Customer ReviewsforCrest Honda

Unfortunately I’ve purchased multiple vehicles from Crest Honda, but I’ll NEVER be back! I’d stay far away from their dealerships! They aren’t trustworthy, backtrack what they say they’ll do and are horrible communicators. Just run the other way. Trust me

Normally I have good experiences but my last visit was very disappointing. Given a repair estimate of over $3000 when I have my vehicle serviced on a regular basis, always get recommended services done, and have never let anyone other than Honda service my vehicle. The service department managers were both non personable and dismissive. The only person who showed compassion was the service advisor Kevin O****. Even Honda corporate was not helpful to my situation and when I asked how could such a major thing like axle repair go unnoticed when they claim to do a complete vehicle inspection every time I go in, the service manager advised me “ it’s just one of those things that happens, it ain’t like something leaking and we could tell you. And as far as Honda corporate, they said they’re not doing anything to help.” I still had my car repaired but definitely learned a lesson in who values my business. Very disappointing experience and I’ll look elsewhere for service going forward. If I’ve been told inspections are done and major things go unnoticed, how do I know what I paid for is being done correctly?

We purchased a used 2019 ***** Grand Caravan June 21. The van is in good condition, runs well, and the price had been reduced which were all positive factors for us. However, when we went to purchase, Leo presented us with the bill. It included two coverages which were supposedly mandatory: PermaPlate $649 and Tire & Wheel $1295. L said these coverages were "mandatory" and included in the total because "that's just the way we sell cars." This significantly added to the price of the vehicle. We protested and he eventually removed the Tire & Wheel. We believe L deliberately lied to us (or was instructed to lie) in order to recoup the cost of the discounted price and then some. We had been willing to purchase the van at the originally stated price when we first viewed it. We didn't have these "mandatory options" when we purchased our son's vehicle. In addition, the Finance Manger only presented us with a list of optional coverages. Nothing was mandated. He simply stated that he was required to present these options to us, but we were not required to purchase them. (The Finance Manager was very polite and efficient.) The vehicle was also sold to us without a spare tire, winch, jack, or even Fix-a-Flat. Initially, L told us that 2019 ***** Caravans did not come with spares at all. When I inquired further, he said the previous owner kept the spare and the jack. A local ***** service center quoted us $304.29 for a winch and $446.50 for a wheel minus the tire. We came to the dealership at 1 pm and test drove the van for approximately 20 minutes. It took Leo a very long time to process the paperwork and even longer to have the van detailed. He said it would be ready five minutes after we signed the paperwork with the Finance Manager. We still had to wait another 30 L sent us off with a nearly empty tank. I just managed to make it to the next exit in rush hour traffic and rain to purchase gasoline and did not get home until 7pm.

Zac H. was great and very helpful. Worked in car same day I took it in, problem was solved same day. Highly recommend.

95% of the service this vehicle has had has been performed on the service team at Honda crest. The last year and string of suggested and/or required maintenance has really been an issue On September 6 I was advised that the ticking noise coming from my engine was due to it needing a full engine replacement or at the very least the CAM need to be replaced service records for the last year since having the timing belt replaced show diagnosis of this was happening all along it’s still other repairs were issued suggested and paid for the amount of hours almost $2000 If you pay close attention to the comments for me to the service advisor Chad you will see comments such as ticking noise clanging noise engine appears to be honest last breath, car appears to be taking its last breath something is wrong with the engine it’s still other repairs were made to me they were not necessary To make matters worse I insist on talking to a general manager on September 7 I was told this person did not exist and they did not have any information for such a person Best team in chains by the young lady after she learned that I was actually recording our conversation in my request to see or at the general manager information once you learn the Honda customer service was actually on the phone listening to her Miraculously the general manager’s information and his personal card was given to me. NO contact by dealership – Honda USA complaint closed and advised a dealership issue.

The excellent dealership was willing to stay after hours to help me get a car. Will definitely be back.