Reviews
34 Customer Reviews
Review from Juan G.
5 stars06/06/2024
Ole South customer service goes beyond and above All warranty claims were covers on time as stated on the contract which is good, but even after warranty expired they keep providing and excellent customer service, this time they helped me on having a issue repaired even after warranty was expired Thank you Ole SouthReview from Colby M.
4 stars11/16/2022
Cole from Ole south is what keeps this place going. We originally had 'Aaron' he was terrible, lied and was just plain right not good! However the saving grace for Ole south is 'Cole.' He returns phone calls, is friendly, gets things done and is a hard worker. He's responsive and takes things serious when you tell him. We bought our home in Spring Hill TN. 2/2022. Aaron did the final walk through and basically told us nothing could be done to fix things we pointed out. His exact words were 'you get what you get.' Thank the heavens for Cole because he's been helping us fix any and every issue we have and is keeping ole south great reputation alive!
Ole South Properties, Inc. Response
11/17/2022
Thank you so much for your kind words regarding Cole and his attention in working through issues regarding your new home. We appreciate your taking the time to share your experiences and are very glad you chose Ole South for your new home.Review from Savka
5 stars08/11/2022
Wonderful builder! I will only buy an Ole South Home.
Warranty department is top notch! David and Casey at the warranty department are the best.
Highly recommend buying a OleSouth Home!Customer Response
03/20/2024
OleSouth is truely the best home builder! Once you buy a home from OleSouth, they really do take care of you. Big shoutout to David!!! He is OleSouth's warranty manager and talk about fantastic warranty service. He is highly professional, communicative, and hard working! Thanks for all you do!! Love my OleSouth home!!Ole South Properties, Inc. Response
06/07/2024
Thank you so much for this! We really appreciate your taking the time to share your thoughts and your experience in owning your new Ole South home.Review from Esther C
1 star07/13/2022
We bought our home from Ole South because we thought they would stand behind their work. Sadly, that is not the case. We discovered some faulty work after the builder warranty expired. We thought Ole South would have at least sent someone out to look at the issue. We contacted a roofer to look at the situation and he noticed the shoddy job on how the roofing tiles had been laid and secured. When strong winds blow... as they do in Middle Tennessee... it blows aside our roofing tiles to allow moisture to enter our home. Ole South politely brushed us off since the contractor warranty is expired. It is disappointing to know that Ole South does not stand behind their product.Ole South Properties, Inc. Response
07/14/2022
Our workmanship warranty is one year. The roof of this home has been through 4 years of weather to include heavy rain, high winds, extreme temperatures and other weather factors that can cause roofing issues. If the roof were improperly installed, problems would have surfaced way before now, 4 years later. The appropriate call to have made should have been to the insurance carrier on your home. Most insurance policies cover roofing issues caused by weather events.Customer Response
07/14/2022
The professional roofer we hired indicated this was faulty construction by Ole South.Ole South Properties, Inc. Response
07/15/2022
You should have called your insurance carrier, who would have handled everything to include contacting the builder if it was faulty workmanship.Review from Dedrick T.
5 stars05/26/2022
Stephen was absolutely amazing through the entire process! He made us feel comfortable and at ease with everything!Ole South Properties, Inc. Response
05/31/2022
*******, thank you so much for taking the time to recognize Stephen. We appreciate it a lot and are glad you chose Ole South for your new home!Review from Ashley L.
5 stars05/11/2022
Ole South has been awesome throughout the entire home building process. I have only been here for a month but I love my new home.Review from John M.
5 stars05/06/2022
Amazing experience for a first time home buyer would do it again!!Ole South Properties, Inc. Response
05/09/2022
Thank you so much for choosing Ole South for your first home! We appreciate your kind words and are glad you are happy!Review from Frank C
5 stars04/29/2022
Everything was above and beyond my expectations! There was no confusion about the process, all my questions and concerns were answeredGreat experience!!Ole South Properties, Inc. Response
05/02/2022
Thank you so much for taking the time to share your experience! We are so appreciative that you chose Ole South!Review from Nekeisha P.
5 stars04/28/2022
I would like to thank Casey with Ole South for repairing my homes siding. He was a huge help.Ole South Properties, Inc. Response
05/02/2022
Thank you for recognizing Casey! We appreciate your choosing Ole South.Review from Leslie A.
5 stars04/22/2022
Excellent company to work with. Casey the project manager for our house was super easy to work with. I highly recommend OleSouth.Ole South Properties, Inc. Response
04/25/2022
Thank you so much for your kind words! We appreciate your choosing Ole South.
Customer Review Rating
Average of 34 Customer Reviews
Contact Information
Want a quote from this business?
Get a Quote
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.