![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforROSALES FENCE CO LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I contracted with Rosales Fence Co. for a residential fence installation, including double gates. The fence installation was completed on 9/15/22 during the day while I was at work. I paid half down ($525) to start against a total project cost of $1,000, with the balance due upon satisfactory completion of work. The company failed to deliver on their commitment of a professionally installed fence as the completed installation included uneven gates and fence pickets. I notified the company representative (Leo) immediately upon arriving home and inspecting the finished work. The company did not contact me again until seven days later, explaining that there was nothing that they could do to correct the construction defects. The company representative agreed that the fence and gates were installed incorrectly, but that his manager would not allow him to do anything to correct the issue. The company offered to give me a $50 discount instead of making the repairs; I did not accept the $50 discount as it will not be enough to pay to have the issue corrected. I have paid the balance of $525, but I am seeking a resolution to correct the construction defects. The fence company maintains that my wife agreed to the defects at the time of work completion; however, the simple fact is that she was not aware of the defects. She could not agree to something that she did not know existed. I have been advised to file a formal complaint under Chapter 27 of the Texas Property Code and Chapter 17 of the Texas Business and Commerce Code (Deceptive Trade Practices Act); however, I have elected to pursue a good-faith effort, with the support of BBB, to attempt to reach an amicable resolution first.Business response
10/13/2022
Problem has been solvedCustomer response
10/14/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.