Business Profile

Amusement Parks

Six Flags Corporate Office

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Amusement Parks.

Complaints

This profile includes complaints for Six Flags Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

757 total complaints in the last 3 years.
199 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Supervisor ****** of security notified me my child broke code of conduct rules. When asked what behaviors he himself exhibited he could not tell me. I would like a refund of my sons season pass/food pass. Or complete documentation of his exact behaviors that violated code of conduct. I do not believe an accurate investigation was done prior to banning my son from the park for a year. Superisor ****** acknowledged he himself was not present and did not review any video camera footage prior to this decision. For a company as large as this one there should be a better process in place.
Business Response
Date: 04/15/2025
We have reviewed and issued a response separately.
Customer Answer
Date: 04/16/2025
Complaint: 23199164

I am rejecting this response because:

i have not received a response.

Regards,

********* *****
Business Response
Date: 04/17/2025
This complaint has been sent to the Safety team at the local park for investigation and review.
Customer Answer
Date: 04/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

**** from security reached out to discuss the situation. He was professional and respectful. He investigated properly. I appreciate his hard work to determine what truly happened before rendering a decision.

Regards,

********* *****
Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about August 5, 2024, my wife purchased tickets to this water park but later realized it was for the wrong day. She contacted customer service who told her she had to buy tickets for a different day before they would refund tickets already purchased. She purchased new tickets for a different day. When we got to the park, they said they would not refund the tickets, but they could be used at any point before the end of the season. This means that we should have been able to use the original tickets for a different day, rather than having to buy new tickets. Instead, they duped us into buying a second, unnecessary set of tickets.
Business Response
Date: 04/10/2025
We have reviewed your submission and responded with a request for additional details.
Initial Complaint
Date:04/08/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My daughter unknowingly at the age of 15 signed up for a pass. I called the park and canceled and explained and now they have sent this to collections and they are harassing my minor child
Business Response
Date: 04/09/2025
We have reviewed and issued a response separately.
Customer Answer
Date: 04/09/2025
Complaint: 23177660

I am rejecting this response because:
It was just forwarded to another department- no resolution
Regards,

***** ********
Business Response
Date: 04/09/2025
We have issued a response separately.
Customer Answer
Date: 04/09/2025
Complaint: 23177660

I am rejecting this response because: the message says conflicting information.

Thank you for your response!
We're reaching out regarding account ********* to inform you that the account has been sent to our collections department for review. We have canceled the account, and the account has been pulled from collections as well.
Sincerely, ******* *.
Six Flags BBB Resolutions
Resolutions Specialist - Managerial Supervisor
Regards,

***** ********
Initial Complaint
Date:04/07/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not obligated for the debt claimed by SIX FLAGS DISCOVERY KINGDOM. There is no contractual agreement between me and SIX FLAGS DISCOVERY KINGDOM, and they have not furnished the original agreement as requested.
Business Response
Date: 04/07/2025
We have reached out to this guest to received additional information in attempt to locate their account.
Initial Complaint
Date:04/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2/8/25, my husband, 15 yr old daughter, & I visited Six Flags **************. We've had 4 memberships since 2014. Our older daughter moved, no longer using her pass. We decided to end her pass at Guest Relations that day. We explained what we needed but didn't have her pass with us. So my husband gave his to access the account. We made it clear that ******** pass was the ONLY one we wanted to cancel. They did something behind the counter & directed him to a monitor on our side. My husband began reading & saw his name at the top, bringing it to the employees attention. Another employee came out from back to help & seemingly fixed the problem, reflecting ******** name on the screen. My husband finished the transaction. I confirmed before exiting that ******** pass was the only one cancelled. We were assured that was the case, & we would be charged in March for it and would end 4/1. That was fine. On 3/3/25, I logged into my credit card for another reason & saw a charge for only 1 pass charged 3/3. I immediately phoned & was told our three passes were canceled & there was nothing they could do. The *** gave me corporate # and said they could fix it for me. Corporate also said they could not fix it & would consult a supervisor. I received email 2 days later stating they could not reverse the cancellation because "we have exceeded the allowable time frame for such a request." I wasn't aware of a time frame since I wasn't aware this error had been made. It turns out the Magic Mountain employees canceled all our passes, however our 3 ended 2/28. It shows our passes were canceled in our guest ***************** by an employee, 2 minutes apart. We never logged in. They did that. It's been a struggle getting help. A new membership would cost almost double. Our 10 years of loyalty should matter. We just want what was wrongfully taken from us. Surely, a company the size of Six Flags has the ability to reinstate our memberships, to take responsibility for their employee's error.
Business Response
Date: 04/04/2025
We have contacted this guest about this concern.
Customer Answer
Date: 04/05/2025
Complaint: 23156402

I am rejecting this response because:
Six Flags has not contacted me since I filed this complaint with the BBB. Their previous contact stated there was nothing they could do. Which is unacceptable. Which is the reason why I filed this complaint with the BBB.

Regards,

******** ******
Business Response
Date: 04/09/2025
We have reached out to the account holder view the separate email the guest provided in their response.
Customer Answer
Date: 04/10/2025
Complaint: 23156402

I am rejecting this response because: Six Flags still refuses to accept the responsibility of the error made by one of their employees. They have tried to end this matter by offering a few free passes for the remainder of the season. It is an insufficient resolution to this matter. They have failed to recognize it was an error on their part, one we did not request (the cancellation of three of our passes). They say they can't reverse it, but a company of that size surely has the authority to do what it must, especially to fix a mistake by an employee. We are not asking for free, just a return of what was stolen from us.

Regards,

******** ******
Initial Complaint
Date:03/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: 03/22/2025 Paid: ****** Preferred parking: ***** Total: ****** Order Number ********* March 22, 2025 at 12:22PM
Business Response
Date: 03/27/2025
We have reviewed and issued a response separately.
Initial Complaint
Date:03/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Six Flags app listed a price for a season pass as $59. When I clicked to purchase the season pass, it took me to the website where the price was $75. I talked to customer ************** changed the price in the app to $75. This was a falsely advertised ************ refuse to honor the $59 despite time stamped screenshots of the price ******************** & switch pulled on the pricing. This feels like false ***************** believe, as a consumer, Im protected from a business listing the incorrect price & then forcing me to pay more.
Business Response
Date: 03/23/2025
We have reviewed and issued a response separately.
Initial Complaint
Date:03/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Season Pass (Diamond) for the 2024 season. I am requesting a full refund. I visited one time and the day was so horrible. The park is not handicap friendly, since they have cobblestone right leading into the entrance. This was a horrible experience for my daughter who uses a wheelchair after surviving her hit-and-run accident in 2001. The bathrooms were filthy, and i mean they smelled like the Hippo house that used to be at the *************. The majority of the rides were broken and the staff was rude and tried to deter, even lying about my daughter needing a special harness to get on the 0ne ride that was working...the roller coaster. The park was very unenthusiastic, and the food prices were extremely high. I did not venture to the water park for hygiene reasons. I visited the park 1 day during the entire season. My children have no desire to visit again. And the park is dirty, staff drive their vehicles among pedestrians in a reckless fashion. And no one answers the phone. This is key because my season pass disappeared from my virtual wallet and i was unable to resolve the matter until my visit.
Business Response
Date: 03/23/2025
We have reviewed and issued a response separately.
Initial Complaint
Date:03/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2020 we purchased 5 season passes for the Six Flags park in ***************** because we never went to the park we canceled renewal after the first year. We was having the $38.30 month payment taken out of ****** account. Due to our mistake we didnt realize that the payments continued after that. When we noticed a payment we contacted Six Flags different times when we noticed payments and would get the run a round that they could not find the account or any information about payments so they could not help us. February 14 we got notified that they took $88.30 this time they admitted that see the account and have been taking money. Around 4 phone calls that day they would hang up on us when we demanded that they stop. Finally they said they had to email us asking if we wanted the account canceled and we had to respond back yes as we did immediately. Then February 22 they took $38.30 again. We called back and got the same response that we never canceled at any point and they would send this email for us to respond to no we can not speak to a supervisor and they were not going to speak with us any longer because we wanted to be refunded and account closed and hung up on us. We are in hope that working with ****** that we have finally got them to decline any further allowance to the auto payments but I did receive earlier a response from Six Flags cancellation email that they still wont cancel on their end and will continue to try and collect money.
Business Response
Date: 03/20/2025
We have reviewed and issued a response separately.
Initial Complaint
Date:03/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 25th 2024 I recieved an email from ****** M the six flags admissions managerial supervisor informing me that I only had 3 accounts with ********************. All accounts were up to date and I closed them. On January the 8th I had a delinquent account put on my credit report for $120 dollars for a 4th account that they did not informed me about so it could be settled and closed. I reached out to six flags by phone call and email and did not get any resolution. I contacted the ************************************ and they worked with six flags and removed the delinquent account form my credit report. When I contacted the collections agency they informed me that the account was sent back to six flags. I have tried repeatedly by calling and leaving voice mails as well as emails trying to resolve this account. I do not get responses or return phone calls. I would like to have someone contact me so that I can pay this account and have it closed.
Business Response
Date: 03/19/2025
We have reviewed and issues a respond to the guest.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Six Flags Corporate Office is NOT a BBB Accredited Business.