Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have emailed and called multiple times asking simply for our balance still owed and the number of remaining payments, we get NO reply. We are paying via Auto pay and have zero faith that once it is paid in full that this company will stop pulling payments. They just do not reply but they will take our money. Their Web site is terrible and does not show this information. Calls go unanswered, no body picks up the phone and emails never get a reply.

  Business Response

  Date: 03/24/2025

  This customer reached out to our company one time via email on 9/25/2024, to which the company responded that the customer would need to call into our office to discuss anything associated with the rental purchase agreement.  The company phone system does not indicate the customer has attempted to reach our office through verbal or texting with the phone number listed on the customer file.
  The customer can call ************ and speak with a representative about their account.  If the customer has a fear the company will not cease auto payment that the customer set up, then the customer has the option to stop auto payment and can make their monthly payment each month through other options, the company never mandated that the customer set up auto pay, it is an option that this customer chose.
  

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a portable building a few years back using this company and ended up letting them take it back. They did not notify me they sent a balance in the amount over $2,000 I was unaware of to collections. I applied to get a different building last month in which I paid a deposit of $250 and was told it would be delivered in 7-10 days. A few days later I received a text stating that they were not delivering the building because of an unpaid balance and they were keeping the deposit towards said balance. However, now I am still receiving invoices for the new building they never delivered. Ive contacted the sales person who stated they had nothing to do with it that I had to reach out to this company. Ive called the company and was told it would be corrected and canceled in their system so that I would not continue to be charged and receive invoices and I am still being charged for a building I do not have. I want this reconciled and the collection balance they are claiming is owed removed.

  Business Response

  Date: 03/24/2025

  Due to this persons prior payment history with a rental purchase agreement the company is not comfortable offering this persons assistance with a rental purchase agreement.  

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 22967725
  
  I am rejecting this response because: I am NOT asking for a rental agreement through this company. They have opened an agreement and are sending invoices to my email stating that I OWE them for a rental agreement they originally denied. I want the account closed and ALL charges/collections to be cleared as I DO NOT have an active agreement with this company. 
  
  Sincerely,
  
  ****** Royal

  Business Response

  Date: 03/24/2025

  This person does owe on a prior account with the company.  This person is responsible for that debt. 

  Customer Answer

  Date: 03/24/2025

   
  Complaint: 22967725
  
  I am rejecting this response because: These attached invoices are NOT from a prior debt. 
  
  Sincerely,
  
  ****** Royal

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this unit for $16000.00. Putting 6k down on it simple math says I should not be financing this thing as long as they claim I signed up for. Initially it took close to 6 months for them to come up with a copy of the signed contract to send to me but the contract was shown to me on a tiny tablet and completely skipped over the part where I am being charged close to 8k for what? Annoying constant emails? Phone calls? It's supposed to be same as cash type deal. This company is very misleading with their sales tactics. I would have never signed up for this. It is suppose to be paid off in 3 years. Why did I put so much down plus near $8k of charges on top of that? The website won't show a running total either. Good luck figuring exactly what you do owe to try to pay the silly thing off. They are slow to communicate with you but expect you to drop everything to deal with them. I have been a victim of identity theft and had several accounts taken over through who knows? I tried explaining this to them as hopping banks and changing accounts because your data has been leaked is a job in of itself, yet these people give no ****** I don't need repeated emails daily when my payment gets behind because I am juggling funds trying to keep them safe. The whole experience with them has been unpleasant. Use someone else. That's my opinion. Don't waste your money here. What was advertised was not what was given. A 3 year contract paying off what I would owe which is close to 10k. Ive paid that and then some. 5 years is what I am facing with these clowns. Not cool business practices.

  Business Response

  Date: 01/16/2025

  The company in NO way, did any form of advertisement. The client entered into a rental agreement, the company goes by the terms of the rental agreement.  This client is responsible for her monthly payment each month, if this payment is not paid then the company does send reminder emails, text and calls as this is a valid debt.  The company has been generous and worked with this customer several times over in regards to her renting the item.  If the customer is unsatisfied the customer always has the option for early payoff, or to contact the office and issue a surrender of the unit.  

  Customer Answer

  Date: 01/20/2025

   
  Complaint: 22818400
  
  I am rejecting this response because: The advertising I was referring to was in the form of signage and flags flapping in the breeze waving customers In the door. How could the person answering as the voice of the company know this? They are located in ** and I am here in **. If you call the office pray someone returns your phone call or at least a warm body capable of writing down a phone number and passing it to someone should be sufficient. It's poor customer service. All the way around. Sales to collections. Shady sales people who push through the fine print on a contract that the Lord knows I would have never signed up to pay 30k for a 14k unit. That's insane. I would have walked away prior to signing and laughed at the fool trying to fool me. I didn't need the unit ASAP. I understand the frustration of dealing with people on the phone and trying to collect payment. I hated that job. It makes people bitter. That's what the office is full of. Unhappy crabby not wanting to work people. Why does the company have a F rating? Am I the only voice speaking out? I think not. I don't have that much time nor power. Its not buyers remorse, its I wish it wasn't with these people period. The identity theft I am dealing with has been going on for a year now. that's when I had to actually contact and beg and pled for a copy of my contract. Took way too long to get it. I did not get a copy the day I bought it because they were set up shop in a field outside sitting under a tent. I have also had 2 heart surgeries in the past year and explaining the situation to them was on deaf ears. It's funny how zero ***** is given. The day after I filed the complaint the company had sent their goons out to pick up the unit. Over 2 months behind which I have also been in the past year but laying healing from heart surgery I refused to leave my spot. I was on bed rest. I had the info in front of me ready to call and make the payment regardless prior to them showing up. I was forced to pay a gas fee as the poor guy drove an entire mile to get here breaking trees on the property as they came in. They are not welcomed here, this is private property. Plus we don't like our stuff destroyed. My stepdad was upset. I caught the account up this past week yet the billing is off so I will be combing once again looking for the mistake. If on Dec 23, 2024 I owed 2 payments why was I sent another invoice prior to these guys showing up with a due date of February. 2025 showing 3 payments would be due. Do we get a break on January? Yeah right. I think not. The records are off. I know I made Nov. 2024 payment. Plus I have asked twice now for an emailed receipt and a week later I still got nothing. You expect payment when you say so, I expect a detailed receipt showing those two charges-which don't actually follow the contract (I read it again) I was billed incorrectly for the goon squad. LOL. Your loss on that one. To show a person a legal binding document on a tablet in landscape mode combing through the massive financing fees I knew nothing about its very easy to trick anyone into signing something. Just push past it and show them where to sign. I don't believe the voice of the company was there to witness that or she too would feel some sort of way about being fooled. You are not given a copy to read-we will email you one, that's funny. I had to beg for mine and go through 4 different people. Unorganized chaos. It's uncalled for simply stated. I am also waiting on a payoff amount have not seen that either. Terrible customer service.  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 01/27/2025

  The company offers no forms of advertising.  In the prior complaint the client is referring to a dealership with the manufacturer.  We are strictly financing the rental agreement, and we offer zero forms of advertisement.
  As the clients complaint over someone answering the phones,the company records all inbound and outbound calls.  We keep detailed records, and through investigation every call the client has made inbound to the company has been received. 
  The company upholds the rental agreement that the client signed on 3/14/2022.  The company has zero control over the clients issues.  The company strictly upholds the rental agreement that the client agreed to on 3/14/2022. 
  The company has exceeded above and beyond for this client in assisting this client with their consistent hardships. 
  Once again, if the client is not satisfied, the client has the opportunity to take advantage of the early pay off, or the client can return the unit. 
  It does not appear the company will be able to assist this client further through the Better Business Bureau as the client does not seem to understand facts of the matter, and is continuing to you slander the company.  

• Initial Complaint

  Date:11/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally address an issue with the payment terms regarding the trailer I purchased from ****** in ****************, ********, under the Rent-to-Own agreement.When I made the initial payment of $1,000, it was my understanding that this amount would be applied directly as a down payment toward the total price of the trailer, not as part of a rental payment. However, when I recently contacted the company to pay off the remaining balance, I was informed by Elle, the account manager, that the $1,000 had been split into a rental payment and a partial down payment, a situation I never agreed to.I attempted to clarify this with ****, but she insisted it was in the contract, without providing any specific reference to this clause. When I asked to speak with her supervisor or someone in sales to resolve this issue, Elle was uncooperative, refused to escalate my concerns, and declined to provide any contact information for a manager. On November 18, 2024, I was promised a call back, but as of November 19, I have not received any ***************, when I called again to address the matter, I was forwarded back to Elle, who once more put me on hold, only to tell me that the person I needed to speak with was on lunch. Additionally, she refused to provide her name, employee ID, or any further contact information, and continued to display a dismissive attitude.Given the circumstances, I am requesting an adjustment to the sales price of the trailer to properly reflect the $1,000 I initially put down, and I am prepared to pay the remainder of the balance to settle the account and own the trailer outright.I respectfully ask for your prompt attention to this matter, as I am seeking a fair resolution. If I do not receive a satisfactory response or an escalation of this issue, I will have no choice but to consider further action.

  Business Response

  Date: 01/07/2025

  The company has upheld the terms of the trailer rental agreement.  The customer in this situation paid this contract in fulfillment.  There is nothing more the company can do in this situation.  No refunds would be returned to the customer based on the payment terms of this contract. 

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The workers on This Bussines are liars, I contact them to have a payout on July 2024 and I received the final amount and until today this company does not want to close my account, instead they want more money after I did the final pay out, 1) I talk to ***** by phone on August and in order to close my case she needed my credit card statement as proof that the pay off it has been done on July 02 and July 04 2024, and I did send an email on August 21 with my credit card statement that your company has received $3,214.26 for ******B and $3,216.14 for ******C, she never respond to my email 2) I call the office several times, finally I spoke with a representative that sates that they needed an Updated statement until September 2024, AGAIN i did send the requested information and he acknowledge my email on Sept 09 at 2:26 PM that this credit card statement will be send to accounting so they can close my ********** After several months that i did the pay out and my account manager *** wants more money because she did not close my account when I send all the requested documentation on time.4) NO ONE respond to me, Also I call several times and NO ONE call me back.5) On Sept 24 at 11:42 AM i send another email requesting an answer, an instead of closing my account, i received and anonymous answer that I am still own money 6) the company never respond to my emails on a timely matter so they can get more money.7) I got tired to argue with uneducated and incompetent people, the last time I spoke with *** her last argument was that your company did not received the June 24 payment 2024 until September 30, and she ask for proof from my credit car company and I did send her my statement that shows they had the money back on JULY 31 and not on September 30 as *** mentioned by phone, when I call her back with the proof she just do not want to close my account and she want 4 more payments for the amount $799.6 this is insane 8) Please I need help to CLOSE MY ACCOUNT

  Business Response

  Date: 11/12/2024

  Due to the customer admitting that she wishes to proceed with legal action on this account, and claiming that she will continue to defame the company name.  The company is unable to discuss this matter.  Any claims will be fought in the courts. 

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blue house rental has refused to help me understand how they can purchase my contract without my knowledge in *******. Blue house employees has called me names like ****** and broke numerous times while trying to get my item repaired as it was sold to me broke without my knowledge. Blue house refuses to acknowledge that I am requesting a refund as I have not received the product I paid for. Every attempt to contact Blue House I am disrespected and yelled at.

  Business Response

  Date: 07/09/2024

  On 5/15/2024 the customer entered into a Rental Agreement with Blue House Rentals regarding a trailer.  The customer has contacted the company 108 times since May 15th,2024.  We have reviewed all the calls where the customer has verbally abused every female person he has spoken with, but never one time was the customer met with hostility or abusive language from the company.  The customer has been informed over 108 times of where to contact for a warranty claim regarding the rented trailer.  The customer continues to harass the rental company about a manufacture claim.  After reviewing all the calls, we have determined the customer contradicts himself many times over on the warranty issue. The customer has been informed if he is not satisfied with the product he can return it to a dealership, or we can send a driver to secure the item.   The female representatives from the company have been met with demeaning language from the customer.
  
  If the customer wishes to continue with the contract, the customer can make his normal monthly payments. If the customer has a warranty issue with the trailer the customer can take the steps to handle a warranty claim. The customer can also contact our office to issue a pick up on the trailer if he is not satisfied with the item.  

  Customer Answer

  Date: 07/09/2024

   
  Complaint: 21961164
  
  I am rejecting this response because:
  Nobody has abused or harassed them. Theyve transferred me 100 times is why it says that.

  blue house is correct I entered into a rental agreement for a brand new trailer.

  blue house provided a used trailer with defects and damages

  blue house is the owner of the trailer and they refuse to fix the trailer or have it fixed

  they refuse to swap the trailer or refund me as I have and cant use this trailer 

  attached are very calm and proper communication between me and blue house 

  the trailer has been unsafe to use since 05/15 and they have refused to refund me fix the trailer or swap the trailer numerous times 

  blue house also threatened me and law enforcement was involved meriwether county sheriff ***** I was informed blue house is acting unlawful 
  Sincerely,
  
  *********************************

  ps the lady who says I abused her is problematic and called me names out of my way I have a recording of the phone conversation 

  Business Response

  Date: 07/10/2024

  On 5/15/2024 the customer entered into a Rental Agreement with Blue House Rentals regarding a trailer.  The customer has contacted the company 108 times since May 15th, 2024.  We have reviewed all the calls where the customer has verbally abused every female person he has spoken with, but never one time was the customer met with hostility or abusive language from the company.  The customer has been informed over 108 times of where to contact for a warranty claim regarding the rented trailer.  The customer continues to harass the rental company about a manufacture claim.  After reviewing all the calls, we have determined the customer contradicts himself many times over on the warranty issue.  The customer has been informed if he is not satisfied with the product he can return it to a dealership, or we can send a driver to secure the item.   The female representatives from the company have been met with demeaning language from the customer.
  
  If the customer wishes to continue with the contract, the customer can make his normal monthly payments.  If the customer has a warranty issue with the trailer the customer can take the steps to handle a warranty claim.  The customer can also contact our office to issue a pick up on the trailer if he is not satisfied with the item.  

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21961164
  
  I am rejecting this response because:
  Blue house rentals is the legal owner of this trailer. Only the legal owner of an item can claim warranty on said item. I have not been abusive to anyone and I have not called them 108 times. They transfer me over and over 100 times.

  a solution to this would be for the owner of said property to have it repaired under warranty as I am not the owner of said property, blue house rentals claims I am the owner but they are not a financial loan agency they are a rental company.

  a solution to this would be to swap the trailer or refund me my monies. 
  

  since I am not the owner of said property and blue house is not a financial loan agency I recommend blue house to have the warranty repairs done as I am not the legal or register owner of said property I engaged in a rental agreement on 05/15/2024 not a financial loan that would of secured me as owner of said property. 
  

  if blue house is acting as a loan agency and deems me the legal owner of said property it would violate their license and permits, they are also not licensed or permitted to be a financial loan agency. 
  if blue house says I am said owner of property then the property needs to be legally registered to my name and a contract needs to be met to suffice the rental to finance agreement. 
  

  at this time blue house is the legal and registered owner of said property and ant warranty claims should be handled by them. 
  a trailer needs to be provided to said renter during the time of the repairs or trialer needs to be swapped for another trailer as renter agreed to rent a trailer and not buy a trailer. Renter has been without an operational trailer since the beginning of said contract. All parties have been aware of the issue with trailer since 05/15/2024 it has been deemed neither party wants to take responsibility and repair said trailer or replace said trailer. When asking for a refund my client has been met with hostility numerous times. 
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21961164
  
  I am rejecting this response because:
  Blue house rentals is the legal owner of this trailer. Only the legal owner of an item can claim warranty on said item. I have not been abusive to anyone and I have not called them 108 times. They transfer me over and over 100 times.

  a solution to this would be for the owner of said property to have it repaired under warranty as I am not the owner of said property, blue house rentals claims I am the owner but they are not a financial loan agency they are a rental company.

  a solution to this would be to swap the trailer or refund me my monies. 
  

  since I am not the owner of said property and blue house is not a financial loan agency I recommend blue house to have the warranty repairs done as I am not the legal or register owner of said property I engaged in a rental agreement on 05/15/2024 not a financial loan that would of secured me as owner of said property. 
  

  if blue house is acting as a loan agency and deems me the legal owner of said property it would violate their license and permits, they are also not licensed or permitted to be a financial loan agency. 
  if blue house says I am said owner of property then the property needs to be legally registered to my name and a contract needs to be met to suffice the rental to finance agreement. 
  

  at this time blue house is the legal and registered owner of said property and ant warranty claims should be handled by them. 
  a trailer needs to be provided to said renter during the time of the repairs or trialer needs to be swapped for another trailer as renter agreed to rent a trailer and not buy a trailer. Renter has been without an operational trailer since the beginning of said contract. All parties have been aware of the issue with trailer since 05/15/2024 it has been deemed neither party wants to take responsibility and repair said trailer or replace said trailer. When asking for a refund my client has been met with hostility numerous times. 
  Sincerely,
  
  *********************************

  Business Response

  Date: 07/12/2024

  On 5/15/2024 the customer entered into a Rental Agreement with Blue House Rentals regarding a trailer.  The customer has contacted the company 108 times since May 15th, 2024.  We have reviewed all the calls where the customer has verbally abused every female person he has spoken with, but never one time was the customer met with hostility or abusive language from the company.  The customer has been informed over 108 times of where to contact for a warranty claim regarding the rented trailer.  The customer continues to harass the rental company about a manufacture claim.  After reviewing all the calls, we have determined the customer contradicts himself many times over on the warranty issue.  The customer has been informed if he is not satisfied with the product he can return it to a dealership, or we can send a driver to secure the item.   The female representatives from the company have been met with demeaning language from the customer.
  
  If the customer wishes to continue with the contract, the customer can make his normal monthly payments.  If the customer has a warranty issue with the trailer the customer can take the steps to handle a warranty claim.  The customer can also contact our office to issue a pick up on the trailer if he is not satisfied with the item. 

  Customer Answer

  Date: 07/12/2024

   
  Complaint: 21961164
  
  I am rejecting this response because:
  Its unfair that the trailer has issues and it was suppose to be brand new. 
  are you willing to let me swap the trailer and I pay a new down payment and you can keep whatever I lost on this trailer. 
  the new contract should be opened prior to the old one being closed to secure that I have a trailer. 
  down payment will be made in cash. 
  Old trailer will be returned 

  again the ladies whom kept answering the phone escalated this whole situation by refusing to allow the manager to be on the phone, they called me names and kept transferring me to different people. Once the manager was on the phone things began to get answered and the problem attempted to be fixed. The trailer axle is correct but it still jumps back up going down the road. The prybar worked to fix it but it wont stay fixed it keeps jumping right back up 
  Sincerely,

  
  
  *********************************

  Business Response

  Date: 07/16/2024

  The partnership in regards to the item has been terminated when the consumer voluntarily returned the item on 7/15/2024.  *********** ask that the complaint be closed. 

  Customer Answer

  Date: 11/18/2024

   
  

  Business promises rent to own agreement. Salesman told me trailer 1 was a car hauler I purchase trailer 1 under rent to own Took trailer home, was told it was not a car hauler and trailer had extreme rust and wear. Begged blue house to swap trailer making the payment. Had issues with trailer that I asked the to help fix with rear axle. They were very difficult but ended up helping me. Made agreement to swap trailer for a car hauler after asking multiple times. Went to ***** dealership to swap for a car hauler. ***** dealership confirmed my original trailer was not a car hauler. Purchased trailer 2 while returning trailer 1. Had to re pay fees, losing money lost on the first trailer that I never wanted but the salesman assured me it was a car hauler when it wasnt a car hauler. Trailer 2 was payed on up until recently. They threatened to repo it and I told them they could. I did send then a text email saying I will make the payment dont repo it. I asked if I could get credited any for the first trailer since the salesman said it was something it wasnt and was told no. I still had the right to not have it repossessed when I said I would make the payment the day of repo. Im requesting all my money back on the first trailer as I was scammed into buying it. The second trailer should be returned and payment contract should be honored. I have not did any breech of contract but blue house rentals dba premier trailers have breached the contract at said time by depriving me of the trailer or proper 10 day notice of repossession.

  
  

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had trailer for five years and I exceeded payment far as owning it. Now, they want to repo it. Tried to get a payoff and they wouldnt give it to me.

  Business Response

  Date: 07/01/2024

  Do to the legal actions in place in regards to this account, the company is not able to discuss any actions being taken in regards to the account.

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid these people ON TIME EVERY MONTH and stopped when my husband died and I sold the home. They were notified IMMEDIATELY to come and get the building. They had various reasons for not coming. I sold the house and moved and they finally got the building. They are trying to say I was 2 months behind when I called which I was NOT and then they took several months to come and get the building with some lame excuse that I called but was supposed to call them back. That is NOT TRUE. MY HUSBAND DIED AND OBVIOUSLY I HAD ALOT GOING ON. I CALLED SEVERAL TIMES AND THEY HAVE REPORTED THIS TO A CROOKED COLLECTION AGENCY AND HAVE PUT ON MY CREDIT REPORT WHICH I HAVE DISPUTED. DO NOT DO BUSINESS WITH THEN OR APPARENTLY PREMIER BUILDINGS IF THIS IS WHO THEY USE. I DO NOT OWE THEM ANYTHING.

  Business Response

  Date: 05/09/2024

  The customer never issued a voluntary return on the building.  When the customer defaulted on the contract by missing payments, the account was tasked for repossession.  The customer owes the debt for the payments the customer did not pay for the time the customer had the building.   

   

  The customer can contact the office to take care of the balance owed on the account.  

• Initial Complaint

  Date:05/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 10 bye 20 shed and am paying 380 a month when I got it I was told the payment would be 150 have had it almost 2yrs other people with same building are paying 140ish from the same company how are they able to charge me unreasonable price and for 48 months it's a astronomical amount for a building that is less than 3000 to manufacture nobody else is paying that amount for that length of time it is clearly a problem

  Business Response

  Date: 05/07/2024

  On 8/3/2022 the customer entered into a rental agreement for a 10x20 shed.  The customer agreed to the payment amount that is outlined in the rental agreement in section C and E. 
  No refund would be available as the company does go by terms of the rental agreement signed on 8/3/2022. The company is unable to speculate to any other persons payment or contracts. 
  The customer agreed payment amount is outlined in the rental agreement and it does not indicate that the customer was to ever have made any payments in the amount of $150.00 per the customers statement.
  If the customer is not satisfied the customer can make the decision to go by terms of section O of the rental agreement by contacting the company to issue a voluntary return on the shed.  

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented two sheds from you - one as a garage and one as a closet. when we had a major accident and got behind, you told us you would work with us to get caught up, setting up a payment arrangement then repossessed the shed with all my belongings in it, and destroyed nearly everything inside.

  Business Response

  Date: 03/11/2024

  Due to the claims and accusations made in this, the company would not be able to discuss any of the accusations made as this would be a legal matter.