint, there are 17 days until the next competition and we still don't have a complete uniform.  Pieces of the uniform have been trickling in since the date I filed my complaint but the team has been forced to compete without complete uniforms that we paid for.  Please provide an expected delivery date, a discount amount (we've now not had complete uniforms for 25% of our comps, 2 of 8), and an apology. 

   

  Thank you.  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 01/08/2025

  Since the Gym Owner is responsible for the ordering process and the overall account with **********************, it is our policy to refer individual team members back to the gym owner for additional information.  However, it looks like the outstanding items are due to arrive tomorrow. Please know the Varsity *** has been working closely with the Gym Owner to work through any issues, which did include Varsity providing free merchandise. We appreciate your patience with this matter and refer you to your Gym Owner for any additional details.

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address an ongoing issue with my purchase of the AEROSELT23 (Black) shoes, size adult 13, made on October 15th.Initially, I received my order promptly; however, the shoes delivered were the wrong size10 children instead of adult 13. I returned them as quickly as possible, as my daughter urgently needed the correct shoes for her upcoming competition. Unfortunately, the replacement order was also incorrect, as I received a size 13 child instead of the requested adult 13.I returned the second pair immediately and requested the correct size again. Due to these repeated errors, my daughter missed the opportunity to use the shoes for two competitions, causing unnecessary stress and inconvenience.Eventually, I received the correct size, but I was surprised to find two pairs of shoes in the package. I am now being invoiced for an additional pair of shoes that I did not authorize, requiring me once again to take time out of my schedule to address this error.Throughout this process, I felt that customer service did not provide adequate support or clear communication. Despite calling daily, I was repeatedly given the same unhelpful responses, leaving me frustrated and disappointed.I kindly request:Confirmation that I will not be charged for the additional shoes.Clear instructions on how to return the unauthorized pair, with all associated costs covered.An explanation of how these repeated errors occurred and assurance that measures are being taken to prevent such issues in the future.Thank you for your immediate attention to this matter. I hope for a swift resolution, as this experience has already been unnecessarily burdensome.

  Business Response

  Date: 12/03/2024

  Thank you for bringing this to our attention. We apologize for any inconvenience. It is never our desire to see this happen. However, we have issued the proper paperwork to remove this invoice. You should not receive any invoices moving forward. Keep in mind, anything printed with a date of 12/3 may still be received. Feel free to discard that information. Again, we apologize for this issue.

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** team my daughter cheered on did a group order. I placed my order, as I was told on 08/23/2024. The products didn't come in until THE END OF THE SEASON, and they were all the wrong sizes, so they were sent back. I requested a refund online, and was told I had to get in contact with the **** with absolutely ZERO GUIDANCE. At this point, it has been almost 3 months, and I just want the $142 refunded back to my card, as I never received these uniforms.

  Business Response

  Date: 12/04/2024

  Thank you for bringing this concern to our attention. This order was sent into production on 9/4 as the last payment was made on 9/3. An order must be paid in full prior to entering production. From there, all items shipped on or before their anticipated date of completion. In addition, the Varsity *** worked with the organization director to make sure the team had uniforms to wear.  Varsity provided complementary shell tops and a partial refund. The partial refund was issued to the card you used to make payment. We have attached the receipt to this response.

  Customer Answer

  Date: 12/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.  They did not issue a refund until I filed this and it was received.

  
  Sincerely,
  
  ***** *******

  *****************

  *****************

  
  

• Initial Complaint

  Date:10/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered and didnt receive complete order and received part of order when two games left

  Business Response

  Date: 10/28/2024

  Thank you for contacting Varsity Spirit Fashion. We are sorry to hear this. What is the order number associated with this uniform please? This will allow us to research this matter.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order for youth rec department was placed back in July for 95 girls. On August 27th, 2024, we received our uniform tops. We received only 94 out of the 95 tops. One size small top was missing for one of our Cheerleaders. We had notified our *** of the mistake and was advised that a new top would be made immediately and shipped out within 2 weeks. The mistake was on varsity side as our order was confirmed for 95 and only 94 were received. Well, it is now September 24th, 2024, and we are in our 4th week of the season, and we still have no top for our Cheerleader. I have made multiple calls to our *** regarding this situation and multiple calls to Varsity's 800 number along with their corporate number and I only get told we have to speak to our ***. ** this point both our *** and Varsity has been unhelpful, and it is unacceptable that our Homecoming is approaching, and we still do not have a uniform top for one of our Cheerleaders. We have been having to ****** and switch top between other girls on other teams and at this point we are no longer accepting no answer as an answer. I would like someone who can actually rectify this situation to contact me, and I would like to be refunded for the cost of the uniform considering this cheerleader will be without a top for more than half the season. It is also unacceptable to have her stand out on a field with her team and be the only girl not in uniform because of the mistake this company made and their refusal to expedite to fix this situation.

  Business Response

  Date: 09/30/2024

  Thank you for bringing this concern to our attention. It is never our intention to have any issues with a delivery. Many of our products are made-to-order which means they are made from scratch. This process typically takes anywhere from 4-6 weeks or longer during peak times of the season. The tops shipped on 8/24 and delivered on 8/***** a business of completely customized garments, upon receiving items, we always encourage customers to inspect their deliveries. This allows for resolution to be made as soon as possible, in case of an issue. The representative received notification late in the evening on 9/3. It looks like the representative immediately entered a remake for a shortage first thing on 9/4. In addition, they sent an in-stock top free of charge, so the athlete would have something in the interim. The remake is currently in production with an anticipated date of 10/4 for completion. While this is not a guaranteed date, it is an estimate. We will not have a definitive date until Production posts a ***** tracking number. We have also confirmed the **** has been in constant contact regarding any and all updates. We appreciate your patience and understanding as we work to complete and ship this order as soon as possible.