Complaints

This profile includes complaints for Toyota of Murfreesboro's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Toyota of Murfreesboro

  3434 Bill Smith Dr Murfreesboro, TN 37129-4180

• 

  Toyota of Murfreesboro

  505 S Flagler Dr Ste 700 West Palm Beach, FL 33401-5946

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a bolt fall out of my 2024 Toyota Camry (VIN *****************) that is under warranty, millage is ***** miles. My daughter drives the car. She noticed the bolt was missing when she hit a pot hole (that did no damage to the car or wheel/rim), but she heard a rubbing sound. When she got out to look she saw the plastic in the wheel well was rubbing the tire and the bolt was missing. I expect this should be covered under warranty as a bolt should not just fall out of a car that is still under warranty. I believe the bolt was already missing and by hitting the pot hole it caused the plastic piece to pop out. They are refusing to cover under warranty, because she admitted she hit a pot hole. Pot holes are imminent when you drive a vehicle, I cannot fathom how its considered acceptable for a bolt to fall out even if she did hit a pot hole. My requested outcome is for Toyota to replace the bolt at no charge, under the warranty.

  Business Response

  Date: 02/24/2025

  Warranty would not pay for damage done to a vehicle caused by hitting a pothole. However, I'm certain that our owner took care of this situation free of charge so I'm not sure why the complaint.

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The owner reached out the Monday after I filed the complaint. Repair scheduled for today 2/28/25.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2024 ******* from this dealership and there was damage to the vehicle that was POORLY repaired and NOT disclosed to me. I quote from a collision center: "As we spoke about yesterday, this vehicle you purchased has definitely been repaired in the past.Damaged trim moldings, hitch, rub marks and wear on painted areas from poor fitment and/or prior damage, gaps from poor fitment, overspray on the underside plastic panel that wouldn't have been attached to the rear bumper when painted from the factory and the main thing is no seam sealer on the lift gate. They come from the factory already seam sealed but when we replace a lift gate, door panel, hood, etc.. they don't come seam sealed and we do it before we paint it."There are numerous pictures or damages and issues that were not told to me. I am paying a premium for this car and it has been poorly fixed and damaged in the past. I have spent numerous hours and resources to purchase this vehicle and I want this situation rectified.

  Business Response

  Date: 01/06/2025

  We are unaware of any damages to the vehicle. The ****** would be the only way we would have knowledge of any body damages and it states there aren't any accidents or damages. The ****** was signed by the customer and is attached.

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22704728
  
  I am rejecting this response because:

  it is unacceptable to receive a car and sell it in this condition. Of all places a DEALERSHIP will find this damage with a multipoint inspection and know something happened. At this point the hatch does not even close properly from this damage. When I asked about the details of where the vehicle came from the salesman told me that was privileged information which tells me in hindsight that you were hiding something. I want to at least be reimbursed for my time and effort to go all the way to ********* and drive back 13 hours with a vehicle I am paying a premium for. The plane tickets for me and my girlfriend were ******  

  I would like to be reimbursed then I could leave this as resolved 

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was promised a second key fob no longer than 6 weeks after purchasing a new vehicle. It was purchased last week of March 2024. August 25th still do not have it. Called the dealer and corporate headquarters and was told that they have know idea when I will receive my key fob.

  Business Response

  Date: 09/04/2024

  According to our records Toyota Motor Comany will be sending letters to customers sometime in September for the second Smart Key.

  Customer Answer

  Date: 09/14/2024

   
  Complaint: 22192732
  
  I am rejecting this response because:

  I have called Toyota company directly within the past 30 days and they have told me that they could not even tell me a date and time that the matter would be rectified because my vehicle type, Toyota Tundra, was not scheduled any time in the near future according to their records for extra keys to be made.  I think the company Toyota of Murfreesboro lied by saying it would be calling me in the month of September.  Had I know that I would have had to wait 6 months or more to get an extra key for an $80,000 vehicle I would have most likely made a different decision and purchased another brand of vehicle.  The salesman from Toyota of Murfreesboro promised me that I would have the key within 6 weeks after purchase.  Very frustrating!!!  I want people to know before purchasing a vehicle from this dealership, that they are not trustworthy and will tell you anything to get you to buy a vehicle from them.   
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 10/31/2024

  This recall became available on 10/28/24. The customer can call the service department and set up an appointment to get the key.

  Customer Answer

  Date: 11/13/2024

  The matter has been resolved

• Initial Complaint

  Date:10/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sold our VW Jetta 2018 to Toyota of Murfreesboro, ** . Almost a month has passed and they still owe us money. The dealer promised to give us a check for they car we sold to them but as for now we never received .

  Business Response

  Date: 10/17/2022

  We purchased the vehicle on 9/23/22 and paid it off on 9/23/22. We have yet to receive the title therefore can't release any funds until the bank sends us the title.

  Customer Answer

  Date: 10/17/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Thank you for your response . That is not what we were told 09/23 or on the phone. We will leave this case open as you said no title received yet . Thanks

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Collected a deposit of $1000 that I was informed was refundable. Requested a refund and they are now refusing stating I was informed this was non - refundable

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/09/12) */ Deposits on used vehicles are non-refundable and a form is signed stating this. However, the customer has gotten this refund back.

• Initial Complaint

  Date:06/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern, On March 2nd of 2022, I was in a car accident while on the way to work and my car was totaled. On March 4th, my husband and I went to the Toyota Dealership in Murfreesboro ********* and found a vehicle! We left that day and it has been nothing but an absolute nightmare since then... It is June 19th of 2022 and we still do not have the title for our vehicle and the temporary tags are expired( this is the 3rd set of tags), so I am unable to drive the car ( that we are still currently making ON TIME payments for). I am driving a rental, because I have to go to work and the dealership has made it clear that there is nothing they can do for us. I have gone back several times for replacement temporary tags and I understand the world is still reeling from the effects of *****, I did find their lack of empathy absolutely infuriating. I called and spoke with the AGM of that dealership ( Charlene *******) and she said this was the first she was hearing about my issue with getting a title and she'd "look into it"; but was off the next 3 days....She did not offer to assist me in any way and said "if you get pulled over for expired tags, bring me the ticket"...I was absolutely shocked that she wouldn't offer me dealer plates or something off the lot, as this an error on their end, not mine. My husband and I have hired an attorney and have a rental....So now, the vehicle is gathering dust in our garage and we are paying $ *** every month, plus $*** weekly for the rental and attorney fees on top of all of that. Toyota of Murfreesboro has still not reached out and we do not have the title. There is absolutely zero excuse for their lack of professionalism, in this matter. Toyota of Murfreesboro needs to be ahead morally and legally accountable for their actions and I truly hope no one gets scammed by this disaster of a dealership! Thank you for your time, ****** ***** & ******* ****** We can be reached at this email and : **************@yahoo.com

  Business Response

  Date: 07/05/2022

  Business Response /* (1000, 5, 2022/06/27) */ Due to unforseen complications, it has taken us longer to register the vehicle than expected. The vehicle is now registered and the tags have been given to the customer. The title will be sent by the state to the lienholder. We have reimbursed the customer for the rental bill on the vehicle that they rented. We are sorry for any inconvenience this has caused the customer.

• Initial Complaint

  Date:05/06/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Vehicles electronic control unit failed due to a recall, this could have resulted in the injury and or death of me and my family. Toyota of Murfreesboro refuse to fix the recall per federal law guidelines and also refused to reimburse me for the factory covered tow, the ********* consumer protection office through the ******** ********* office tried to resolve my issue but was unable to do so, due to the controller of Toyota of Murfreesboro ***** ****** reporting deceptive and false information to the agency while also not taking their office seriously in resolving this issue, furthermore they have also lied to ******. The vehicle had mechanical work performed on it but instead of having reported it with integrity like they did when it's windshield was replaced, they used the same invoice from my last oil change to cover up the recall by making it look as if it was a another oil change after **** miles, if you notice the invoice numbers and the mileage is the same but two different dates, the second invoice however they left the service work order code on it. The controller ***** ****** is now starting to send me Car Wash coupons, and factory warranty alert cards, that is harassment considering the situation at hand. I'm starting to come to the conclusion that I **** have to file a civil warrant against the owner **** *******.

  Business Response

  Date: 05/10/2022

  Business Response /* (1000, 5, 2022/05/09) */ There isn't nor has there ever been a recall on the 2020 ******* in question. I have numerous times provided this information. We do not report to ******. This has also been explained to Mr. ******. ***** ****** nor Toyota of Murfreesboro sends out factory warranty alert cards. This is a company, not related to Toyota of Murfreesboro trying to have the owner purchase a vehicle warranty. Consumer Response /* (3000, 7, 2022/05/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is obvious that my case was not reviewed by the owner or that I was not taken seriously. There was a car wash coupon mailed with my maintenance refund check. My next step is to file a ***** warrant to small claims court against the owner. Dealerships do report work to ******. that is how they get their info in the first place. ****** told me so. If not sued, that car **** get someone killed over a recall. Business Response /* (4000, 9, 2022/05/10) */ There is not a recall on this vehicle.