Business Profile

Amusement Parks

Six Flags Corporate Office

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Six Flags Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

755 total complaints in the last 3 years.
196 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally lodge a complaint against Six Flags Entertainment Corporation regarding unauthorized and undisclosed increases in my membership fees.I have been a Six Flags member since 2020, initially paying $25.06 monthly for two Gold Passes, including dining perks. In June 2024, my monthly fee increased to $37.06 without any prior notification. Upon inquiry, Six Flags claimed they had sent an email notification, which I never received despite checking all email folders, including junk and spam. It is important to mention that I have received all other communication from Six Flags except the supposed increases. I am confident these said emails arent being sent and they are increasing my membership in hopes that I do not review bank statements. Most recently, in April 2025, 10 months after the first increase without notice, I discovered an additional unauthorized increase to $45.06. Again, no notification was provided. After unsuccessful attempts to resolve the issue through customer service, I canceled my membership.I believe these actions constitute unfair and deceptive business practices, violating consumer protection laws. I am seeking a refund of the unauthorized charges and assurance that Six Flags will implement transparent communication regarding any future fee changes.
Business Response
Date: 04/26/2025
We have contacted this guest about this concern.
Customer Answer
Date: 04/26/2025
Complaint: 23248393

I am rejecting this response because: nothing is resolved. I received an email from Six Flags Guest Relations statinng my comments have been shared to improve guest experience, but the core issue of my complaint was not addressed or mentioned. I was charged increased monthly membership fees without proper notice. Despite the claim that an email was sent, no such notice was ever received and I verified this by checking all folders using key searches and junk/spam folders. I am requesting a full refund of unauthorized increases to my membership fees for over the years. A generic apology without offereing a resolution or refund is unacceptable.

Regards,

****** *****
Business Response
Date: 04/26/2025
We have contacted this guest about this concern.
Customer Answer
Date: 04/26/2025
Complaint: 23248393

I am rejecting this response because: they have not sent any additional messages or remedies to my complaint

Regards,

****** *****
Initial Complaint
Date:04/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a six flags membership for my daughter YEARS ago. It is IMPOSSIBLE to cancel the **** thing! I've tried repeatedly. First off, six flags requires you to give them the account number at the time of your purchase which is ridiculous. However, even when I still had that information, I was still unable to cancel my membership. They have been charging me $8.95 for years and had the nerve to increase it to $11.65 this month. I was billed today, 4/22/25. I'm surprised there hasn't been a class action lawsuit for this. When I purchased the membership I was living at *********************************************. I thought I'd have to drive over there to cancel, but that really makes absolutely NO SENSE. Can you get them to cancel my membership and stop billing me??? They should at minimum refund the $11.65 they just charged, but they know exactly what they're doing and should refund more. It's shameful. I used to love going there and used to use season passes. Membership is a total **** and it's unfortunate because I did the membership when I couldn't afford to do a season pass. :-/
Business Response
Date: 04/23/2025
We have reviewed and issued a response separately.
Initial Complaint
Date:04/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was offered a retention offer in 2017 for five six flags membership pass. contracts ********* and *********. The offer was for 3.63 per month. They remained on there, and even through covid at that price until last June when they went to 7.69 and then I see today they are ***** each. I have not been to the park in 6 years and they never notified me of any price increase. I dont delete emails and there is nothing. I called back in 2017 and asked about the offer and was told that as long as they remained in good standing the price would remail the same and they did until last June. I want a refund off all monety from June 1st of last year now. I am reaching out to see if I have legal recourse for all of it since I was lied to. This company seems to have been sold last year and It seems I am a victim of there fraudulent billing.
Business Response
Date: 04/23/2025
We have reviewed and issued a response separately.
Initial Complaint
Date:04/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Supervisor ****** of security notified me my child broke code of conduct rules. When asked what behaviors he himself exhibited he could not tell me. I would like a refund of my sons season pass/food pass. Or complete documentation of his exact behaviors that violated code of conduct. I do not believe an accurate investigation was done prior to banning my son from the park for a year. Superisor ****** acknowledged he himself was not present and did not review any video camera footage prior to this decision. For a company as large as this one there should be a better process in place.
Business Response
Date: 04/15/2025
We have reviewed and issued a response separately.
Customer Answer
Date: 04/16/2025
Complaint: 23199164

I am rejecting this response because:

i have not received a response.

Regards,

********* *****
Business Response
Date: 04/17/2025
This complaint has been sent to the Safety team at the local park for investigation and review.
Customer Answer
Date: 04/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

**** from security reached out to discuss the situation. He was professional and respectful. He investigated properly. I appreciate his hard work to determine what truly happened before rendering a decision.

Regards,

********* *****
Initial Complaint
Date:04/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In March 2025, I attempted to purchase Six Flags Great Adventure memberships for my family and ran into a confusing and misleading checkout process. I selected a plan with an upfront payment and monthly charges, but the site never disclosed the monthly amountsomething that should be standard.I called for help and spoke with **** at the local park, who gave incorrect information about drink cups being included. After a disconnect, her manager **** called and confirmed cups were not includeddirectly contradicting her.I emailed ****** in executive guest relations, who had helped in the past. I followed up, and later spoke with ******, who said hed escalate it. But now, more than two weeks later, I still havent heard anything.Separately, my husband visited the park on opening day (March 29) with our kids and their friend and had a terrible experience. He waited 50 minutes at ************** just to get the passes, and many ridesincluding the new Flash coasterwere closed or delayed. At least half the food stands were closed, lines were excessive, and the app didnt load our guests Flash Pass, so it couldnt be used.Well be paying over $2,500 this year through a membership plan. Between the lack of transparency, misinformation, poor communication, closed rides, food issues, and technical problems, this was not what we paid for.Six Flags needs to be held accountable and make this right.Due to character limitations in this form, we will attach the full details in a separate document.
Business Response
Date: 04/23/2025
We have reviewed and issued a response separately.
Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about August 5, 2024, my wife purchased tickets to this water park but later realized it was for the wrong day. She contacted customer service who told her she had to buy tickets for a different day before they would refund tickets already purchased. She purchased new tickets for a different day. When we got to the park, they said they would not refund the tickets, but they could be used at any point before the end of the season. This means that we should have been able to use the original tickets for a different day, rather than having to buy new tickets. Instead, they duped us into buying a second, unnecessary set of tickets.
Business Response
Date: 04/10/2025
We have reviewed your submission and responded with a request for additional details.
Initial Complaint
Date:04/08/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My daughter unknowingly at the age of 15 signed up for a pass. I called the park and canceled and explained and now they have sent this to collections and they are harassing my minor child
Business Response
Date: 04/09/2025
We have reviewed and issued a response separately.
Customer Answer
Date: 04/09/2025
Complaint: 23177660

I am rejecting this response because:
It was just forwarded to another department- no resolution
Regards,

***** ********
Business Response
Date: 04/09/2025
We have issued a response separately.
Customer Answer
Date: 04/09/2025
Complaint: 23177660

I am rejecting this response because: the message says conflicting information.

Thank you for your response!
We're reaching out regarding account ********* to inform you that the account has been sent to our collections department for review. We have canceled the account, and the account has been pulled from collections as well.
Sincerely, ******* *.
Six Flags BBB Resolutions
Resolutions Specialist - Managerial Supervisor
Regards,

***** ********
Initial Complaint
Date:04/07/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not obligated for the debt claimed by SIX FLAGS DISCOVERY KINGDOM. There is no contractual agreement between me and SIX FLAGS DISCOVERY KINGDOM, and they have not furnished the original agreement as requested.
Business Response
Date: 04/07/2025
We have reached out to this guest to received additional information in attempt to locate their account.
Initial Complaint
Date:04/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2/8/25, my husband, 15 yr old daughter, & I visited Six Flags **************. We've had 4 memberships since 2014. Our older daughter moved, no longer using her pass. We decided to end her pass at Guest Relations that day. We explained what we needed but didn't have her pass with us. So my husband gave his to access the account. We made it clear that ******** pass was the ONLY one we wanted to cancel. They did something behind the counter & directed him to a monitor on our side. My husband began reading & saw his name at the top, bringing it to the employees attention. Another employee came out from back to help & seemingly fixed the problem, reflecting ******** name on the screen. My husband finished the transaction. I confirmed before exiting that ******** pass was the only one cancelled. We were assured that was the case, & we would be charged in March for it and would end 4/1. That was fine. On 3/3/25, I logged into my credit card for another reason & saw a charge for only 1 pass charged 3/3. I immediately phoned & was told our three passes were canceled & there was nothing they could do. The *** gave me corporate # and said they could fix it for me. Corporate also said they could not fix it & would consult a supervisor. I received email 2 days later stating they could not reverse the cancellation because "we have exceeded the allowable time frame for such a request." I wasn't aware of a time frame since I wasn't aware this error had been made. It turns out the Magic Mountain employees canceled all our passes, however our 3 ended 2/28. It shows our passes were canceled in our guest ***************** by an employee, 2 minutes apart. We never logged in. They did that. It's been a struggle getting help. A new membership would cost almost double. Our 10 years of loyalty should matter. We just want what was wrongfully taken from us. Surely, a company the size of Six Flags has the ability to reinstate our memberships, to take responsibility for their employee's error.
Business Response
Date: 04/04/2025
We have contacted this guest about this concern.
Customer Answer
Date: 04/05/2025
Complaint: 23156402

I am rejecting this response because:
Six Flags has not contacted me since I filed this complaint with the BBB. Their previous contact stated there was nothing they could do. Which is unacceptable. Which is the reason why I filed this complaint with the BBB.

Regards,

******** ******
Business Response
Date: 04/09/2025
We have reached out to the account holder view the separate email the guest provided in their response.
Customer Answer
Date: 04/10/2025
Complaint: 23156402

I am rejecting this response because: Six Flags still refuses to accept the responsibility of the error made by one of their employees. They have tried to end this matter by offering a few free passes for the remainder of the season. It is an insufficient resolution to this matter. They have failed to recognize it was an error on their part, one we did not request (the cancellation of three of our passes). They say they can't reverse it, but a company of that size surely has the authority to do what it must, especially to fix a mistake by an employee. We are not asking for free, just a return of what was stolen from us.

Regards,

******** ******
Initial Complaint
Date:03/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: 03/22/2025 Paid: ****** Preferred parking: ***** Total: ****** Order Number ********* March 22, 2025 at 12:22PM
Business Response
Date: 03/27/2025
We have reviewed and issued a response separately.

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Six Flags Corporate Office is NOT a BBB Accredited Business.