Complaints

This profile includes complaints for Crest Honda's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Crest Honda

  2215 Rosa L Parks Blvd Nashville, TN 37228

  
• 

  Crest Honda

  2215 Rosa L Parks Blvd Nashville, TN 37228-1315

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 14, 2024 I went into a car dealership to purchase a 2020 *** terrain with my dad as the cosigner all proper documentation was given to the car lot through the whole process and they waited past the 10 day policy in ********* to say that contract was expired. They did not uphold their end of the deal by giving all proper documentation to the bank with the car being financed and her being approved with her credit and her dads credit the car dealership also requested that she show her Social Security card and her dad show her his Social Security card which they did produce, and they said that was not good enough that the contract was expired. They failed to contact her about that they have now been harassing her over and over and over daily about bringing the car back and they will give her a refund she did not get produced any type of document to sign for a refund nor was she given any money back and they have repossessed the vehicle now on top of done many different unlawful things and a formal complaint has been made as well with the state of ********* because my rights civilly have been violated

  

  Business Response

  Date: 12/16/2024

  We did everything we could to accommodate this guest. We allowed her to use a co-signer who lives in ********** and we communicated with both parties throughout the entire process. We allowed ****** to drive the Terrain for a few weeks, free of charge, while we attempted to get this deal approved with one of our lenders. The only lender who was willing to approve this deal wanted to see both her and her Dad's social security cards prior to reviewing the deal any further. By the time we received the proper documentation from ******, the bank's approval had expired and we did not have any other lenders who were willing to approve this deal. We tried for a week to get ****** to bring the Terrain back. Every conversation involved us being screamed at and ended in no action by them to bring the car back. We do have the car back now and we did give them a full refund for the deposit that they had given us. If there was a path to selling them this car, we would have found it. We did everything we could to make this deal work. 

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18th, 2024 I purchased a New 2025 Honda Pilot from Crest Honda in *********. The sales person ********************* added an extended warranty and a Honda Care Maintenance plan to the contract totaling $6,107. I was told that I would have these programs but I was not told I was paying for them. According to the contract I have 60 to cancel the extended warranty and Honda Care Maintenance plans. I've contacted three people at Crest Honda requesting to cancel these plans. Two of them said they would email me the cancelation form one of which was *********************. That was over a week ago even though they told me they would send me the forms immediately after our talk. Its been over a week. I texted *** the primary sales person this past Friday, May 24th, 2024 at 9:30am. He responded at 4:28pm stating "sorry for the late response, I'm checking with them right now". I have not heard from anyone since.

  

  Business Response

  Date: 05/29/2024

  As the General Manager of Crest Honda, I sincerely apologize for the inconvenience caused to you. I will be reaching out via phone call to you immediately, verifying your email address to cancel the extended service contract. 

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Crest Honda has had my vehicle for almost a month with zero communication. They have never answered the phone or called me back. All I want is a phone call,

  

  Business Response

  Date: 11/16/2023

  *********************** or service manager has tried to contact you multiple times. Please call General Manager ******************* at your earliest convenience at ************. The phone number listed on this complaint is incomplete and I can not contact you myself. If our records are incorrect and we documented your phone number incorrectly I am ready to assist and take care of the situation. 

  Customer Answer

  Date: 11/17/2023

   
  Complaint: 20878341
  
  I am rejecting this response because: I have not received a single communication attempt despite having called multiple times. Please call me at *************.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/20/2023

  *********************** or service manager will be calling you ASAP. I do apologize for the inconvenience and frustration with not being in contact with us. We need to review all guest contact information at time of service write up. 

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the car from this dealership in 2021. I took it to a mechanic straight off of the lot and he told me the mileage had been tampered with, most likely rolled back at the dealership. Cut to 2 years later and my car is having problems. So I had it towed to Crest Honda, who assured me that they would contact me soon after an inspection. It has been two weeks. I have called a half-dozen times, each time being told that I would receive a call back the next business day. It has not happened. These people have stolen my vehicle and refuse to communicate with me. I am at **** end with this awful dealership that I'm about to report them to the dealership board of directors.

  

  Business Response

  Date: 11/07/2023

  Spoke with our service manager *********************** to confirm we had the correct information to follow up with guest. The phone number on file was incorrect based on the guest information listed on the report. **** has tried to contact the guest via phone call per the phone number listed on report. We are trying to contact guest now. 

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 16, 2023, I was denied a test drive of a vehicle after manager ********************* stated I have been to the dealership several times. Crest Honda of *********, ** has given false information as to charges on the bill of sale. I have found the vehicle I would like to purchase from Crest Honda, which is a 2017 Honda Accord. However, it has been said since different dealers have worked me, I am not allowed to test drive a vehicle unless I have a co-signer for purchase. They have committed to helping me find the car I would like to purchase, yet now denying access to test drive any vehicle. Crest Honda has not reached out to me and the car is still available for purchase as of August 18, 2023.

  

  Business Response

  Date: 10/06/2023

  All guests are welcome to test drive any vehicle as long as guest has valid drivers license and insurance coverage. The vehicle of interest is no longer available as this review was sent to an associate that no longer works here. If the guest would like to visit dealership and test drive she is more than welcome.  

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a vehicle from Crest Honda about 7 days ago and the vehicle is not as described, they also performed bad business. To start, the sunshade in the vehicle is broken, they gave me a hard time about fixing it and eventually ordered the part. I was later told the amount to order the part was added into my purchase price of the vehicle. When I received the vehicle after signing paperwork, it had no gas in it. I was told by Honda that they don't fill up used vehicles. The associate named **** advised me that the company is cheap, so don't be mad at him. Needless to say I purchased the vehicle then had to go straight to putting gas in it. Next I found out that when the car sits out in the rain, there is a smell of mold inside the vehicle when I get back into it. I've just driven the car for a week, and the oil light is on. Why is the oil light on if they perform the safety inspection and state on their website that all cars receive oil changes before they are sold? Was a safety inspection even performed? What other issues am I about to have? There are a ton of questions I have now and don't trust this dealership. I regret doing business with them. there are also bugs flying inside of my car now, when no windows were left open or down last night. The contract states it can be cancelled if the dealer and customer agree, and I would like my contract cancelled so I am able to take my business somewhere else.

  

  Business Response

  Date: 08/01/2022

  Business Response /* (1000, 5, 2022/07/20) */ Thank you for your recent purchase from us and guest satisfaction is of top priority. A sales associate should not say we are cheap and use an excuse of that nature as why we do not fill up used vehicles. Yes, all used vehicles go through an inspection before hitting the lot, oil and filter is changed. However, the oil light will come on if it is not reset at the time of the oil change. More than happy to reset that for you and inspect what the issue with the water leak and detail the vehicle for you so there is no smell. Please feel free to email or call me with any concerns. Thank you for your time. Consumer Response /* (3000, 7, 2022/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The vehicle has been reset, the oil levels are low. I have attached pictures to show. The service described was not done on this vehicle, and therefore I as a customer an unable to trust this dealership. ****, the sales associate described the dealership as being too cheap to give their customer's gas, the response did not offer to reimburse for fuel purchased after purchasing a vehicle from them. I received the car with 20 miles to empty, so I could not even drive home with my vehicle. A simple detail and resetting sensors does not rectify the issues of an associate calling your company cheap when I was asking questions regarding my purchase, it does not rectify the smell coming from the vehicle after rain, it does not rectify being charged for fixing a feature the vehicle should have, it does not rectify the trust you've lost by not performing service on the car. All it does is support the claim from **** that the business is cheap. There needs to be a better resolution. Please see photos for proof of services not being performed as described by the dealer in their guarantee. Business Response /* (4000, 9, 2022/07/21) */ Our goal is to ensure guest satisfaction with every purchase from our dealership. We will be in contact directly with you to handle this situation. Thank you Consumer Response /* (3000, 13, 2022/07/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was stated I would be contacted directly by this dealership, but we are going into the third business day and I still have not received a phone call, text, or email from this business. I have received calls from them asking for a key to my trade in, and also notifying me that a coach from the ********* ****** purchased my trade in. I do believe that should not be information that was shared with me. As I continue to wait to have my concern resolved, attached you will see a receipt from where I had to purchase European oil for my vehicle. I did not want to damage the engine while waiting for a response from the dealership. Also you will see a snapshot of the clause from the contract stating the seller can agree to terminate the contract. I've lost complete trust in this dealership that a safety inspection was performed on this vehicle, as I should not have been required to fill my vehicle with oil within a week of purchase. I would like to have the return of this vehicle coordinated, my down payment returned, and I be allowed to take my business elsewhere. Business Response /* (4000, 15, 2022/07/25) */ Message and text message has been sent to the guest for response.