Business Profile

Home Builders

Gehan Homes

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Complaints

This profile includes complaints for Gehan Homes's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

107 total complaints in the last 3 years.
23 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We moved in ********** Homes Casinas at ******. ********** is still building many homes. They have built 4 new homes around us over the last 6 months. The ************ has this large 3' by 4' Karaoke speaker with 12"+ base speaker. My wife and I have complained over 10 times in person, via multiple texts and calls to **********. When I went to the ****************** the office manager, ****** (sp) said she could do nothing about this. This was the sub contractors fault So I was forced to talk to the project manager in person. I was not well received. A few times they have turned the music down for a few hours then we get blasted with Tejano music for weeks at a non-time, non-stop during their long work hours. Btw: ****** lied to me. ********** hires and pays the sub contractors. ********** does have domain over the subs.The music is so loud, I cannot conduct business via Goto Meetings in 5 of the rooms of our home. That Karaoke speaker blasts so loud base we can hear it throughout the house and when they blast the base, we actually feel it. Glasses on our kitchen cabinet will literally move from the base.After 5 calls in the last 24 hours, they turned it down, but I can still hear and feel base in the 3 of our rooms. Below is the noise ordinance in ************* and we are definitely beyond the 50 ft.Public Spaces:It is unlawful to operate sound-producing devices, such as radios or musical instruments, in public areas if the sound is audible from 50 feet or more away. This applies to public streets, parks, and other public properties. ********************* Very few of the workers speak English. The workers have always been nice and respectful, except for the framer team. They are very hard and highly skilled. But it seems the the project manager of the sub contractor has no respect for the neighbors. It's gotten to the point where my wife and I fear about physical or property damage retaliation. PLEASE HELP US! Thank you very much - *** *******
Business Response
Date: 02/19/2025
Brightland Homes representatives met with the ************* police. It was confirmed that there were no noise infractions according to decibel level or distance. On that side of the street, Brightland Home will enforce a "no loud music" policy.
Customer Answer
Date: 03/13/2025
I also have 3 decibel readings considerably over the city regulations. However, I very much appreciate your attention to this matter. I have reviewed the business response and accept this resolution.
Initial Complaint
Date:01/31/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed a contract for a *************** on 3/28/2024, expecting completion by November. However, the home is approaching February with no closing date. The builder claims theyre waiting on an electric meter, but communication has been lacking. As a veteran and Federal employee, Im dissatisfied with the services and treatment. Theyve been opaque about funding allocation and advance payments. I was informed the home isnt in a flood zone, but a paperwork error led to the requirement of flood insurance, which the builder didnt disclose upfront. Months of inaction without A/C raised concerns about mold growth. A ********** employee advised a mold inspection, which revealed extensive mold throughout the home. The inspector suggested a reassessment after closing, but the builder refused to address the issue despite my $500 payment. The lack of understanding and disregard for my concerns are unacceptable. As a federal employee required to return to the office full-time in the next 30 days, Im facing relocation. I requested a refund and was informed Id only receive a small portion. Despite twice requesting to speak to a manager, Ive yet to receive a callback. This unprofessional behavior prompts me to hire an attorney to recover the funds.
Business Response
Date: 02/13/2025
This customer purchased a home in a community that was delayed in getting power and gas services delivered by the utility provider. This is not something that we have any control over. We have done our best to keep everyone informed.

The home is not in a flood zone. The flood insurance is temporarily required due to the government having not yet recorded the documents provided by the developer. We have agreed to compensate each buyer for that expense, so they dont have a financial hardship due to this.

We agreed to refund the buyer their ******* money deposit, exactly according to the Purchase Agreement. Any option deposits made are not eligible for refund. The buyer recently signed the refund document, agreeing to this EM refund only.

Were sorry that they wont be able to move into the home which we were building, due to work requirements,but the terms of the Purchase Agreement are clear on deposits in the event of a termination.

****** ********
Customer Answer
Date: 02/19/2025
I am rejecting this response because:
I requested to speak with a manager personally several times and still have not received a call. The builder has not only refused to come to some form of agreement about the deposits, but also still didnt address the lack of consideration and understanding of the situation. In addition to the money they will not refund, I spent an additional $500 on a mold inspection that came back needing remediation for the home that was still not properly addressed.
Business Response
Date: 02/28/2025
We certainly understand this customers frustration with the situation and having to make the decision to terminate the Purchase Agreement due to a job requirement. Once we verified that the job transfer was valid, and impacted their loan situation, we refunded the ******* Money.

Our sales management team did speak with the customers realtor representative. We are not aware of any requests from the customer to speak with a manager. In these circumstances we are certainly willing to if its necessary, and we are available,but typically our Sales Representative is the person who communicates with the customers.

The buyer did contract with a 3rd party for a mold inspection to be done on the home. We have reviewed the results of that inspection, and there is no need for any type of remediation. The inspection stated that no visible signs of mold were present at the time of inspection. Also, at the time of the inspection there was no operating HVAC system in the home yet, so the air samples would not be representative of a finished, functioning home, with a conditioned environment.

I will agree to reimburse the customer for the cost of that mold inspection, if theyll provide us with a copy of a paid invoice. The other options deposits are not refundable, as is clearly outlined in the Purchase Agreement and as stated on the Cancellation of Contract document that the customer signed.

****** ********
Customer Answer
Date: 03/04/2025
I have reviewed the business response and accept this resolution. Attached is the information requested for a refund to be processed.
Initial Complaint
Date:12/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good evening, please if you come to fix the edges of the windows at the back of the ***********, the wood is opening up.
Business Response
Date: 12/17/2024
The work has been completed and the homeowner has signed off on the work. Thank you.
Initial Complaint
Date:11/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have bought a home from ********** Homes (*********) in Feb 2024. I recently noticed what I think to be sewer smell coming from the master bedroom closet. I noticed this smell after returning from a 1-month vacation. I used to leave the door open most of the time, but this time I closed the door of the closet when I went for vacation. After coming back I got the strange smell from the room, which I had only sparingly used. I first contacted the warranty number for Mustang Plumbing and they did a few tests (smoke tests and camera tests). They couldn't find the issue. They asked me to refer the matter to the builder. I have been in touch with someone from the ********** warranty team in ******. He did not offer any additional help even though my home is under warranty. His responses are unsatisfactory and shows that he had no intentions of taking care of my warranty even though the smell persists. He made references to indicate that I am imagining the smell and they don't warranty smells, which shows unprofessionalism rather than finding the source of the smell, which is warranty-able. I would like to escalate this matter to the complaints department of **********, ****** and get somebody to look at it. Here are some details about the smell 1. The smell goes away if I leave the door open to the master bedroom closet and vents periodically (exhaust fans, a/c etc). But the smell comes back stronger when I leave the door closed for 2-3 days.3. Instead of fining the root cause, the warrantly person tried to deflect the issue on dry P-traps and water softener (preplumbing was already done by builder).5. I am not sure if the smell is sewer gas or not. I am not experienced in smelling sewer gas. I am also not sure if the smell is harmful to humans. The negligence from this warranty person is astounding. I asked for his manager's phone number, but he refused to share it.Please escalate this matter to the Brightland homes complaints department.
Business Response
Date: 11/18/2024
Dear BBB,
Thank you for the opportunity to respond, our homeowner has also reached out to us directly. We currently have management in discussion about the concern and we'll reach out asap.
And in response to this BBB inquiry, we've immediately emailed the homeowner back to expect contact soon and coverages were also provided, as unfortunately, there are no warranty coverages available for smells, odors or seeking them out - per the guidelines (attached proof of email response and the actual warranty coverages).
Thank you very much for reaching out!
BHWD
Initial Complaint
Date:11/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They failed to add rebar in the construction of our driveway, walkway and back patio. All 3 are shifting, spreading and cracking due to this oversight. The house is only 3 years old and needs over 15k in concrete repairs. I have filed multiple complaints and warranty claims to have this fixed. All have been denied and they refuse to admit fault.
Business Response
Date: 11/26/2024
The concrete flatwork installation was done based on the requirements of the local municipality, and is not necessarily any type of oversight, but we will have a manager arrange with the homeowner to visit the home and inspect the concerns. The driveway and sidewalk concrete are not covered by the warranty because there are too many factors outside of a builders control, which can affect their performance, but we will evaluate this and let the homeowner know of our decision.
Customer Answer
Date: 11/26/2024
I am rejecting this response because: The builder in the same neighborhood added rebar to the driveways of other homes. We watched them add rebar to the home directly across from us and through out the neighbor hood during construction. Given the elevation of the foundation and grade of the yard rebar should have been added. Someone from the business needs to come out and see what a 3 year old driveway, walkway and porch look like without rebar. Please provide them with our email and phone number so that we can make arrangements.
Business Response
Date: 11/26/2024
Im not sure what the homeowner is rejecting. We have agreed to meet and view the concern. I will update the file after our meeting.

Customer Answer
Date: 12/03/2024
I have reviewed the business response and accept this resolution.
Business Response
Date: 01/15/2025
We did have our Area Construction Manager meet with the homeowner last month about their concern.

There has been some shifting of the flatwork concrete, but this is not something that is covered by the Home of Texas warranty on the home. There are many factors that can affect flatwork and have in this instance; including seasonal changes to soil moisture, homeowner irrigation changes, changes and additions made to landscaping/flatwork by homeowners after closing. I understand the buyers concerns with the movement, but none of it appears to be extreme, or a defect in the product.

We do all our homes according to the requirements of the municipality, so the rebar that the homeowner is mentioning is likely only present in the areas required by the county municipality. The homes that he mentions across the street may be built by a different company.

At this time, we have to decline this request for replacement.

****** ********
Customer Answer
Date: 01/16/2025
I am rejecting this response because: The amount of shifting and cracking within the concrete is because no rebar was added. Had this been done as they did on other homes, our home would not have these issues. This issue is due to poor project management, poor construction and cost cutting. I have watched numerous homes go up with the concrete work done properly. Several of my neighbors had the same issue with the same builder, all homes were built at the same time as mine 2020-2021. The fact that it's not a requirement of local governing bodies does not excuse the fact it should have been done. This type of cost cutting by the builder should be at full discloser to the buyer before purchasing. I however assume the builder didn't even know the contractor was doing this, which leads to my previous statement. I have lived in ***** my entire life and have never seen this poor of concrete work completed nor a lack of ownership of the poor craftmanship. I will not accept anything but a complete rebuild of all faulty concrete work from the builder. Just so we are clear this builder was VA approved, needless to say I am sure the ** would not approve of these building practices.
Business Response
Date: 02/10/2025
Good Afternoon. Brightland Homes would like to follow up with you regarding Complaint ID: ********. Brightland Homes responded on 1/15/25 to the rebuttal complaint from 1/7/25 from the consumer. Has there been any response from the consumer? Please advise.
Thank you
******** Curling
Brightland Homes
Initial Complaint
Date:11/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a brand-new home from ********** in May 2024. After purchase we had standing water within the home. Middle window by kitchen was leaking and water was standing on ***** floor. It was there for 48 hours before being noticed, as we had not yet moved in. The flooring is not allowed to have water on it. Placed an emergency warranty request and the Brightland ******************** stated this occurred because the brick did not have enough weepholes on the exterior. He drilled two weep holes on the brick. On 11/9, two window seals were noted to have a large amount standing water on them, with one window being the same middle kitchen widow.Requesting written apology by Brightland acknowledging their lack of quality and an independent assessment on all the windows be completed.
Business Response
Date: 11/13/2024
we are working with the customer to address their concerns.
Customer Answer
Date: 11/21/2024
Director of Construction did come onsite and tour the property. Diagnosed the window leaks as a faulty manufacturer seal. Awaiting replacements to be installed.
Customer Answer
Date: 11/21/2024
I am rejecting this response because: Director of Construction did come onsite and tour the property. Diagnosed the window leaks as a faulty manufacturer seal. Awaiting replacements to be installed.

Business Response
Date: 11/21/2024
We are working with the customer to address their concerns.
Initial Complaint
Date:10/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I purchased a home from Gehan (Brightland Homes) on 9/27/2023. The workmanship of this home is the worst we have ever seen. The contractors did not clean up after their work and left dust and dirt through out the home. They also went into the carpeted floors with their shoes on. We advised the representative that handles the home warranty and she said all she could do was have the carpet cleaned. We are now at our 11 month warrenty and the people that came to make repairs again walked all over the carpets with their shoes and left more dirt stains. They are refusing to take care of this issue and are now saying that they were not caused by the people that came into the home. They are one of the worst builders we have ever dealt with.
Business Response
Date: 10/25/2024
The carpet is scheduled to be cleaned on 10/30/24.
Customer Answer
Date: 10/31/2024
I have reviewed the business response and accept this resolution.
We appreciate the action of making this right.
Initial Complaint
Date:10/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a new home in October 2023 and have had electrical issues with breakers tripping non-stop. The range doesnt work properly and had numerous warranty claims submitted to Brightland Homes for repair. No range repair has been completed and told nothing that can be done to fix the range burner issue. The electrical people that is sent to the house are unlicensed and incompetent in the field. I have been trying to follow the warrant claims process and even escalated the issue and still no resolution to the issues.
Business Response
Date: 10/22/2024
We have been made aware of these homeowners concerns and have already been in touch and trying to resolve the concerns. We will follow up to ensure that the homeowner is aware of the progress, and everything gets completed properly in a timely manner.
Initial Complaint
Date:09/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Gehan Home. Purchased 6/2023.Home built in 2018. Drywall issues! Poor quality. House to young to be this bad
Business Response
Date: 09/18/2024
This home was constructed in 2018 and our understanding is that the consumer who filed the complaint is the 3rd owner of this home.

The close of escrow for the buyer who purchased the home from Gehan Homes occurred on 8/28/2018. Gehan Homes followed the typical warranty protocol with the original buyer and performed warranty work at both the 60 day and 11-month intervals following the initial close of escrow. All warranty work performed was completed in a satisfactory manner as evidenced by the homebuyers signature on the warranty tickets.

Until this complaint, Gehan Homes has received no warranty requests or correspondence since completing warranty in 2019, roughly 5 years ago.

Regardless of the age of the home, Gehan Homes sent a representative to view the matters contained in the complaint. It appeared that the drywall cracking referenced is cosmetic in nature and, in some cases,appears that cracking re-occurred in areas that were repaired by prior homeowners - not Gehan Homes. As such, this cracking would not be the responsibility of Gehan Homes.

As an added measure, Gehan Homes will have its Vice President of Operations also view the cracking at the home and review the findings to ensure a correct assessment.
Customer Answer
Date: 09/23/2024
I am rejecting this response because:
We purchased home in June 2023. This is not a simple cosmetic problem. It is clearly poor workmanship. The home is only 6 years old. there is literally a crack/ line at the same level throughout the home, with the exception of only a few walls. We have not made any fixes/corrections to any walls. In addition, there are a few ceiling issues as well. I have a video of garage wall, however, apparently it is too big to attach. We are requesting another home visit with more attention.
Business Response
Date: 09/24/2024
9.24.24 - An additional home visit is being scheduled for later this week.
Initial Complaint
Date:08/17/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We submitted our going on our 11 month Warranty list for our new Brightland Home. Bad workmanship on the concrete. Bad Concrete. Siding improperly nailed. Missing caulk and poor paint job outside, which can lead to infiltration and water damage to the exterior structure of the home.We receive no response from Brightland Homes warranty department. *** submitted a profession letter from a local structural engineer who states the obvious on the bad materials concrete that was used on the garage floor, and outside on. The driveway. Engineer states- The problem of the concrete in the photos is quite obvious. The siding on exterior walls on both sides of the house you can see the improper fastening of the nails of the siding. Siding is pulling away from the wall in the waviness
Business Response
Date: 08/19/2024
We will be meeting with the homeowner this week. We will make sure he is on the front burner until his items are taken care of.
Thank you.
Customer Answer
Date: 09/16/2024
****** their warranty resolution manager exceeded our expectations!

Warm Regards,
****************************

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Gehan Homes is NOT a BBB Accredited Business.