Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is taking advantage of young minorities. They bring you to loud meetings, give you false hope and sell you a dream, "if you work hard enough and get enough people on their team you will get paid. Constantly talking about how you have the potential to make 6 figures. I payed $199 on February 22, and I would like to get out of this uncomfortable position and part ways with the company.

  

  Business Response

  Date: 03/13/2025

  
  
   Greetings,  
  
  We hate to see you go!  
  
  We have deactivated your agent code with PHP Agency, Inc.  
  
  This means you will no longer be charged any fees and you will no longer have access to any PHP systems.   
  
  Regarding your refund, it has been processed as of 03/13/2025.  
  
  Please allow 7-10 business days for the funds to reflect back onto the card used at the time of enrollment.  
  
  You may re-activate your account in the future by sending us a written e-mail request to: ******************************************************** 

   

  Best Regards,

  ******** ******

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Paid 199 For the Software on Saturday 03/01/2025. Just To find out this whole business is a pyramid and inconsistent I went into an orientation and was told different things from when I had initially went on the Saturday 03/01/2025. I do not wish to continue with them I have contacted the Marketing Director and Sent a copy of the email to both the agency and commission within the three business days as stated in the agreement. No Response From Either. I am Requesting a refund for the New Associate Fee of 199. Agent Code:1324801 Email Address: **************************

  

  Business Response

  Date: 03/18/2025

  Greetings, 
  
  We hate to see you go!
  
  We have deactivated your agent code with PHP Agency, Inc. 
  
  This means you will no longer be charged any fees and you will no longer have access to any PHP systems.
  Regarding your refund, it has been processed as of 3/5/2025
  Please allow 7-10 business days for the funds to reflect onto the card used at the time of enrollment. 
  Please be advised that depending on your financial institution, it can take up to 30 days. 
  You may re-activate your account in the future by sending us a written e-mail request to: ********************************************************.
  
  Thanks for contacting us to assist you!
  

• Initial Complaint

  Date:02/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friend got me an interview with PHP Agency, and I got the job. **** welcomed me to the team and informed me that I needed to pay a small fee to start with them, pay for the study tools for the insurance exam, and the exam itself. I felt extremely pressured, like I did not have a choice based on how he put this, so I paid the "small fee" of $199 and the fees for the exam and study tools, scheduled my orientation with them, and went home. On February 17th, ***** confirmed my orientation for the next day, and at the orientation, she told me I had a set of steps I needed to complete before February 22nd to receive an award at their event. One step required bringing 3-4 of my family or friends to the office for them to meet. She also had me provide the names and numbers of those close to me, saying we'd call them to explain my new role and she assured me they wouldn't be sold anything. She had me call my boyfriend to come in and meet them, but he refused, thinking it was suspicious. She then proceeded to call the contacts herself, and got one of my friends to agree to attend an event with me on February 19th. Then, she insisted I pay for a "Big Event" happening in August in ***** that had to be fully paid by February 22nd to get the award. I told her I couldn't afford it due to my limited cash as a college student, and when I asked her what the pay was like for this job, she said the job is commission based with no hourly pay. They seemed more focused on recruiting then on selling insurance. After filling out a goals sheet, the orientation was over and something about all this felt wrong to me. So, I called ***** about an hour after the orientation to inform her I wouldn't be continuing with the company. She aggressively tried to change my mind, but I stood firm in my decision. They contacted my close friends and family this week, trying to recruit them. I am demanding my $199 back from this company for trying to trick me into being a part of their unethical business.

  

  Business Response

  Date: 03/03/2025

   

   

   

  Greetings, 
  
  We hate to see you go! 
  
  To request a refund you will need to send an email to ********************************************************  with your PHP code and the email address you used when you signed up 
  
  

  Customer Answer

  Date: 03/12/2025

  I am rejecting this response because: I just received the letter in the mail yesterday regarding PHP Agency's response to my complaint and sent an email to the email address they provided in their response. I have not received a reply from them yet, but I do not want this case to close until I have received my refund. I will only accept the response made by the business to resolve this complaint when they give me my money back. My email address is *************************** if there is any more information that can be provided to me.  

  

  Business Response

  Date: 03/18/2025

  Greetings, 
  
  We hate to see you go!
  
  We have deactivated your agent code with PHP Agency, Inc. 
  
  This means you will no longer be charged any fees and you will no longer have access to any PHP systems.
  Regarding your refund, it has been processed as of 3/14/2025
  Please allow 7-10 business days for the funds to reflect onto the card used at the time of enrollment. 
  Please be advised that depending on your financial institution, it can take up to 30 days. 
  You may re-activate your account in the future by sending us a written e-mail request to: ********************************************************.
  
  Thanks for contacting us to assist you! 
  
  

  Customer Answer

  Date: 03/18/2025

  PHP agency has provided me with a refund in the amount I requested of $199 as of March 17th. Therefore, I am satisfied with the business's response, and I am willing to close my case.

  Customer Answer

  Date: 03/20/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I recently joined PHP and it all seemed great but after closer consideration, I came to the conclusion that PHP is not the place where I want to make business because it is not an Ethical business. I wish to get my $199 back for the initial course that I payed.

  

  Business Response

  Date: 03/03/2025

   

   

  Greetings, 
  
  We hate to see you go! 
  
  To request a refund you will need to send an email to ********************************************************  with your PHP code and the email address you used when you signed up 
  
  

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was brought in by a friend who told me he is also trying out to be a part of PHP. So I wanted to try it out. I was skeptical from start when they show me how money is made to you. I went to this orientation class and they showed videos on how this can be for you without showing how it works. They kept saying "bring people in to work under you!". They repeatedly say it with out saying what you actually do. I been signed on for a few days now and this is all I know: 1) bring everyone I know in, 2) if you want to be part of the team you have to pay $199 to start, and also pay for everything else they offer including test and books which adds up to more money THAT YOU ARE SPENDING and if you fail you must pay again, 3) no one has went over with me on how to attract clients and create base for myself, 4) if this is a multi billion dollar company, why are we as people paying for everything to start when we have nothing to begin with, 5) this MLM get rich scheme is a pyramid that says you can get $10,000 the first month and go from there. If that was true, everybody would jump on this and I know that it is not. After ****** employees and looking at the charts, only 5% makes it while the others don't.I did my research and found out this a company to stay away from. There are so many videos on ******, Tic tok, X, ******** Instagram, ******** etc I found where people say they to stay away and tell their story. I just don't want part of this and I suggest anyone who is reading this to look it up themselves. Save yourself and don't be fooled like me. I just want my refund of $199 and I have no employee number. That's all.

  

  Business Response

  Date: 03/03/2025

   

   

   

  Greetings, 
  
  We hate to see you go! 
  
  To request a refund you will need to send an email to ********************************************************  with your PHP code and the email address you used when you signed up 
  
  

• Initial Complaint

  Date:02/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for business and realized this was a pyramid.

  

  Business Response

  Date: 02/11/2025

  
  Good day,  
  
  Thanks for your inquiry. We hate to see you go!  
  
  May you please send a direct email to our support team at ******************************** so we can further assist you.
  

  Thanks for your patience and understanding. 
  
  Support Team

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had made a purchase of a course at php. This course ran me $199. After doing further research i realized php was a MLM. I dont want anything to do with this company and would like my money back. The payment was made on a master card ending in 5071

  

  Business Response

  Date: 01/31/2025

  Greetings, 
  
  We hate to see you go! 
  
  To request a refund you will need to send an email to ********************************************************  with your PHP code and the email address you used when you signed up 
  
  

• Initial Complaint

  Date:01/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 4, 2024, I was on ******** seeking additional income after applying to over 300 jobs without success. A PHP associate contacted me, claiming they knew someone looking to hire. I was invited to an office and informed this was a 1099 position. I explicitly asked if it was a sales-based role and was assured it was not. I was told that working a maximum of 12 hours per week could generate income equivalent to a 40-hour paycheck.During the presentation, I was asked for my payment information but initially declined. At a follow-up meeting, I was further reassured that I wouldnt need to engage in direct sales, as clients could be matched with me. However, this was untrue. When I eventually provided my card information, the associate swiped the contract away before I could fully review the fine print, denying me the opportunity to make an informed decision.This experience was highly misleading. The role required substantial sales efforts and time commitments that were not disclosed upfront. As a student and mother, I would not have proceeded had the opportunity been presented honestly. I request a full refund to move on and find legitimate work. This deceptive practice exemplifies the hallmarks of a pyramid scheme, exploiting vulnerable individuals under false pretenses.

  

  Business Response

  Date: 01/27/2025

  
  
  Greetings,  
  
  We hate to see you go!  
  
  We have deactivated your agent code with PHP Agency, Inc.  
  
  This means you will no longer be charged any fees and you will no longer have access to any PHP systems.   
  
  Regarding your refund, it has been processed as of 01/27/2025.  
  
  Please allow 7-10 business days for the funds to reflect back onto the card used at the time of enrollment.  
  

• Initial Complaint

  Date:01/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just today a friend referred my info to PHP and i was contacted and brought in for an interview, i was asked to pay for training fees and after researching the company further i believe i have signed up for a pyramid scheme as the group chat i was added to upon paying these fee has welcomed three new trainees within a few hours. I would like a refund.

  

  Business Response

  Date: 01/21/2025

  Greetings, 
  
  We hate to see you go! 
  
  To request a refund you will need to send an email to ********************************************************  with your PHP code and the email address you used when you signed up 
  
  

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After further consideration, I came to the conclusion that this is not the ethical place I want to work in.

  

  Business Response

  Date: 01/15/2025

  Greetings, 
  
  We hate to see you go! 
  
  To request a refund you will need to send an email to ********************************************************  with your PHP code and the email address you used when you signed up