Business Profile

Parking Facilities

SP Plus Corporation

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Complaints

This profile includes complaints for SP Plus Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

379 total complaints in the last 3 years.
140 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 16, 2025 I parked at *****************. On my return trip I paid the for the parking at the kiosk by the elevator. I would not have been permitted to leave the garage without validating my parking. The exit arm will not allow you to exit unless payment/validation os made. I feel as though this outside company from another state is scamming people with threatning invoices/statements stating that "VIOLATOR'S VEHICLES ARE SUBJECT TO BOOTING/TOWING". NO notices were sent prior to the aggressive invoice sent with the above threatening remarks and to top it off a $51.00 interest charge. Companies like this need to stopped it their tracks. Not surprising there are so many complaints filed against them
Business Response
Date: 04/10/2025
I have reached out today 4/10/25 and will follow up if I get a response:

*****,

We received the complaint #******** filed with the BBB. Per the resolution you wanted is for us to no longer contact you. I am required to contact you so we can resolve the issue. If you would please reply back with the parking notice number or license plate number it was issued to and any proof of payment you may have. I can get this reviewed and resolved as quickly as possible.

Thank You,
*****
Remote Mgmt Team Lead

Business Response
Date: 04/14/2025
*****,

As a courtesy we voided the notice number ****************. Going forward you need to ensure you receive a confirmation that your payment processed. If you receive a violation you simply need to contact us with proof of payment.

I have updated the file with the BBB as well.

Thank You,
*****
Remote Mgmt Team Lead
Customer Answer
Date: 04/14/2025
Im satisfied with the results and response from SP Enforcement
Initial Complaint
Date:03/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/1/25 we went to an event that we prepaid for parking and have a printed copy of receipt. Dispute Reason:We paid for parking pass and attendant told us where to park looked at our pass and didnt instruct to do anything else. We have proof of pass paid before event and picture of where attendant told us to park. Now we have a ticket and need to dispute They charged us $75 and told us we would be informed within 45 days and its been 45 days and no response. We do not want this to get turned to collections. We have done our part. We need the BBB to get us a resolution.
Business Response
Date: 03/18/2025
The customers proof of payment is from parking 12/3/2023 not 2/1/25; I sent the following email to the customer:

***,

My name is ***** with SP+ Parkings ************* team. I received the ******************** complaint about the violation number 934461738463890 isued on 2/1/25. The proof of payment you sent inorder number 902606865 was for parking on 12/2/2023. Do you have the proof of payment for 2/1/25 for further review? If so, please reply back with that documentation.

Thank You,
*****
Remote Mgmt Team Lead
Customer Answer
Date: 03/18/2025
See copy of parking pass. I was reached out to by the company trying to tell me the pass was for 12/2/23. Plainly it is not.
Business Response
Date: 03/19/2025
This was sent to the customer today 3/19/25:

Thank you for providing the correct documentation. I have voided notice number *************** as of today 3/19/25. The issue was you entered the license plate as 4RNR not ******. When they audit the lot they use the full plate number even the letters on the side. There is no further action required.

Violation # *************** was
voided and removed from further collection on Wednesday, March 19, 2025

Thanks,
*****
Remote Mgmt Team Lead

Business Response
Date: 04/02/2025
I have advised you and the ****** of the following:
Thank you for providing the correct documentation. I have voided notice number *************** as of today 3/19/25. The issue was you entered the license plate as 4RNR not ******. When they audit the lot they use the full plate number even the letters on the side. There is no further action required.

I am unsure what else she wants?
Business Response
Date: 04/02/2025
I apologize if you did not receive4 the email from me on 3/19/25:

Thank you for providing the correct documentation. I have voided notice number *************** as of today 3/19/25. The issue was you did not enter the full license plate number. When they audit the lot they use the full plate number even the letters on the side. There is no further action required.
Initial Complaint
Date:03/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 16 2025 around 9 am I parked at the garage for ********** in ********** for an schedule train ride for 9:24am. As soon as I parked I scanned the code to pay for parking and the phone did not connect to the payment app, I tried to text the number and got a link to the same blank screen, I supposed the site was down. See pictures of the screenshots attached. I thought i may get a bill in the mail and forgot about it. On March 10 I got a Parking Notice asking for an additional $51 ticket amount. while your system is down you systematically charge tickets, that seems like a scam, as there are no other ways to contact and on top of that the notice notes "to pay or appeal" and when you get on the site it states not eligible for appeal. There are no phone numbers or ways to contact. I think the only way is through the BBB Please help
Business Response
Date: 03/17/2025
We voided the notice as a one time courtesy. If there is an issue with payment contact us at the time, please do not leave the vehicle without payment.
Business Response
Date: 03/17/2025
Violation # **************** was
voided and removed from further collection on Monday, March 17, 2025
Customer Answer
Date: 03/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *********
Initial Complaint
Date:03/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 16, 2025, I used a parking garage regulated by SP Plus. Upon exit, I received an email receipt at 5:47 PM showing billing details, purchase date, total ($16.99), payment method, and garage address.Two days later, the $16.99 charge appeared on my bank statement, confirming payment. However, on January 27, 2025, I received a letter stating I had a parking violation at the same garage at 4:09 PM for "not paid." The notice demanded $67.99, despite my receipt and bank statement proving otherwise.On February 19, 2025, I disputed violation #**************** via email, attaching my receipt and proof of payment. ******* responded with an automated reply. On February 24, 2025, they stated the location manager would contact me within 48 hours and to follow up if I didnt hear back.I never received a response. Assuming it was resolved, I didnt follow up. Then, on February 27, 2025, I received a debt collection letter from ********** ****** **************** LLP attempting to collect $67.99 on behalf of ********This is completely unwarranted and unacceptable. I have clear evidence of payment, yet ******* failed to resolve the dispute and escalated a baseless violation to collections. This companys practices are deceptive and predatory, as many others have faced similar issues.On March 11, 2025, I responded again to ** ***** last email, resending my receipt and a redacted bank statement. It is outrageous that this issue has escalated to a debt collection agency despite clear proof that I paid the parking fee.I demand that SP Plus:*Dismiss the invalid violation and debt collection claim.*Issue written confirmation that my account is cleared.*Ensure no negative credit impact due to their error.This situation is unacceptable, and SP Plus must take accountability for its poor business practices.
Business Response
Date: 03/13/2025
I apologize for the delay in the response. The parking notice has been voided as of today 3/13/25.

Thank You,
*****
Remote Mgmt Team Lead

Business Response
Date: 03/13/2025
Violation # **************** was
voided and removed from further collection on Thursday, March 13, 2025
Initial Complaint
Date:02/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Brightline **********************. Receiving "violation texts" with proper in/out date/time, and my Plate Number for my pre-paid parking. Second request by email to rectify sent to: ******************************************** Where is the issue? This was paid. Maybe someone can advise if the ************ of Consumer Affairs can assist? How many others has this happened to, who out of frustration paid. Could this be construed as consumer fraud? It only takes a simple reply from SP PLUS to show good faith! Parked 1/23/2025
Customer Answer
Date: 02/27/2025
Attached is the file with proof of payment, and one of several texts that I've received, demanding payment. ********** has also tried to rectify with to no avail, with SP PLUS stating they need a ticket number, which was not received, but demands that included in/out times and date, license plate number and such were included, to better authenticate their demand for payment. Reading other complaints about this company, this seems to be how they operate and have poor correspondence.
Business Response
Date: 02/27/2025
Emailed customer, no violations under LPN GF and the promise to pay link expired. If still getting texts to let me know.

Thanks,
*****
Remote Mgmt Team Lead

Business Response
Date: 03/03/2025
Emailed customer, no violations under LPN GF and the promise to pay link expired. If still getting texts to let me know.

Thanks,
*****
Remote Mgmt Team Lead
Customer Answer
Date: 03/05/2025

Complaint: 22996019

I am rejecting this response because: It is clearly evident that they have removed or corrected the collection effort for parking that had in fact been paid for. That is certainly acceptable, however, the business practice of improper collection activities, and their ignoring any direct disputes, with no replies to the sender. A large company such as ******* needs to be responsive to complaints directly received by them, but more so, if they have a technical malfunction, they need to admit it, as in my case, there was in fact an improper collection effort.

Sincerely,

**** ******
Initial Complaint
Date:02/10/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 25, 2025, my car was parked at a location. I presume a ****** fee is charged. I get a letter in the mail stating I must pay $51 for: ticket amount $35.50 unpaid parking fee Total: $87.50 This is price gouging, even *************************** doesn't charge DAILY fees like this. This company are crooks!
Business Response
Date: 02/13/2025
The dispute was filed online 2/10/25, this goes to management. I will ask them to rush the review, normally they reply within 7-10 days.

Thank You.
Customer Answer
Date: 02/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:02/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has now demanded two parking violation fees of $75 totaling $150 after I both attempted to pay for parking through their QR code/text to pay system on their lot and prepaid ahead of time through Ticketmaster. The incidents both took place at the lot at ***************************************************** ********* NC ******. The first "violation" was on 11/7/2024 after I had attempted to pay via their QR code system, had a hold for a charge put onto my bank account, but then apparently never finalized on the buisness' end. I disputed this charge via the provided website and clearly stated that I fully intended to pay the original parking fee and would do so if they gave me a way to. I never received a response until a month later when i got a letter in the mail from a debt collector for $75 on their behalf. The second "violation" was on 02/04/2025 after I had prepaid for parking at their lot through ************ and confirmed with an event employee at the lot that my prepaid parking pass was for the lot I parked in. I have attached the receipts for this transaction in the supporting documents section.
Business Response
Date: 02/17/2025
I sent this to the facility manager and have not received a response. I will escalate this further.
Business Response
Date: 02/17/2025
We have voided the notice as a one time courtesy. Going forward please ensure your payment post prior to exiting the facility.
Business Response
Date: 02/17/2025
We have voided the notice as a one time courtesy and advised the customer
Initial Complaint
Date:01/29/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay for daily parking at the ****************** in ***** ********. SP parking manages the lot and I use their app to pay. I have received multiple violations from the Village of Worth stating that I did not pay for parking, but I have proof that I paid. When I call SP, they tell me that they don't manage that location, but their signs are everywhere and they are taking my money every day. Each time I receive a violation I have to go to the Village and show them my proof, SP does nothing to help me resolve the violation.
Business Response
Date: 01/29/2025
I have reached out to the customer for a little more informaiton. This is the email sent to her on 1/29/25:

*****,

I received the complaint from the BBB regarding you receiving parking violations at the VILLAGE OF WORTH METRAstation. I do apologize for the inconvenience and will do my best to get this issue resolved. I am showing payments made to us at that facility. Would you please reply back with a picture or copy of one of the notices you have received from the Village of Worth for review? I need to get with the local manager to see why this is happening and to ensure it gets resolved. The notice would be helpful. I have your parking confirmations for the licesne plate number ******* on my end.

Also, has the Village of Worth provided any reason they are not recognizing your payments? By chance is the license plate number not matching?

Thank You,
*****
Remote Mgmt Team Lead

Business Response
Date: 01/30/2025
Update, I received the following email from the local manager and I sent this to the customer as well.

Hi *****,

I spoke with the village on this and they are taking care of the tickets issued. Please inform the customer to make sure to input their license plates into the system accurately.

Plate on Ticket: 2655527
Plate on their Order: 2755527
Customer Answer
Date: 02/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I truly apologize that I was to blame for this and I opened this complaint. I feel horrible. Thank you so much for you assistance!!

Sincerely,

***** ******
Initial Complaint
Date:01/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a $50 ticket from SP+ for staying 14 minutes over a 2-hr parking spot in Nashville, ** in addition to the $5.50 of charges for the 14-minute overage. I did move my car to a street spot but was just a little late in doing so, wasn't expecting to get a fee of this magnitude. The parking lot on this night was nearly empty so I don't understand the size of the fee relative to the demand for parking on the night that I was there. Will avoid parking in this lot and frequenting the business in that area to avoid this again.
Business Response
Date: 01/29/2025
I have sent this to the local manager to see if he approves the refund. The customer never contacted us to attempt a dispute at all. They have 45 days to dispute any notice with us. The $5.50 is for the parking the $50.00 is the fine for the overstay. There are 2 hours of free parking. This customer parks here enough to be aware. I will reach out to him a well. I will follow up as soon as I get a response.

Thanks,
*****
Business Response
Date: 02/01/2025
The manager stated the violation was in fact valid and no refund due. I sent this to the customer:

******,

Thank you for contacting SP+!

The manager reviewed and advised that the violation was valid and there is no refund due. You parked over the time, the parking was $5.50 and the violation fee was $50.00.

Thank You,
*****
Remote Mgmt Team Lead
Customer Answer
Date: 02/11/2025
I find the response from the business to be insulting. The comment that "the customer parks here enough to be aware" is baffling considering this may be the first time that I've parked in this lot in at least two years. My opinion on the amount of penalty that they charge is that is it egregious. I will be contacting my local state representative and possibly local news to pursue this further with the intent that the public be aware of the racket that is being run by parking companies like S+. I will avoid parking in their lots and will continue to warn others to avoid as they appear to be vultures.
Initial Complaint
Date:01/23/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was presented with an outstanding bill which also included a 100% late fee charge on top of it. I provided proof and receipts to the business that the balance was inaccurate and paid in full at the time of issuance. I proceeded to dispute the claim with the business in the timeframe they gave for dispute resolution; they then proceeded to send the outstanding balance to a collections firm after providing actual receipts of payment.
Business Response
Date: 01/27/2025
The parking notice number 7456217325466922 was voided and removed from collections as of 1/6/25. I have let the customer know as well.

Business Response
Date: 01/27/2025
Sorry I typed the wrong date, it was voided as of 1/27/25:

Violation # **************** was
voided and removed from further collection on Monday, January 27, 2025

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SP Plus Corporation is NOT a BBB Accredited Business.