Complaints

• Initial Complaint

  01/05/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Transaction 1-1-2025.Reservation made with this hotel in advance. Upon check-in, I was given a downgraded room without being told. When I got to my room, I discovered it was the wrong room. I called the front desk and was told the King deluxe room was not available. I specifically booked this special room 2 weeks prior because of the kitchenette and stove. I returned to the front desk and stated I was not paying or staying in a room that wasn't what I specifically reserved. They refused to return my money and would not let me speak to the manager. I called back the next day, explained the situation, and again denied from speaking to the manager.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Baymont Inn at ************** in ********* by the name of ***** denied my request for changing my date or giving me a refund right after I notice I made a mistake and tried calling right then and there to change the date and they wouldn't. ********* said they wrote it off as a no show and wouldn't change the date or give me a refund. I want my money back because I feel like that is not right at all.

  Customer response

  07/18/2024

  I have not heard from the company and I am not satisfied with their services.

• Initial Complaint

  06/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Property location: Baymont Inn *********************************************************************** location.On Saturday, June 22, 2024, at approximately 11:15 AM, a distressing event took place. While I was getting dressed in our room, I heard two short knocks on the door. Before I could respond, an individual claiming to be the "manager" used a key to attempt to enter the room. Startled, I shouted, "Who is it and what do you want?" The person, who was not wearing any identification or branded uniform, finally stated that she was there to "check the smoke detectors" and instructed me not to yell at her. She further claimed that she knocked and received no response, which is untrue as I had not been given adequate time to answer. This unexpected intrusion was extremely alarming and led to a heated exchange, though I remained respectful and did not use any inappropriate language. Despite this, she declared that our reservation was canceled and that we needed to leave the property immediately. When I went to the front desk to clarify the situation, a young man informed me that the decision was final as she was the manager. Given that my three African American young adult sons were staying in the room next door, I believe this incident may have been racially motivated. Her suggestion to call the police to "deescalate" the situation, which she had caused, was particularly alarming. This could have had dire consequences, especially in the current climate where racial tensions are high. Moreover, as a survivor of sexual assault, having someone enter my room without notice was extremely triggering and showed a complete disregard for my privacy and safety. I am deeply disturbed by this experience and the apparent pattern of behavior exhibited by the manager in question. I urge you to conduct a thorough investigation into this matter and address this unacceptable conduct.

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