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Customer ReviewsforCrest Honda
9 Customer Reviews
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Review from Alyssa J
1 star09/16/2023
Unfortunately I’ve purchased multiple vehicles from Crest Honda, but I’ll NEVER be back! I’d stay far away from their dealerships! They aren’t trustworthy, backtrack what they say they’ll do and are horrible communicators. Just run the other way. Trust meReview from Erica F
1 star07/11/2023
Normally I have good experiences but my last visit was very disappointing. Given a repair estimate of over $3000 when I have my vehicle serviced on a regular basis, always get recommended services done, and have never let anyone other than Honda service my vehicle. The service department managers were both non personable and dismissive. The only person who showed compassion was the service advisor Kevin O****. Even Honda corporate was not helpful to my situation and when I asked how could such a major thing like axle repair go unnoticed when they claim to do a complete vehicle inspection every time I go in, the service manager advised me “ it’s just one of those things that happens, it ain’t like something leaking and we could tell you. And as far as Honda corporate, they said they’re not doing anything to help.” I still had my car repaired but definitely learned a lesson in who values my business. Very disappointing experience and I’ll look elsewhere for service going forward. If I’ve been told inspections are done and major things go unnoticed, how do I know what I paid for is being done correctly?Review from Bob N
1 star06/26/2023
We purchased a used 2019 ***** Grand Caravan June 21. The van is in good condition, runs well, and the price had been reduced which were all positive factors for us. However, when we went to purchase, Leo presented us with the bill. It included two coverages which were supposedly mandatory: PermaPlate $649 and Tire & Wheel $1295. L said these coverages were "mandatory" and included in the total because "that's just the way we sell cars." This significantly added to the price of the vehicle. We protested and he eventually removed the Tire & Wheel. We believe L deliberately lied to us (or was instructed to lie) in order to recoup the cost of the discounted price and then some. We had been willing to purchase the van at the originally stated price when we first viewed it. We didn't have these "mandatory options" when we purchased our son's vehicle. In addition, the Finance Manger only presented us with a list of optional coverages. Nothing was mandated. He simply stated that he was required to present these options to us, but we were not required to purchase them. (The Finance Manager was very polite and efficient.) The vehicle was also sold to us without a spare tire, winch, jack, or even Fix-a-Flat. Initially, L told us that 2019 ***** Caravans did not come with spares at all. When I inquired further, he said the previous owner kept the spare and the jack. A local ***** service center quoted us $304.29 for a winch and $446.50 for a wheel minus the tire. We came to the dealership at 1 pm and test drove the van for approximately 20 minutes. It took Leo a very long time to process the paperwork and even longer to have the van detailed. He said it would be ready five minutes after we signed the paperwork with the Finance Manager. We still had to wait another 30 L sent us off with a nearly empty tank. I just managed to make it to the next exit in rush hour traffic and rain to purchase gasoline and did not get home until 7pm.Review from Horace T
5 stars02/08/2023
Zac H. was great and very helpful. Worked in car same day I took it in, problem was solved same day. Highly recommend.Review from Tony D
1 star10/31/2022
95% of the service this vehicle has had has been performed on the service team at Honda crest. The last year and string of suggested and/or required maintenance has really been an issue On September 6 I was advised that the ticking noise coming from my engine was due to it needing a full engine replacement or at the very least the CAM need to be replaced service records for the last year since having the timing belt replaced show diagnosis of this was happening all along it’s still other repairs were issued suggested and paid for the amount of hours almost $2000 If you pay close attention to the comments for me to the service advisor Chad you will see comments such as ticking noise clanging noise engine appears to be honest last breath, car appears to be taking its last breath something is wrong with the engine it’s still other repairs were made to me they were not necessary To make matters worse I insist on talking to a general manager on September 7 I was told this person did not exist and they did not have any information for such a person Best team in chains by the young lady after she learned that I was actually recording our conversation in my request to see or at the general manager information once you learn the Honda customer service was actually on the phone listening to her Miraculously the general manager’s information and his personal card was given to me. NO contact by dealership – Honda USA complaint closed and advised a dealership issue.Review from Cameron G
5 stars10/31/2022
The excellent dealership was willing to stay after hours to help me get a car. Will definitely be back.Review from Penny L
1 star09/11/2022
Would leave negative stars if possible. Left my 1991 Honda Accord because the seatbelt was no longer working on the passenger side and supposedly seat belts are lifetime warranty. It is in my owners manual and on their website. The seat belt control unit was bad and the passenger seat belt is stuck closed and will no longer retract open. I went to get the car paid the diagnostic fee because I was not paying 921.65 for them to fix it. Got home and my son was looking at dash cam video and they were quite abusive to the car and thought it was funny. They revved the engine cold, grinders gears, used the emergency brake to stop the car instead of the brakes. Talked to a lawyer and he said yes it is a covered part because the seat belt is not working like it was designed. I told him this dealership will never touch anything I own again. I tried to call the service manager the phone rang for 5 minutes and no one answered. No voice mail no anything. I can find no email addresses to send an email. I would not take anything to this service department.Crest Honda Response
09/14/2022
We have spoke with the owner of the car. And have expressed our gratitude and the actions have been taken towards the parties involved.We have also notified the customer that the part isnt covered under warranty. At this moment the issue has been resolved unless customer want to pay for the part so we can fix the vehicle.Review from Pinakini K
1 star07/01/2022
I went that dealership to fix my car. some how my new card was leaking water in my trunk. who ever was take my car in for fix he told me it been 7 years warranty did not cover you miss by 30 days I ask how much he give me estimate and I did paid it was in last December2021 after I park my car in garage for 3 month did not drive after that I start driving and rain come my trunk full of water I did take it back and saw it to them. They keep my car for few days and told me they fix it. But no again rain come my truck has full of water I did take it back couple of time they did not fix. I am very upset with whole situation what do I do with that some one told me to complain BBB.Crest Honda Response
07/13/2022
We have reached out to this customer and offered to try to find the leak at no charge. Customer has not returnedReview from Rev Hughes
2 stars10/02/2021
I came in to buy a car, after being contacted numerous times over the last few months. When I went to sign the papers, the finance manager refused to give me a copy of ALL the documents I was signing. He said they were for the state and I was not allowed to view them or have copies of them. As an Insurance Broker, I have a responsibility to give the customer all documents signed. I began to feel uneasy. I still have the contract paperwork to prove my point. The finance manager continued to distract me by saying he did not receive my proof of income, after emailing it 5 times. I went to another dealership and they received the email within a few minutes. I asked the salesman and finance manager to delete all my emails and the text with my wage statement, to prevent a breach of confidentiality. I am very disappointed by their behavior. As a Police Chaplain and Minister, I expect honest business practices, while also knowing not everyone has morals. My strong discernment and ESP made me aware that since they would not show me another car, something may have been wrong with the 2019 Honda Civic. They would not show me another car. For $20000, I am sure they had something else. The salesman continued to tell me the thump in the tire was because the car was sitting. They initially told me since I did not presently have my own car insurance , I could not test drive the car. Once I drove the car on the road, I felt the thump in the tire. No one would purchase a car with defects, when this would be a serious investment. The 13.5% interest rate was good, considering I am rebuilding credit, but when I asked to see another car, they told me my interest rate might nearly double. I hope you change your business practices in the future. This experience was unsettling. Thank God I walked away. Please delete all my information. As I will never return to the dealership.Crest Honda Response
10/05/2021
We are sorry to hear about your recent experience with us. The bank did ask us for those documents while trying to get an approval for your purchase. At the time while you were here our options of vehicles that would work for you given your financial situations were extremely limited. We will be sure to dispose of the documents you gave us and we do apologize for any inconvenience this situation might have caused you.
Customer Review Rating
Average of 9 Customer Reviews
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Today,7:00 AM - 6:30 AM
MMonday | 7:00 AM - 6:30 AM |
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TTuesday | 7:00 AM - 6:30 AM |
WWednesday | 7:00 AM - 6:30 AM |
ThThursday | 7:00 AM - 6:30 AM |
FFriday | 7:00 AM - 6:30 AM |
SaSaturday | 7:00 AM - 6:30 AM |
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