Business Profile

Ready Mixed Concrete

Smyrna Ready Mix Concrete, LLC

Headquarters

Complaints

This profile includes complaints for Smyrna Ready Mix Concrete, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

31 total complaints in the last 3 years.
11 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was driving I-24 West near **************** when truck 741's loose rocks practically jumped from the truck bed itself and put multiple chips in my brand new windshield, along with another vehicles. The driver pulled over and was very rude, running his fingers over my windshield and asking if I had a camera to prove it. I contacted the company immediately when it happened and there was a supposed contact of the 'Safety Manager'. I have had no contact or response from this manager. This occurred at 7:16AM on a busy highway. Hopefully *** makes this specific employee perform better safety checks especially because people can no longer afford to take the brunt of making repairs from an apparent multimillion dollar company.
Business Response
Date: 04/01/2025
This issue has been resolved internally by our safety team.
Initial Complaint
Date:02/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2/25/25- is when this incident happened, so I am reaching out due to lack of communication of the company, and the training that they may not have in place. So, the ** working at my house ordered the concrete and the remainder of his guys do not clearly speak English, with that being said maybe some miscommunication happened between them not sure. But what I do know is the camera footage from the truck (the company says) shows the guys giving motion to move up. I do not know, as I was working but there is a blame game going on between them, and I am very disappointed on the communication and ownership from ***. The owner of the ** company has offered, to help repair and fix already and all SRM did was fight to get out of it when part of the problem was their driver. He was on the phone playing with that as well as not being able to quite understand the guys working, but as a driver driving a 30k truck, you would think that it would be part of their training to enforce they get out of the truck and simply ask a question or two like where can I drive?, or like maybe if there is a septic tank or not. Right now, I have small children and tank is wide open. I have placed a piece of plywood over the whole for now. But this could be a safety, and an environmental impact. Please help to get this resolved.
Business Response
Date: 03/12/2025
We have sent the BBB a link to the surveillance video from the job site in which the contractor motions the operator to pull around the house along the path already set by the contractors vehicles. We also attached the signed ticket which releasing *** of liability of damages to the property after leaving the curb.
Initial Complaint
Date:02/01/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 31, 2024 *** was delivering concrete to my home and drive was told to stay put driver decided to driver over my lawn and sidewalk creating significant damage to the lawn and sidewalk. When contacting them they ***** much ignore all phone calls and messages till I finally got the number to corporate and complaint to the *** about what had happened and he did nothing the area manager to *** also didn't care and said they were not going to fix the damage that they caused. They need to fix the damage
Business Response
Date: 02/19/2025
Smyrna Ready Mix Concrete, LLC (SRM) denies any responsibility for damages to the property. Security camera footage from the homeowner shows the customer meeting our truck on the road, signing the delivery ticket, and granting permission for the operator to enter the property. By signing, the customer also acknowledges that *** is not liable for any potential damage.
The video further shows the customer directing our operator to access the property by driving over the sidewalk into the front yard. Both the signed ticket and the security footage are attached as evidence in support of this response.
Video: 1st.MOV

Customer Answer
Date: 02/19/2025

Complaint: 22886303

I am rejecting this response because. I have to give him permission to go over my grass all my sidewalk they're trying to avoid paying for the damages that they caused I will not rest till this is fixed.

Sincerely,

******* ***** **
Business Response
Date: 02/20/2025
I attempted to attach an MP4 file to a complaint response, but Im not sure it went through.

Here is that link to the video for your reference: 1st.MOV

Here is our response to the complaint as well:

Smyrna Ready Mix Concrete, LLC (SRM) denies any responsibility for damages to the property. Security camera footage from the homeowner shows the customer meeting our truck on the road, signing the delivery ticket, and granting permission for the operator to enter the property. By signing, the customer also acknowledges that SRM is not liable for any potential damage.

The video further shows the customer directing our operator to access the property by driving over the sidewalk into the front yard. Both the signed ticket and the security footage are attached as evidence in support of this response.

Thank you!

Customer Answer
Date: 02/20/2025

Complaint: 22886303

I am rejecting this response because, the driver was told in the surveillance that wheelbarrows would be coming to the driver regardless of signature it's common sense not to know to run over someone's grass and sidewalk. As I stated before *** is responsible for the grass damage so I work damage.

Sincerely,

******* ***** **
Business Response
Date: 03/04/2025
Our mixer operator reported the following statement:
"On December 31, 2024 when I arrived at the job site, one of the crew members told me where I should position the truck to deliver the concrete. So I indicated to him that there was a risk of cracking the sidewalk, so I asked him to sign both the square box, the receipt, and the release of liability for property damage. Once the owner of the property saw that the concrete was broken, he told me to take the truck out."
The video is consistent with the operator's testimony. The ticket was signed, and it is attached here.
The customer signed the property damage release on the ticket agreeing to the following language printed on the release: It is the policy of Smyrna Ready Mix Concrete to Guarantee Delivery to the curb only. We will not be held responsible for towing bills for stuck trucks not on public roadway, damages to driveways, sidewalks, buildings, parking lots, trees, or property after leaving the curb. Furthermore, the undersigned agrees to pay for any towing charges incurred after our trucks leave public roadways."
The customer signed this ticket before the operator pulled onto the property, releasing SRM Concrete of liability.
Customer Answer
Date: 03/05/2025
Thay should be held liable for the damage that they cause the paper that was attached did not have my signature has nothing to do with the Damage Done to my property.
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
One of their trucks, which is truck number 759 which is a CONCRETE company some concrete and rocks came out of his truck and put a crack in my windshield. I have contacted a couple of people and they are trying not to pay for my windshield. They are a concrete company and I believe it is their responsibility to replace my windshield.
Business Response
Date: 01/08/2025
Smyrna Ready Mix Concrete, LLC (SRM Concrete) has reported a claim to our insurance company for investigation and review. The insurance company will review the facts and determine whether or not there is any liability against SRM Concrete.
Initial Complaint
Date:10/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SRM Concrete is sending out bad concrete. They sent out quality control and admitted it was bad, we cut it out, then upper level management denied to repair it. I have the recording of QC. They will not warranty their product.
Business Response
Date: 11/20/2024
Smyrna Ready Mix Concrete, LLC (SRM Concrete) ***************************** sent a sample of the concrete to have a petrographic analysis done, and the report showed nothing was wrong with the mix. Rather, Mr. ********* failure to properly finish the concrete and plan for rain in the forecast on 9/25/24 (forecast attached) is to blame for the poor finish on the slab. Water accumulated at a low point in the slab and the concrete was not able to cure properly in that portion (photos attached).
Customer Answer
Date: 11/20/2024

Complaint: 22486299

I am rejecting this response because:
This response is Not what happened please listen to the recording of my meeting with Quality control from SRM. At no point did this slab have any low areas or did the employees that came out from *** say that . The area in question was squeegeed off after 48hrs of not drying. This was the top ,approximate, 1/2" to 1 inch of the concrete. Even if the concrete tested out, the employees from *** didn't even want to test it stating that there was no need to(meaning they can see it was bad). they stated that after it gets removed that they will prioritize to get me the 14 or 15 yards to replace it back. Well that didn't happen after being on the schedule to do the repour, I was notified that morning that I will not be receiving any concrete to replace the "bad" concrete. The new manager *** ****** has been very unfair and very unreasonable. I have now hired legal council to represent me. I honestly hope this goes to Jury trial. (If I didn't have this recording I would have been stuck with no recourse of doing what I was instructed by **** employees.) they could have easily settled this with a credit to my account and I would have continued to use them but I've since hired Titan Concrete and have poured over 70 yards with them on just this project.
Sincerely,

****** ********
Business Response
Date: 01/09/2025
Smyrna Ready Mix Concrete, LLC (SRM) is a ready-mix concrete supplier. **** obligation is to deliver concrete that meets the specifications indicated by its customers.SRM has not been privy to the recording referenced by Mr. ********* however,*** does not dispute that the finished concrete Mr. ******** is complaining about had issues that were observed by SRMs quality team.

After observing the issues with the concrete, SRM ordered a third-party petrographic analysis. A petrographic analysis provides an in-depth look at the mineralogical and chemical composition of the concrete. In other words, it examines the qualityof the concrete. The petrographers report concluded that the concrete did not have any quality issues, and it met the specifications indicated by *********** when he placed his order. Practically speaking, this means that any observed issues with the finished concrete were a result of finishing errors,including, but not limited to, low points and the finishers failure to properly prepare for inclement weather.
Initial Complaint
Date:08/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered concrete for my driveway I personally went to the office and they gave me a price with my dimensions when they came with the concrete they shorted me and i had to reorder then when they came back i had to pay again for more concrete which was totally wrong i would like to talk personally with someone to explain my situation Thanks ************************* my personal cell number is ***********
Business Response
Date: 08/23/2024
Our management has been in contact with ********************. While ******************** visited our office and provided our team with the dimensions he measured at his job site, those dimensions, specifically the depth, proved to be faulty as he did not have enough concrete to complete the job. It is highly unlikely that our plant batched anything less than what was ordered as our batching system is calibrated for exact weights and volumes of materials. It is more likely that ******************** provided our team with inaccurate measurements for his project.Our team delivered exactly what was ordered by ********************. Nonetheless, to resolve this complaint, SRM has offered to refund ******************** the short-load fee applied to the second order.
Customer Answer
Date: 08/23/2024
we received the response we will agree to the short term fee being refunded if you are talking about the $200.00
it is not fair to say I was in accurate when if you really wanted to see the job you could come and measure the **** in detail and you would known that the **** was correct.
if it was the calibration of the plant someone needs to take a look at this to say I was short you could came and look at the project.
Myself the finisher and the laborer all measure the project and all came to the same figures of amount of concrete required which was only 3 5 6 so we order 4 where we could have enough and still came up short.
Thanks *************************

Customer Answer
Date: 08/26/2024
hope you receive my response if you didn't please contact me
Thanks *************************
Customer Answer
Date: 08/26/2024
Date Sent: 8/23/2024 1:03:40 PM
we received the response we will agree to the short term fee being refunded if you are talking about the $200.00
it is not fair to say I was in accurate when if you really wanted to see the job you could come and measure the **** in detail and you would known that the **** was correct.
if it was the calibration of the plant someone needs to take a look at this to say I was short you could came and look at the project.
Myself the finisher and the laborer all measure the project and all came to the same figures of amount of concrete required which was only 3 5 6 so we order 4 where we could have enough and still came up short.
Thanks *************************

Business Response
Date: 08/28/2024
It appears ******************** has agreed to the resolution, yet rejected the response. Can this complaint be closed?
Initial Complaint
Date:07/08/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 22, 2024, my husband was working on a project in *********, ** that required 51 yards of concrete. We had requested the concrete to be delivered approximately 30 minutes apart due to the large amount being poured. Initially, the trucks arrived on time, but then we experienced a delay without any clear explanation. After several calls, the driver informed us that one of the concrete plants had an issue causing the delay. Due to the delay, there was a risk of the concrete hardening and causing a crack, known as a cold joint.I reached out to ***********************, the regional salesperson for the area, and spoke to him on Monday, 07/01/24. He mentioned that he was looking into the issue and would get back to me. Despite my husband visiting the location daily to address the problem, we didn't receive any updates. The homeowner informed us that ****************** had visited the site and measured the area but was waiting to connect with the contractor.After leaving multiple voicemail messages and receiving no response, I contacted the plant. The dispatcher attempted to reach ****************** and later informed me that they couldn't assist with the situation without further explanation. As of today, 07/08/24, we still haven't heard back from ******************. In the meantime, my husband removed the cracked concrete on Friday, 07/05, and Saturday, 07/06, to address the problem areas. I am submitting this formal complaint due to SRM's mishandling of the situation. Despite assurances of contact, we were never reached out to. As a small business owner, it's imperative to highlight SRM's business practices. Despite being in the wrong, they have taken no action to address the situation. They acknowledge the issue but are unwilling to offer assistance or rectify the problem, which is entirely their responsibility.
Initial Complaint
Date:07/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order 7.5 yard of concrete in the beginning it was going good. Once he decided to be on the phone I had to get his attention to pour. In 30 minutes the concrete was coming the drum dry and it got stuck in the shoot. When to add water the holes bust in the drum. He decided to drop the dry bash in the grass then he said he have to rush and drop the whole load out mountain high so we had to stop what we doing to level and remove some of the pile. He said order to fix the problem, he had to empty out the truck which the mechanic told him. I had to go rush to get 4 more guys to help out. I call the company explaining what have happen. They said they will call me back that was on July the 2nd. The driver call me asking why did I call to complain about what happened. I ask him why you calling my phone what this, I hangup the phone and on the 5th of July I decided to call back complaining why no one call back enjoying their holiday. Once the manager call me, I explained the situation. He came by the location took some pictures and call me back told me, he will only pick up the mess on the grass but won't replace the grass. I was lucky of doing that for me and I ask him what about the dry cement was pour on site. He is not responsible for that just bad job on my end. Wow
Business Response
Date: 07/17/2024
Smyrna Ready Mix Concrete, LLC (SRM) was made aware of this situation and worked with the homeowner to clean the concrete that was improperly discharged by ******************** prior to the submission of the complaint. The homeowner thanked SRM for cleaning up the mess left by the contractor and agreed that the work ******************** completed was unacceptable and is not the fault of SRM in any way. SRM denies the request for a refund of the purchased material as concrete is a perishable product and must be discharged before curing begins. According to our operator, the ******************** did not have adequate labor to place the concrete in a timely fashion, leading to the poor craftsmanship and improper finishing techniques, as shown in the attached photo. Additionally, the homeowner informed SRMs management that she has been trying to contact ******************** and, to our knowledge, has been unable to do so.It is on these grounds that SRM denies Mr. ********* refund request.
Initial Complaint
Date:06/17/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company sent us two liens agains our home because a contractor did not pay the bill, just under $1300. We've emailed *********************** numerous times over the last two weeks and he's yet to respond. In the letter he claims this is a fraud situation with the contractor, but we're left here clueless as he will not provide any information. We stated in the email we would pay this since the concrete was used on our property, but that we needed additional information. Absolutely no response. The contractor states he's paid this company, so we are of course concerned that we are being taken advantage of. We would like contact only via email at this point as something seems very off with this entire situation. The fact that **************** is not responding at all and the contractor states repeatedly he paid this invoice, it's questionable at best. Furthermore a contractor by the name of *****************/JP Contractors is listed on the first lien notice. We have no clue who this is and this is not the contractor we used.
Business Response
Date: 07/05/2024
The claimant hired a fraudulent contractor and paid him in cash for the services provided. The contractor purchased concrete from SRM Concrete and has yet to pay the invoice. Our fraud department has contacted the claimant and has agreed to extend the payments due date until 7/15 before placing a lien on their property. The claimant had been using the wrong email address to contact our team member responsible for this case, and therefore was unable to reach us, despite having our team members correct phone number.
Customer Answer
Date: 07/05/2024

Complaint: 21863549

I am rejecting this response because: The tone of this response is not good and is negligible. It's as though SMT is taking absolutely no responsibility in this situation. I'd thought we made progress when we talked with their employee *****,, but it sounds like maybe not. We did not pay the contractor fully in cash, as we mentioned to ***** w/ SMT via phone. We paid him via debit card and via cash with proof of full payment per text and our outdoor cameras. Furthermore, we emailed *********************** at the email address provided on the paperwork SMT Concrete sent to us, not our error, but SMT's error, per ***** w/ SMT. We were told by ***** that their employee in a different office listed the wrong email address on the paperwork in error. I'd also like to mention that we provided the name and phone number of the contractor via email, in which ***** did confirm they have the emails and that she read them. SMT has done absolutely nothing to contact ******************************* and collect the funds. It is their company who accepted a fake name and fraudulent card number and now refuse to do anything about it. Just as SMT didn't know he was fraudulent, we didn't either. But now they have the correct person's information, and again have done nothing to make this right. It's disturbing how this is being handled and even more disturbing how this has been responded to. Less than an honest response.

Sincerely,

*********************
Customer Answer
Date: 07/05/2024
Excuse me, I said SMT Concrete when I meant SRM. Also, we made two calls to *****, the represented listed on the paperwork. A voicemail was left, we did not receive a call back. Please see the attached.
Customer Answer
Date: 07/05/2024
I apologize. I attached our call history, but didn't highlight the calls to their representative *****. The calls are the first two calls listed on 6.7.24 to the ** number. Thank you.
Customer Answer
Date: 07/05/2024
As shown in these emails we emailed the email listed on both sets of paperwork we received in May and June. We ALSO emailed the *** with no response. So between emailing two employees over two weeks, and leaving two voicemails, we received no response. It sounds as though this company is doing everything possible to avoid any responsibility. There are several more emails we sent that we can provide if needed. Thank you.
Customer Answer
Date: 07/06/2024
************/ SRM stated the concrete ordered for our home by the contractor was ordered under a fake name, fake company name and a stolen credit card was used. She states they would not have delivered to our home unless it was paid for in advance, and that they do not accept cash. She stated that a couple of days after the concrete was delivered, the credit card owner denied the charges and reported the card stolen. We asked for some type of proof of this, and ***** said they were not able to provide anything to us. Given the response from the company through this complaint, I'm doubting everything we were told. We would like proof that SRM received payment before delivery, and that the local office didn't drop the ball. We would also like an invoice of what we are paying for, also denied to us. SRM would like us to blindly pay almost $1300 without any proof of anything, to include a simple invoice. As we've said all along, something is not adding up, and given the response we received, contradicting what ***** said, we're questioning everything.
Business Response
Date: 07/16/2024
Smyrna Ready Mix Concrete, LLC (SRM Concrete)provided ************** with the invoice ticket, and SRM has received payment. This matter has been handled by SRM, and we consider this case closed.
Customer Answer
Date: 07/22/2024

Complaint: 21863549

I am rejecting this response because: ***** stated on our first call with her that their company has experienced a great deal of fraud since **VID. Yet in the next breath said "we have no reason to not believe the person placing the order, we trust that they are who they say they are". Very contradictory. We would like to see Smyrna Ready Mix put measures into place to ID the person ordering as well as upon delivery. It's 2024, and there's just no excuse for this. As ***** said they've had a lot of fraud.
The previous responses from this company were less than honest, which indicates they have no intention on taking any responsibility nor making any changes to prevent fraud. With our recorded call of our first conversation with ***** (TN and ** are one party states), our emails to ***** and the company CEO, and our paid receipt, we do plan to go public with this and bring some attention as to how homeowners are left holding the bag for dishonest contractors and companies such as this company who are less than proactive.

Sincerely,

*********************
Initial Complaint
Date:03/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They asked for measurements, so we gave them to them. The employee miscalculated the amount of concrete needed, and so when the concrete was delivered they were about a yard short. Now I'm being charged for THEIR mistake, and they won't budge on the price. I am being charged for ANOTHER delivery fee along with other fees, even though they screwed up. When this company makes mistakes, they will not own up to it and make it right. Instead, I get penalized even more. They said if I didn't pay them for their mistake, they would put a lien on my property.
Business Response
Date: 04/12/2024
This complaint was taken care of by our management team shortly after the incident occurred. We consider this case closed.

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Smyrna Ready Mix Concrete, LLC is BBB Accredited.