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          Business Profile

          Utility Water Company

          Roane County Public Utility

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Utility Water Company.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/02/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I own and live at **** ** ******* Rockwood TN. Been here for about fifteen years at some point 4-5yrs. Ago they run a sewer line past my property on a right away since then at some point they decided I was going to pay *** a month for this sewer service I do not want or need my house was built in 1900 so I'm sure at the very least it would be grandfather in over anything they got going on they have said it's the law I pay this anyway that's what my complaint is what's next cable the air we breath

            Business response

            01/12/2024

            In regards to the complainant Jerry Stone at the address 2010 N Gateway, Rockwood, TN 37854. Roane County Public Utility abides by Tennessee State Law 5-16-108. Sewerage Facilities – Mandatory Connection and Use: The board or other administrative agency is hereby authorized to require any person, firm or corporation owning or occupying property within an area of land in which sewerage facilities are maintained by the board or administrative agency, to connect with and use such facilities. Acts 1961, ch. 166, § 8; T.C.A., § 5-1608. Roane County Public Utility does have a tap/connection of $1500.00, in lieu of having mandatory hookups when a septic system is functional for the property, we charge the lowest monthly rate to the individuals who would otherwise be required to hookup and pay the connection fee and monthly fee. If the septic system were to fail at the above-mentioned property, the state septic inspector would require the complainant to pay the connection fee and connect to the available sewer. 

            Business response

            01/22/2024

            We apologize for this gentleman's predicament, however we are not in a position to change the law in our state.

            Customer response

            01/22/2024

             
            Complain** ********

            I am rejecting this response because:
            It's funny how this became a law right after the line was installed and with out notification to owners you may make it hard on me but I'm not paying this or your late charge my bill says Rockwood water gas and sewer I'm not and can not pay a separate bill for something I'm not receiving so all that being said just be patient I'm selling as soon as possible and you can take it up with the next guy
            Sincerely,

            Jerry Stone

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          BBB Rating & Accreditation

          B+

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          Contact Information

          123 Post Oak Valley Rd

          Ozone, TN 37854

          (865) 354-2702

          Customer Complaints Summary

          1 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

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