Reviews

Review Details

• Review fromRogee C

  Date: 05/06/2025

  3 stars
  Purchased 4/29/25 at the ****** location. The process was easy and simple and the salesman was great but the truck wasnt cleaned very well and basic maintenance wasnt performed. I found a needle and bullets under the rear seat and the truck was due for an oil change and also needed fuel filters replaced. I was only given 1 key and that key was for a teen driver so it has limitations programmed on the key such as speed limitations, radio volume limitations and other inconveniences. Overall the place was ok but theres definitely room for improvement

• Review fromShannon H

  Date: 04/30/2025

  5 stars
  We stumbled upon this dealership while shopping for my husband a new work truck. We found what we thought to be a great truck located on the ******* lot. Unfortunately after having it brought in to the ****** lot our salesman notified us that the vehicle was throwing a ABS code. We were at the Dallas dealership on a Saturday, so not much anyone could do for diagnostic/repair. We decided we would drive the truck home and have it repaired at our local dodge dealership. Considering it was under factory warranty and extended warranty we had no reason to believe it would be a huge issue. WE WERE WRONG!!! The truck had essentially been chop shopped and was completely un repairable under any warranty! Our salesman ****** and the ** at ****** were nothing short of amazing to us! We were able to get out of the original truck and into another within a week! They even let us drive the alternative truck for a few days to ensure we felt confident. They were very communicative and never hesitated to answer all questions we had. We never felt like a bother or that we had to be mean to get this disaster situated. I think our situation was just unfortunate. The Dallas dealership was VERY professional and helpful and we could truly feel that they cared about us as a customer and their name as a business! Would recommend anyone looking for a vehicle to give them a try! Ask for ******

• Review fromHycen H

  Date: 04/18/2025

  1 star
  This place is horrible!!!!!! Dishonest people!!!!***** and ****** are the worst!!!!!!! My husband and I are having a horrible experience. They lied about the warranty, provided false reports, their credit card declined when attempting to make payments to get the truck fixed. They sold us a damaged truck!!!!!!!! This place is horrible!!!!!!!!!!! Dont waste your time or your hard earned money!!!!!!!!

• Review fromRuby W

  Date: 04/17/2025

  3 stars
  Purchased on 03/12/2025 Ruby I had a really great experience when I purchased my suv from the business in ******. Very friendly people great sells representation but terrible when it comes to finalizing the paper work. It has been 35 days since my purchase. They have not attempted to pay off the vechile that I traded to remove it out of my name. I have called on a regular basis to speak with them because I am receiving lots of calls for me to make a payment plus the late fees on the traded vehicle. They never answer or return my calls. So I filled for a vehicle transfer with the *** to protect myself. They never called for the pay off like they told me. I would be okay with just a explanation to reassure me that they are working to resolve the problem. So that the calls will stop from the finance company of the traded vehicle. As of this day they finance company said that they have never spoken with anyone from the dealership. The vehicle was traded 10 days before my scheduled payment due date. Yet they still expect me to continue to pay until then dealership decide to make a payment. I like my purchased vehicle but just dont like how they are handling the business.

• Review fromJason M

  Date: 04/05/2025

  1 star
  Hello my friends, I want to share this review with each and everyone that may be interested in purchasing their next used vehicle from Texas Texas-based company ***************************** purchaser beware this company is straight up running a dirty business filled with lies and swindling customers out of there hard earned cash. I know because this recently happened to my brother located in **********. He decided to purchase a beautiful 2016 ***** Z71 off road pickup truck less than 3 weeks ago from these clowns. From the get go everything seemed 100% legit, so the purchase was completed and the truck shipped to him. 2 days later he happened to notice that the main connections from this trucks 4x4 4 wheel drive had been disconnected. Which they failed to bring to his attention prior to signing paperwork and completing the purchase. Now most people know that this is illegal for a new or used auto sales company to do such a horrible act. This is down right dirty and I truthfully wonder just how many of there customers have had things like this done to them unknowingly. They were smooth enough to burn my brother! If that wasn't bad enough they even admitted to this. But now that it's time to make things right they are ignoring his phone calls or promises to contact him to make things right. So now he hired a attorney to get involved sadly this costs large amounts of cash but is necessary to get what is rightfully owed to him. My main objective here is to put the word out to anyone considering to do business with carsandpickups.com to please be careful look over any vehicle thoroughly before signing because they will sell you absolute junk and not think twice about it. This company must be reprimanded for doing dirty business to unknowing people. This message is dedicated to finance manager *******, promise's promise's you should be deeply ashamed of this BS. And you know exactly what I'm talking about so don't try and play that I had no clue BS game . ***

• Review fromMark B

  Date: 04/03/2025

  1 star
  Absolutely terrible business practices. Stay away from this corrupt place as they take advantage of customers and employees.

• Review fromJesse V

  Date: 10/08/2024

  1 star
  So I was looking at buying a truck in the ****** location spoke with a salesman named ******* and told him I would not be able to make it there for two days so he said put Down 500 and we will hold it not once did he say this is not refundable. So the Friday came and drove 3 hours to this location and took the truck for a test drive so the test drive was horrible it shifted hard going into 3rd gear and I got it back to the dealership and popped the hood and pulled the oil cap and the truck had blow by so right then I knew I was not buy this truck so I told them I was not buying it and then the salesman says ok and I asked for my 500$ back and then he says its not refundable if he would have told me that from the start I would have never put that money down. I have called many of times to the sales manager and apparently he is always busy or gone I recommend nobody deal with this dealership very poor customer service all I want is my money back

• Review fromOris P

  Date: 09/24/2024

  1 star
  Do not buy here. And not their insurance. The truck I bought was supposed to be fine. Test drive was ok. After I bought it the transmission crashed. I only drive it 300 miles. Nope I can't get any information from The warranty company I purchased from them. (Cars Protection Plus). They won't answer the phone and I'm on hold for an hour at a time. When I do get someone I bounced around and told they will email the person working the claim. So far, after a week of trying to contact the claims agent. I found that they sent out an email to their suppliers for parts. Still waiting for their response. Today 09/24/24, I finally talked to a claims agent. They have not even approved the claim also if approved, I would have the choice of having a used transmission with ******* miles on it. Or I could pay the difference for a new transmission, which is several thousand dollars more out of my pocket. ******, do not use this company or the warranty they sell.

• Review fromTa P

  Date: 08/03/2024

  1 star
  Terrible place! Will sell you a warranty for a modified truck and not tell you that you cant use it! Had us post a 5 star review before we signed papers. Buyer beware!!! Do not use this place. Huge scam!!!

• Review fromAustin E

  Date: 06/18/2024

  1 star
  Do not go here. They are scammers . I have had issue after issue with these people.