Customer ReviewsforVandergriff Toyota

horrible experience, they lend credence to the term "stealership". I wanted to buy a car from them, everything looked fine until we talked numbers. They first wanted to run my credit before we talked numbers, I refuse. The dealer then pulled out a bs detailed price that included an 11.5% sales tax, *******% dealers inventory tax, and a DEALER ADDED ACCESSORIES fee of over $5000. I laughed at their stealership faces. Eventually, after repeated refusal to pay the accessories fee, it went down from over $5000 to $0 for the accessories fee and 6.25% for the sales tax. In the end, I ghosted them because of their shady nature, bait and switch tactics and who knows what more they will add once in the final finance and contract process. Don't buy from them or haggle them to exhaustion with your due diligence.

Everybody knows how car salesman or a dealership can be but as far as this one goes all I would say is beware of what they sell you as an add on. These guys sold me a 4-Runner about a year ago and everything seemed good throughout the process. I sat down with the finance guy, ***************** who sold me a warranty that he made seem like a great deal. He assured me that my warranty covered door dings, tires, windshield cracks, etc. and yes it sounded good hearing it but he never let me read the fine print and just rushed me out of there. Well come to find out it DOES NOT cover any of the things that I was sold because there's always "something" in the fine print that keeps you from getting coverage. You won't be able to get ahold of them once they get you out of there other than through email and good luck getting a timely response there. COMPLETELY UNPROFESSIONAL. But it's car salespeople, what do you expect.

Vandergriff Toyota - DO NOT BUY FROM THEM.I walked into ** today and wanted to buy a car from them. It was listed on their website for approximately ****k. When they then REQUOTED the price, it was with an extra $7800 they said was for the work they put into the car. It was a bait and switch situation. We ended up walking out. It seems they assumed they had the power in the situation, but they only had a used priuus, customers who wanted to buy it, and a dishonest practice to try and get more money out of us.DO NOT BUY FROM VANDERGRIFF TOYOTA

We came in to Vandergriff Toyota in ********* this weekend to buy a used car and it was bar none the worst experience buying a car I have ever had in my life. We test drove a Prius that was listed as a Certified Pre Owned vehicle for ********* . When they came back with an offer the price somehow went up to *********. Just NO. The conman (*****) who came out to give us the offer tried to convince us that because the car was listed as a *** that the difference was the fee for that. Just NO. The price on the web included the *** certification. Then he tried to make us believe the price was different in the store than it was on the web. If that is true then shame on them. My Daughter in law called to get an out the door price and their rep ****** said it would be the ********* that was listed on the web and she guaranteed that there were no other fees besides tax title and license. their people tried every trick in the smarmy dishonest used car salesman book to rip us off. I asked to see *****'s boss and was told he had left for the day.I'm sure it wouldn't have made a difference because people don't do this type of thing unless it is sanctioned from above but I would have appreciated dealing with anyone other than that man. He honestly made my skin crawl as soon as he opened his mouth. We ending up paying ******* dollars more than we should have because after 7 hours we were just exhausted. I What they were doing isn't legal in *****. It's called bait and switch. I showed them the statute. This is the 3rd and last car we will ever buy from this business. If we didn't need to replace the car that was totaled we would have walked out Saturday. We will go elsewhere from now on. I will be telling everyone that will listen to stay as far away from this business as possible.

Bought a pre-owned vehicle back in October, expected to receive license plates and title in the mail by November, nothing arrives. Walked into the dealership in January to ask about said items, was able to receive the license plates but the title was said to be mailed. They showed me the address they had on file and it was incorrect, they didn't bother to try to update it and just said to wait till the end of January. It is now the end of February and I still don't have the title to the car. I have called twice and visited the dealership to both have ended with, "The title people are not in today" or "I need to speak to my managers about this since the salesperson you spoke with is no longer working with us."

Almost EVERY time I come to Vanderfiff Toyota I have a complaint. This time they only had one job that was to rotate my tires. After I left I went to the gas station, not even half a mile away and noticed a hub cap missing! I went back and they were suppose to order replacements. I have yet to hear from them, now Im driving around with 3 hubcaps! Please do business elsewhere!

I went to get my oil change and left my wallet under the seat on accident. When I realized that I did not have my wallet I asked for Vandergriff staff to retrieve it and when it was returned 60-70$ was missing or every US dollar that was in it. Vandergriff placed blame on Lone Star, the valet staff, third party they use. No one wants to take accountability until there is a 365 day process is complete. Ridiculous.

Purchased a car Sept. 8, I have not even made the first payment. Car had about ****** miles at purchased. At ****** miles took car to get service and told them I hear a knocking sound. They did the service and told me there was catalytic converter issue and evidently the previous owner had it replaced and it was not completed correctly. My options pay ***** to repair it or trade it in. From reading these review this is not the first time this dealership has done something like this so be aware. I feel obligated to warn the community, we work hard and these tactics should not be used at a dealership that is this large.

I bought a 2016 ***** civic at Vandergriff Toyota. I bought it at night so I was not able to see the damages to the car well. The next day, I noticed a crack in the windshield and a dent to the driver side of the vehicle. There was a 14-day grace ****** in the vehicle contract, so I cancelled the agreement with the lien holder within the two weeks. I took the car back a few days later and asked for my down payment back but the car dealership has refused to give me my $1,000 down payment back. I am leaving this review so that others may learn from my experience.

Worst car buying experience EVER. Sold my son a car that barely worked! convertible. He was approved from vehicle Saturday wait for service department to clean up and get ready left without car. Came back on Monday car still not ready. Gave him a loaner. Comes back on Tuesday get car. Wednesday goes back because air doesnt work. Refused to help goes back Thursday for air and convertible top not closing no help. Goes back Friday for say thing. He let the top down and the top would not close. Took it back ****************** refused to help with vehicle suggested zip ties to fix the problem! The air didnt work refused to help. Salesman *************************** and company advised my son to trade the car in after making the first payment. I step in on Saturday and they make blank attempt to help. Salesman ******* attempts to push another car that is clearly ***** and has damages onto him. We refuse. By Tuesday I was done with this company. Very shady and very unprofessional staff. Will never do business with them again! Like to prey on young adults trying purchase vehicles alone. If I could give them Zeros I would.