ComplaintsforVandergriff Honda

• Initial Complaint

  08/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Numerous car trouble problems - I would like to tell The General Manager of Vandergriff Honda in ********* **. This is to let him know about the dirty, underhanded tricks some of your employees uses to sell me a 2019 Honda Fit LX aka the lemon. I felt pushed off every time I had a problem with this piece of junk. Ive had small to big issues from wiper, loose bolts, tire issue, warning lights going on and off, other parts fallen off, to major stuff like gas cap coming off its own. ***** told about the recall of the gas cap. Plus also a rattling in the muffler. There was also a broken latch on the center armrest. No part but wanted to charge me $350 for part and $180 for labor. Outrageous! Slow wait times in service department especially for rattler muffler part. Asked people about a detailed information about the warranty but didnt receive anything from Mpp warranty, service department or the finance office. Wouldnt put any problems I had with the car during the look over in with the contract as well. Over charging me for this lemon, not fixing some items and trying to charge me for others is ridiculous. All of these issues happen in less than a month of ownership. This car is not Fit. Selling it with holes in the seats, paint issues, and other problems and not having detailed information about MPP warranty instead of a pamphlet is terrible. I was lied too, to get into the front door from *****, is in sales, sent me a letter in the mail about lowering my current car payments. Misleading advertising Dealing with a rude, pushy finance person, and overcharging me for a cheaply made car. This Honda Fit is a piece of ****, lemon of a car. I should have got the ****** Kicks instead! Id rather swap cars since they were charging me the same price anyway. Honda should know how bad and what expenses some of these people will do to sell a car. I have no confidence in Honda or its associates when they give me this much trouble!!

  Business response

  08/14/2023

  Good morning *****************,

  I am sorry that you have run into issues with the vehicle you just purchased. I looked into your account and I only show one visit to our service center on July 13, 2023 for a tire concern. I also pulled up your VIN verification, this is a document that comes from Honda showing all the information on the vehicle including recalls. There is no recall on the gas cap for this vehicle, there was a recall for the fuel pump but it was handled on May 12, 2022. I did look into your warranty through ***, it is a certified platinum coverage that is good until 100k miles or 6/19/2027 whichever comes first. The way the *** system works is, when the vehicle is diagnosed the results are sent to *** and they tell us which components are covered and what is not. That is why we couldn't give you in depth information on what is covered, there are about 8 different plans and each one covers different areas of the vehicle. The brochure is the best guideline that we have for the coverage of that warranty. When you come in for your appointment on the 16th of this month we will make sure that everything is looked over, and if you have further concerns we can discuss them when you are here. 

   

  Customer response

  08/15/2023

  Complaint: 20457999
  
  I am rejecting this response because: there is only one record because I didnt wait of those long wait times 2 or 3 weeks later for an appointment, especially with the tire situation. You want me to wait that long for a tire or gas cap fumes and other problems? I spoke to numerous reps from sales, financial office, and at least 4 reps in the service department. Im resenting being sent a false letter to get me in the door (which my rep said ***** does all the time).  Parts falling of the car, holes in seats, rattling noises, and almost $500 for screws loose latch to replace the whole armrest is terrible. I shouldnt have to pay for the armrest. All these situations in less then one month. Ill be there on the 16th Aug.  I was overcharged for a car thats constantly giving me trouble. To have your person basically telling me to deal with it, you didnt have to sign, is insulting. This Fit is a piece of junk. 
  
  Regards,
  
  B ******

  Business response

  08/16/2023

  We are working to get all the issues we can resolved. 

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  There's a reason everyone says buy from a private seller versus a dealership. Salespeople will say anything to get you to buy a vehicle, but when something goes wrong, the pitches change. ****, the sales guy wouldn't budge on the unadvertised charges, and advocated for Honda Vandergriff's ability to provide a fully functional vehicle due to the practice of them doing multi-point inspection. This includes the cooling system.However, a day after having this vehicle, 2012 Honda CRV, the cooling became intermittent. I called and spoke a **** regarding the issue and was told to call his manager, he couldn't do anything. Now all of a sudden, I need to call myself. I called ****************, a used car manager in the ******************* in Arlington and explained the issue. He said bring the car in. I brought the car to the service department; they said it will take over the weekend to look at it. Monday, we got a quote for $4000 to change the compressor, condenser, expansion valve and everything else under the sun regarding A/C system.I called back the used car manager, ****************, and was told that they will not do anything to take care of this as I didn't purchase the $5000 extended warranty. I referenced that we just bought it and was told that we paid extra money for a multipoint inspection to be checked. He stated that they don't look for anything other than whether it cranks and start.So it jumped from a multipoint inspection to whether it cranks or not. So why did we paid the extra $500? For a car wash? Big difference. The customer service in use car sales ****. The manager doesn't care about selling good reliable vehicles. It's all about money. They want to sell cars with issues in hopes that you buy it.That's why we pay the extra money at a dealership. They do not do a multi-point inspection. As the manager stated: they only check to see if it cranks, drives and turns.They don't check A/C, suspension issues, alternators, batteries, leaks, etc.

  Business response

  06/07/2023

  The Service Director has been in contact with the customer to resolve the issue. Parts should be here Thursday and the Director will follow up again on Wednesday, to keep the customer informed of the parts shipment and make sure the time is still good for them to bring the vehicle back to us. 

  Customer response

  06/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  ****** at the ****************** was very understanding, patient and helpful. I coudn't be more happier.
  Regards,
  
  Chikondi ********

• Initial Complaint

  05/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car on 06/15/21 and was asked about extra products that were sold to me when I bought the car. I was sold a warranty that ran out with in a year of me buying the car that I didn't request or inquire about and for several months I tried to get a copy of the warranty information but was kept sent a sheet of paper and nothing else and then finally I was told to contact warranty company and they told me that information should be given to me by dealership. I have made several contacts to the dealership with no response from them. I was also sold a GAP policy but since I paid the car off with in a year and half time, I am trying to get information to get some of the premium back but there again no response to my emails is being made at all. If I was told what warranty I was being sold with details then I might have been able to make a choice but as is I was sold something that I wasn't even asked if I wanted, and it cost several thousand dollars for it to be only good for 1 year and to find out that the repairs that I have had have done are not even covered at all.Been trying for almost 2 years to get corrected had to stop for a little while because I lost my mom and so did my wife within a week of each other but trying to wrap business up now.

  Business response

  05/09/2023

  We are sorry for your loss. You can email ********************* to cancel your GAP coverage. You will need to submit proof of pay-off that shows the date the vehicle was paid off. They will then back date it and refund you. There is a Certified Platinum coverage on the vehicle currently through MPP that is good for 72 months or ******* miles (whichever comes first) the expiration on that is 06/15/2027

• Initial Complaint

  02/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from this dealership approximately 1 year ago. When purchasing this vehicle, I had a lot of concerns about the prices they were showing me and the rates they tried to sell me the car at. My salesman misled me and actually PROMISED me that if I chose Vandergriff Honda, it did not matter how my credit score looked, if I paid honda on time for **** months with no issues, I would establish credit WITH Honda and they would "100%" be able to trade in my vehicle for something more affordable. This sounded too good but I made sure to clarify with him everything he was explaining to me so that I was assured this was the right decision. We spent hours making sure we were on the same page. He even pulled up multiple accounts of other customers and showed me the screen with their personal information to show me what they could apparently currently trade their vehicle in just for having made payments to Honda on time. On 2/6/23 I had an appointment with the sales manager about doing just this process. I even spoke with him on the phone prior to making my appointment to clarify my situation and what I was trying to do. He told me he pulled my credit and account information and assured me that we could do this. I live in ****** so I really wanted to make sure before wasting my time and money driving to *********. When I got to the dealership, I was led around for hours trying to figure out what they could do for me. My new sales rep tried to offer me a vehicle that was $400 MORE than I was already paying. I was told lie after lie and then the sales rep tried pressuring me into this vehicle even though I have stated time and time again that I was there for a lower payment vehicle. I only chose Vandergriff and went ahead with their company because of the promises made to me in the past. Instead they wasted my time and money and tried getting me into something even worse. They scam and mislead and make promises that are not true to get you into a contract.

  Business response

  02/21/2023

  We will reach out to the customer to seek resolution.. 

  Customer response

  02/21/2023

  Complaint: 19435938
  
  I am rejecting this response because: they did not reach out to resolve
  
  Regards,
  
  *****************************

  Business response

  02/22/2023

  They were looking into to possible option to give you, that is why they didn't reach out yesterday. They wanted to make sure that they had information to give you, instead of calling with nothing to go on. The General Sales Manager will contact you at some point today. 

  Customer response

  02/24/2023

  Complaint: 19435938
  
  I am rejecting this response because: I was never reached out to the day they said they would in the response, but also, an employee named *******, called me. I reached out to him through text like he said I could, and turns out he was still trying to sell me the vehicle they tried selling me initially for $400 MORE than my current payment which is already too high. When inasked if thisnwas not a response to my bbb complaintz i never gotba response. Text attached.
  
  Regards,
  
  *****************************

• Initial Complaint

  01/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started not to bother writing this. The outcome needs to be *********************** contacts me back to do this deal in this letter. I deserve to get that 2023 black on black crv touring hybrid sport after all this nasty behavior from his employees. I visited this dealership ******* 2. The moment I walked into that dealership the atmosphere changed. There was so much tension. The employees from the salesman to management acted like ***** children towards me with their attitudes and disrespect. I am tenacious. I always get my deals to happen. Somewhere along the line from before at my last visit in 2022 to my visit ******* 2,2023 that staff had distaste for me as a customer. Ive emailed ***********************. *** left a review nobody tried to explain anything. Why send me this letter weeks later tempting me to trade in my car to have a lower car note? Why are they playing games? Ive treated that staff out my own pocket. They didnt hesitate then over the years to take advantage of my generosity. They werent laughing their rush off then.. the salesman I was paired with ******* 2 after raj and I concluded our conversation and I left the dealership. I tried calling him twice and he wouldnt take my calls. ****** saw me walk through the finance door and he literally rushed to ***** to tell him I was there. It wasnt in a pleased way. My last visit I declined going with that trailsport its a nice truck but it wasnt the best thing for me for what I wanted it for. That crv hybrid sport touring is perfect . I didnt want to make another purchase mistake. Multiple car deals later this is how they treat me. If anyone got offended from any past visits they shouldve said that. I just want my crv and the gap insurance and the highest extended warranty offered. I want the truck to have fully loaded accessories

  Business response

  01/26/2023

  Thank you for bringing this to our attention. I will get with the *** ************************* and see if there is something he can do on this deal. We will be reaching out to the customer, to seek resolution. 

  Customer response

  01/31/2023

  Complaint: 18900075
  
  I am rejecting this response because:
  

  This lack of communication from that business. The way they have made fun of me and made me feel unwelcome should be posted and it should be reported to whomever is over dealerships as a whole. I still not have heard anything back from that dealership. What is their problem? I bought 4 cars from them since 2018. 4 cars. It doesnt take all these days to call a customer

  
  Regards,
  
  ***************************

  Business response

  01/31/2023

  After looking into this, the customer created a fake name and email to reach out and told us not to communicate with her. We tried to get to the numbers that would be suitable for her, but we were unable to reach the suggested numbers. As for the treatment she received from the staff, we will get with all parties involved and counsel them on what they could have done different. We will not be able to get to the numbers that she is requesting on the particular vehicle that she has mentioned. I have attached the email that includes all the same details from this report. 

  Customer response

  01/31/2023

  Complaint: 18900075
  
  I am rejecting this response because: I didnt make a fake page. I changed my Gmail page name well over a year ago. I wrote that January 2. I never gotten a response. I never told *********************** to not contact me. I wanted to speak my peace and I wanted him to listen to what I had to say before he interrupted me. Those employees are clearly playing a game at their dealership. It only takes a moment to reply to me from my review I did . I have never made it where no one from that dealership could call me or setup an in person meeting. I never told ***** or no one at that dealership to call me. I never got no explanation to what happen January 2. Then two weeks later I get that offer from *****. As soon as my mom texted me a picture of that offer I called the dealership and spoke to a woman who said she was an assistant sales manager. She said another guy was going to look into it. That was about a week and a half ago. They waited until the end date of that letter to respond to. Me about that car. Why send me that letter if they had no intention on following through with it? I know by me trading in my car for what I want my note will be over a grand. What changed from the last visit with ***** and *********** when they tried to get me into that black trailsport to the visit January 2? If I did something in the past that have these employees acting this way they shouldve let me know instead of acting like juveniles. My phone line works. My email works. My address is still the same. *** made multiple attempts with that dealership not only with that car deal but to also get transparency on their attitude towards me. They know how to contact me. The ** whether its ***** or someone new they can lookup my past deals for my phone number to call me. I never told none of them not to contact me. I wanted to be heard. What happens on January 2 was disrespectful and uncalled for. And the woman I spoke to on the phone when I asked her what game they were playing at I heard ***** Im the background telling her what to tell me. What is it with this dealership where they showing their behind to me? 4 cars. 4 cars. Here it is January ******************************************** my review. I was hot. And their response here didnt make it any better. That waited to respond when that offer on that letter date expired. Should I even need to be surprised? The gm can call me about all of this. I have no interest in talking to children
  
  Regards,
  
  ***************************

  Customer response

  02/02/2023

  Complaint: 18900075
  
  I am rejecting this response because:
  

  This is my follow up response 

   

  Nobody from the dealership tried contacting me about those numbers they mentioned in the reply to BBB. I know if I did that trade in my note will be a $1000. The email account I used to email ***** and telling him everything from the way I saw things behind January 2 is an email I only use for when I place orders and I get emails saying my order went through. Its not an account I use to check incoming emails. I wanted ***** to listen to me  and not make excuses for what his people did. I never told ***** or no one else not to contact me. Thats not why I contacted him. I didnt contact him in attempting to force a response . I wanted to be listened to. Ive knows some of those individuals since 2018 when I bought my first Honda. So I am blindsided on their behavior. They went out of their way to be ugly. In whomever response that took a screengrab of my email of the lines where I said I was looking for a response and communication no where does it say do not call me. In case I didnt make it clear in my email to ***** on my intentions. ***** can call me on my cellphone or whoever the ** is at this point. Nobody signed their name to that reply. I have multiple emails I use for different things. The ** can call me. I want to trade out my accord in preferably that crv trim and accessories. ***** said in order for me to trade out my car I have to go into a higher cost vehicle. 

  
  Regards,
  
  ***************************

  Business response

  02/02/2023

  Our apologies for misunderstanding the first part of that email. In your email you stated "I'm not looking for any phone calls or emails or letters with any attempt in communication" so we took that as you you didn't want to be contacted. Our GSM will reach out to you to discuss all of your concerns. 

• Initial Complaint

  01/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Good morning , *********************** here and I bought a 2020 F150 Raptor from Vandergriff Honda on December 24, 2022. I have been out of town/busy during the holidays andI just got around to going through my purchase paperwork and when I was signing with the financial department **************************** I first said I'd pass on the *** platinum protection plan because it was a whopping $3500 for only 3 years but then she offered the same platinum coverage for $1500 and I agreed to that and told her to add it. So today, I'm looking at my paperwork from that day and I was charged $3500 not $1500 as she told me! That business owes me $2500 and of course I have tried calling ***************************** because I know it must have just been a mistake on her part but havent been able to reach her, *** left two voicemails and even sent a text message to my sales person ***** (forgot last name).That was not right at all and I'm not gonna just keep my mouth shut about it. My loan should have been $2500 less. I hate going this route but not sure how else to handle it.

  Business response

  01/16/2023

  I am going to get with the finance director as wella s the General Sales Manager, to see if we can resolve this issue.

  Customer response

  01/16/2023

  Complaint: 18813855
  
  I am rejecting this response because: the lady called me and denied denied denied but said she would talk to her director and call me back, have not heard back. Until I get the honest solution here, this has not been resolved on my end.
  
  Regards,
  
  ***********************

  Business response

  01/27/2023

  Customer had a 10 minute conversation with the Finance Director 01/16/23 16:17, they discussed this issue at length. The warranty package was lowered by $1500.00 , and we explained that the warranty cost is is much higher than $1500.00. She said that the resolution that would best fit her needs would be to get $2500.00 back from us to make up the difference. The *** is going to reach out to the customer today to discuss the requested resolution.

  Customer response

  01/27/2023

  Complaint: 18813855
  
  I am rejecting this response because:no one has contacted me like they said they would.
  
  Regards,
  
  ***********************

  Customer response

  02/07/2023

  Complaint: 18813855
  
  I am rejecting this response because: I was overcharged $2000 for this so called warranty. I had one issue of sight line on steering wheel is peeling dos called MPP the warranty I bought to get steering wheel replaces under warranty as many people I know have done. The guy at MPP said not covered. Ugh so much for this PlantIn plus warranty that they overcharged me for!! Very unhappy how for sure.
  
  Regards,
  
  ***********************

  Business response

  02/07/2023

  Our GSM will be in touch soon

  Customer response

  02/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  08/08/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a Honda Accord Sport from here. I traded it in during the month of April. I received a notice that it was paid off. I never received a refund on my gap insurance from the dealership.

  Business response

  08/08/2022

  We reached out to the customer, today 8/8/22 at *******, and explained that we (the dealership) do not have the ability to refund the **** This is something that she will need to contact her lienholder to take care of, specifically the cancellations department. 

  Customer response

  08/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  07/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a 2018 Honda Odyssey from this dealership a few months ago. We started having problems such as no response when pressing the accelerator, slow acceleration and jerking and hard shifting. We took the vehicle in, they said the reprogrammed the transmission and that we needed to drive the vehicle 500 to **** miles in order for the vehicle to relearn our driving habits. We took the vehicle on a road trip for over **** miles. *** vehicle still drove as it did before we took it to the dealership. So we took it in after the road trip, they kept the vehicle for about a week, initially the vehicle seemed to drive better but shortly after having the vehicle back it started to do the same thing again. At this point, I reached out to arbitration, they said it was a 4 to 6 week process and said the only thing we could do is take the vehicle back in. This would be our third time taking the vehicle in for the same issues, my wife and children have almost been hit in this vehicle on several occasions.

  Business response

  07/19/2022

  I will be reaching out to the customer now to see the best way to resolve the issue. 

  Customer response

  08/22/2022

  Problem with vehicle responding when pressing the accelerator, hard shifting at times or delayed shifting. My family has almost been hit in this vehicle on more than 4 occasions. We have taken the vehicle in to be serviced for this problem twice already within the first **** to **** miles. We were told by service that after updating the *** that we needed to drive the vehicle 500 to **** miles so that the vehicle can relearn our driving habits. Well we drove the vehicle **** miles and the vehicle did the same thing. We immediately took the vehicle in a second time for the same problem within the 1st **** to **** miles and the problem still persists. After filing the first complaint with the BBB I was contacted by ******* which is the GMs assistant. I was told that he was extending several options. 1. We could trade the vehicle on another vehicle and they would keep the payment about the same whiteout another down payment ( Because we are repeat customers and this is the second vehicle weve purchased within about a year and weve put down payments on both vehicles) 2. Theyd buy the vehicle back from us. 3. We could bring the vehicle back in for a repair. At this point we have no faith in them being able to repair the vehicle properly. We are repeat customers and the dealer is treating us like someone just walking in off the street, I was told that by the used car sales director that if I contacted the BBB again that they would not help me resolve the issue, I have no choice because theyre putting profits before customer service. This is the second certified preowned vehicle that weve purchased within about a year and will have lost down payment money, $2500 and $2800 down along with months worth payments to the amount of $10,000 or more. If a family of 5 can lose money so can the dealership that make record profits each quarter to take care of repeat customers. We have always had at least 1 or 2 Hondas at any given time. BBB please help resolve this issue.

  Business response

  08/22/2022

  The General Manager, General Sales Manager, New Car Director, and Used Car Director all reached out to help resolve the issue providing various options. We Tried to get him into another vehicle and submitted to a few different lenders to make the transaction as close to the customer's needs, however, the customer declined those options. The General Manager and General Sales Manager both advised bringing the vehicle back to the service department, since the vehicle is still under warranty and the Manufacturer wants to address the issue as well. Customer again declined all offer to resolve the issue, at this point it is up to the customer whether or not they want the issue resolved. If the customer is willing to bring the vehicle to our service department, we can provide a loaner vehicle to drive while we have the technician and the representative from the manufacturer check the vehicle over. 

• Initial Complaint

  07/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I paid the car with my debit card over the phone from out of town. But my son ***************************************** the paperwork. They did not honor their ad price for the car. They gave him a thumb drive that would not open and he left the car dealership without any paperwork.they sold it to him for ****** and the advertisement was ******. It looks like they overcharged him $1286, plus tax. The total price was $28,000.I googled and immediately found another customer that had a similar situation. I did not look for others. Obviously, they advertise, but sell The vehicles at a higher price.I did not realize it before paying until I saw the itemized statement a few days later. For several days I tried speaking two different people at the car dealership.I would like to get reimbursed the $1286, plus tax. I believe it was false advertisement, but they claim that they had to work on the car in their shop.They advertise one price but then add on and inflate the price to what ever they desire.

  Business response

  07/07/2022

  The Son, ***********************************, came in and wanted to be at $28k out the door. You will see in the attached documents that during the first negotiation the fees and total were discussed. Any pre-owned vehicle that we get goes through a service check to make sure everything is checked before the vehicle is sold. We usually do regular maintenance on the vehicles and that price would be put into the deal which was discussed with the son. He spoke to his mother before going into finance to go over the amount that will be paid, once in finance she proceeded with the payment over the phone. I have attached all the documents that reflect the son's authorization of the price. We will not be refunding anything, since the price was agreed upon at the time of purchase. 

• Initial Complaint

  03/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  December 2021, I went to Vandergriff Honda for inquiry on my trade in. Since then Ive been getting NUMEROUS mail statements about Vandergriff Honda has been pulling my credit since I left. January, I told the guy i was working with that I had got a new car & to take me out of the system. I spoke with ****** today , March 1, 2022 & was told that they just pulled it 6 days ago and that they cant pull it anymore without my permission. Educated him that I havent been there since ************ also told someone I wasnt interested. He kept repeating the same thing.

  Business response

  03/02/2022

  We left a voicemail with the customer today 3/2/22 at ****** but have not heard back as of right now 4:19pm, we are going to work with the customer to find a resolution.

  Customer response

  03/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩