Business ProfileforKwik Kar of Allen

Date of service 10/16/2023 After admitting his new technician made mistakes (drained transmission fluid instead of oil & had car on for 6 minutes without oil), I heard him complaining saying he needed a vacation when his technician drove off in my car without communicating with me he was test driving it. After I left, my car smelled horrible after driving it and made a few knocking noises. I decided to take my car to ****** to get everything checked out. I called Kwik Kar's manager, *****, about it and he said to bring paperwork from ****** to show what is found and that we could file a claim with corporate. I thought okay great they will reimburse for anything that *** have gone wrong. Then I showed up with my car, paperwork, and a few parts to show what ****** found. The manager would barely allow me to speak. He raised his voice in order to tell me corporate won't pay for anything that was found simply because "my car is operational". He made the statement "I'm not trying to keep you from filing a claim, I'm trying to make you understand that corporate won't pay and it's a waste of your time". (I was triggered by the raised voice and being silenced so I simply said "yes it is" in response to his claim that he wasn't trying to keep me from filing a claim and left in tears) I didn't go there for a fight.... But isn't filing a claim a decision I should be making, not the Kwik Kar manager?! If I went through all the steps HE told me to and showed up, doesn't that show that I find it serious enough to file a claim?! I'm now going to be out over $600 due to their "minor mistakes" (stripped bolts and missing washer for transmission plug) that this manager doesn't find important enough to allow me to file a claim. They messed up, admitted it, said they'd help rectify the situation with a claim, and LIED. Attached is what I'm spending to have ****** correct their mistakes highlighted. I want reimbursement for what I'm having to spend due to their mistakes.