Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to The Joint, **********************, on 12.1.2024 and filled out paperwork to cancel my account. I was told it would be cancelled and monthly charges of $89.00 would stop. I was immediately charged $89.00 within 15 minutes of filling out cancellation paperwork and leaving. I accepted that as the final charge and did not argue about it. I was then charged 1.1.2025 I called and was told they did not know why I was charged and that the **/manager would contact me. One week later and I hear from no one. I called back and was given the managers email. I email my situation and asked that my account be closed. One week goes by and I still have not been contacted. I send a 2nd email. One week later and still nothing. I called back in and was assured my account was closed ******* and that they would request the manager to contact me and possibly refund back the charge on 1.1.2025. I was adamant that I would not be charged anymore and was reassured that my account was closed. Today 2.9.2025, I was charged another $89.00. I called in and was told by the receptionist that they see that I canceled on 12.1.2024 and that I was charged for January and February 2025 and was not sure why I was charged. She said she would contact the ** and express that my situation is urgent and that he needs to address it quickly. I told her that Ive been told several times the ** would resolve this and have heard nothing. I have emailed twice and have received no response. I would like my account closed and Dec 2024-Feb 2025 refunded as I never used any of my chiropractor visits.

  Business Response

  Date: 03/17/2025

  As a valued patient, your feedback and comments are important to us. The appropriate clinic and management team have been forwarded your comments and will be contacting you within 2 business days. If you have not heard from the team within that time, please reach out directly to *********************************************************************. 
  
  Thank you,
  
  The Joint Chiropractic Patient Advocate Team

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my plan, but my credit card was charged again. i want a refund. I have the cancellation paper showing cancellation on 5/10/23.

  Business Response

  Date: 06/22/2023

  Hello,

  As a valued patient, your feedback and comments are important to us. The appropriate clinic and management team have been forwarded your comments and will be contacting you within 2 business days. If you have not heard from the team within that time, please reach out directly to ******************************************. 

  
  Thank you,
  
  The Joint Chiropractic Patient Advocate Team

  Customer Answer

  Date: 06/22/2023

  Better Business Bureau:
  
  I have reviewed the response.  55712808-27564.  The  case can be cancelled.   
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:03/02/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my membership on 2/21/23. I followed all the directions given to make sure it was canceled. I went into my home location in person. The lady at the counter had me fill out a cancelation. I asked if I would receive an email verifying it was canceled. She said no even though the cancelation said I would. I had her give me a copy of the form I filled out with her signature and date. Which was a week before the money was to be taken out. Then on the 28th they proceeded to take the money out of my account. On the 28th no one would speak to me when I called and would transfer me to other locations. Then on the 1st I finally got ahold of someone that said they had to call IT to remove my card information and had no idea about a refund. I've left my phone number many times yet no one wants to call and update me about my refund. I also have an issue if you remove my card information, which I hope they actually did, you have no way to refund my money. I simply want my money back and an email stating the account was actually canceled. I also want to know that my card was removed and no more charges will come out. I will attach the cancelation paperwork for your reference.