We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Gold's Gym has 17 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Gold's Gym

              1713 Old Fort Pkwy Murfreesboro, TN 37129-3338

              BBB Accredited Business

            • Gold's Gym

              390 Needmore Rd Clarksville, TN 37040-6640

              BBB Accredited Business

            • Gold's Gym

              10708 Kingston Pike Knoxville, TN 37934-3007

              BBB Accredited Business

            • Gold's Gym

              785 Highway 321 N Lenoir City, TN 37771-6502

              BBB Accredited Business

            • Gold's Gym

              888 South White Station Road Memphis, TN 38119

            Business ProfileGold's Gym

            Fitness Center
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            To avoid delays, please include Gym location including street, city and state on Step 2 of the form when submitting your complaint.
            See all additional business information

            Contact Information

            1713 Old Fort Pkwy

            Murfreesboro, TN 37129-3338

            Get Directions
            Visit Website
            (615) 956-6016

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.57/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            33 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/21/2014

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Products & Services

            Gold's Gym is redefining fitness with personalized transformation plans, state-of-the-art equipment, digital training options, certified personal trainers, and a diverse group exercise program.

            Business Details

            This is a multi-location business.

            Find a Location

            Gold's Gym has 17 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Gold's Gym

                1713 Old Fort Pkwy Murfreesboro, TN 37129-3338

                BBB Accredited Business

              • Gold's Gym

                390 Needmore Rd Clarksville, TN 37040-6640

                BBB Accredited Business

              • Gold's Gym

                10708 Kingston Pike Knoxville, TN 37934-3007

                BBB Accredited Business

              • Gold's Gym

                785 Highway 321 N Lenoir City, TN 37771-6502

                BBB Accredited Business

              • Gold's Gym

                888 South White Station Road Memphis, TN 38119

              Location of This Business
              1713 Old Fort Pkwy, Murfreesboro, TN 37129-3338
              BBB File Opened:
              10/19/2009
              Years in Business:
              15
              Business Started:
              2/1/2009
              Business Incorporated:
              7/22/2010
              Accredited Since:
              8/21/2014
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              73
              Alternate Business Name
              • Tennessee Fitness, LLC
              Business Management
              • Mr. Andrew Davis, Owner
              • Mr. Ryan Calicott, Manager of Operations
              • Ray Trott, Billing Director
              Contact Information

              Principal

              • Mr. Andrew Davis, Owner

              Customer Contact

              • Mr. Andrew Davis, Owner
              • Mr. John Davis, CFO
              • Mr. Robert Dennis, General Counsel
              • Mr. Ryan Calicott, Manager of Operations
              • Mrs. Elizabeth Davis
              • Allison Oran, Marketing Manager
              • Ray Trott, Billing Director
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Need to get in shape? BBB has tips for joining a gym

              Customer Complaints

              33 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/09/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              I have gone into the ********************************* gym location several times to cancel my membership. I live an hour and a half away so it is out of my way each time. Every time I have gone in they have said a manager is not there, therefore I am unable to cancel. Not to mention, the woman working the desk this afternoon was just watching videos on her phone both times I went in and didnt not acknowledge me to which I had to say something to get her attention.
              Read More
              Read 32 More Complaints

              Customer Reviews

              7 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Wayne T.

              08/08/2024

              Gold gym is a Scam, don't ever get a contact they will just say you did this in that and then they won't ever answer the phone or answer the email you send them to cancel or doing thing about it. They will send you to other email with no phone number. They will make you pay 18% of it to cancel. Just a stupid way to do business.

              Gold's Gym Response

              08/09/2024

              Hi *****, I requested the personal training department to forward your email thread to review. It looks like there have been 17 emails exchanged between you and the personal training department. There are no unanswered emails within your thread, so I'm not sure what you are referencing when you say your emails have gone unanswered. I see that you signed up for a 1-year agreement on 06.11.2024, with a copy of your signed contract emailed to the address on file within 24 hours of enrollment. All agreements have a 3-day rescind period, once the grace period has lapsed, the member is required to follow cancellation policy as outlined in their agreement terms. When you requested to cancel on 07.23.2024, your contract was out of the 3-day grace period which is why the cancellation policy was explained as a 30-day notice plus 18% of the agreement term. From the information I have collected, I do not see an absence of response or an error in the creation of your PT package. Please note that personal training packages are only available as 1-year agreements, there are no option for single month or 'month to month' pricing.

              Customer Response

              08/14/2024

              Why delete my comment when you know your employees are wrong They are the one's who this about the personal training. They said that you can cancel any time with no fees. No, nothing. They never said I had to sign up for a 12 month program. For the personal training, so again you are wrong and that is stupid and you don't understand multiple people. Go look on your website and you can see many. Many, many people saying that you're screwed them over.

              Customer Response

              08/15/2024

              Lucas G. Collections Manager Gold's Gym Tennessee Is the personal training people? You have to call for collection and won't listen to you when you need you try to say that even the trainers told you that the people been scanned by them and that a 12 year agreement is always the fact, but they won't tell you that when you're singing the papers they say. That you get a 3 day period but never heard anything about it. This place is a total scam. They don't listen they don't want to talk about anything just call you a liar and move on.
              Read 6 More Customer Reviews

              Local BBB

              BBB of Middle Tennessee

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.