Reviews

I'm highly unsatisfied with SRM Concrete! On Friday November 8, 2024 we had concrete delivered to our home in Republic, Oh for my sidewalk, and front driveway. We had to send back the last 5 yards of concrete and was unable to do the front driveway because the concrete was hardening in the truck, and coming out in chunks the size of footballs. The driver tried to thin it out using all of the water from his truck, and then using water from our house despite these efforts it still wasn't working. The driver stated that he normally is a dispatcher, and the previous driver had quit, and the truck may have not been cleaned out very good. I have done business with you in the past and have never had an issue like this before, however, I am highly disappointed and I'm unsure of what the concrete that I did use will even look like in a year as it was also dry, beginning to clump and also not right, but I made do. The driver clearly knew the concrete was unusable when he took it back and I thought the check I had initially wrote for the entire amount would cover the concrete delivered and the concrete owed and I assumed this issue would be made right by bringing usable concrete to finish the job. Apparently, the driver didn't share this information about the concrete being clumpy and unusable. I called Monday November 11, 2024, to discuss this matter and see when it was going to be made right and to see when the rest of the concrete which was already paid for would be delivered. The Manager indicated that there would be a 150.00 delivery fee discount on the second delivery, however I would have to pay again for the additional 5 yards. After this conversation, I had my bank stop my original check and reissued SRM concrete a new check minus the 5 yards that was un useable, along with a Certified Letter that I sent stating my reasoning. On December 2, I received a Notice of Furnishing letter from SRM Concrete in regards to the notice required for the Mechanics Lien Law.

Very dissatisfied with the customer service from the Athens, TN facility. One of their drivers backed off the road before reaching our lot and damaged a culvert pipe. The Loss Prevention Manager tells me they are not responsible for the damage their driver did on the way to my lot. I’m not sure how far from their plant their perceived responsibility ends. This driver was overheard asking the tow truck driver if he was the same driver the pulled him out before. I’m not sure how many incidents one driver can have and SRM still employing him. When he backed off the road, and nearly rolled his truck over, concrete spilled out and flowed into the stream without any apparent attempt to clean up or contain the spill. This incident speaks loads of the integrity of the management team at the SRM Athens facility.

They asked for measurements, so we gave them to them. The employee miscalculated the amount of concrete needed, and so when the concrete was delivered they were about a yard short. Now my mom is being charged for THEIR mistake, and they won't budge on the price. She is being charged for ANOTHER delivery fee along with other fees, even though they screwed up. Do NOT use them; when they make mistakes they will not own up to it and make it right.

SRM has the best price in town. The are very reliable, my sales representative is very responsive, dispatch helps resolve scheduling conflicts and always manages to fit us in the books! Concrete is delivered on time with no issues.

We have poured concrete with these guys for multiple years now and are quite happy with their concrete and service. Dispatch is good and we have experienced very few problems with SRM. I also really like our salesman and the pricing is usually predictable enough that you don't have to call for pricing for every job. ***** *******

Great concrete supplier to work with in the *** *********. Competitive rates, sales team, and accounting are very responsive.

SRM sales and quality control staff have happily put forth extra time and effort to help get a technical, but relatively small project, launched. Thanks so much.

There awesum people to work with. On time and concrete is always great!

We have poured with SRM since we started 5 years ago. Can't say enough about these guys. Even though we are a smaller customer only 5,000 yards per year or so they still treat us like we are important. Drivers are all great and they have mostly new front dumps which no one else has here.