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Complaint Details
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Initial Complaint
01/22/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am not liable for this debt with Pinnacle Bank, I do not have a contract with Pinnacle Bank, they did not provide me with the original contract as I requested.
Business response
02/05/2024
This serves as response to the consumer complaint submitted by *********************************** (Complainant) to the Better Business Bureau (CFPB) on January 24, ****, and received by Pinnacle Bank (Pinnacle) on January 25, ****.
On August 30, 2023, the Complainant called Pinnacles ********************* requesting to be removed from the account. She was given incorrect information stating that the primary cardholder had to call in and remove her. Since this was an error on Pinnacles side, we removed the Complainant from the account on February 5, **** and submitted a correction to the credit bureaus requesting to have the account deleted from the Complainants credit report.
Customer response
02/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
03/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
My debit card expired last month and I waited and waited for a new card. Today I called pinnacle to ask where it was and they informed me that they sent it to an address I have not lived at since February 2021. I have been receiving pinnacle mail at my new address for 2 years and all of my accounts are tied to my new address, but somehow they sent my debit card to a completely wrong house and now I have to get an all new debit card with all new numbers.Business response
03/06/2023
******************, we apologize for this mistake and have worked with your local banking office to ensure you have received a new debit card. Thank you for your patience as we worked to resolve this in a satisfactory manner.Customer response
03/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
10/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
We'll let's start by saying I've used this bank for years but I will still use the checking only for my checks to hit then once they do I'm putting my money in another bank! Every time I look up there's money in there that doesn't belong to me so I move it so I won't have anything hit me I don't want hitting me at the time and then have to owe but even with that I still always owe more then when I pull over that they put in there...I don't understand it here in the past couple days every time I look up my account is over drawn and I haven't even had a purchase today other then a coke at the dollar store every time I look up over draft at this point I feel like I being robbed but not anymore my money will be else whereBusiness response
10/13/2022
*********************, Office Leader of Pinnacle's ******* office, has reached out to ************ on 10/12 and 10/13 using the phone number provided. Successful contact has not been made but we will continue reaching out to ************ to resolve the matter.Business response
12/23/2022
*********************, Office Leader of Pinnacle's ******* office, has reached out to ************ on 10/12 and 10/13 using the phone number provided. She has not returned any of the missed calls. If ************ can contact ********************* at ************ or ******************** he would be more than happy to work with her on this situation. She may also visit the bank branch and the team will gladly assist her.Initial Complaint
04/18/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
The problem is I have funds on a Pinnacle Health and Benefits card that I am still unable to use. I have called *********** mulitiple times. This problem has been an issue since last summer. I was told that I can use the card at the pharmacy but every time I attempt to use the card says decline. I still have funds available that I can use, but I can't if the company still has a hold on my card.Business response
04/29/2022
Business Response /* (1000, 5, 2022/04/22) */ Contact Name and Title: ********** Contact Phone: ************ Contact Email: **********@pnfp.com Pinnacle reached out to Ms. ****** by phone on 4/21/2022 to discuss this matter but there was no answer and the voice mail box was full. An email was sent by ********** the morning of Friday, 4/22. We can discuss this with Ms. ****** to help her understand why the debit card is not working. We can also go over what options we have to help Ms. ****** access the funds for any medical expenses she may have paid out of pocket last year, and when she will have access to utilize the funds in the new plan year. Please reach out to ********** directly at ************ or **********@pnfp.com to resolve this matter. If Emily cannot be reached, Ms. ****** may ask for Ferne ***** or reach out directly to Ferne at ************ or ***********@pnfp.com.
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Get a QuoteCustomer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.