Customer ReviewsforBinswanger Glass

I find it hard to believe the poor reviews were for service received at the Binswanger Glass on ************* in *******. Yesterday I went to this location needing assistance in the repair of a shower door. Both gentlemen in the store were gracious, courteous and patient as I "tried" to explain the trouble I was having with the door. They went out of their way to listen and give clear, concise directions on how to make the repair. This was not a big ticket sale, but they gave their attention as if it was. Well, I walked away a fan and intend to share this experience with as many people as possible.

We were quoted $50.00 to give us an estimate on window glass replacement (size: approx. 29"x28"); they stated the $50.00 would be applied to the price of the glass replacement when we had the work done. The quote came in at $475, which we thought was high, so we got an estimate from another glass company. When we contacted Binswanger, they said they do not refund the $50.00 because this covers the price of have the "quote" done!!! We tried to stop payment through our credit card and they said the company was paid the night of the quote!!Most businesses make clear if there is a charge for an estimate; most businesses do not charge for giving an estimate.We would not recommend this company to anyone and they should not have a good BBB rating. (1) They ran the charge thru our credit card before hearing from us whether we wanted them to do the work and (2) Refused to return the $50.00 when we asked that they not charge our credit card.

I was road tripping to ******, ** during June, 2022. A rock chipped my windshield, a crack formed across its middle; it had to be replaced. Only in town a few days, I needed it replaced quickly, and Binswanger agreed. The quote was about $360.00 for a 2014 **** Focus, seemed a bit steep, but I was in a hurry. The customer service, product, and installation were all terrible. They removed the broken windshield and called me to say that the new windshield was scratched, and could I wait a few more days for another one. I could not. I tried to haggle the price but the receptionist was unhelpful. She said a supervisor would call me. My phone rang and a man said, "I'm ____ from Binswanger, but I don't know why I'm calling you." I explained the situation and tried to work out a new price. He told me that the scratch was about two inches long, superficial, and over the rear-view mirror so I wouldn't really see it. He only agreed to take approx. $60.00 off of the price. When I picked the car up, the scratch was directly over the driver's view out of the windshield and about eight inches long. I was pretty irritated, but again thought "well, things happen." Then, I encountered the cashier. She quoted me the original price with no discount - clearly there was no internal communication at this office. I informed her of the scratch and she spent about 10 minutes trying to decide what to do. She finally came up with a flat $300.00 charge, and made a statement of what an amazing discount this was - told me that it was about a "61% discount." We briefly discussed what a 61% discount actually was and then she ended the discussion saying, "Well, I don't bother myself with all of that." So, the cashier can't be bothered by math, the supervisor has no clue why he makes calls, the receptionist can't answer basic questions, and finally (I didn't notice this one until I got in my car to drive away), the installers left black fingerprints all over the inside of my headliner.