Complaints

This profile includes complaints for West Central Texas Collection Bureau's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  West Central Texas Collection Bureau

  1133 N. 2nd Ste 101 Abilene, TX 79601-5829

• 

  West Central Texas Collection Bureau

  P.O. Box 2586 Abilene, TX 79604-2586

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with WEST CENTRAL TEXAS COLLECTION. I do not have a contract with WEST CENTRAL TEXAS COLLECTION, and they did not provide me with the original contract as requested.

  Business Response

  Date: 01/21/2025

  We will need more information to find this account.  We have quite a few **** ******* and will need more information in order to be able to respond.  If you have an account number or more identification information to locate then we can respond.

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This $600 bill is a medical bill that I do not owe. I have a Medicare Advantage Plan and between my Medicare & Medicaid, I do not have any co-pays at all on any medical procedure, hospitalizations, prescriptions, etc;
  My United Health Care pays the majority of my medical and what it doesn’t cover, my Superior Star Plus waiver program pays for everything that my Medicare doesn’t,

  Business Response

  Date: 12/26/2024

  This billing was turned over to us February 2023.  The client never received any insurance information, so nothing was ever filed.  We mailed letters and left voice mails.  You did leave a message on April 26, 2024 that you had zero co-pay but did not leave any insurance information. We called back that day and left voice mail.  We never heard back so it was placed on the credit report.  We cannot file the insurance, it has to be filed by our client/the original provider.  You can contact our office and we can give you the clients information so that you can contact them with the information so that they can file with your insurance.

• Initial Complaint

  Date:11/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  West Texas Central Collections
  Is fraudulently reporting that I owe money to them when I have no account nor contract or any obligations with this entity.
  
  Ownership: I have no knowledge of this collections account.
  Additional comments: This account was open without my consent and or knowledge and needs to be DELETED/REMOVED PERMANENTLY in accordance to 15 U.S. Code § 6802, 15 U.S. Code § 6803 (a) Disclosure required, 15 U.S. Code § 6803 (c). My payment history is 100% on time payment history and is not reflecting my positive credit building history. Update this account to paid on time and paid as agreed. I understand that mistakes happened, but this account is negatively impacted my chance to obtain Auto/Mortgage/Personal loans and or credit cards along with other credit financial means.
  I neither have a written/signed contract nor agreement of any sort with this entity and ask that it is permanently DELETED/REMOVE IMMEDIATELY from my credit profile Please and thank you.

  Business Response

  Date: 11/25/2024

  Mr. Ashanti knows about this account.  As stated before, we spoke with him 1-21-22 before it was placed on his credit report and told him of account being turned over to our office for collections.  He stated that he was at work and would call back.  He never called back so we mailed a final letter to him and tried to contact him again.  He still never called back, and it was placed on his credit report.  He did call on 4-30-24 and stated at that time that he was not going to pay the bill and wanted it removed from his credit report.  He also stated to not contact him again, which we did not contact him that day, he contacted us.  

• Initial Complaint

  Date:11/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with WEST CENTRAL TEXAS COLLECTION BUREAU.
  I do not have a contract with the collection agency trying to collect and report this to my credit report.
  
  They did not provide me with the original contract as I requested.

  Business Response

  Date: 11/04/2024

  This account was turned over to our office for collections May 2021.  Letters were mailed to him.  We spoke with Mr. Ashanti Jan 21, 2022, and told him of the account being turned over to our office.  He told us he was at work and would call us back.  He never did.  We mailed a final letter to him and also tried to get him on phone again but never received any response.  The account was placed on his credit report Feb 2022.  He did call our office on 4-30-24.  At that time, he stated that he wanted it off his credit report.  He stated that he is not going to pay this bill, just to remove it from his credit report and to quit communicating with him.  He was told then that we had not communicated with him since 1-22.  We have not tried to communicate with him again.

• Initial Complaint

  Date:08/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attorneys have taken in total more than $60.000 from me without ANY results (literally). Only thing that was accomplished was that I got robbed by my attorneys as well as by mediation. I fired the attorneys because of bad representation back in October 2023, now nearly 8 months later I get a letter from West Central Texas Collection Bureau (WCTCB) stating I have to pay an additional $5000+ as well as $400+ in late fees. I've tried calling these people numerous times at ###-###-#### and regardless of which option I choose nobody ever picks up. I've seen this complaint numerous times for WCTCB, also they have a 1.4 rating on Google. If I can't contact them they will keep hitting me with late fees which isn't fair!
  
  Please help...

  Business Response

  Date: 08/07/2024

  Mr. ****** called our office on 7-24-24 and we spoke with him at that time.  He wanted a copy of the bill which we mailed to him.  We have not heard from him since then.  If he has called, then he has not left any messages.  We are on the phone all day long and cannot answer every call.  If a voice mail is left, we return the call.  There is no late fees or collection fees that we are adding to this account.  The late fees are from our client that was charged to him before it was turned over to us for collection.  The billing is for the final months that they worked for him and the late fees for the months that he did not pay the final bill before they turned this account over to us.

• Initial Complaint

  Date:07/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collections bill from West Central Texas Collection Bureau. I have called multiple times and no one answers. The website doesn’t work or provide information to look up the bill. It is impossible to contact to this company for information or payment. I do not want my credit hit due to their lack of communication.

  Business Response

  Date: 07/15/2024

  We try and answer the phone but are on the phone all day long and cannot get to it if we are already on the phone.  If we don't answer the phone and you do not leave a message, we do not know that you have called and cannot return the phone call.  Our website is down and has been down for some time.  There is a problem with getting the website back up.  I do show that we left a message on 6-28-24 at 10:26 am and since we did not receive a phone call back, we mailed a final letter out on 7-2-24.  The message that was left has our phone number and the extension to return the call back to.  Please call back to 325-673-7831 ext 101 and I will be able to give you the information you are asking for.  If I do not answer, please leave a message and I will call you back.  

• Initial Complaint

  Date:02/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not sure why I am getting the bill for my wife, but my concern is the website provided by west central texas collection bureau www.wctcb.com is not an actual website. They do not own the site, making it impossible to make an online payment.

  Business Response

  Date: 02/13/2024

  This account was turned over to us for collection for services done on ***** ******.  It is showing that services were done on 8-9-23 and it is balance after insurance.  Our website is down and has been down for a while.  We are working on getting it back up but at this time it is still down.  You can always call our office and pay with a credit card.  Our letter also provides where you can mail the information to us, or mail check or money order to us.  I'm sorry that we do not have a time frame of when it will be up.

   

   

• Initial Complaint

  Date:07/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m not liable for this debt with West Central Texas Collections Bureau. I do not have a contract with this collection agency. They did not provide me with a original copy of the contract as I requested.

  Business Response

  Date: 07/31/2023

  The bill we have is from Radiology Associates of Abilene.  This is for service done on 2-8-21 to Mr ******* by Radiology Associates of Abilene while he was at Hendrick Medical Center.  He provided an address in Abilene Tx and then we found that he had moved to Brady TX. We mailed many letters to Mr. ******* to Abilene Tx and Brady Tx.  We also tried to get in touch with Mr. ******* by phone with the number that he provided but the phone number was disconnected.  Radiology Associates of Abilene turned the account over to us for non-payment.  Please contact us at 325-673-7831 and we will be happy to help to resolve this matter.

• Initial Complaint

  Date:06/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on June 6, 2023 I reached out to the company to pay a bill on an account from Radiology Associates of Abilene. I started with the website listed and I only got an Error message saying the website was not working. I tried several times to call the number on the bill. (I have done this many other times previously.) No one answered, and I finally left a message. Someone called back and I told her I wanted to pay everything off, but she was irrate. I explained that I was not giving my credit card information just to anyone and wanted a copy of what I owed and service dates. She told me they do not do that but could tell me on the phone. She was very irrate still and when I asked for specific dates, file numbers etc she became more irate and hung up on me. I tried calling back, no answer and every "extension" sent me to the operator who was not able to answer my call. I want to take care of these bills today.

  Business Response

  Date: 06/13/2023

  We spoke with *** ******** on April 27, 2023 for the 1st time after leaving messages and also sending out letters.  We had left another message for her on that date and she returned the call to the collector.  At that time we told her of all accounts that we had in our office and she said that she would call back to pay.  We have not heard back from her till 6-12-23 when she left a message and the same collector returned the phone call.  We tried to explain to her what we had in our office again, but she interrupted and wanted it either e-mailed or texted to her.  We do not have the capability to do either.  We can mail out a list to her to show all that is owed to her.  If that is what is wanted, please let me know and I will get that information mailed, will just need the address that it is to be mailed to.

• Initial Complaint

  Date:02/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get in contact with WCTCB since July of 2019 to pay off two collections accounts that they put on my credit. I set up a payment plan in 2019 and only one payment was scheduled and I haven’t been able to reach them to make another payment. I am on Active Duty Military orders, and having derogatory marks on my credit can cost me my security clearance. I believe this agency is holding my debt hostage. Their website has been “under construction” for years and they do not answer their phones. The first time they answered the phone in three years was a couple months ago and then I was transferred to ****, who didn’t answer the transfer and I haven’t been able to reach them since. I am in the process of buying a house and I need these accounts off my credit and just want to pay what I owe, which is only $692. I am considering suing if this doesn’t get resolved ASAP. I reported this same issue in the summer of 2022 and have yet to receive assistance on this matter. I also left a google review.

  Business Response

  Date: 02/15/2023

  We show both accounts were turned over to us in 2019.  After many attempts to contact *** ******* by phone and mail we placed on her credit report.  She contacted us in February 2020 and made a payment on 1 of the accounts and said she would contact us by the end of the month to pay remaining balance on that account and start making payments on the other account. No more payments were received. We do not show that she ever called back after the call in February 2020.  We are on the phone most of the day and if no message is left when someone calls in, we don't know to call that person back.  We return all phone calls if a message is left.  You may call **** ****** at ###-###-####.  If you get voice mail, please leave a message and she will return the call.