Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a trailer paid 10k cash for it to find out it had a lean on the ****** and was told i would be receiving a title with the trailer still havent received and have had issues speaking with these scammers every since i found out about the lean and them reposting the trailer that i paid for and have now would like to get my ******

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a shed from Premier portable buildings in ********* from a man named *******. He told me and my husband delivery and setup were free, I would need to pay the delivery man for cinder blocks when he set it up. The delivery man called 10 days later to schedule the delivery and told me it would cost almost 400 dollars to deliver. I contacted ******* and he texted me he didn't exactly remember saying that but he would contribute 100 dollars toward the delivery. I said that was unacceptable and I wanted to hold him to saying it was free and he went off. I have text messages where he cussed me and offered to cancel the deal. I said that was fine cancel. I waited a week and contacted him again finding he never actually cancelled. I told him the deal needed to be cancelled and I wanted my money back. In the interim I found information and contacted to General Manager of Premier portable buildings. I explained what happened and sent him written proof of the conversation between ******* and myself. Finally the deal was cancelled, it took well over 3 weeks to get a refund and when I received the check it was short $313.91. when I contacted the General Manager again to ask about the shortage he claimed I cancelled the contract and was subject to a 10% penality. I tried to discuss the issue with him that his representative lied about the delivery charge, and if he had not the sale would have went through he sent me a copy of the receipt which I signed after I handed the money to *******. The money was given to ******* in cash.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 17th we ordered a 10x24. We were told we would be delivered at the end of September. I have called multiple times now and can't get an answer on when we will get our shed. It is now October 27th. The only answer I get from the salesman is should be by the end of the week. I've been told this for 4 weeks in a row. He had no problem selling us the shed, but he can't manage to call the builder for an update on the shed. We are now getting in to the winter months and wanted to avoid the snow.

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Premier Portable Buildings build a 10ft x 20ft building, they delivered it on 7/25/24 just before it rained. It leaks water in all 3 windows and the door. I called them that day, 7/25 and all I get is a runaround. I have called the repairs department everyday since and it's the same thing everyday, they say "somebody will call you today." No one has called me yet. The manager will not answer my calls and will not return my calls. They did send out 2 tubes of Lexel clear caulk which they said to put around the window trims. I put the Lexel around the trim and window frames, they still leak. Premier portable buildings customer service is non existent. We called the finance company today and the repairs department and told them if they aren't going to fix the shed return the deposit and come get the building, they said they do not return deposits. I did have someone else, not from Premier, look at the door and they said the door is warped.

  Customer Answer

  Date: 08/06/2024

  Premier Portable Buildings contacted us this morning and said they are coming out tomorrow to inspect/repair our building.

  Customer Answer

  Date: 08/08/2024

  Premier Portable Buildings sent out repair men on 8/07/24 they made repairs to the building and told us if it leaked again they would come back. Please cancel my complaint against Premier portable buildings at this time. Thank you

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a building from this company. It was delivered but upon delivery a piece of the tin from the roof had blown off. The delivery driver took pictures and said the company will have it fixed. A couple days after delivery when I hadnt heard anything I contacted the sales person I had been speaking with and she said she hadnt heard anything. (02.11.2024) she says she will have to put the order in for the metal. Its now 03.22.2024 and the roof still hasnt been fixed and I now have water damage to my building. We had to put a tarp on the roof but it didnt keep water from getting because weve had several storms since it was delivered. Ive put thousands of dollars into this building already and its now damaged.

• Initial Complaint

  Date:12/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shed delivered in April. Plans were sent for permit. Anchoring plans for Orange County ** are not correct. Have requested dozens of times for correct anchoring plans. The digital plans they give are tampered with and are not the original stamped digitally signed plans from the engineer.Also, deliverer struck a power line before deliver. Roof was damaged. Promised it would be fixed. 8 months later and I'm still waiting. No response at all.

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received incorrect measurements from a dealer. We prepared our portable building site according to those incorrect measurements. When the building came to be delivered, all the work we had done for weeks had to be changed and our biggest concern is that over time, due to the blocks no longer being perfectly level, any issues we have inside the building. We bought the biggest possible building 16x40 with steel, spray foam floor, house wrap and insulated windows. We have paid at least 40k to foam insulate, sheetrock, new garage door, electrical, heat, a/c and poly aspartic flooring. We put a lot into this building and when I tried talking about our concerns with the sales **** ***** he was incredibly rude and dismissive. I tried to put in an inquiry to talk to anyone else and that made him actually attempt to do something instead of the initial passing me off to the repair department that later told me I had to talk the rep which is ****. He got us a $300 refund and asked if he should cancel it. I told him that was not enough and asked if he understood our concerns and was ignored. I tried again to be able to talk to anyone other than him and got no response. There is no one to contact, the web inquiries go right to your rep in your area or so it seems because I have gotten no response. How he has talked to me on the phone as well as text messages is terrible and for being repeat customers, I can't believe how they treat people. Our foundation was compromised due to their issues and they just threw out an insignificant amount of money and ignored hoping we just go away. That doesn't begin to cover our wasted time much less fix anything down the road. We praised them countless times until it came to this, I would never go here again and can't recommend ever again.

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a shed from Premier. Was told 6-8wks. Took 11wks to get here. Overhead door was crooked and paint scraped off. Double doors one is shorter than the other. When adding ramp we measured shed and it was 8in shorter than supposed to be. Called salesman told it was a state rule and he normally remembers to inform people but sorry he must have forgot. He's the one who talked me into a bigger shed for the door. Warranty guy calls I explained door problem and the 8in shortage. His constant comeback "was oh well!" Called the head office and was told the district manager would contact me. That was almost two weeks ago. Haven't heard another words from the salesman. He got his money. We ordered lofts for more storage. With the 8in shortage that means more loss in storage there too. The way the lofts are put in won't be able to put any weight on them at all. Probably won't hold a garden hose. I was told the shortage was listed on their brochure. I never saw a brochure. My son ordered a much smaller shed from this company 3yrs ago. Everything was done over the phone. I haven't felt this ripped off in a long time. The company could care less too. They have their money, we have their c*** and they are done!! Funny thing is I would have moved up to the next size in order to not loose that much storage had I been told about the rule! I dont buy sheds everyday and I'm not familiar with that rule. The repair guy said it's because they don't want to hire a pilot car. So we get screwed there too because they are to cheap!! I guess if all you need is something to store your mower fine otherwise I would keep looking! Explains why they had to offer a 20% discount to sell the things!

  Customer Answer

  Date: 09/20/2023

  I was told by *** from Premiers home office on the date I filed the complaint with you that he had sent a message to the district manager to get in touch with me. As of today I am still waiting on that phone call. 

  They did send two young men out to do the "repairs" needed.  The doors still do not fit the opening. They don't even line up with the plate on the floor of the door opening. The overhead door was replaced. The gasket is as flimsy as a piece of paper and flop all over the place. The door wasn't lined up with the lock and now the door can not be locked. I know a lock does not stop those who truly wish to get in but it gives the owner a little piece of mind. I have tried repeatedly to call this *** back and at this point feel the calls are being ignored. I asked about the amount of weight the lofts would hold as my husband and son were looking at it more and more and the way its braced really feel it won't hold up much weight at all. We paid extra for the lofts for added storage. First the kid said OH it would probably hold 200lbs, then a couple minutes later said OH maybe 500lbs. So obviously they have no clue how much it will hold. So now we have paid almost $8000 so our things can still sit outside. We have a shed that will never hold up to ******** ******* and ******* wind, snow, rain. This thing will leak no two ways around it. He even said they have been having problems with their overhead doors but they do not know whats going on. Obviously their double doors are an issue too. The original salesman that I have not heard boo from since the first day I called after it was delivered sold me that these sheds were made by the Mennonites who are known for their good craftsmanship. Then their site manager who appears to barely be out of high school if that tells me the sheds are a kit that comes pre cut, they just put them together. They were running a sale when we ordered our shed. The 6-8wks turned into 11wks when delivered. They admitted they got swamped. These things were just slapped together any old way and sent down the road. When I called the salesman well into the 9th week he sent a sternly worded email(his words) to the site manager who apparently is this kid. He was told all our shed needed was the roof put on. We have our reservations and think they hadn't even started on it yet and just slapped it together. I would never ever recommend this company to ANYONE. I would not recommend it to my worst enemy. If we had the money we would just start over with a more reputable company. All this one gives you is excuses and as the site manager says when you bring something up is OH WELL!

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 buildings from premier portable buildings at the end of Feb. They were delivered at the beginning of April. Over the last several months we have had a handful of fairly strong storms. We discovered that our roof leaked, badly. I submitted a warranty claim, as the company provides a 5 year warranty on all of their buildings. They asked for photos of the leak. I did the best I could, but there wasn't really much evidence of the leak. This was due to the wind blowing the rain up between the metal roof and the plywood. I have gone back and forth repeatedly, telling them what the problem is and them demanding proof. They refuse to come out and inspect the building themselves or to come fix it.

• Initial Complaint

  Date:04/20/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/17/22 a contract was signed with Premier Building for a building to be set on an existing slab. I was informed by the sales representative that everything was workable and a building could easily be placed there. He later decided it would be difficult to bring the pre-built building into the spot and went with constructing it on site for an extra $4,000. The standard size building of 16 x 18 was directly built on the concrete slab 2 months LATER minus a floor (which was supposed to be on it) and attached to the slab directly. The building itself sits directly on the concrete with no plates or platforms to keep it from water. Also since the building has no floor and is attached it is no longer a movable building. This creates a big issue since a permit should have been in place for a permanent building. I am unable to move it to place it up and resolve any of water issues and the walls are already warping out (less than a year old and they guarantee they wont rot) I get no answers from the company or the salesperson other than its not their problem even though several misrepresentations were made. I am at the point now of getting a building expectation done and starting a lawsuit since I am stuck with a building rotting away that cannot even be easily moved as promised, and with a cost of over $14000 that I will be making payments on way past the lifespan of this building itself!!! They are more than welcome to have their building back just give me the money back PLEASE!