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Find a Location

Decision Analyst, Inc. has 1 locations, listed below.

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    Business ProfileforDecision Analyst, Inc.

    Market Research
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/4/2004

    Years in Business: 46

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Business Details

    Location of This Business
    2670 E Lamar Blvd, Arlington, TX 76011-4591
    BBB File Opened:
    8/1/1986
    Years in Business:
    46
    Business Started:
    5/22/1978
    Business Incorporated:
    5/22/1978
    Accredited Since:
    5/4/2004
    Type of Entity:
    Corporation
    Alternate Business Name
    • Physicians Advisory Council
    • Executive Advisory Board
    • American Consumer Opinion
    • Contractor Advisory Board
    • Secondary Data
    • Technology Advisory Board
    • Imaginators
    Related Businesses
    Business Management
    • Mr. Jerry W. Thomas, President/CEO
    • Ms. Cristi Allen, Marketing Manager
    Contact Information

    Principal

    • Mr. Jerry W. Thomas, President/CEO
    Additional Contact Information

    Fax Numbers

    • (817) 640-6567
      Primary Fax

    Phone Numbers

    Website Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/04/2022

    Complaint Type:
    Order Issues
    Status:
    Answered
    I signed up for a survey with 40$ payment after 5 weeks. I used the product for 3 and was willing to use it for the last 2. I had slight irritation nothing serious and was still using the product. I'm basically being told I won't get compensation.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jon J

    1 star

    12/01/2021

    I participated in a panel of surveys through a branch of Decision Analyst called American Consumer Opinion. After signing up I took surveys on a variety of topics that ranged from well written and thought through to poorly conceived and redundant. The latter was somewhat of a guessing game to try and figure out the intent behind the questions and answer honestly. Some written answers were asked for, and the same logic applied as explained above.After a few weeks where things went surprisingly well, the true intent of the company came out. I asked to cash out and have the earnings sent to my paypal account, which I had done successfully before. This time after wasting time otherwise spent well, I researched and learned that there was a window of a few weeks in which I would receive the payment to paypal.As this was in part an experiment to see how honest the system was, I checked back for a week until my credential no longer worked to login in.I messaged customer service and was initially informed that I had no active account on their system and was given a link to their terms and conditions. I messaged back with screen shots that I was in their system and was waiting to be paid.Their response was again to refer to their terms and conditions and said that upon further research, I had violated the terms and would not be receiving payment for a very vague reason. This was after the original surveys had been accepted and supposedly cashed out. To put this into perspective, I have just used another research site with better surveys and cashed out immediately. Don't waste your time here, they will use your surveys and skip paying you while saying it was your fault and hiding behind legal nonsense.

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