Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2019 I purchased a townhome from Ole South Properties at ********************************************************************, this property came with a 5 year structural warranty later that year I filed a work order with Ole South to repair a piece of trim molding that was bowing out from the wall. On October 21, 2022, I sent a work order in because I had noticed that the stairs in the townhome were separating from the wall on both sides of the stairs. I have also noticed trim on the same wall separating, I filed the work order per Ole South policy. It immediately came back with a notice stating to give them 24 hours to reach out to me. I did not get any response within the ********************** November of 2022 I called Ole South to follow up on the work order and was told by the lady that answers the phone that someone would reach out to me within 24 hours I advised her that it had already been a few weeks already and she advised to wait the 24 hours. So, I waited again. I gave it another 2 weeks and called them back; the same lady answered the phone and I advised who I was, and I was calling again. She asked for an address and i proceeded to let her know it and she advised she would give it to the rep when they arrived back in the office, and I would receive a call. Again, I waited till February this time, I called back to Ole South on 2-7-2023 and again it was the same lady who answered the phone I told her who I was and she advised that the work order had been closed out and resolved and I said to her that no one contacted me or even came to look at the damage, I advised that it was possible that the blasting that they built these townhomes by has caused structural damage, she advised I need to file another workorder I asked why I needed to file another one since the first one has not been taken care of, She advised it was policy, I advised I would send another workorder. One 2-8-2023 I received an email form Ole South with an attached file containing a blasting complaint

  Customer Answer

  Date: 02/15/2023

  I was sent a How to file a blasting complaint  procedure, I called the Fire Marshalls and spoke to them concerning this I was advised she was not sure what they can do, she advised they can file a complaint to see if the business is within compliance but that's all they can do, I advised them to go ahead and file it that way Ole South could not come to me and say I did not follow protocol. I feel that Ole South is not wanting to honor their 5 year structural warranty and have attempted through other actions to avoid it, They have not called me concerning this and they have not been out her to even look at the damage. 

  Business Response

  Date: 02/20/2023

  One of our ************* Technicians met with the homeowner this morning.  After reviewing the issue, it was determined, and the homeowner agreed, that there is not a structural issue.  There are some small repairs to the carpet that need to be made, which we have agreed to do.  This should resolve the issue.

  Customer Answer

  Date: 02/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I agreed to letting the company attempt to rectify. This visit was recorded through my cellphone, it was stated to me that it was not structural I did not agree that it was not structural, I agreed to allow them to see if they could find a solution to fixing it. 
  
  Sincerely,
  
  ***********************