Business ProfileforJayell Ranch

My family was vacationing in the Pigeon Forge, TN area and decided to try horseback riding for the first time. Jayell Ranch was on several fliers with coupons for $5 each horseback ride. The ranch was close to our cabin so we decided to try it. We arrived shortly before noon. My husband went to make our reservation and was told that they were a bit behind but had room for us at 2:30pm. So we signed our waivers, put on our wrist bands and went shopping while we waited. My husband noticed in his e-mailed receipt that the associate did not apply the coupon to our 4 purchased rides. I went to speak to someone at the front while my family waited in line for our ride. I found a woman out in the crowd answering questions so I explained that we purchased 4 rides for 2:30pm and the coupon was not applied to our order; I'd like to request a credit. She instantly said we do not offer refunds. I said I am not asking for a refund, I'm asking you to honor the coupon we provided and your clerk did not apply. She said to wait in line, give my info to the clerk and she would look into getting me the credit. I thanked her, gave my husbands name, the number of people in our party and the coupon as instructed. I went back over, asked if she needed anymore info and she said no. I can look up your purchase by your name. I thanked her. Arriving back at the rides, I find out they are loading 1pm. I have smaller kids so this delay was not appreciated. We did not get to go on our ride until 3:45 pm after making a reservation. Once loaded on our horses, which took forever, my horse would not move. I was told to keep kicking and slapping him. My request for a new horse was denied. As a result of the stubborn horse, I ended up with burns on my ankle from the horse walking me into the rope fence several times. he would not stay on the trail and kept stumbling, huffing and tripping, It was 99 degrees and we were told no water on the rides. Ankle bleeding, overheated was not what I paid for.