ComplaintsforRegus Management Group, LLC

• Initial Complaint

  04/20/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On March 21, 2024 Regus charged me $89 twice, claiming my payment of monthly due for February and March 2024 were reversed. Also, Regus charged me $33.90 as a late fee for the allegedly reversed payments. However, unlike the allegations, I paid those dues for February and March 2024 on time and they're all processed without any reversal at all. Furthermore, I sent my credit card statements for February and March 2024 showing the payments of $89 for February and March 2024. Even so, today (April 20, 2024) Regus subtracted (got paid automatically) the late fee of $33.90 which I was disputing.

• Initial Complaint

  04/19/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Date of transaction 04/18/2024 $409.50.Did not sign or verbally agree to pay this fee. Office is in perfect condition and does not need any work done to it.This company Regus will charge and hide sneaky house rules in their paperwork.I want to be refunded the full $409.50 for zero damage done to the property and leave an negative review specifically for Regus Peachtree Corners GA and specifically ***** and ************************* at the ************************. Both should be fired for unprofessionalism, discrimination, and lying.

• Initial Complaint

  04/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  We moved out of our office lease ******************************************************************** more than a month ago and have not received our security deposit despite multiple attempts at contact.In the state of **, this now entitles us to additional compensation.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Dear Better Business Bureau,I am writing to file a formal complaint against Regus due to recurring system failures and poor customer service, which have severely impacted my ability to conduct business.On multiple occasions, I have experienced significant issues with Reguss online system, which is crucial for booking workspaces and accessing services. The most recent incident occurred today. I had issues at my home office, so I decided to book a space at the Regus center in ********* to continue my work. Upon arrival, neither I nor the office manager were able to log into our accounts due to a system-wide outage that was not communicated to us beforehand.This inability to log in prevented me from booking a room and accessing the internet, which is only available following a confirmed booking. Consequently, I was unable to meet with my client as planned, leading to professional setbacks and a loss of business.This problem is not new. It has been persistent enough that I had to secure an alternative office location three months ago. However, due to last-minute issues at my home office today, I was unable to travel to the new location in time, leading me to rely on Regus as a backup, only to encounter further frustrations.The lack of communication from Regus about the outage, the inability to access necessary services, and the directive to wait indefinitely for the system to be restored with no alternative means to book a space or submit a service ticket is unacceptable. It reflects a disregard for the impact such disruptions can have on customers.I am requesting that the ******************** facilitate a dialogue with Regus to address these issues. I seek a formal acknowledgment of this complaint, immediate corrective action to improve their system reliability and customer communication, and compensation for the disruptions to my business.

• Initial Complaint

  04/12/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I had rented out a shared office space for a few months before I moved into a house with my own office in it, I had cancelled out of the agreement on 2/27/24 and clicked "confirm" multiple times when ending the agreement and another screen kept popping up asking me to choose what service to begin a new agreement with. Again, I had clicked confirm to ending the agreement multiple times and assumed it went through properly. The first week of March they sent me another invoice asking me to pay for the month of April even though I had ended the agreement in full. I talked to ******* at the front desk and emailed screenshots as proof I clicked confirm. She said she would handle it. Now we are in April and there collections division is calling me trying to force me to pay $300+ for not cancelling the agreement that was only $214 and they added a bunch of other false charges that I had never signed up for. I want my retainer deposit of $244 returned to me and invoices cleared. This is deceptive business practices meant to trick people into thinking that they cancelled after clicking confirm even thought you have to then opt out of future services with them that I never signed up for. BAD business practice. I want my retainer back and all invoices dropped. I will NEVER use this service again because of this experience. Had it not happened I would have referred Regus to every one I know. Now, I will tell them the truth about the scam business that it truly is.

• Initial Complaint

  04/12/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I have been a renter with Regus for the past two years. In October, I tried to cancel my contract with Regus for February of 2024. I was not able to find out how to do it on the app so called my office manager at the local Regus and he tried to help me. We spoke for about 45 min and he thought we were successful. I went to Regus in January to turn in my keys and collect our belongings. Our business license and computer had already been moved to a different location so it seemed as though we had already been replaced. I left and then received a call the next day from Regus saying that the contract had in fact, renewed for another year. They asked me to send a letter in asking for them to review it and ***** my request from the prior year to cancel (as the representative remembers talking to me) and said that I could likely pay another month to go to a month to month contact and then they would cancel. That did not happen and I was told that I would need to pay for the entire year. At their suggestion, I tried to reach out to the corporate office which got me to a different company. I finally was routed to someone named ************************* and another person named ******************. Both seemed to hand it off to each other with no answers and eventually they just stopped responding. I spoke with a representative last week from collections who said that she has no power to help me and suggested that I go by my local office to speak with the manager. I did this yesterday and spoke with ************************* who said he knows the situation but that the only thing he can do it to put a ticket in and that it is unlikely to get a response. ***** was the one I spoke with originally when I was trying to cancel and had been professional but seems powerless to get anything done. I have done everything I can do on my end to try to get this taken care of and it seems there in no-one, anywhere in the company, who can handle this or wants to take any initiative. I have emails detailing all.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Dear ******** IWG Legal Collections - NAM,I am writing to formally lodge a complaint against the unfair and abusive collection practices employed by your company, specifically regarding account ******** belonging to Tip ************ Despite repeated attempts to clarify and resolve the outstanding balance of $2,261.35, I have been met with threats of legal action and escalation to third-party collections. This behavior is not only unjust but also constitutes harassment and intimidation. It is worth noting that your representative, *********************,Community Manager, confirmed via email on Apr 14, 2022 that the contract was terminated on time, and there should be no balance remaining on the account. Yet, your firm continues to pur*** collection efforts without merit or legal basis.I want to make it explicitly clear that if further collection attempts persist, I will have no choice but to escalate this matter by filing complaints with the Better Business Bureau, Attorney General of Michigan for Consumers, and the ******************************** Furthermore, I will not hesitate to seek legal recourse through the arbitration *********** of America and retain legal counsel to counter and *** for the abusive practices exhibited by your company.I urge you to reconsider your approach and work towards an amicable resolution. I am open to resolving this matter in a fair and equitable manner but will not tolerate any further harassment or threats. I expect a prompt response acknowledging receipt of this complaint and a commitment to cease all collection activities on the aforementioned Business account until this matter is resolved satisfactorily.Sincerely, Tip ***********

• Initial Complaint

  04/10/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I'm submitting a complaint against Regus due to unresolved service failures since my contract began on January 29, 2024. Efforts to rectify these issues have been met with unsatisfactory responses from Regus.January 29, 2024: Contract initiated for virtual office space. *** communications were missed due to being directed to my spam folder.February 27, 2024: After learning in person about document requirements for mail services, I submitted the necessary **** Form 1583 and IDs, which ********************** overlooked.March 20, 2024: Reported a billing discrepancy and was inaccurately instructed to submit already provided documents. Upon resending them, I was told they were either illegible or incomplete without further guidance.Following March 20, 2024: Three support tickets (CEN-00049215, CEN-********, CEN-********) yielded minimal responses. Attempts to resolve issues through ********************* and ******************* were unsuccessful, aside from a minor $30 credit that didn't address the main concerns.April 2, 2024: Re-submitted documents due to claims of initial submission issues.The cycle of miscommunication and service failures compels me to seek immediate contract cancellation without penalties, given Regus's failure to meet contract terms. Despite extensive efforts to resolve these issues, I've encountered consistent barriers and lack of recognition of these failures. I'm now seeking BBB's intervention for fair treatment and acknowledgment of the adverse impact of these experiences.

• Initial Complaint

  04/09/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  1/6/2024 signed up for open ** workspace with agreement for Regus ** working in the ***************************** office location. They took my first month's rent ******. They advised prior to my **-work start date they would onboard me and send key**de for the building. I was also advised flexibility to cancel, and that building would have security and front desk, printing capabilities etc.No one called me to onboard or provide pass key.I reached out and their customer service does not include talking to a person it redirects you to the manager of the site location. I went to the Buidling to see if the manager **uld provide onboarding and my pass**de.******************************** is an empty office building and no one in the parking lot and no way to enter. I realized this is a fraud location or business I emailed to Regus to cancel, and the cancellation email bounced back with a no reply option. I alerted **************** to remove the Regus charge as fraudulent and cancelled my debit card so that reoccurring charges **uld not be charged.Today 4/9 Capitol one reversed my credit of ****** and paid Regus because Regus provided them with a document disputing my fraud alert. I have filed a FTC **mplaint and now one with you in hopes of re**uping my lost 266 and alerting others to this scam. Please help as I am **ncerned this **mpany will **ntinue to ignore my required for cancellation and **ntinue to bill me and will have access to my banking by providing a letter to Capitol One that somehow trumped my fraud alert.H

• Initial Complaint

  04/09/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On January 14th, I sent a required $641.14 deposit to a ****************, ******* branch of Regus. The process to get this deposit back has been quite circuitous and unsafe. For example, I sent in my international wire instructions, however they asked for credit card details since this is what I paid with. However, the forms that they gave me only had bank wire fields. I filled these out as best I could, but a month later they again asked for the same thing, while including my full credit card details directly in the email itself for confirmation. They also asked for proof showing that the card they will be refunding to is tied to my bank, however my bank just suggested to proceed a the dispute if the money was not returned. These practices are quite obtuse.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩