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ComplaintsforThe Epiphone Company
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Complaint Details
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Initial Complaint
11/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Disabled *********** veteran who spends much of my time serving other veterans with PTSD and most of them don't know how to relax and enjoy themselves. So we were donated this awesome guitar to help with our jingles and therapy sessions. Well it sled onto the carpeted floor off our stand and the neck broke with very little resistance. I called the Epehone help; and left severable messages but no one called/so a Airforce veteran at ******************* attempted a repair but to no avail for a repair. So now we can't afford just to replace it.Business response
11/17/2022
While ****** does work with some military-focused charities, we do not donate guitars directly to individuals. We also don't have record of any contacts from this particular individual. While the issue with the guitar can likely be repaired, I'd recommend first contacting the organization from which the guitar came to see what options there are. If repair turns out to be the preferred option, our Repair & ********************** can be reached at *******************************.Initial Complaint
05/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I have a Epiphone Tommy Thayer signature Spaceman guitar that I bought new it was silver when I bought it now it is yellowing and no longer silver.The guitar has lifetime guarantee Epiphone says it not covered because it is the aging process and out of there control the guitar has never been played and only taken out of the case a few times.I think the finish is defective I have looked online and all the ones I find have this same defective finish.I expect when I buy something silver that it will stay silver I noticed it changing years ago but thought it was the lighting I was using.Business response
07/21/2022
Business Response /* (1000, 5, 2022/06/06) */ The customer is experiencing the natural discoloration of the clearcoat on the guitar's finish. This is something that happens naturally over time on all of our guitar finishes. While the effect can vary and/or be accelerated by outside forces, it tends to happen on it's own without any influence and is quite common in the guitar world. Consumer Response /* (3000, 7, 2022/06/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) When they put this guitar out as silver they should have said that it might not remain silver they obviously new that ALL of there finishes will turn yellow over time as they stated in their response.How can you sell a signature guitar that is based on the color silver and have it change color to something other than silver.Again this was a signature Tommy Thayer SPACEMAN Epiphone Les Paul guitar silver color at least when they first put them on the market and now there are a thousand of them that are no longer silver because of the finish that Epiphone uses on their guitars.Looks like Epiphone new this would happen to their guitars as stated by Epiphone response to my complaint.Epiphone failed by not using a finish that would not yellow over time plain and simple!
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.