Business ProfileforPinnacle Property Management Services, LLC

Unless you have nowhere else to go and no other establishment will suite your needs... DO NOT LIVE HERE! We moved into this apartment in December 2023. Within the first week, we observed that the black mold we were assured was merely dirt residue was present in various areas, including the dishwasher, under toilet back covers, floorboards, and on top of the cabinets. It took three months to receive a new dishwasher, as the mold had rotted the bottom blade and caused leaks that damaged two of our storage dressers. When the dishwasher was replaced, other issues, such as cracks in the walls and ceiling from water damage leaking from upstairs into the bathroom, were merely scraped and painted over.We contacted management, who assured us via email, their preferred communication method, that these issues would be addressed. However, over 60 days later, no action had been taken. We then reached out to the regional office to request a release from our lease due to the new managements failure to create new leases, address issues promptly, falsify information in the portal, and change lease stipulations without resident approval. Additionally, they deactivated all old access portals after modifying information, stating that the changes had always been in place.Living here has been a challenging experience, but we have faith that justice will prevail. This apartment complex is not suitable for families with children due to its corrupt, shady, and faulty management practices.