ComplaintsforAngel Salon

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to angel for a root touch up and color. my appointment was at 9am. I specifically instructed her to not cut any length of off my hair to not cut the bottom at all what so ever. Not to even take a CM off. she was suppose to cut my bangs and give me layers on the top layers of my head and to not touch the hair underneath. my hair was to my **** and after the appointment she took off a minimum 6 inches . I told her immediately what she had done and she argued stated she only took a little off the bottom and I told her she shouldn't have taken any. Also 6 inches isn't a little. My appointment lasted 6 HOURS! for a root touch up and cut. I told her at Noon that I needed to leave absolutely no later than 3pm to get my son from school since she was taking so long trying to tell her she needed to move forward. By the end I had to literally tell her to give me my purse so I can pay her so I can leave to get my son. she was pretty much holding me hostage. I didn't have time to argue with her or anything I have pictures proving all stated. she didn't let me pay her until 3:17. I cried for days, I tired to let it go but decided to call her to ask her why she did that to me and to come to some sort of resolution. I called it rang and she did not answer. I waited a few minutes called went straight to voicemail. called a few more times over the next couple of days straight to voicemail. She blocked my phone number. if she did nothing wrong why would she block my number. she isn't willing to talk and take responsibility. I suffer deeply from anxiety and depression. I've been growing my hair for over 8 years. I told her how nervous I was a over and over again because I've been doing my own hair for years scared the stylist would cut to much off my hair . she swore it would be okay and tried to comfort me . I have been traumatized and utterly distraught. she also messed up my bangs the are uneven and nothing like the pictures I showed her. the cut is just horrible. Please help

  Business response

  09/18/2023

  8/29/2023 The Client called and left a 13-second message at 12:34 pm from the number ************* requesting an appointment. I never promoted myself to the client or advertised myself to her.

  8/29/2023 called the client back at 12:42 and was on the phone for a 2-hour and 37-minute phone call. She originally said she wanted a wolf cut which is traditionally shorter hair, she used three very strong nouns/ adjectives mullet, wolf cut, and ****. I told her to look up a shullet, which she expressed that was what she wanted. These haircuts all require short layers starting at the apex in the crown and density in the nape/neck. The client that I never met went deeply into mental health saying she wanted to check herself into a mental institution, She spoke of having bipolar, not having a doctor here, saying that all her previous therapists and doctors were not good (I should have taken this as a red flag). She said that they all tried to get her to leave her husband. I explained to her that if she checked herself in to a mental institution in ***** you cannot sign out if the doctors deemed you need to be there. She told me she was not medicated, as a stylist I always have referrals for people that struggle with things that are out of my emotional and professional capability. I sent her the referrals to both a free therapist because a 2 and a half hour consultation where the person whom you never met tells you about their marriage, them not leaving their house, doctors hitting on them, and their medical diagnoses and listing all the medications theyve taken from doctors is a lot of emotional dumping. I also gave her a number for a psychologist. She on the phone talked about how she changed her mind a lot and wanted to color her hair black this time but next time do it copper. Anyone with hair knows this is something that does not make sense to plan to color the darkest color while planning to go to a color that is seven levels lighter next time. The client seemed to plow over anything or anytime anyone gave a professional opinion in her life looking back on the conversation.

  8/30/2023 client came in at 9am. She stated she had forgotten to take her anxiety medication ********, saying she never goes anywhere. I googled this and it says it can cause paranoid an sucidial idealion, impair memory, judgment.  I came in earlier for her normally I come in at 10 am. So already the client was being catered to. Upon arriving the whole process of consultation begin again. Where I explained every product that I was using. I could not apply color to her hair right away even after me explained each product and her once again talking about changing her mind all the time and the copper hair. I typically use ******* and *********** but with her having been doing her own hair and in her mind I chose not to argue with her because anyone can see the damaged hair in the photos she sent. Healthy hair has density in length, and I began to use a hair primer which is a treatment that she was not charged for that balances the porosity which you can see in her photos that her hair is porous and needs moisture, this product also neutralizes metal ions. Not knowing what she colored her hair with or what products those things can contain metal salts which can have reactions. I then used a Chi hair color which is completely ammonia free and used three boxes for deposit only because her hair had zero shine. She then got a phone call about her truck from *****, but she kept forgetting and calling it other names she was now stressed that the person told her to buy a new truck and she had just bought it two years ago. From there is was a large emotional dumping where the client told me everything about her brother's addiction, her Father dying, her losing her virginity her childs Father at thirteen and him refusing to marry her because she is disrespectful to him, and will not marry her until she gets mentally stable (I did not intercess and tell her that she is in an abusive marriage), her niece being in cusody with her mother, her mother refusing to move her, her grandparents being an enemy, her mother is an enemy to her, her brother and his wife is an enemy to her they moved an did drugs leaving them in her dads house after he died, she was upset her mother had bought a house in another state and not moved here, her boyfriend that she calls husband has moved her from state to state and she is isolated. She kept saying that he was perfect and that any of his exs could have him if he wanted them. She kept using the word disrespectful that she was disrespectful to him. She has no family here and it was story after story after story her boyfriend only caring about money and a very repeat of the if she could clean the house right and respect him, and not be crazy. I did treatments on her hair post services as she just kept emotionally dumping, she said she had no friends and no health insurance yet. The client was in no way held hostage, it is a salon an spa galleria open concept salon floor very wide open floor, her purse was not in my possession for me to give to her it was in a cabinet to her left there is multiply ways to get up in the salon with my station being against the wall, she stayed an had her hair curled with a curling iron, no one forced this service on her. I did not tell her that I cut a little from the bottom, I once again explained the way a **** works and the layers coming from the top and why the length she thought she had which in the photo she said she flat ironed the ends of her hair to make in long on her wavy hair. Wavy hair when cut looses weight and shrinks, however in this case her length was not in the neck it was the top which she asked for all hair cuts and fringe that hair all comes from the top. I lost money doing her hair. I did not charge her from her length which I sent photos in the zip file of my prices, I did not do charge her for all the treatments that I did on her. It was such an emotional dumping that she did and no it should not have taken that long but she was talking, and I redid the consultation when she got there. I have a license to teach cosmetology and my license is in cosmetology. I do not have a problem telling someone what I am using but this was someone that no matter what was explained the world seemed to turn back to them and their trauma, not hair. She also tipped so why would she tip if I was holding her hostage and her purse? Do people in hostage situations normally tip or if someone has been withholding their purse?

  Sep 1, 2023 2:47 client called I was with clients. I uploaded my schedule that day from work and my clients payments that zelled me to see their time so it can be seen I was working when this person thought the world was waiting on them. I then inbetween clients realized I had went above and beyond when more seasoned stylist who had witnessed her behavior and then I showed them her before photos all said I should not have done her hair, one stylist made a comment that she needed more hair off. It is an open floor. I did not respond to the client because she had told me so much about her mental health that I felt like it was not going to be good and the fact that she was not texting or leaving messages also let me know that she was not going to be in a healthy place because she had communicated this way before.

  I also uploaded that I had messaged her after she left the salon sent her phone numbers for her truck and a podcast message in response to all the things she said about her marriage. 8/ 30/2023

  Photos of an air bnb I booked inbetween my clients where I was stressed out blocked out vacation after dealing with her and had therapy the next morning on 8/31/2023

  9/8/2023 Client messaged on square to which I responded once again explaining the haircut. I sent diagrams, and wrote out how the hair cut works again. It is like no amount of explaining gets through. It is just a complaint just like all she did in the chair was emotionally dump. I can not make someone happy if they are not happy with themselves, they will be unhappy no matter what. A **** haircut is a specialty cut her hair was not cut straight, if you have wavy hair and wear it wavy you cut it wavy if you have wavy hair and wear it straight most of the time a stylist will cut it dry and straight. She said she wears it wavy. Shags are to be diffused on low heat and then cool heat, always use some type of oils. She shut down any professional opinion thinking she could have it all, and I know people with bipolar and I believe she was having psychosis episodes when she wrote the message to the better business by her language. The use of words like hostage. She was in an open salon floor with multiple exits, her purse being in a cabinet within reach for her to get herself.

  9/11/2023 When I am on vacation literally because of the stress of her this entire situation I got a call from the BBB at 11:09. I called back at 3:35, then called again at 3:54 because I had not got the email.

  9/11/2023 tried to respond but the cite was not working on my phone. I went for a hike and tried to understand the insanity and stress of her language. Thinking she sounded like she was using words for other things and taking it out on this because when people can not control something they try and control their hair but her language and verbal explanation is so far removed from physical that I am glad I did not engage in verbal conversation because it is such a irrational episode. I wrestled with ego and feeling right and having already cheapened the services pretty much she paid for the product to begin with I did not charge her for her length and all the extra color or product, not because I felt in the wrong, I just had her emotions dumped on me and she got the phone call that no one ones about their vehicle. I just sent her the money back for the haircut which was 25 dollars sent back to their card. I did not send the color amount because she did not say anything about the color, and I did not even charge her for the color, or any of the other free things I did. Then seeing her interpretation of the service I am 51 and weigh 103 how would I have done all this evil to her, and why would she have told me all this stuff about her life.

  9/11/2023 decided it was best to file a police report for harassment with **************** because she has been explained to over and over and then this and her version of this being so insane I became afraid that she had a bipolar episode and came to my salon. Police Harassment called at 5:25, made the report with Officer 6:13, report number 2023-02540496. Afraid because of her hostile language and crying for help. That way she can not come to the salon and if she contacts me anymore I can report it since I have more than once explained it.

  9/12/2023 In good faith because she seemed so distraught, and not being able to get some of her stories of her trauma out of my head I felt genuinely both concerned for my safety, but also worried as a human that she is okay seeing as though the first conversation I had with her was her wanting to admit herself into a hospital for medication. I sent her products for her hair trying to offer something to get her hair to a healthy density that she desires where the length is in the nape of the hair so it is stronger and does not split like her hair was before she came in.

  9/12/2023 drove 40 mins and met my ex-husband, who went and got my laptop from my house, and drove 40mins to met us halfway to get my laptop while supposed to be on vacation to answer this.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩