We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dental Discount Plans

United Member Plans, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Discount Plans.

Complaints

Additional Complaint Information

Customer Complaint:
Due to the volume of complaints filed against this business, BBB only publishes the details for 50% of the total complaints filed.
See all additional business information

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    07/24/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    first was told the plan was closing in august 2024. then on another call i was told the plan had been closed for 2 years. I asked then why were funds still coming out of the account. funds were automatically being withdrawn from the checking account was$17.95 - automatically taken out each month. I asked for a statement and was told they do t have any for Inited Member Plans I would like a statement. to know where the money was going if the plan was closed. Would like a full refund from when the plan was closed (was told can only refund $53)

  • Initial Complaint

    06/22/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    On May 8th I contacted United member plans to cancel my membership. The gentleman I spoke to took my information to cancel my membership. Payments are automatically deducted from my checking account. When my automatic payment went through on the 14th of May I assumed I was too late to cancel that automated payment. Today I checked my account and see a transaction dated June 17th charging me another month of membership. I know this company has a history of being fraudulent. All I ask is that they truly cancel my membership.

  • Initial Complaint

    05/27/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Every month they withdraw $17.95 since 2018. I signed up with NETDEBT. I dont want or need this service. Phone and website LOG IN does not work. I want a refund for the last 6 years.

  • Initial Complaint

    11/16/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I am the executor of *******************************'s trust and I was investigating this charge and couldn't get any help for the company by the phone number listed on the withdrawal. I did get the ************ to stop payments on the withdrawals but there isn't any explanation of what the charges were for. I can't get an account number from this business for no one answers the phone. These is just a guy with a voicemail to leave a message. It doesn't sound like a reputative business by the reviews that were written.***********************

  • Initial Complaint

    06/01/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    In December 2019, I entered in a debt resolution agreement with *************************** to help with negotiating credit card debt settlement. I agreed to pay $400 a month to fund the debt settlement. At no time did I authorize a ***** monthly automatic payment with United Member Plans. For the past 3 1/2 years they have been deducting this payment. I have not used any of their services nor have I ever agreed to use their services. I am asking for a full refund of $753.90 which was withdrawn without my authorization. In addition they should stop the unauthorized withdrawal immediately. There are a number of complaints similar to mine filed with the BBB.

  • Initial Complaint

    05/18/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I don't know how this company got my information. They have been billing me $17.95 for 10 months now. I never authorized them to bill me and I am outraged at their shady business practices.

  • Initial Complaint

    05/10/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I have been charged $17.95 for many years (at least since 2015), thinking this was part of my supplemental insurance (it was not, discovered by a friend) and have NEVER received any services that United Memberplan claims to provide. Upon further discovery it was found to be a part of a debt consolidation plan and I was not told of the service auto drafting.In February 2023 I was able to get a customer service agent on the phone and she offered to cancel the membership and stop auto pay from my bank account. A payment was drafted yet again for April 03, 2023 and April 21, 2023. I would like to get refunded and permanently STOP these fraudulent charges?

  • Initial Complaint

    04/20/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I enrolled in a debt consolidation program with ***************** in September, 2018. In October, 2018 I started getting $17.95 deducted from my checking account marked as ******************************************* Plan **********. Since my supplement Insurance is United Healthcare I mistakenly thought this was for insurance. I never signed up for this or approved it to be deducted from my account. I only realized this problem when I tried to change the checking account number on file to a different one. After reading the reviews on this website I see that I am not the only person this has happened to. I want this account closed and if possible would like to have at least some of my money refunded.

  • Initial Complaint

    08/10/2022

    Complaint Type:
    Billing Issues
    Status:
    Unresolved
    I've been being charged by this company for $17.95 and have never used their services nor have I EVER authorized them to charge me. I don't know where they got a hold of my bank information, but they've been charging me unauthorized. I don't want their services I don't even know what the services are. I want it cancelled and refunded for the last year that they've been charging me.

    Business response

    12/29/2022

    Business Response /* (1000, 7, 2022/08/30) */ Pursuant to their request, the ***'s membership with us has been fully cancelled. In addition, we are refunding the last year's worth of membership dues. The Cyrs will receive that full refund within 7 to 9 days. Thanks you. Consumer Response /* (2000, 9, 2022/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the BBB refunding me. Consumer Response /* (3000, 14, 2022/10/05) */ I never received the refund for being charged monthly. I was told 7 to 9 days but no reverse deposit was made to my account

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

F

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 11

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

718 S Greenville Ave STE 100

Allen, TX 75002

Get Directions
(800) 283-0065

Customer Complaints Summary

12 total complaints in the last 3 years.

3 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.