ComplaintsforToyota of Murfreesboro
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Complaint Details
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Initial Complaint
10/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We sold our VW Jetta 2018 to Toyota of Murfreesboro, ** . Almost a month has passed and they still owe us money. The dealer promised to give us a check for they car we sold to them but as for now we never received .Business response
10/17/2022
We purchased the vehicle on 9/23/22 and paid it off on 9/23/22. We have yet to receive the title therefore can't release any funds until the bank sends us the title.Customer response
10/17/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response . That is not what we were told 09/23 or on the phone. We will leave this case open as you said no title received yet . ThanksInitial Complaint
09/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Collected a deposit of $1000 that I was informed was refundable. Requested a refund and they are now refusing stating I was informed this was non - refundableBusiness response
09/19/2022
Business Response /* (1000, 5, 2022/09/12) */ Deposits on used vehicles are non-refundable and a form is signed stating this. However, the customer has gotten this refund back.Initial Complaint
06/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
To whom it may concern, On March 2nd of 2022, I was in a car accident while on the way to work and my car was totaled. On March 4th, my husband and I went to the Toyota Dealership in Murfreesboro ********* and found a vehicle! We left that day and it has been nothing but an absolute nightmare since then... It is June 19th of 2022 and we still do not have the title for our vehicle and the temporary tags are expired( this is the 3rd set of tags), so I am unable to drive the car ( that we are still currently making ON TIME payments for). I am driving a rental, because I have to go to work and the dealership has made it clear that there is nothing they can do for us. I have gone back several times for replacement temporary tags and I understand the world is still reeling from the effects of *****, I did find their lack of empathy absolutely infuriating. I called and spoke with the AGM of that dealership ( Charlene *******) and she said this was the first she was hearing about my issue with getting a title and she'd "look into it"; but was off the next 3 days....She did not offer to assist me in any way and said "if you get pulled over for expired tags, bring me the ticket"...I was absolutely shocked that she wouldn't offer me dealer plates or something off the lot, as this an error on their end, not mine. My husband and I have hired an attorney and have a rental....So now, the vehicle is gathering dust in our garage and we are paying $ *** every month, plus $*** weekly for the rental and attorney fees on top of all of that. Toyota of Murfreesboro has still not reached out and we do not have the title. There is absolutely zero excuse for their lack of professionalism, in this matter. Toyota of Murfreesboro needs to be ahead morally and legally accountable for their actions and I truly hope no one gets scammed by this disaster of a dealership! Thank you for your time, ****** ***** & ******* ****** We can be reached at this email and : **************@yahoo.comBusiness response
07/05/2022
Business Response /* (1000, 5, 2022/06/27) */ Due to unforseen complications, it has taken us longer to register the vehicle than expected. The vehicle is now registered and the tags have been given to the customer. The title will be sent by the state to the lienholder. We have reimbursed the customer for the rental bill on the vehicle that they rented. We are sorry for any inconvenience this has caused the customer.Initial Complaint
05/06/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My Vehicles electronic control unit failed due to a recall, this could have resulted in the injury and or death of me and my family. Toyota of Murfreesboro refuse to fix the recall per federal law guidelines and also refused to reimburse me for the factory covered tow, the ********* consumer protection office through the ******** ********* office tried to resolve my issue but was unable to do so, due to the controller of Toyota of Murfreesboro ***** ****** reporting deceptive and false information to the agency while also not taking their office seriously in resolving this issue, furthermore they have also lied to ******. The vehicle had mechanical work performed on it but instead of having reported it with integrity like they did when it's windshield was replaced, they used the same invoice from my last oil change to cover up the recall by making it look as if it was a another oil change after **** miles, if you notice the invoice numbers and the mileage is the same but two different dates, the second invoice however they left the service work order code on it. The controller ***** ****** is now starting to send me Car Wash coupons, and factory warranty alert cards, that is harassment considering the situation at hand. I'm starting to come to the conclusion that I **** have to file a civil warrant against the owner **** *******.Business response
05/10/2022
Business Response /* (1000, 5, 2022/05/09) */ There isn't nor has there ever been a recall on the 2020 ******* in question. I have numerous times provided this information. We do not report to ******. This has also been explained to Mr. ******. ***** ****** nor Toyota of Murfreesboro sends out factory warranty alert cards. This is a company, not related to Toyota of Murfreesboro trying to have the owner purchase a vehicle warranty. Consumer Response /* (3000, 7, 2022/05/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is obvious that my case was not reviewed by the owner or that I was not taken seriously. There was a car wash coupon mailed with my maintenance refund check. My next step is to file a ***** warrant to small claims court against the owner. Dealerships do report work to ******. that is how they get their info in the first place. ****** told me so. If not sued, that car **** get someone killed over a recall. Business Response /* (4000, 9, 2022/05/10) */ There is not a recall on this vehicle.Initial Complaint
02/20/2022
- Complaint Type:
- Order Issues
- Status:
- Unresolved
I purchased a 2019 Toyota ****** in October, 2021. In February, 2022, it was discovered that the truck had no spare tire. This truck was still under warranty when purchased. Also, at the time of purchase, the service department missed the fact that one tire had a nail (I had that repaired just days later) and the ******* cover blew off two days after purchase, so was clearly not properly installed. This points to unreliability of the service dept. I have called multiple times. The manager put my salesperson to work to find a used spare, with no results after several days. The manager will not return my calls. I do not believe this truck was given to me with a spare. Between the sales price of the truck, and the money made on my trade (literally thousands of dollars) they have profited enough to provide me with a spare tire. It would be nice to have a ******* cover as well.Business response
04/08/2022
Business Response /* (1000, 9, 2022/03/04) */ We performed a used vehicle inspection on July 26,2021 and there was a spare tire in the vehicle however we are trying to locate a spare tire for the customer. This vehicle was purchased some months ago and we are just hearing about the ******* cover. At this time we don't feel that replacing the cover would be our responsibility. Consumer Response /* (3000, 14, 2022/03/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would like to hear from them exactly when they will "find" a spare tire.
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Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.