![](https://m.bbb.org/prod/ProfileImages/2024/da93de9c-d80e-40c0-b10d-cc769af2e588.jpg?tx=w_150)
ComplaintsforAir Clinic Air Conditioning & Heating
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired the company to replace HV** unit. The company came install the system and forgot to install one duct and one grill. They promised they will come back. I paid them $12K. I have ** that is not on, they never came back to install/correct duct, turn the ** system on for quality check nor they have installed the grill. I have spoken, called countless time. The company scheduled time, apologizes and then dont show up or wants to reschedule. The last one was Friday 8/25 appointment that was for *****. No one showed up. I texted the company who again apologized. It costed me time and money from my job as I had to take time off. I still dont have anything to show for the $12K I paid and dont know if ** works or not.Business response
09/22/2023
Feel free to contact Air Clinic of ***********, to whom the complaint is referring. Make sure to completely remove this invalid complaint from Air Clinic of ****** immediately!Initial Complaint
08/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased new unit in 2015 from this company have had issues continuously since the most recent being last year where the replaced the compressor under warranty we paid for labor. Due to the workmanship when the compressor was installed has caused other problems this year they came out last week to correct there mistakes and now have made the situation even worse as my AC is now not working at all. I paid for the labor to have the compressor installed correctly and that did not happen they came out to make it right now I have no AC and I cant get a reply from anybody at the office or the owner of the company.Business response
09/18/2023
I have not been notified of any complaint by anyone in reference to Air Clinic of ******. The only complaint I have been notified about should have gone to Air Clinic of ***********. Please forward me any pertinent details if the complaint is in reference to Air Clinic of ******.
************************* GM
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
2630 E Lamar Blvd Ste 300
Arlington, TX 76011-3100
Business hours
Today,7:00 AM - 7:00 PM
MMonday | 7:00 AM - 7:00 PM |
---|---|
TTuesday | 7:00 AM - 7:00 PM |
WWednesday | 7:00 AM - 7:00 PM |
ThThursday | 7:00 AM - 7:00 PM |
FFriday | 7:00 AM - 7:00 PM |
SaSaturday | 7:00 AM - 12:00 PM |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.