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Business Profile

Book Publishers

American Songwriter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I entered the 2022 song contest on January 25th, 2023. At that time they were still taking entries and advertising that there was still time to enter. It cost $25 to enter a song. I was instructed to provide a link to my song on a steaming platform, such as SoundCloud, as well as other general information. I made sure my link worked and submitted my entry. Theres no doubt that they can communicate with me because they send me advertisements frequently. They assured that every song would be listened to. Theres even a video that explains their selection process in which qualified people listen to each song multiple times. They recently announced the contest finalists but my song was not listened to. My insights on SoundCloud shows no activity in relation to this contest. I believe they are scamming hopeful musicians with their pay-to-enter contests.

  • Initial Complaint

    Date:02/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November of 2022, $62.51 was automatically debited from my credit card to renew my subscription to American Songwriter Magazine I sent an email to have it cancelled and a refund and I did not get a reply to my email of how to cancel the membership and receive my money back. In December of 2022, I called the ************ number that is on the website, to speak to a representative about cancelling my membership. And the person who answered the phone stated that this number and address was no longer for American Songwriter and that she did not have another contact or address to refer me to. I would appreciate American Songwriter refunding my money back, cancelling my subscription, providing an updated phone number and address for others who have memberships, and removing the outdated websites. Furiously Feeling,***************************

  • Initial Complaint

    Date:01/03/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a membership to Americansongwriter.com. Since my purchase of the membership which I logged onto as an annual auto renew, I have decided to cancel my subscription. On their website, they give no options to withdraw my payment information and cancel my subscription called a "Community Pass". There is simply no way to cancel the subscription on their website. When I try to delete my card, they say this is not permitted due to being an auto renewal. Indeed no option is given to cancel the subscription. When I go into the membership ship tab, they say that "no information has been" entered for this "Community Pass" membership. Online, they say that a cancel tab will be beside your membership. None exists. This looks like a banking regulatory issue. Maybe grounds for a lawsuit?

  • Initial Complaint

    Date:12/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am unable to cancel my subscription to American Songwriter Magazine.I signed up for their songwriting contest a couple of years ago, and somehow ended up with a subscription. Since then, I've lost/forgotten my password for their site.I've tried numerous times to recover my password to my account. Each time, after submitting their online form, it says that I will be emailed a link to reset my password. I've never received anything from them. As well, I've submitted a request for support using their online form and have never gotten a reply.I've checked my spam and junk folders. There's nothing there from them.I want my subscription, membership and everything in my name on their site cancelled.Their contact phone on the BBB website is incorrect. It belongs to a different organization. It's got an answering machine message for an employee at a college.In my opinion, this situation smacks of questionable business practice and irresponsible management.I refuse to be billed for something I don't want and would appreciate an apology and assurance that their contact information and online customer service forms are fixed and/or corrected.

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