Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction 12:16am Friday March 28, 2025. I subscribed to the monthly billing and they charged me for an annual all at once. Their website tries to default to the annual even after you click the monthly as well.

  Business Response

  Date: 04/02/2025

  Despite what is mentioned in this review, the customer did select the Insider Annual option at the time of sign-up which bills annually. This membership level, as well as the charge for the year, is displayed on the final page and must be confirmed before the purchase is made. The customer reached out to us on March 27, 2025, shortly after signing up, to express that they would like to downgrade to the Insider Monthly subscription. The agent successfully downgraded the membership and refunded the difference of $146.74. This matter was resolved through that correspondence.

  Customer Answer

  Date: 04/13/2025

  I apologize i didn't see any previous messages, the business resolved the issue right away, let that be a testament to their great and speedy customer service 

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a subscription 11/3/2024. I cancelled this subscription prior to the 30day cancellation. I noticed this month the cancellation did not process and I am still paying for this service 4 months later. There is only online contact. I am told it my fault and all service is final.

  Business Response

  Date: 03/24/2025

  Despite what is mentioned in this review, the subscription was not canceled until March 19, 2025.The original subscription was created on November 3, 2024, and has renewed on the 3rd of each month until it is set to cancel. The March 19, 2025 cancelation will cause the membership to expire on April 3, 2025. We require a cancelation to be completed prior to the next scheduled renewal charge. We have no record of a cancelation within 30 days of the initial sign up as indicated by the customer.

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi BBB,I think it's interesting that many of us are experiencing the same thing with the Daily Wire. Like many complaints here, I cancelled my subscription in December and for some reason, it wasn't cancelled. I get it, glitches happen. I contacted the company and expressed that I only paid for one month to watch two shows, that's it. I mentioned they could check their back-end system to track my activity and see I've never logged in for the last three months. To this, they responded they couldn't check my logins (huh?) which was alarming. With other companies, they are able to see the activity and make exceptions on reimbursements.The issue I am seeing on BBB with the Daily Wire is this whole "I am going to set my face as a flint" mentality, being immovable regardless of the fact that they can simply verify any activity. If there's activity, deny the refund because the person lied. If there's no activity, clearly, the person is truthful. Platforms aren't immune to malfunction. I am a manager and have dealt with these issues. If they truly cant see their back-end, not being able to track activity is alarming and shows the fragility of their system (which is why many of us have gathered here).I simply want my money back for months I didn't use - when I cancelled. I communicated with ***** who was rude with a pinch of false humility. She kept repeating: "you didn't cancel, and Sorry for what youre going through, but our policy is we can't refund," over and over - you know, she set her face like a rock. Well the truth is, I did cancel! Something's wrong with their platform because we all cannot be wrong. I did not sign up for three months to NOT use the platform. The platform glitching shouldn't be placed on me or others. Please do the right thing. You shouldn't be so staunch that people must report you to BBB. Resolve it before it gets to BBB.????????????????

  Business Response

  Date: 03/17/2025

  Despite what is mentioned in this review, the first and only cancelation was made by the user of the account on March 13, 2025. This prevents future charges which will cause the account to expire and not renew on April 2, 2025. The subscription was created on December 2, 2024, and was set to renew on the 2nd of every month until set to cancel. The usage of the content is irrelevant to the subscription renewal. A cancelation is the only action that can prevent future charges to a subscription. We do consider all sales final per our terms of use and will not be able to issue a refund. This was explained in a previous correspondence with the customer.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Daily Wire application last year. In December of 2024 I used the application to update my payment methods to indicate that I did not wish to renew the services. In January of 2025 the company automatically withdrew the cost of a twelve month subscription, but I did not authorize the withdrawal. They are refusing to refund my money, they never should have taken it in the first place! If the application does not function properly to cancel a subscription, this burden should not be placed on the consumer. I want a full refund, I have not used the services at all.

  Business Response

  Date: 03/12/2025

  This member agreed to be automatically renewed at the initial sign-up by selecting a checkbox saying they agreed to the terms. Members simply can not sign up without taking this step. We sent a renewal reminder on December 2, 2024, 30 days prior to the charge, allowing ample time for cancellation. No cancelation attempt was made prior to the scheduled renewal date. This caused the subscription to renew on January 2, 2025. On March 6, 2025, about two months later, they called our support team for a full refund. We couldn't offer a full refund due to the time that had elapsed. At that time, we set the membership to cancel at the end of the term so that the member would not be billed again. We're sorry for any trouble this caused but have done our best to resolve the situation.
  

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2024, I paid The Daily Wire to watch a show streaming on their network. I never authorized a subscription to The Daily Wire.I since learned that The Daily Wire has charged me $14.99 per month for December 2024, January and February 2025 ($44.97 total).I went to The Daily Wire app and the The Daily Wire website to cancel the subscription. There is not an option available to cancel the subscription or a phone number to call.On March 2, 2025 I emailed the Support option on their website, asking that the subscription be cancelled.On March 3, 2025 I received an email asking that I verify any other emails associated with this account and a "screenshot of the charge showing the date and the amount of the charge."On March 4, 2025 I emailed back stating there are no other emails and sent a screen shot of the charge.On March 4, 2025 I received an email asking that I "provide the last 4 digits of the payment card and the zip code linked to the payment method."I have never encountered having to do this with another company in order to cancel a subscription. On March 5, 2025 I still have not had verification that this subscription is cancelled.The next step will be cancelling my credit card, which is going to cause more hurdles to jump through simply because this matter.

  Business Response

  Date: 03/12/2025

  Despite what is mentioned in this review, the agent that assisted this customer did provide clarification that the subscription had been set to cancel at the end of the current billing period. The customer purchased an Insider Monthly subscription with us on November 17, 2024. Per our terms agreed to at the time of purchase the subscription would renew each month on the 17th until canceled. The customer first reached out to us with a request to cancel on March 2, 2025. The agent assisting was unable to locate the subscription as it w as under a different email address than the one the customer contacted us from. The information asked for was related to both finding the account as well as making sure this customer was the owner of the account. This verification is required in order for us to take action on an account on a customers behalf. After receiving the necessary information, the customer was then notified on March 4, 2025 that we had canceled the account and no further renewal charges would occur.

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the monthly subscription in July 2024. I thought I had cancelled my membership. I just saw in my bank statements today I am still being charged. It's annoying but whatever. However, my issue is when I go to cancel, there is not option to. I have been working on this for a long time now and have been to multiple sites that explain the highlighted hyperlink cancel button should be under the subscription tier. However, in my account it says when I should expect to be charged next (which is what its supposed to say) BUT if I want to manage my subscription I need to go to Recurly. I don't have Recurly, whatever that is, and even went to their site and confirmed they don't have an account for me. I've written 3 emails to customer support all giving me the same exact answer, most likely from a bot, that gives the typical navigation to where cancel should be, however, it is not there for me. I'm irritated and just want to cancel. I'm not even asking for a refund, I just want to stop being charged and for them to not make it so difficult to do so. It feels shady and I wouldn't have expected that from Daily Wire. Please just cancel my subscription, I want to love your company so PLEASE make my headache end.

  Business Response

  Date: 03/04/2025

  Despite what is mentioned in this review, we have responded to two different emails from the customer for which we are still awaiting a response. The customer reached out to us on February 22, 2025 twice to which we had an agent respond indicating that we needed more information to locate the account and help with the cancelation. These responses took place from us on February 22, 2025 and February 23, 2025. Neither of these requests for more information have been responded to at this time. Upon looking through information that was given in the screenshots of the complaint, we were able to locate the account and found that no cancelation attempt was made prior to January 21, 2025. On that date, the customer had requested a data deletion from our system which deletes everything including the ability to look up an account using a name or email. This data deletion also terminates the account and the customer no longer has an active subscription as of that date.

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I misread the annual subscription for ***** per month and didnt know it would charge me $232 for the year. I thought I was buying a ***** monthly subscription and paying each month and it charged me $232 dollars instead of the *****. I immediately tried contacting them and hadnt even used their website whatsoever and asked for a refund only to be told all sales are final. It was extremely misleading and confusing and when I tried contacting somebody to speak to the company nobody but an ai robot was available and it just kept telling me I couldnt get a refund! I can afford to pay the ***** per month so eventually they would have gotten my money anyways I just cant afford that much money all at once. I think its extremely unfair and would simply just like to speak with someone to explain my situation and hopefully get a refund. Thank you!

  Business Response

  Date: 01/28/2025

  Despite what is mentioned in this review, the customer was given the 47% off deal in the form of a refund the same day as the original charge after calling us just hours after the charge occurred. The offer that is referred to in this review was a 47% off deal for any new annual memberships and is not billed monthly at $10.99/month. The subscription level selected detailed that this was an annual charge. The customer accepted the service agents offer to apply the 47% deal in the form of a refund. We are sorry for any confusion that may have been experienced during this sign-up process.

• Initial Complaint

  Date:01/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a daily wire subscription in November, i then deleted my account and unsubscribed. I am sill being charged for the past 2 months for this service i have only watched 2 movies on in November, I just got the 2nd charge since i have deleted and unsubscribed. this needs to be fixed. i have no way to contact them because already have. I cant get into my account because my emails are not working. i have tried both emails of mine. to "reset password" and i am not receiving an email to resolve this issue. I believe I can no longer access the account because I deleted it. I should have only been charged for the Daily Wire that one time because I unsubscribed and deleted account after watching the 2 movies.

  Business Response

  Date: 01/13/2025

  Despite what is mentioned in this complaint, we do not have any record of the customer reaching out to us in our system. We have reached out to the customer at this time to resolve this issue as it appears the account was created under a different email than the customer had intended which lead to confusion when accessing the account to make any adjustments or cancelations. 

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have fraudulently been charged by this company and I dont even know who they are or how they got my information. I want it stopped and I want my stolen money returned.

  Business Response

  Date: 01/10/2025

  This member reached out to our Member Experience team after the renewal and the account was canceled.  We couldn't offer a full refund due to our policy that is agreed to at the time of purchase and the member reached out after the date of renewal. We do not have any record of the member opening up a support ticket to discuss the cancellation prior to renewal nor do we have any indication in our system that a cancellation was attempted prior to the renewal date.  At the time the member contacted us, we set the membership to cancel at the end of the term so that the member would not be billed again and they have full access to their account until the date of expiration. We're sorry for any trouble this caused but have done our best to resolve the situation.
  
  
  
  

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a one month subscription and was charge for much more. I reached out to the customer service and they did not resolve this issue. It feels like a scam. They have implied that I am looking to downgrade my membership. This is not the case.

  Business Response

  Date: 01/10/2025

  Despite this member review, we did assist this member to the best of our ability.  This member reached out to us on October 28, 2024 which was almost 4 weeks after the non-refundable purchase and requested a full refund.  The subscription this member purchased - Insider Annual - is charged on a yearly basis. This is noted on the Sign Up page when members choose the subscription they want to purchase. The final price is also shown at checkout.  At the time this member reached out, our Member Experience agent issued a one-time customer courtesy discount to the current membership resulting in a 47% retroactive refund as this member signed up during a past promotion but did not apply the coupon at the time of purchase. Our agent also set the membership to cancel so this member will have full access to the membership until the end of the term.  There will no longer be any charges nor will there be an active membership after that time.  We are sorry for the frustration this has caused and hope there is some content that this member can enjoy for the remainder of their term.
  
  

  Customer Answer

  Date: 01/12/2025

   
  Complaint: 22765599
  
  I am rejecting this response because:

  i Purchased a one month membership, so that I could watch a film released in October. I did not purchase an annual membership. 
  

  I was not asking for a full refund, I was happy to pay for the one month. 
  

  You mentioned that it took me 30 days to write to Daily Wire to request this correction in their billing, this is because I only do my bookkeeping once  all the time. This is not a legitimate reason to deny this honest complaint. 
  

   

  
  Sincerely,
  
  ****** *******