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Business Profile

Property Management

Pinnacle Property Management Services, LLC

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Pinnacle Property Management Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pinnacle Property Management Services, LLC has 162 locations, listed below.

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    Customer Review Ratings

    1

    Average of 27 Customer Reviews

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    Review Details

    • Dawnlyn S

      Date: 01/08/2025

      I really dont know were to begin but in short i was sexually harrassed by the maintaince guy ****** who came into my apartment and made an advance towards me and i then reported it to ***** the manager who i thought i could talk to and trust at handling the situation and later she told me she did sit him downand talk with him. ( I believe people dont change what they dont ackknowereallydge, ) so im all about a month after it being handled and im still knew here all of a sudden and now for the duration of my being here now have niehbors hating on me so bad im afriad to step out my door due to me being a ****** and trying to get him fired as he spread this news around about me to everyone. This morning i went to go get my reciept from the manager and let her know again that my down below nieghbors are getting more a d more hat3ful towards my even 2 steps out of my bed in the morning i hear the same every morning noon night, listeni g to my every movement around my place up stairs and it just goes on a d on lies being put out to all that im a RAT, SNIITCH , B******. Ive been putting up with this long enough now because on 1/4/25 @ 7:54 am i witness the main ringleader my nieghbor down below saying to the maintainve guy that i deserve it cause i snitched on him out my window that morning. RIGHT IS RIGHT AND WRONG IS WRONG!!!! When asking the manager today an onging pure hatred for me still going on in the community 6 months 24/7 UTTER HATRED,( something i was looking forward to community ) , and me seeking ******* to solve it , I asked her if the incident was put in his file she said no i about fell over. Im devasted cause the hatred get old for someone who pays so much rent to live on total eggshells all the time watching her back. I need help here.

    • Hunter N

      Date: 09/03/2024

      Not impressed with this company. Lived here years ago and they sent a deposit back so we thought our time with this apartment complex was done. Now 4 years later a lien has been filed against us for $89. Destroying our credit for less than $100. I have tried to call all corporate locations. The world headquarters was the only one that answered and the only help they could give me was to reach out to the Dallas or ************** Those two offices have not answered on the 20 or so occasions that I have called. I have left a written request but haven't hear back yet. Not liking my chances. Do not live in a property managed by these morons. Lots of work to get back to good standing after living in this place. Our experience in the apartment wasn't horrible but the countless hours of work we have had to do to get into good standing isn't worth it. Find somewhere else to live.

    • Carolynn T

      Date: 09/03/2024

      Managment is a joke. You will file 3-4 Maintenance Repairs a month. They will close them like they fixed them, but they will not be repaired. The office staff does not care about you or your concerns. You will live with water flooding in for months on end, and mold growing, and maintenance will only fix the issue when you lose your mind in the office with the complex manager and say you are getting a lawyer. This place ***** so bad. If you move here, you will be sorry!

    • Al R

      Date: 07/03/2024

      Unless you have nowhere else to go and no other establishment will suite your needs... DO NOT LIVE HERE! We moved into this apartment in December 2023. Within the first week, we observed that the black mold we were assured was merely dirt residue was present in various areas, including the dishwasher, under toilet back covers, floorboards, and on top of the cabinets. It took three months to receive a new dishwasher, as the mold had rotted the bottom blade and caused leaks that damaged two of our storage dressers. When the dishwasher was replaced, other issues, such as cracks in the walls and ceiling from water damage leaking from upstairs into the bathroom, were merely scraped and painted over.We contacted management, who assured us via email, their preferred communication method, that these issues would be addressed. However, over 60 days later, no action had been taken. We then reached out to the regional office to request a release from our lease due to the new managements failure to create new leases, address issues promptly, falsify information in the portal, and change lease stipulations without resident approval. Additionally, they deactivated all old access portals after modifying information, stating that the changes had always been in place.Living here has been a challenging experience, but we have faith that justice will prevail. This apartment complex is not suitable for families with children due to its corrupt, shady, and faulty management practices.

    • Sherrisa R

      Date: 05/23/2024

      It's been a month that I have lived here and the pool is nasty and green, the place wasn't move in ready with black mold, and tons of broken stuff. The maintenance crew rides the clock and hardly does repairs, and manager never steps foot out of the office unless it's to leave for lunch for 2 hours or go home early. No wonder the property is so neglected. Dirty diapers are on the ground by walkways and trash never gets picked up around d the property.

    • Ellie B

      Date: 04/17/2024

      Our initial interactions with the staff and the move in process was wonderful and gave us high hopes but now they have over charged us on rent our utilities are crazy high and we have not be able to contact anyone to adress our concerns in almost two weeks even after entering the office and having the office staff send up an email for us!

    • Rustin C

      Date: 02/16/2024

      This company took advantage of my wife not speaking very good English when signing a lease contract and added in all kinds of addendums and extras. They claim its standard but if it is that just means their contract boarders on thievery.

    • LACHRISTOL W

      Date: 12/11/2023

      Unfortunately Im stuck in a YEAR LEASE , I have called a lawyer and they stated because the conditions are not putting my health at risk we can not break the lease legally.First Red Flag my family and I moved in the end of 08/23 we signed a lease back in may or June. During that time we were only sent our lease to move in with a Move -in fee of like $500.Now fast forward to getting the keys move in day . The **************** asked me on the day of move -in did I get my move-in email? Im like no He sends it and it states we need to pay $3,000 and some change] before moves-in. So of course due to inflation I Only had the $500 . Yes they did accommodate do to the negligence.Thought it was unprofessional but they accommodated and we moved on.Outside looked a mess there were wild ****** growing everywhere bike rack with grass growing over bikes. Also the bike all had flat tires like no one has ridden them. Side walk with gapping holes with spray painted circles around them you would think it means theyre going to fix them but no there there to alert you not to step on them.Dog p*** from sidewalk to anywhere you step, never any dog bags in the compartments. Inside the apartment the floors had holes that connect between walls , old nylon floors in the bathrooms. Refrigerator is not a standard size fridge its way smaller can only fit a carton milk. When given concerns and maintenance request the unprofessional property manager stated they would not fix the issues there was nothing they could do. I came from apartments ******** Place please look them up. I only moved because they had no patio.I have emails for my complaints sent to Corporate and no reply from anyone ! ITS GHETTO FAR FROM LUXURY. Recently have put in maintenance request for new things again they were not fixed they get an order and pick and choose what they want to fix and lie on the work order AND SAY THEY fixed it when they didnt. EVERY COMPLAINT IS TRUE, READ MY ****** REVIEW & TO SEE PICS

    • David C

      Date: 10/30/2023

      This apartment hasnt fixed *** AC since June and now in October and its colder weather and they are refusing to reduce my rent because Ive had to supply myself with fans and heaters because of the weather. Theres more to say about this apartment but they are horrible management is horrible, no communication nothing. Manager says we dont do maintenance request even though we have proof, and then Im doing maintenance work in my own apartment and still paying $1.1k for rent for me doing their jobs.

    • Allyson L

      Date: 10/23/2023

      Nonresponsive, unprofessional, rude. Great at collecting money from you, but nothing else positive to say.

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