ComplaintsforDaily Wire

• Initial Complaint

  07/23/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Christmas of 2022 our son gave us the gift of a subscription to Daily Wire. We found that DW did not provide a streaming option for our smart **. We would have had to install another dongle device, which we did not desire because we already had enough feeds to the ** input. Supposedly there was to be an app through Amazon Prime or another provider. We did not have a Vizio ** which provided an app. So we were refunded about $144. On April 25, 2024 our *********** statement had a Daily Wire charge for $157.94. By this time we had moved on and had various news and entertainment outlets similar to DW content.. We had no desire or use for DW, but a year and a half after our son gave us the gift, the charge appeared. I contacted DW and the rep would not release us from the charge saying that it would stop in 2025. Therefore, I went to *********** to explain our dilemma. They filed a complaint and gave us a temporary reimbursement from ***********. Daily Wire refused ***********'s request to refund our account. We were told we had a 30 day window to stop the account. My wife and I saw no indicators in email, mail or text about the upcoming charge. In addition, we did not know that DW started some connections with Prime and another streaming company. We were in the dark about it. But the company said they were now streaming through these providers. We had no communication about any changes or an upcoming payment. We are not mind readers. But by this time we had no interest in Daily Wire. When no agreement was reached with ***********, our credit card company charged us the $157.94 on June 28, 2024. We are very disappointed with this kind of treatment. I am prepared to also file a complaint to the Iowa ************************ Although $157.94 will not put this retired couple into bankruptcy, we are highly disappointed with this type of practice. We think it would be ethical for DW to refund the amount they charged us. We have no desire for the service.

  Business response

  07/27/2024

  We are sorry that this member is frustrated about the cancellation process. All our memberships are considered a final sale after purchase and renewal. However, this review is not entirely accurate as we were able to issue a refund and terminate their account.  They will not have any future charges.  We are sincerely sorry for any trouble this may have caused as we are always grateful for the support.

  Customer response

  07/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I did not realize that I signed up for automatic renewal of services. I failed to notice the charge in 2023 (my unfortunate oversight) but called the company as soon as I saw an annual charge of $149 on June 6, 2024. I requested a cancellation of service since I am not using it, and was told that they would not refund any of the fee for the remaining 11 months of the year. I requested a pro-rated refund, but the company refused.

  Business response

  07/22/2024

  We understand that this member is frustrated and claims a renewal reminder was never sent; however, we have a record (see attached) of the renewal reminder that was delivered on Wed, May 7, 2024, at 11:31 PM entitled "Updated pricing and renewal of your DailyWire+ membership." They also agreed to the Terms of Use at the time of signup, in turn agreeing to the automatic subscription renewal. Members are unable to sign up without taking this step. We also sent this member an email immediately after signing up saying they will be billed annually if they didn't cancel their renewal. Unfortunately, we are unable to refund the $149 renewal charge as our subscriptions are nonrefundable, per our terms. Currently, the member has set their subscription to cancel for the next term. They currently have access to their account until their subscription expires at the end of the term and they will not be billed again. We're sorry for any trouble this caused but have done our best to resolve the situation.

  Customer response

  07/23/2024

  My full name is *****************************

  Customer response

  07/24/2024

   
  Complaint: 22015638
  
  I am rejecting this response because:

  This is not acceptable to me to be charged for 11 months of future service that I do not want. It's frustrating enough that I failed to notice the charge last year, but the fact that I reached out immediately on seeing the charge this year and that the company is unwilling to honor my request to at least pro-rate the annual charge seems unreasonable (who does that?). I would imagine that the company can see that I have not been utilizing the service at all for two years now.
  

  Sincerely,
  
  *****************************

• Initial Complaint

  07/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Selected $9 a month subscription and immediately $149 was pulled from my account. Want a full refund immediately.

  Business response

  07/17/2024

  Despite what is mentioned in this review, since this member reached out so quickly, we were able to resolve this in the way the member requested. We apologize for the confusion with our subscription levels and any frustration this situation has caused. We would like to thank this member for their patience and support. 

• Initial Complaint

  07/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In June 2023, I subscribed to Daily Wire for one year. At the end of June 2024, I noticed I had a charge of $149 earlier in the month and I dont remember renewing or receiving any emails about itno reminder, no receipt email. I contacted the company asking for them to prorate the charge and refund the extra since I would not like to continue service and did not receive a reminder email. The representative on chat said they sent a reminder email a month prior which I believe is completely false. They could not provide a email tracking number to prove it. I did a search of my emails and only have two from them in all of my email history. One from June ********************************************************* July 2024 when I attempted to cancel the account. Typically I cancel subscription services right after I subscribe to make sure Im not automatically charged again. I may or may not have done that as I cant remember, but I know for a fact that the reminder email was not received. I check my emails multiple times daily. It appears that many others have had the same issue. Legal action should be taken against this company for not holding up their agreement. The company has refused to offer even a partial refund.

  Business response

  07/08/2024

  We understand that this member is frustrated and claims a renewal reminder was never sent; however, we have a record of the renewal reminder that was delivered on May 10, 2024 entitled "Updated Pricing and Renewal of Your Dailywire+ Membership" (see attached) Furthermore, this member agreed to be automatically renewed at the initial sign up by selecting a checkbox saying they agreed to the terms. members simply can not sign up without taking this step. This member's account has been canceled and will expire at the end of the term and they will not have any further charges.  Access to their membership will continue until the end of the term.
  

  Customer response

  07/10/2024

   
  Complaint: 21936829
  
  I am rejecting this response because it does not prove that the reminder email was sent. This photo easily could have been created to look like a sent email or edited to show my email address. I would like to see the evidence from the email service provider logs. I don't believe it's a coincidence that countless other customers have had the same issue as I am having.

  
  Sincerely,
  
  *******************

  Business response

  07/12/2024

  We can assure the member that our reminder emails are automated and sent to all our annual members 30 days in advance in order to give each member the opportunity to make changes to their account.  We are sorry for the inconvenience this may cause. This member has access to their account until the end of their term when the account has been set to cancel.  Their account will not renew and there will be no further charges.

• Initial Complaint

  06/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed up 2 years ago for a trial membership, in which I checked boxes like everyone else and forgot. 1 year ago it was set to auto renew and charged me 108$. Because we were not expecting that in our budget, I was caught off guard but it was my fault. I immediately went on the website and canceled my auto renew after my husband questioned the charges to our account. He was right there with me, we cancelled. Today, a charge for annual subscription 149$ was charged. We both remember sitting together and doing it immediately after it was charged last year and now we are out the renewal fee for a subscription we dont even use. We have 5 kids and going through medical treatments. We cannot afford this extra charge, especially when we KNOW it was canceled last year. I am methodical about our budget, because it's so tight and subscriptions and I didn't think this one was to worry. I reached out to customer support and haven't received a reply.

  Customer response

  07/01/2024

  Received a response from their customer support saying they are issuing a refund and closing our account. Unless the refund isn't issued this should be resolved.

  Business response

  07/02/2024

  This review is not entirely accurate as we were able to connect with this member and process a refund.  While we are sorry to see this member go, we are appreciative of their past support and hope to see them back with the Daily Wire community soon!

• Initial Complaint

  06/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed up with Daily Wire a long time ago on 2018 for $99 charged annually for their services. This remained constant. Last year I paid $107.17 which is $99 plus taxes. I was content with this but reviewing my Credit Card Statement it appeared that they hiked my subscription to $161.29 which is over 50%. By the time I realized this transaction happened I reached out confident that they would refund my money and cancel my subscription which I use very little. Instead they told me they would not refund me the money and that I was locked into the subscription until May 2025, which I do not want, and which is too expensive for what I use. Please help. Over 50% increase is outrageous.

  Business response

  06/20/2024

  Despite what is mentioned in this review, this member has currently been refunded, so this review is not completely accurate. We are always grateful for the support of all our members past and present and hope that this former member will be able to join us again in the future.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  As many on this page and elsewhere online, my complaint is regarding Daily Wires shady renewal process. I did not receive a reminder email as they claim, similar to others on here. In fact, my sister is also a subscriber and she looked through her emails and also hasnt ever received a reminder email over the last couple years. I contacted Daily Wire 3 days after it renewed to request a refund. Most companies have a refund period because that is the right and reasonable thing to do. I was told a refund could not be issued but noticed that others have received a refund if they contacted so quickly? It all is shady and disappointing to observe from a company with the supposed values they tout. Not only did I not receive this reminder email but the charge for this renewal was more than last years, why?

  Business response

  06/17/2024

  Despite what is mentioned in this review, this former member was refunded, so this review is not completely accurate. Since they reached out so quickly after the renewal we were able to issue a full refund and close the membership.  We are always grateful to our members and are appreciative of the support.

  Customer response

  06/17/2024

   
  Complaint: 21859116
  
  I appreciate the response. This complaint was accurate at time of posting as I had originally been refused a refund. When should I expect the refund? 
  
  Sincerely,
  
  *****************

  Business response

  06/18/2024

  Thank you for your response.  You should expect to see your refund on your statement within 7-10 days.

• Initial Complaint

  06/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Got a trial to watch one show on their platform a year ago. Was charged for entire year which I paid. I canceled it and removed the app from my phone and just noticed a new full one year charge on my card. Went online to do it all again. You can only go through bots and get sorry, you have to pay this. Did I answer your question? replies. Its next to impossible to find cancel buttons and basically at the end it says sorry to see you go, enjoy next year $300+ dollars for mug and one show. Id like a refund.

  Business response

  06/17/2024

  Despite what is mentioned in this review, this former member's renewal charge was voided, so this review is not completely accurate. We sent this member an email reminder on May 15, 2024, advising the subscription would renew automatically on June 15, 2024, which it did. Because the member reached out so quickly we were able to void the pending charge and close the membership. There will be no further charges in the future unless the member decides to reactivate their subscription.

• Initial Complaint

  06/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a subscription over 2 years ago and I made sure to cancel last year by email. I know it was definitely canceled because I no longer had access when I tried to login so long ago. Well on a review of my credit card statement, I noticed a subscription charge from the Daily wire. I actually do like their content, I am just done with subscriptions. My issue is that it was only 1 business day later when I emailed them to cancel the subscription that I know I already canceled. I had never logged in, they know I have never logged in for over a year. I received a response that they have no refunds and I have the subscription until next year. I sent a follow up email to request a refund because I no longer want the subscription for a year and they declined. I never received a renewal email like they stated in their records. I did check my junk mail. I know I canceled over a year ago, I did not have access to the account.

  Business response

  06/17/2024

  Despite what is mentioned in this review, this former member was refunded, so this review is not completely accurate. We sent this member an email reminder on May 5, 2024, advising the subscription would renew automatically on June 4, 2024, which it did. Their subscription was also canceled. There will be no future charges unless they decide to reactivate their subscription. 

• Initial Complaint

  06/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed up for only the monthly amount of $15 and when I checked my account, they charged me $150 for the full year. They are now saying all subscriptions are final and a refund will not be issued. Again, I did NOT select that subscription, which makes this charge absolute fraud from their end! It is not considered a refund when I didnt even make that purchase- they just directly took 10x the amount that I approved out of my account without warning or explanation and are refusing to give it back! Literal stealing.

  Business response

  06/10/2024

  Despite what is mentioned in this review, this customer was refunded, so this review is not completely accurate. Because the member reached out so quickly we were able to issue a full refund, close the membership, and provide assistance is signing up for the desired plan. We are sorry for any frustration this situation has caused but have resolved it to the best of our ability. 

  Customer response

  06/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩