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Business Profile

Survival Supplies

MCG Tactical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Survival Supplies.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 50% of the total complaints filed.

Complaints

This profile includes complaints for MCG Tactical's headquarters and its corporate-owned locations. To view all corporate locations, see

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MCG Tactical has 5 locations, listed below.

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    Customer Complaints Summary

    • 148 total complaints in the last 3 years.
    • 74 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a product in August 2024 from this company. Received product in good shape.Noticed a charge of ***** on my ************* statement from this company. Called their customer service. ********************** explained that I was being charged for a subscription that I did not sign up for at the time of purchase. I explained that I did not sign up for this subscription and that they owed me $200 for the past four months. They credited me for December but refused to refund me the rest of the money owed. These practices are more than deceitful. This company preys on those that buy products, charges them a bogus subscription and hopes their customers don't catch on to the monthly scheme.Would love for this business to be fined in a major way. Would love for their website to be flagged for fraudulent activity. **************** is filled with similar *********** can we stop them of these devious business practices that are surely adding major dollars to their bottomline.**** *****

      Business Response

      Date: 12/27/2024

      *******,

      Thank you for your inquiry. We have researched your account and see that when you originally ordered the Toro Holster the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We understand that this trial can be overlooked so as a courtesy we have refunded all charges back to you and subscription has been canceled.  Please allow 3-5 business days for this to reflect your statement.

      Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

      Customer Care Team,
      ************

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just noticed a subscription charge from this business that was not authorized. It was for more than $50. If you deal with this company be aware of some underhanded ways they will charge you.

      Business Response

      Date: 12/27/2024

      *****,

      Thank you for your inquiry. We have researched your account and see that when you originally ordered the Toro Holster the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We understand that this trial can be overlooked so as a courtesy we have refunded all charges back to you and subscription has been canceled.  Please allow 3-5 business days for this to reflect your statement.

      Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

      Customer Care Team,
      ************

    • Initial Complaint

      Date:12/11/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from this company in Nov. My order was received by me. I just received a charge on my credit card for a publication that I didn't know I ordered. I called twice and phone goes unanswered and email got no response.

      Customer Answer

      Date: 12/12/2024

      After informing this business that I had a new credit card issued and had filed a complaint with BBB they informed me that they were going to refund my the charge to my cc account.

      Thanks,

      *****

      Business Response

      Date: 12/27/2024

      *****,

      We are sorry to hear that you had a bad experience with us. We strive to offer the best customer experience and unfortunately we fell short. I did review your account and we have provided all refunds possible to you on 12/12/2024. Please allow 3-5 business days for this to reflect your statement.  We hope this has resolved your inquiry today.

      Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

      Customer Care Team,
      ************

    • Initial Complaint

      Date:12/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/20/2024 Recurring charge. Did not receive anything.

      Business Response

      Date: 12/27/2024

      ******,

      Thank you for your inquiry. We have researched your account and see that when you originally ordered the Toro Holster the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We understand that this trial can be overlooked so as a courtesy we have refunded all charges back to you and subscription has been canceled.  Please allow 3-5 business days for this to reflect your statement.

      Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

      Customer Care Team,
      ************

    • Initial Complaint

      Date:12/09/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged a recurring payment for a newsletter that I did not sign up for. I have called their contact number and received a phone tree that does not allow me to speak to a person to resolve my issue.

      Business Response

      Date: 12/27/2024

      *******,

      Thank you for your inquiry. We have researched your account and see that when you originally ordered the DarkForce Night Vision Goggles the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We understand that this trial can be overlooked so as a courtesy we have refunded all charges back to you and subscription has been canceled.  Please allow 3-5 business days for this to reflect your statement.

      Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

      Customer Care Team,
      ************

      Customer Answer

      Date: 12/27/2024

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:12/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 04/13/2024, 05/13/2024, 06/12/2024, 07/12/2024, 08/11/2024, 09/10/2024 An unauthorized charge of $49.95 for each date listed above.Seller himself checked a box authorizing a digital monthly newsletter at $49.95 per month, then claimed that I had checked the box and charged me each month listed above. I never received any emails or communication describing the charge and never received any digital newsletters.I have reported this as a fraudulent charge to my credit card company.

      Business Response

      Date: 12/27/2024

      *****,

      Thank you for your inquiry. We have researched your account and see that when you originally ordered the Toro Holster the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We understand that this trial can be overlooked as a courtesy we could have refunded all charges back to you.  Due to the Chargebacks that were processed we would be unable to issue the refunds on our end as your bank has reversed those fees.  The subscription has been canceled and there have been no other charges to your account.

      Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

      Customer Care Team,
      ************


    • Initial Complaint

      Date:12/09/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Several months ago I purchased and paid for a Laser zero device. Since then I have been charged $54.09 several times. The latest on 12/06/24. I have tried to contact My Crisis Gear by email and phone. There has been no response to my emails and I was placed on hold then sent to voicemail twice today (12/09/24). This company is stealing my money and I want it to stop!

      Business Response

      Date: 12/27/2024

      *****,

      Thank you for your inquiry. We have researched your account and see that when you originally ordered Boar Boresighter the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We understand that this trial can be overlooked so as a courtesy we have refunded all charges back to you and subscription has been canceled.  Please allow 3-5 business days for this to reflect your statement.

      Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

      Customer Care Team,
      ************

    • Initial Complaint

      Date:12/05/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an inexpensive item from this company and apparently without my permission they've enrolled me into some kind of monthly newsletter that I'm paying about $54 a month for it. I did not sign up for any newsletter or anything else from the company other than the holster that I bought from them. I would like all future payments stopped and my credit card credited. The company has received three emails from me and I have not received any contact back.

      Business Response

      Date: 12/27/2024

      *****,

      Thank you for your inquiry. We have researched your account and see that when you originally ordered the Toro Holster the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We understand that this trial can be overlooked so as a courtesy we have refunded all charges back to you and subscription has been canceled on 12/10/2024.  Please allow 3-5 business days for this to reflect your statement.

      Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

      Customer Care Team,
      ************

    • Initial Complaint

      Date:12/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Automatically signing me up for a service I was unaware of. Then making it difficult to call to get it fixed.

      Business Response

      Date: 12/27/2024

      ***,

      Thank you for your inquiry. We have researched your account and see that when you originally ordered the Wolf Pack and the Gun Laser the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We understand that this trial can be overlooked so as a courtesy we have refunded all charges back to you and subscription has been canceled.  Please allow 3-5 business days for this to reflect your statement.

      Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future. 

      Customer Care Team,
      ************

    • Initial Complaint

      Date:12/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Continually (for the last three months) being billed on my credit card by this company for $49.97. I have no relationship with this company and have not subscribed to any program with them.

      Business Response

      Date: 12/27/2024

      ***,

      Thank you for your inquiry. We have researched your account and see that when you originally ordered the Toro Holster the offer you selected included the **** Newsletter. As outlined in the checkout page, unless the trial is canceled it will re-bill at full price. We understand that this trial can be overlooked so as a courtesy we have refunded all charges back to you and subscription has been canceled.  Please allow 3-5 business days for this to reflect your statement.

      Please accept our sincerest apology for any trouble or inconvenience we may have caused you.  Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.  As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.   Its our goal to retain you as a satisfied customer and will hope to serve you again in the future.  

      Customer Care Team,
      ************

    MCG Tactical is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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