Business Profile

Cyber Security

Kroll

Headquarters

Complaints

This profile includes complaints for Kroll's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

137 total complaints in the last 3 years.
39 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/03/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My personal info was involved in an Infosys ******** data breach incident. InfoSys ******** offered me 2 years of complimentary identity monitoring services from Kroll. Krolls ******************* says it "...searches global black market sites, chat rooms, social feeds, and other sites that operate in what is known as the dark web.Each time an identifier is detected, you will receive an alert with details and helpful tips for next steps." I opened/created my Kroll account on Sep. 16. On Sep. 27, having received no alerts from Kroll, I contacted a Kroll service *** at the # in the Infosys letter. I asked for confirmation that the ******************* was active for my account. The *** confirmed this. I asked how frequently scans are run and when the last scan was run for my information. The *** ***** know. I was told to call Kroll customer service. The ********************** customer service *** said the ******************* was active for my account and had been since Sep 16. I asked this *** how frequently scans are run and when the last scan was run for my information. This *** also ***** know but reassured me Kroll would alert me if they found my personal info on the Dark Web. I then informed the *** that, prior to Sep 16, 3 other Dark Web monitoring services (Experian, LifeLock and IdentityForce) had already alerted me that my personal info, including my SSN, was on the Dark Web via ************************** and other breaches. Given this fact, it is unfathomable to me that Kroll says it's ******************* hasn't been able to locate my personal information, including my SSN, on the Dark Web. Either Kroll's ******************* is so ineffective that it's absolutely worthless, in which case Kroll should not be allowed to offer this service, or Kroll is not actually providing the services that they claim to be providing to me. The Kroll customer service *** said there was nothing more he could do but that he would escalate the matter. (Still no alerts as of 10/3/24)
Customer Answer
Date: 10/15/2024
Complaint ID ******** - you indicate you closed my complaint because it was a duplicate complaint. It is not a duplicate. While the target of my complaint, Kroll, was also the target of an earlier complaint filed by me, the complaints are distinct and separate instances of deceptive business practices. My first complaint dealt with Krolls ID verification procedure for credit reporting. This complaint deals with Krolls WebWatcher Dark Web monitoring service that they claim to be providing to me but which they clearly arent as other Dark Web monitoring services (3 to be specific) have found my personal info on the Dark Web while Krolls ****************** has yet to alert me that it has found any of my personal info on the Dark Web. Something is very amiss here but I cant get anyone from Kroll to look into this issue any further. I hereby request that you reopen this complaint.
Business Response
Date: 11/04/2024
Hello,
A Kroll representative reached out to Mr. ****** today to advised that we are looking into this matter. A technical support ticket has been raised to determine the root cause of why he is not receiving alerts. Our agent will be in touch with Mr. ****** regarding this until resolved.

Thank you,
Customer Answer
Date: 11/13/2024
I do not consider this issue to have been resolved by any stretch of the imagination. The only thing Kroll did was contact me via phone on Nov 4 to let me know that they would be looking into the issue. I have had no further contact of any sort with Kroll since then nor has there been any change in the status of alerts produced by their WebWatcher service...there still aren't any.
Customer Answer
Date: 11/13/2024

Complaint: 22378086

I am rejecting this response because: they have done nothing more than contact me via phone on Nov 4. I have had no further contact of any sort with Kroll since then.

Sincerely,

******* ******
Business Response
Date: 11/14/2024
A Kroll agent followed up with Mr. ****** on November 14, 2024, to explain the outcome after investigating the concerns presented regarding the alerts and dark web reporting. Mr. ******** concerns have been addressed and he appeared satisfied with the explanation provided.
Customer Answer
Date: 11/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:09/20/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My personal info was involved in an Infosys ******** data breach incident. The letter I received from ******* informing me of this breach said I was being offered 2 years of complimentary identity monitoring services (credit monitoring, web watcher, ...) through Kroll. When I signed up for this service through the Kroll website, I was required to "verify my identity" for the credit monitoring service. To verify my identity, I was asked to provide answers to multiple choice questions that were supposedly based on my credit reports. There were 5 questions on my 1st try (which I failed), 4 questions on my 2nd try (which I failed) and 3 questions on my 3rd try (which I also failed). As it turns out, the questions being asked had nothing to with my credit reports or anything to do with my social security number but and were very clearly based simply on data pulls of publicly available information that supposedly were linked to me, but weren't. How could I fail all 3 attempts? I have a very common name in the state of ********* and there is a lot of incorrect information linked to names like mine in various public databases. So, having failed all 3 identity verification attempts, I was told I had to wait 72 hours before calling back to go through a manual identity verification process. Fine by me. So, 3 days later (9/19), I called back. The Kroll website said the manual verification "...process will be similar to the online experience...a series of questions based upon your credit report history." But, I was once again subjected to a series of multiple choice questions pertaining to publicly available information that had nothing to with my credit report history. As each question was asked, I told them the question had nothing to do with my credit report. Again, I failed. I was then informed that it was a unit of Experian who was performing the verification. I asked them to escalate the matter. I just received a call back from Experian telling me they can't help.
Business Response
Date: 09/23/2024
On Monday, September 23rd, 2024, a Kroll representative made contact with the member to provide assistance with the present issues advised. A technical support ticket has been submitted to the fix the problem and the agent left her contact information with the member if any additional problems are presented.
Customer Answer
Date: 09/26/2024

Better Business Bureau:
In reference to complaint ID ********, I find the end result, but not the process, to be satisfactory to me. See below for more details.
On 9/25, I received a return call from a Kroll Identity Verification ***resentative (actually an Experian *** since that is who completes the identity verification process for Kroll). To verify/validate my identity, she once again forced me through an exercise of answering 5 multiple-choice questions - each of which had 5 possible answers from which to choose. I asked if the questions would be based on my credit ***orts since I was verifying/validating my identity in order to activate Kroll's credit ***ort monitoring service. She indicated that the questions would be based on information form multiple sources, including public data bases, which were used by Experian to populate their credit ***ort files. I asked who at Experian validates the accuracy of the public data bases since I know for a fact that there is a lot of incorrect information available from public data sources. She didn't know. The 5 questions that I was asked this time around were...1) which of the following vehicle license plate numbers have you ever had?; 2) Which of the following vehicles (make and model) have you owned or leased within the last year?; 3) Which of the following people have lived with you in the last 10 years?; 4) Which of the following are the last 4 digits of your primary checking account?; and 5) In which county is the address that you provided located? Anyways, though I was finally able to verify/validate my identity to take advantage of Kroll's credit ***ort monitoring service, I still take issue with a credit ***ort monitoring identity verification/validation process that doesn't actually ask any questions pertaining to information that can actually be found on the credit ***orts (see the 5 questions referenced above).
Note - I will be filing another complaint against Kroll relating to the same personal info and identity monitoring service that they are supposed to be providing to me. This complaint will relate to their Dark Web monitoring service. I currently have multiple Dark Web monitoring services in place as my personal information has been leaked through numerous data breaches. I am currently receiving Dark Web monitoring alerts from Experian, LifeLock and Identity Force. Prior to 9/16, which is the date I set up my Kroll monitoring account, all 3 of these other Dark Web monitoring services alerted me that they had found my personal information, including my SSN, on the Dark Web and I have the documents to prove that. Kroll's ******************* is part of my service package and the service description says it "...searches the deep dark web for the monitored information you provided to us. The service searches global black market sites, chat rooms, social feeds, and other sites that operate in what is known as the dark web. This dark web is often associated with criminal activity and nefarious elements. Each time an identifier is detected, you will receive an alert with details and helpful tips for next steps." Given that I've already been notified by 3 other Dark Web monitoring services that they located my personal information, including my SSN, on the Dark Web, it is unfathomable to me that Kroll's ******************* has not also alerted me that they have located my personal information, including my SSN, on the Dark Web. Either Kroll's ******************* is so ineffective that it's absolutely worthless, in which case they should not be allowed to offer that service, or they are not actually providing the services that they claim to be providing.

Sincerely,
******* ******
Initial Complaint
Date:09/19/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I have tried multiple times to contact someone at Kroll about security alerts they are sending me. You wait for 45min on the phone and after the 45min there system hangs up on you. This company is suppose to provide services to Clients they are not upholding. When this company sends alerts we seek there expertise in resolving this issue. They should put adequate resources in place for there services which at this point they are not doing. I am very disappointed in Kroll as they are suppose to be industry standard but don't seem to stand by there product.
Business Response
Date: 09/19/2024
A Kroll representative reached out to the member via phone on, Thursday, September 12, 2024 to assist with the account. There was no answer. A voicemail message was left to apologize for the hold time to reach us along with suggested next steps regarding the alerts received.
Initial Complaint
Date:09/17/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a monitoring account with ********************** due to two past data breaches. I cannot get into my account. I have submitted password resets which I do not receive in my account email. I have called five times and have been either on hold for extended periods or have agreed to get a call back. I have not gotten through when calling, and I have not received the agreed-on call back, either. I emailed them finally on a previous webservices email account, receiving an auto-reply that someone will get back to me. That was yesterday. I still cannot access my account. What good is a monitoring service when alerts cannot be checked in one's account because it is inaccessible?
Customer Answer
Date: 09/23/2024
On September 21, I received an email from ********************************** telling me an IT ticket was to be submitted for my concern (unable to log in or reset password). The next response was this morning, September 23, when I received the standard password reset link. I used it and attempted to reset my password; when I clicked on "submit", the same form reappeared, telling me I needed to enter a password. I did so - AGAIN - using a password as before that met all the requirements. Same result after hitting submit. I replied to the same support email address as before that it still didn't work; I received a daemon mailer failure email in response. Screenshot attached.
Initial Complaint
Date:09/17/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Class member id is ************* I never got my payment payout to me please cancel the old one and report it stolen and send me a check in the mail to *********************************.
Customer Answer
Date: 09/28/2024
Have you heard from the company? No
Business Response
Date: 10/09/2024
Hello,
The initial payment of $7.70 was delivered successfully to their ****** account on January 26, 2024. The ****** Transaction ID for the successfully delivered payment is 5K14355497505084V.

The first attempt to send the claimants supplemental payment of $0.12 payment on July 10, 2024 was declined by ****** with the following message from ******:"FAILED / RISK_DECLINE / This transaction was declined due to risk concerns.

The second attempt to send the payee's $0.12 payment was successfully delivered on September 9, 2024 via virtual ********** to the payee's email address on file.

The payee then utilized DDs Choice process on September 17, 2024, to request the transfer of the virtual Mastercard balance via Zelle using the payee's phone as the payment destination (phone number ending 9872). The payee's transfer payment of $0.12 was sent October 01, 2024.
Thank you
Customer Answer
Date: 10/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********
Customer Answer
Date: 10/29/2024
Please reopen my complaint why didnt I receive my $7.82 for I only received $0.12 and please send me my whole amount to me by Zelle to *********************** please send this to the business?
Customer Answer
Date: 10/30/2024
Please reopen my complaint why didnt I receive my $7.82 for I only received $0.12 and please send me my whole amount to me by ***** to ******************************** please send this to the business?
Business Response
Date: 11/05/2024
Hello,
The initial payment of $7.70 was delivered successfully to their ****** account on January 26, 2024. The ****** Transaction ID for the successfully delivered payment is 5K14355497505084V. This ****** Transaction Id can be utilized to trace the payment with a ****** representative.

Thank you,
Customer Answer
Date: 11/07/2024
Send this response back to the business and tell them I did contact ****** and ****** couldnt help me they told me to contact yall back to get the full payment because it didnt go through it failed and thats what the $0.12 and I never received the full I amount.
Customer Answer
Date: 11/07/2024
Send this response back to the business and tell them I did contact ****** and ****** couldnt help me. They told me to contact yall back to get the full payment because it didnt go through. It failed and when Kroll resented it another way I only got $0.12 out of the ****** amount because it didn't go through and Kroll contact me back it and they resent it to me another way but never got the full amount here is proof Google Referrer Header PrivacyLitigation Settlement - Second Chance Payment Selection

Inbox

********************************************************
Unsubscribe
Mon, Aug 19, 5:54?PM

to me

Dear Claimant,
We attempted to send your $7.82 Google Referrer HeaderPrivacy Litigation settlement via ******. Our records show that your ****** payment was not successful.
The good news is that you have a second chance to receive your payment. Please click on the link below to choose another method for receiving your $7.82 payment.
*********************************************************************
If you prefer to copy and paste or type in the above URL in your internet browser instead of clicking the secure link above, you will be prompted to enter your Class Member ID: ************* and your last name to verify your eligibility and claim your payment.
If you choose to receive a ******, Venmo, Zelle, or Mastercard payment, you will receive an email or a text message with a payment verification code to confirm your selection. If you choose to receive a payment using your email address but you do not receive the verification email, please check your spam folder.
Your new payment will be senton or around September 16. If you have any questions, please contact the SettlementAdministrator at *******************************.
Please monitor ************************************************ updates or call **************.
This email was sent to you because you submitted an eligible claim. | Unsubscribe
Please do not reply to this email, it is sent from an unmonitored mailbox

Customer Answer
Date: 11/08/2024
Sent: 11/7/2024 11:44:04 PM

From:
******* Robinson
To:
BBB of Middle Tennessee & *****************
Subject:
More Information

This message originally read on 11/7/2024
Send this response back to the business and tell them I did contact ****** and ****** couldnt help me. They told me to contact yall back to get the full payment because it didnt go through. It failed and when Kroll resented it another way I only got $0.12 out of the ****** amount because it didn't go through and Kroll contact me back it and they resent it to me another way but never got the full amount here is proof Google Referrer Header PrivacyLitigation Settlement - Second Chance Payment Selection

Inbox

********************************************************
Unsubscribe
Mon, Aug 19, 5:54?PM

to me

Dear Claimant,
We attempted to send your $7.82 Google Referrer HeaderPrivacy Litigation settlement via ******. Our records show that your ****** payment was not successful.
The good news is that you have a second chance to receive your payment. Please click on the link below to choose another method for receiving your $7.82 payment.
*********************************************************************
If you prefer to copy and paste or type in the above URL in your internet browser instead of clicking the secure link above, you will be prompted to enter your Class Member ID: ************* and your last name to verify your eligibility and claim your payment.
If you choose to receive a ******, Venmo, Zelle, or Mastercard payment, you will receive an email or a text message with a payment verification code to confirm your selection. If you choose to receive a payment using your email address but you do not receive the verification email, please check your spam folder.
Your new payment will be senton or around September 16. If you have any questions, please contact the SettlementAdministrator at *******************************.
Please monitor ************************************************ updates or call **************.
This email was sent to you because you submitted an eligible claim. | Unsubscribe
Please do not reply to this email, it is sent from an unmonitored mailbox

Customer Answer
Date: 12/09/2024
Reopen this complaint I never got the payment and ****** cant help me etc
Initial Complaint
Date:09/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received 11 severe web watcher notifications from KROLL on my account. I cannot reach this company for assistance. The message on their Hotine states a 2.5 hour wait to speak to someone. This is unacceptable for any business particularly when someones personal identity is at risk. I tried on multiple days.
Business Response
Date: 09/27/2024
On Friday, September 27, 2024, a Kroll representative made an attempt to reach Mr. ******* There was no answer, however, a voicemail message was left to apologize for the hold time to reach us and an email was sent to provide next steps regarding the alert notifications he received. Thank you.
Initial Complaint
Date:09/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MembershipENEK78734-P. Data breach *********** On Sept 11 received a e-mail with a payday loan monitoring alert. This is not related to me. Tried calling multiple times put on hold for 2 to 3 hrs. Always getting disconnected or no one ever answers. Frustrating to try several times in a 8hrs. And never get to talk to a representative about quick cash scan notification 09/11/2024Alert date 09/12/2024 Alert Type:Inquiry.Dste 02/22/2021Merchant: National Small Loan. Lac du Flambeau.Time : 13:26:08..Alert type:Loan. Pretty bad ********** has a data breach and the monitoring company Kroll is never answering to offer any help with alert that is not related to me. I need helpthis breach isnt even my fault!
Business Response
Date: 09/26/2024
On Tuesday, September 24, 2024, a Kroll representative made an attempt to contact Mr. ******* Since there was no answer a voicemail message was left to apologize for the hold time as well as a phone number to reach us regarding the alert notifications received.
Initial Complaint
Date:09/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Kroll notified me of two alerts and for two days I have been waiting on hold for an excess of 4 hours and nobody answers the call. I am very concerned that I will not be able to address this breach of my information because nobody at Kroll will answer the call
Business Response
Date: 09/19/2024
On Thursday, September 19th, 2024, a Kroll representative reached out to the member to assist with any questions. A voicemail message and an email was left to apologize and to provide the suggested next steps to take regarding the alerts.
Initial Complaint
Date:09/01/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter from **************************** that my data had been breached in an unauthorized transfer of data on June 26, 2024. As a result Kroll monitoring was hired by them and I was given a 12 month membership with a memership number. I created an account with ********************** but it stated I was not me, and my login had failed. So I contacted the customer service number. The woman I spoke with at first told me I should wait 30 minutes and try again. When I aked for a supervisor she said she had none. Then she told me on her end my login showed it was approved. I attempted to login again and it said FAILED again. She then told me it shows approved on her end still, and again wait 30 mins and try again. I again asked for a supervisor or IT person and she again said there was no one. I asked her why would it show approved for her and fail for me? She said she had no idea. I asked if she saw a problem with that? She said no, just try again in 30 minutes. I then told her I wanted someone higher up to call me. She took my number and said someone would call in 48 hours. This was on August 29, 2024. It is now Sept 1, 2024 and no one has called me back and I am still showing FAILED on my account. The ************* of Health hired Kroll to help me and they are NOT. All of my personal and medical info isout there and Kroll wont even help me on their website, call me or help with their own verifying service when I was given a memberhip number by the *********** of the State of Florida. I have had to manually do all the preventative things myself while the State of ******* has paid Kroll to do these things. I am tired, anxious and LIVID. How does this so-called Company get away with this? People are genuinely getting hurt by this Company's lack of response and inaction. They should not have a business license.
Business Response
Date: 09/04/2024
On September 4, 2024, a Kroll representative was able to make contact with the consumer to assist with successfully activating her account. All is now resolved.

Thank you.
Customer Answer
Date: 09/04/2024

Complaint: 22226789

I am rejecting this response because: They did not resolve the issue. I still cannot get into the account they say I am in on their
end. It still says FAILED on my end and will not allow me to access the features required. They have not resolved anything.

Sincerely,

********* ********
Business Response
Date: 09/19/2024
A Kroll representative made contact with the member on,Thursday, September 12, 2024 to assist with the account. All has been reported as resolved.
Customer Answer
Date: 09/29/2024

Better Business Bureau:
Although they resolved it FINALLY, it did take over two weeks and several phone calls. I was lied to at least 3 times by representatives. I would not say
my experience was satisfactory in any way.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will have to do for me.

Sincerely,

********* ********
Initial Complaint
Date:08/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2022 I received a notice from T-Mobile my information was included in a massive data breach. I filled and was approved for a settlement payment. It is now 2024 and I have not received a payment. Kroll's website claim due to a objection the courts stopped them from issuing any payments, which I contacted the Attorney's representing class members, and learned Kroll deccided not to begin issuing payments, although they were not told to do this. They also indicated class members sent letters to the court requesting Kroll be allowed to issue payments, and the attorney's were told Kroll have not been stopped from making any payments to class members., they have chosen to do so
Business Response
Date: 08/08/2024
Hello,
We continue to receive inquiries regarding the status of the settlement. As a further update, on July 29th, 2024, the United States Court of Appeals for the Eighth Circuit issued an opinion, affirming the district courts opinion in part and reversing in part for further proceedings consistent with the opinion. Plaintiffs intend to petition the court for resolution of these final issues. However, resolution may take a number of months and, until these issues are resolved, payment of claims and benefits from the settlement cannot be made. Please check ******************************************** for updates regarding the appeal and status of the distribution of Settlement Benefits.
Thank you,

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Kroll is BBB Accredited.