ComplaintsforPinnacle Property Management Services, LLC
Property Management
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Customer Complaint:
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Complaint Details
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Initial Complaint
07/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
MOLD in the walls after the bathroom upstairs has been having issues before. The upstairs is 328, and they have been having some racial issues as well that things aren't getting done. For apartment 318, it's affecting the downstairs. Roof in guest bathroom is starting to caved in a little bit. It's only a matter of time before the roof comes down. I need someone like the health inspector to come and walked these 2 apartments because no matter what we have tried speaking to the office and they keep saying that maintenance man says these things get done. All they did was bring out a water company and clean up the water that was spilling. Nothing about getting the mold look at. Now upstairs also has their toilet that use to moved and they just put a wedge to keep there in place. There's mold behind their toilet and now we are all having some type of health issue. I need something NOW!!!!!Initial Complaint
06/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The apartment I was leased at ******************** is completely unfit and uninhabitable. The apartment was previously leased to smoking tenants and reeks of smoke. This information was not disclosed to me prior to signing. The apartment smells so bad I cannot breathe in it. I was also not allowed to see the apartment before signing. I was told it was because the apartment was being cleaned. Upon entry, the apartment was filthy, including nicotine stains, dirt inside cabinets, and dead bugs throughout including inside the washer/dryer unit. Additionally, both smoke detectors were disabled and removed from the ceilings. There were items left in drawers and previous tenants' food was left in the fridge. The ice in the ice maker turned brown from contaminated water supply. This apartment is a health hazard. I moved in on Wednesday, June 14th and I am requesting the immediate termination of my lease, the return of all funds paid, and the reimbursement of my moving costs and cleaning supplies. This property is owned by ******* ********* and the regional manager, ***********************, will not return my emails and can not be reached by phone. I am thoroughly frustrated not only by the unacceptable, hazardous state of this apartment and the deception of the leasing staff but also by the complete disregard the staff has for addressing the safety of their tenants.Business response
11/01/2023
In response to this claim, the property settled with the Claimant and sent a refund payment that included the June prorated rent, security deposit, and the carpet cleaning rental fee.Initial Complaint
06/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
After several months and many failed attempts to contact anyone willing to help I still have issues with my apartment. Since I have moved in I have had a bath that wont drain, the water from the bath is never hot, the shower handle is broken, and I have an on going bug problem. There are roaches present and *** attempted to take matters into my own hands just because of the duration of time since Ive gotten no response. Ive laid boric acid in the pantry and in most of the corners of the apartment but that doesnt seem to be a cure and merely a treatment. The drain in the shower/tub is so bad now that dirt and grime will stay as a residual. Its so unpleasant that I actually dont shower at home anymore and now just shower at friends and familys houses. The water temperature and shower handle are lesser issues but Id still like to see them handled. Mind you the entire time Ive paid full price for a portion of the promised amenities. Also let it be known, it is near impossible to reach the management here. Many of the advertised points of contact are old, invalid, or simply incorrect. The ones that are correct yield no answer. Good luck BBB, and thank you.Initial Complaint
06/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
If you have a family, please stay away from *************. If you ever want to sleep peacefully through the night, please stay away from *************. We have begged and struggled with noise from our neighbors since we moved in and the leasing office has put us through hoops, even after explaining to them we have a sick child that has to be able to sleep. They do NOT care. They have told us to call the police on our neighbors, even after telling them that we dont believe we should do that because it seems like its a sub flooring issue. We were told we could break our lease for an additional $3,000 plus dollars when we havent done anything wrong as tenants. They told us this morning they are cutting off all communication with us since we stated we would have to get legal help since they wont openly communicate with us. According to ***** law, we have a right to quiet enjoyment, which havent had since we moved here. We feel unsafe and unheard. Please let this be your warning to steer clear of this establishment and avenue 5 properties.Business response
10/25/2023
******* and ********* does not manage the referenced property in this complaint. The Claimant advised in her complaint that it was managed by ******* Properties - however, the property website is indicating that management is in-house. Please redirect this claim as appropriate - thanks!
Customer response
10/25/2023
I have reviewed the business response and accept this resolution.Initial Complaint
05/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have had my garbage disposal not working for almost 12 days now. Went to the office this morning. And they stated non emergency. I have nats in my home & the smell is unbearable in the kitchen.Business response
05/22/2023
******* & ********* would like to respond to this complaint. Please send the name and address of the referenced property. Thanks!Initial Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Apartment is only saying we provided a $100 deposit even though our original lease states we provided a $200 deposit along with a $200 pet deposit totaling $400. They wont acknowledge the lease both me and my husband signed because the management didnt sign it. They are stating once the management signed it, it was sent to ** but it never was. It was only sent to our online portal which we now have no way of getting into since the apartments changed companies last year and my portal has been deleted from the previous company. I have asked several times for them to send me what lease they have but they have not. Im not sure why they wont since the lease both me and my husband signed is the last one they sent me.Customer response
05/23/2023
Can you advise what email I put? I might have spelled it incorrectly cause I havent received anything.
Business response
05/23/2023
******* & ********* would like to respond to this complaint. Please advise property name and address. Thanks!
Customer response
05/23/2023
The property name is ************************* and the address is ******************************************************************Business response
05/31/2023
******* & ********* stopped managing the ******* apartments in May 2022 and is unable to respond on behalf of the property. The property website indicates that the property is either owned or managed by ******* Apartment Homes. Please redirect this complaint. Thanks!Initial Complaint
04/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
The apartment has been charging me and many other tenants for rental insurance, $25.00 a month, when we are carrying other rental insurance. So we are getting charged twice for rental insurance and I have repeatedly ask for them to stop. I have provided them my insurance policy with GEICO and they still will not stop charging me. Everytime I go in they tell me they will take care of it but do not then I am forced to pay it when my rent comes due, they *********** a late fee on it. This is just on stop of everything else, the bugs, they charge ** for past control and I've never seen any pest control here in the two years I've been here. My heater is still not working I put in many requests to have it fixed, I had to live in my apartment during two freeze without heat. My heater has been out since 11/22.Initial Complaint
02/12/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On Christmas Eve, there was a pipe that burst on the 3rd floor, which ended up flooding my apartment as well. I called the Emergency Maintenance 4 times and emailed as well and no one ever responded. The fire department came out and shut off my power because water was coming in through the light fixtures, as well as shutting off the water. We ended up having to leave our apartment because we had no power. On the 26th, some workers came into my apartment to assess the damage, which was in my living room, kitchen, dining room, laundry room and front bathroom and closet. They returned later and cut a hole in the ceiling in the entryway and in the bathroom and installed fans to dry out the walls. On the 29th, they came back and closed up the holes and repainted. The repair job is one of the worst I have ever seen. This person painted over the water stains on the ceiling, which are still visible and the patchwork on the ceiling is awful. He spilled paint outside of my front door and also got paint on the wall next to my door. The property manager here on site, *****************************, also does not respond to any emails. I emailed her on 12/26/22 and again on 12/30/22 and have yet to receive a response from her. I have also contacted the regional manager, ******************* multiple times and he rarely responds or had given me a satisfactory resolution. The fact that the property manager nor the maintenance staff ever responded is unacceptable to have to deal with as a tenant. I feel that I should have my a credit issued for my rent since this situation has been handled so poorly. This truly is the first time that I have lived in an apartment where an emergency of this caliber was completely ignored. The light fixtures were finally fixed after ************************************************************************************************************* to believe there is mold behind the walls. Another issue I told ************** about and he completely ignored.Business response
06/12/2023
In response to this claim, the Claimant was upset because she was asking to move out without being charged any fees. Apparently, she had a history of damaging items in the apartment but became upset when she was informed that she was financially responsible for these damages. The prior RPM took over her concerns and offered her out of her lease with no penalties or fees. They also agreed not to charge any damage fees. She received several credits and ultimately a refund check for $2198.72. This issue was resolved.
Initial Complaint
01/24/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
**************************** apartment, owned by ******* and *********. 1/3/2023-Had a busted pipe leak throughout the entire half of the house, ceiling, walls etc. Sunburst water company came back the next Monday 1/9/2023 (6days later) to retry he 6 industrial fans we had in our home, there was still a leak, cut a 3X3ft hole in our ceiling. We evacuated, they said they would have to tear out ceilings and walls, they would not be starting until the next Monday (1/16/2023) and it would be done 7 days later. It is now Tuesday (1/24/2023) at 4pm and we are moving back into our apartment. We were given the option to move to another unit, if we pay another deposit and renew our lease. We were not allowed to break our lease without 60 days notice and an additional $1,700. We are also expected to pay rent for the days we were not living in the apartment. They have done absolutely nothing to help ** besides so the repairs.Business response
05/23/2023
In response to this claim, unfortunately, there was an interior plumbing break as stated. Emergency maintenance arrived to repair the pipe,which did require cutting into the walls. Emergency extraction was called in, Sunburst carpet cleaning. All baseboards, carpet and wet pad pulled up, several fans and Dehumidifier Machine placed inside apartment. To effectively dry the apartment, it required additional days. Sunburst also treated the areas to prevent any mildew forming. All residents are required to carry renters insurance as part of the lease agreement. We offered a vacant ready apartment to stay in, and it was declined. As the apartment began to dry, and repair to begin, a separate interior pipe broke, a plumbing company was called to make repair this time. The extraction and drying out process had to begin again. Vendors were sent to re-bid repair for additional damage. Resident inquired about transferring to another apartment. We agreed to the move without a notice or termination fee. She opted to stay in her apartment, as the available apartments were a higher rate than she wanted to pay.Customer response
05/23/2023
The response says that we were offered a vacant apartment, except what it doesnt say is that we were offered to re-apply for another apartment and we had to pay a new deposit and sign a new lease and start our lease over again. I rejected the offer because I no longer wished to stay at this complex due to the way they handled the busted pipe situation. It was not that they raised the rent amount.Customer response
05/23/2023
I am rejecting this response because: The response is not accurate nor true. We were offered a vacant apartment ONLY if we applied for the apartment, paid a new deposit and signed an entirely new lease. They did not just offer ** to move into another apartment and keep the same lease, which was what we were promised at the beginning of the entire situation.Initial Complaint
12/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Water leak with no emergency response when using the emergency maintenance number. Damage to property is occurring and no one answered or responded to issueBusiness response
03/16/2023
Business Response /* (1000, 5, 2022/12/15) */ In response to this claim, ******************* stopped managing this property in November 2021. The property website indicates that the current management company is ********************.
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Contact Information
Customer Complaints Summary
48 total complaints in the last 3 years.
15 complaints closed in the last 12 months.